Sambavanilla consistently delivers exceptional product quality, with many customers highlighting the rich flavors and aromatic profiles of items like bourbon vanilla pods and smoked pepper. The vacuum sealing and careful packaging ensure that products arrive in perfect condition, contributing to a highly satisfactory shopping experience. Fast delivery times are frequently mentioned, with several customers noting that their orders arrived promptly and as expected.
Order placed on 25/06, arrived at the relay point from 04 to 07/07, impossible to retrieve it due to emergency hospitalization (email sent to inform you) the package must have been returned to you, I am waiting for the refund to reorder the product. Best regards
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Response from Sambavanilla
Hello Marie-Line,
We sincerely thank you for your feedback and for your understanding regarding this situation. We hope you are feeling better and will assist you in finding the best solution so that your package reaches you.
Best regards,
The Sambavanilla team
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ALEXIS O.
Rating: 3 out of 5
following a purchase from 26/04/2026
no response to my complaint email
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Response from Sambavanilla
Dear Alexis, thank you for taking the time to share your feedback. We are sorry to hear that you have not received a response to your complaint and we are committed to improving our customer service. We invite you to contact us again so that we can resolve your issue as soon as possible.
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Renée M.
Rating: 2 out of 5
following a purchase from 18/04/2026
Hello I received two packets of dried soursop leaves one of 20 g the other of 26 g which is not normal
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Response from Sambavanilla
Hello Renée,
Thank you for taking the time to share your feedback. We are sorry to hear that you encountered an issue with your order. At Sambavanilla, we are committed to providing quality products and satisfying our customers. The packets of soursop leaves we sell are 20-gram packets. It is therefore completely normal for you to receive 20-gram packets. However, if you received a 26-gram packet, there are indeed 6 grams too many. No worries, we graciously offer you these additional 6 grams.
Best regards,
The Sambavanilla team
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David B.
Rating: 2 out of 5
following a purchase from 07/12/2025
Product well received and compliant. A bit expensive. However, since the order, my email address has been spammed with unwanted emails and I have received many telemarketing calls. Thank you for selling my contact details.
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Response from Sambavanilla
Hello David,
Thank you for taking the time to share your feedback. We are delighted that the product suits you. Regarding your concerns, we take the protection of your data very seriously and can assure you that none of your data is disclosed outside our company. Your satisfaction is our priority.
Best regards,
The Sambavanilla team
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BRUNO L.
Rating: 2 out of 5
following a purchase from 01/12/2025
The vanilla pods were very thin and not fatty, very disappointed with my large order.
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Response from Sambavanilla
Hello,
Thank you for taking the time to share your feedback. We are sincerely sorry to learn of your disappointment regarding your order.
However, we would like to clarify an important point: the pods you ordered do correspond to the description indicated on our site. They are gourmet vanilla pods, selected for their aromatic quality, but their appearance can naturally vary depending on the harvest, maturity, and humidity level. Vanilla is a living agricultural product: some pods may be thinner or less fatty while remaining perfectly fragrant and compliant.
At Sambavanilla, all our vanillas are 100% natural, untreated, and prepared artisanally in Sambava, which explains these variations in appearance compared to standardized or over-processed products.
We understand, however, that this may not have met your expectations, especially in the context of a large order. Please do not hesitate to contact our customer service so that we can discuss with you and find an appropriate solution.
Your feedback is valuable and helps us continue to improve our communication and services.
The Sambavanilla team
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PASCAL L.
Rating: 2 out of 5
following a purchase from 17/11/2025
I ordered 50 pods. The site indicated a minimum of 5 g per pod but the total weight of the 50 is 185 g, which is an average of 3.7 g, or 25% less. I should have bought my pods from another site that sells packs of 250 g for barely more expensive.
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Response from Sambavanilla
Hello Pascal,
Thank you for your feedback. We are sorry to hear that you were not satisfied with your order. Our pods are often subject to natural weight variations, and we strive to ensure the quality of our products. Your comment is valuable and will help us improve our communication. Please feel free to contact us directly for any questions or complaints, we would be happy to assist you.
Best regards,
The Sambavanilla team.
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frederic D.
Rating: 3 out of 5
following a purchase from 02/11/2025
The pods are really small, it is rated 13-14 on the site but we are more around 12-13 and some below 12cm
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Response from Sambavanilla
Hello Frédéric,
Thank you for taking the time to share your feedback on our Sambavanilla site. We are sorry to hear that the size of the pods did not meet your expectations. The sizes of the pods advertised are verified and there are no pods sold below the size. If you want longer pods, we offer them up to 25 cm. It's up to you to choose.
Best regards,
The Sambavanilla team
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Elodie B.
Rating: 3 out of 5
following a purchase from 13/10/2025
Product conforms. However, unhappy with the delivery. I pay to have it delivered to my home, and I receive an email saying that I have to go pick it up at a relay point
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Response from Sambavanilla
Hello Élodie,
Thank you for taking the time to share your feedback. We are glad that the product suits you, but we regret the inconveniences encountered during delivery. After checking, it seems that the request for delivery to a relay point was initiated by you!
Please feel free to contact us directly if you need assistance.
Best regards,
The Sambavanilla team
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Jean V.
Rating: 2 out of 5
following a purchase from 01/08/2025
Two months of waiting for a product of mediocre quality
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Response from Sambavanilla
Thank you for your feedback. We would like to clarify: your order was indeed placed during our annual closure period, which explains the delay before shipping. It was processed and shipped on the same day we reopened our store, not two months after your order.
Regarding the quality, we want to assure you that the product received is in accordance with what was presented and carefully selected to meet Sambavanilla's standards. If you have any doubts or wish to discuss this further, please do not hesitate to contact us directly so we can find a solution.
Thank you for your understanding and we look forward to fully satisfying you with your future orders.
J
Julia M.
Rating: 3 out of 5
following a purchase from 28/07/2025
I have always greatly appreciated your products: high quality, delivered carefully, quickly, with offers for subsequent orders. However, I am disappointed with my last order of the 500 mL vanilla extract: it is much lighter than before, and especially less concentrated in vanilla, therefore with much less flavor! For me, it was obvious that I would continue to use it for years, and now I have a doubt, I allow myself to share this with you. Thank you for your consideration.
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Response from Sambavanilla
Dear Julia,
Thank you for your feedback and for your loyalty to our products. We are delighted to learn that you appreciate the quality of our items and our service. We take your comments regarding the vanilla extract into account and will pass them on to our production team for analysis. Your satisfaction is our priority, and we hope to provide you with an experience that meets your expectations in your future orders. Please do not hesitate to contact us directly for any other suggestions or questions.
Sincerely,
The Sambavanilla team
J
JOSEPH R.
Rating: 3 out of 5
following a purchase from 28/05/2025
PRODUCTS CERTAINLY GOOD BUT TOO EXPENSIVE AND PACKAGE TRACKING NEEDS TO BE IMPROVED
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Response from Sambavanilla
Thank you for your feedback, it is very valuable to us.
We are glad that you appreciate the quality of our products. Regarding the prices, they partly reflect our commitment to artisanal, ethical, and short-circuit production. That said, we understand your comment and will take it into account in our future offers.
As for the package tracking, we are sincerely sorry if your experience was not satisfactory. We will review this point with our logistics partner to improve the transparency and reliability of the tracking.
S
Sabrina C.
Rating: 2 out of 5
following a purchase from 09/12/2024
A little disappointed, they were small and moreover all fines are disappointed, I will pass by another site next time.
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Response from Sambavanilla
Hello,
We offer vanilla beans up to 25 cm in length. The Kely vanilla beans you have chosen are between 12 and 13 cm. If you prefer larger beans, we invite you to choose from our Extra, Prima or Noire Gourmet beans.
Best regards,
R
Rémy Q.
Rating: 3 out of 5
following a purchase from 22/11/2024
Delivery time too long, order placed on November 22 and only delivered to GLS relay point on December 4 after complaint. I would like to see more delivery options, such as colissimo.
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Response from Sambavanilla
We apologize for the carrier's late delivery. We are considering alternative carriers.
Thank you for your comment.
R
romain V.
Rating: 2 out of 5
following a purchase from 21/11/2024
First time I'm disappointed, tonka beans almost no taste
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Response from Sambavanilla
I'm sorry to hear that the Tonka beans are not to your liking. We'll check the batch and get back to you.
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Caroline C.
Rating: 3 out of 5
following a purchase from 09/11/2024
Parcel impossible to collect Person at the relay 3 return trips for nothing, parcel sent back, and I'm asked to pay fees.....
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Response from Sambavanilla
The parcel remained at the relay point for 8 days without being collected, and was then returned to us. Under these conditions, we systematically ask the customer to pay new delivery charges to return the parcel.
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Fabrice R.
Rating: 3 out of 5
following a purchase from 08/10/2024
Received too late
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Willy P.
Rating: 3 out of 5
following a purchase from 03/07/2024
The vanilla beans I received were not as large as in previous years.
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Response from Sambavanilla
We strive to deliver pods with the most consistent sizes possible. I hope that next time the size will suit you better.
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Yeroham G.
Rating: 2 out of 5
following a purchase from 05/06/2024
Very small and without many seeds
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Suzy A.
Rating: 3 out of 5
following a purchase from 24/03/2024
I thought the pods would be much bigger, but this will do.
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Valentin G.
Rating: 2 out of 5
following a purchase from 06/03/2024
Poorly sealed bag of banded wood that emptied into the box, apart from that the rest looks fine.
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Response from Sambavanilla
We apologize for any inconvenience caused by a bag opening during transport.
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Valerie M.
Rating: 2 out of 5
following a purchase from 12/11/2023
Problem with GLS who automatically put my parcel on hold when my husband and I were present, contrary to the false allegations of the deliveryman who didn't leave a notice in the mailbox. As a result, even though I am a PRM, I had to bring my sick husband to the relay to pick up my parcel.
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Response from Sambavanilla
We sincerely apologize for this delivery problem and will pass on the information to GLS.
All the best to you!
B
Björn F.
Rating: 3 out of 5
following a purchase from 15/10/2023
This is not my first order, never disappointed, but delivery to be reviewed.
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MARIE ANNE V.
Rating: 3 out of 5
following a purchase from 12/08/2023
Smaller pods than model...
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Response from Sambavanilla
Pod size is always as described.
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Philippe D.
Rating: 2 out of 5
following a purchase from 08/07/2023
I have received my parcel but I find it regrettable not to have an invoice or order form in the parcel in order to check the order.
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Response from Sambavanilla
Hello Philippe,
We would like to inform you that we have decided not to include paper invoices in our parcels in order to protect the environment.
At Sambavanilla, we are deeply committed to sustainability and the protection of our beautiful planet. We are taking steps to reduce our environmental footprint and minimize our use of non-renewable resources, such as paper.
By going paperless, we hope to help save trees and reduce the amount of waste we produce. We firmly believe that it's our responsibility to do our part to protect the environment and foster a more sustainable future.
Nevertheless, we would like to reassure you that your electronic invoice is always sent to you by email. This allows you to keep a digital record of your purchases while preserving natural resources.
We sincerely thank you for supporting our ecological approach by agreeing not to receive a paper invoice with your parcel. We value your commitment to the environment, and are proud to count you among our conscientious and responsible customers.
D
Dominique G.
Rating: 2 out of 5
following a purchase from 05/07/2023
I bought 2 vanilla beans which were sent to me in an envelope. The envelope weighed 13g, which corresponds to 1.16 euros postage. However, I was charged 2.16 euros for postage, which was totally unjustified. Your company exaggerates delivery charges to make a profit.
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Response from Sambavanilla
Dear Dominique,
We have noted your comment and would like to point out that the rate of €1.16 corresponds to a simple green letter, which is not quite the case for our shipment, which was "sent by priority letter with tracking.
Please note that we strive to offer the best delivery rates, which we invoice at cost price with no additional margins. Packaging costs are not charged, and we even offer free delivery above a certain purchase amount.
E
Eric C.
Rating: 3 out of 5
following a purchase from 28/05/2023
Extremely hard vanilla bean
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Response from Sambavanilla
The vanilla beans are drier in the preparation sachets because the other ingredients tend to absorb their moisture, but as soon as they are mixed with the rum, they rehydrate.
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Eric D.
Rating: 3 out of 5
following a purchase from 27/02/2023
Great product. The only downside is that the shipping costs are really too high.
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Mohamed A.
Rating: 3 out of 5
following a purchase from 07/02/2023
I am not satisfied because I had ordered whole leaves and they sent me leaves cut in small pieces; too bad because I intended to recommend them cordially
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Response from Sambavanilla
Hello, I invite you to check your order carefully, but you had selected chopped leaves, which corresponds to the product we sent you. Best regards,
M
Marianne J.
Rating: 3 out of 5
following a purchase from 30/01/2023
Product corresponds to my expectations and fast delivery
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Pierre-Alain M.
Rating: 2 out of 5
following a purchase from 09/01/2023
Very disappointed with this delivery compared to the others. The bag was not vacuum packed and the vanillas are half the size of my other orders
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Carole C.
Rating: 2 out of 5
following a purchase from 02/12/2022
12 days of delivery while lzq cgv mentioned 5 days... No commercial gesture
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Response from Sambavanilla
We did our best to resolve the problem with the carrier.
After all the insults and threats we received in writing for a simple order, it is difficult to give you a commercial gesture.
E
EMMANUEL B.
Rating: 3 out of 5
following a purchase from 24/11/2022
Very fast delivery but very poor quality
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Response from Sambavanilla
Too bad we don't have more details on the qualitative complaints!
H
Hervé N.
Rating: 3 out of 5
following a purchase from 06/11/2022
Order received quickly The quality and the calibre of the 10 pods is too uneven.
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Maxime B.
Rating: 2 out of 5
following a purchase from 12/10/2022
The quality of the tonka beans was not very good and the vanilla pods were prettier in pictures than in reality. Too bad
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Response from Sambavanilla
The color of the tonka beans does not influence the quality level. As for the size, it is nature that chooses, but when the beans are small we always add a few more in the bags.
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léone A.
Rating: 3 out of 5
following a purchase from 07/04/2022
the pods were smaller than on the pictures
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Sofiane A.
Rating: 3 out of 5
following a purchase from 30/03/2022
Order of more than 300€ not even a small gift a little disappointed. Weight not respected on certain product. Good quality all the same and fast and careful delivery
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Response from Sambavanilla
You had however benefited from a 10% discount on your purchases.
J
Jacques T.
Rating: 3 out of 5
following a purchase from 20/02/2022
Pods a little small and not very big.especially the Papua
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Response from Sambavanilla
Papuan Vanilla beans are available in several sizes. It's up to you to choose the one that suits you!
A
Aymeric L.
Rating: 3 out of 5
following a purchase from 19/02/2022
Good but I have a discount code that did not work I am disappointed.
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Response from Sambavanilla
When you encounter this kind of problem, the best thing is to contact us.
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Renaud C.
Rating: 3 out of 5
following a purchase from 02/02/2022
Products well packaged and quality, but the group gls not professional at all for my taste
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Thibault V.
Rating: 3 out of 5
following a purchase from 18/01/2022
My first package was lost and I was reimbursed, but not the shipping costs. Unfortunately, this raises the cost of my order a little.
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