Reviews Sambavanilla : Discover customer reviews from sambavanilla.com (Page 3)

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Ballarano S.

Published on 20/12/2023 à 20h42 following a purchase from 04/12/2023

Very fast delivery I recommend

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Christine B.

Published on 19/12/2023 à 17h08 following a purchase from 03/12/2023

Super product I recommend

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Samuel M.

Published on 15/12/2023 à 07h00 following a purchase from 28/11/2023

Good product fast shipping

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Valerie M.

Published on 28/11/2023 à 19h06 following a purchase from 12/11/2023

Problem with GLS who automatically put my parcel on hold when my husband and I were present, contrary to the false allegations of the deliveryman who didn't leave a notice in the mailbox. As a result, even though I am a PRM, I had to bring my sick husband to the relay to pick up my parcel.

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Response from Sambavanilla Published on 01/12/2023

We sincerely apologize for this delivery problem and will pass on the information to GLS.
All the best to you!

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Damien J.

Published on 25/11/2023 à 15h06 following a purchase from 10/11/2023

There's nothing to say, except that I might reconsider the maceration time of 2 or 3 months, whereas it's recommended 6 months for vanilla. Most of the time I remove the cinnamon after a month, otherwise the taste is too strong.

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Stephanie V.

Published on 15/11/2023 à 15h08 following a purchase from 30/10/2023

Articles conform to the description and received quickly I recommend

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Irmine R.

Published on 14/11/2023 à 15h23 following a purchase from 27/10/2023

Good contact. Quick commercial return and delivery. Now to test the products ... quietly, as they are mainly spices and peppers. Sincerely

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john B.

Published on 12/11/2023 à 12h04 following a purchase from 27/10/2023

Perfect product, fast delivery...

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Michael F.

Published on 20/09/2023 à 05h04 following a purchase from 03/09/2023

I received the order OK

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Sylvie T.

Published on 24/08/2023 à 16h58 following a purchase from 08/08/2023

Good product

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DIDIER M.

Published on 16/08/2023 à 17h27 following a purchase from 14/07/2023

Good product. No complaints.

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Philippe D.

Published on 25/07/2023 à 16h52 following a purchase from 08/07/2023

I have received my parcel but I find it regrettable not to have an invoice or order form in the parcel in order to check the order.

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Response from Sambavanilla Published on 30/07/2023

Hello Philippe,

We would like to inform you that we have decided not to include paper invoices in our parcels in order to protect the environment.

At Sambavanilla, we are deeply committed to sustainability and the protection of our beautiful planet. We are taking steps to reduce our environmental footprint and minimize our use of non-renewable resources, such as paper.

By going paperless, we hope to help save trees and reduce the amount of waste we produce. We firmly believe that it's our responsibility to do our part to protect the environment and foster a more sustainable future.

Nevertheless, we would like to reassure you that your electronic invoice is always sent to you by email. This allows you to keep a digital record of your purchases while preserving natural resources.

We sincerely thank you for supporting our ecological approach by agreeing not to receive a paper invoice with your parcel. We value your commitment to the environment, and are proud to count you among our conscientious and responsible customers.

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Dominique G.

Published on 24/07/2023 à 10h35 following a purchase from 05/07/2023

I bought 2 vanilla beans which were sent to me in an envelope. The envelope weighed 13g, which corresponds to 1.16 euros postage. However, I was charged 2.16 euros for postage, which was totally unjustified. Your company exaggerates delivery charges to make a profit.

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Response from Sambavanilla Published on 30/07/2023

Dear Dominique,
We have noted your comment and would like to point out that the rate of €1.16 corresponds to a simple green letter, which is not quite the case for our shipment, which was "sent by priority letter with tracking.
Please note that we strive to offer the best delivery rates, which we invoice at cost price with no additional margins. Packaging costs are not charged, and we even offer free delivery above a certain purchase amount.

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CATHERINE J.

Published on 14/06/2023 à 18h21 following a purchase from 27/05/2023

Very good

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Response from Sambavanilla Published on 17/06/2023

Thank you very much Catherine, it's much appreciated!

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Elisabeth S.

Published on 13/06/2023 à 17h25 following a purchase from 25/05/2023

Not bad, but I was expecting larger, shinier pods.

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Response from Sambavanilla Published on 17/06/2023

Thank you Elisabeth for your feedback. We take note of your comments and will think about how to improve our product.

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Emmanuel D.

Published on 07/06/2023 à 14h49 following a purchase from 21/05/2023

Very good product

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Response from Sambavanilla Published on 09/06/2023

Thank you very much for your review, Emmanuel. We are delighted that you enjoy Sambavanilla!

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Yves G.

Published on 05/06/2023 à 06h36 following a purchase from 18/05/2023

This is our second order on this site. We repeated the operation because we were satisfied with it. For the new purchase, everything is online.

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Response from Sambavanilla Published on 09/06/2023

Thank you Yves for choosing Sambavanilla once again. We are delighted that you are happy with your purchase and that everything went smoothly. We hope to see you again soon.

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Claudine P.

Published on 27/04/2023 à 06h03 following a purchase from 10/04/2023

Compliant

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Response from Sambavanilla Published on 29/04/2023

Thank you Claudine for taking the time to give us your feedback and rating. We appreciate your support and remain at your disposal for any further questions.

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Regis L.

Published on 21/04/2023 à 10h00 following a purchase from 04/04/2023

Very good.

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Response from Sambavanilla Published on 22/04/2023

Thank you for your rating and review, Regis! We are glad you like the site and hope you will come back soon.

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Morteza T.

Published on 28/03/2023 à 20h00 following a purchase from 10/03/2023

Orde was okay

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Catherine G.

Published on 22/03/2023 à 09h22 following a purchase from 03/03/2023

Good product. The pods are beautiful but the shelf life is short: 3 months

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Response from Sambavanilla Published on 31/03/2023

Thank you Catherine for your review. We are pleased that you enjoyed our vanilla beans. We are working to improve our shelf life and thank you for your input.

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j-pierre R.

Published on 07/03/2023 à 17h48 following a purchase from 18/02/2023

Product with a satisfactory quality/price ratio

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Stephane L.

Published on 23/02/2023 à 19h20 following a purchase from 08/02/2023

As expected. Fast delivery.

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FRANCK N.

Published on 12/02/2023 à 08h33 following a purchase from 25/01/2023

Fast and accurate delivery. A small drawback however, hence only 4 stars, for the extra vanilla beans that I would have thought a little more fleshy (but taste and aroma are there).

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Laurent V.

Published on 05/02/2023 à 08h55 following a purchase from 19/01/2023

Conforms to my order, just wait and enjoy

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Joel B.

Published on 26/01/2023 à 19h56 following a purchase from 10/01/2023

Fast delivery, nothing to complain about I recommend this site.

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Pierre-Alain M.

Published on 25/01/2023 à 15h00 following a purchase from 09/01/2023

Very disappointed with this delivery compared to the others. The bag was not vacuum packed and the vanillas are half the size of my other orders

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EMILIE C.

Published on 25/01/2023 à 09h29 following a purchase from 07/01/2023

Very good, and package received quickly.

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sebastien G.

Published on 18/01/2023 à 18h48 following a purchase from 02/01/2023

In the tonka bean there were very beautiful but also very small unfortunately

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Patrick T.

Published on 29/12/2022 à 22h21 following a purchase from 13/12/2022

a real vanilla, but disappointed with a tube of vanilla bean break so plain vanilla glasses too bad.

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Dorothee G.

Published on 29/12/2022 à 17h52 following a purchase from 13/12/2022

Nothing to say about the vanilla pods, but the delivery. I paid for a home delivery, I was present the day of the deliveryman's visit, he didn't even make the effort to come, he went directly to the relay point. The person in charge of the relay point confirmed that the deliveryman in question did not make the effort to go to people's homes and that she had had several complaints about this. It's a pity that my first order arrived by post, so no problem, but as I had ordered a glass bottle, I think that's why it was a deliveryman. I advise to change carrier or at least to pass on the information.

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Response from Sambavanilla Published on 30/12/2022

Sorry for the delivery problem; we will forward the remarks to the carrier.

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Anne L.

Published on 25/12/2022 à 17h47 following a purchase from 07/12/2022

Quality-price ratio and quality service are at the rendezvous this time again. Total satisfaction.

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EDWIGE F.

Published on 24/12/2022 à 14h03 following a purchase from 08/12/2022

Nice pods. I thought they would be a little longer...

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JEAN MICHEL D.

Published on 23/12/2022 à 21h28 following a purchase from 07/12/2022

As I expected, I will repeat the experience.

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Dominique D.

Published on 22/12/2022 à 21h33 following a purchase from 06/12/2022

Very good product. Excellent vanilla. Fast delivery.

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Carole C.

Published on 17/12/2022 à 20h46 following a purchase from 02/12/2022

12 days of delivery while lzq cgv mentioned 5 days... No commercial gesture

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Response from Sambavanilla Published on 23/12/2022

We did our best to resolve the problem with the carrier.
After all the insults and threats we received in writing for a simple order, it is difficult to give you a commercial gesture.

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guy S.

Published on 14/12/2022 à 07h36 following a purchase from 28/11/2022

Well received.

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Nicolas S.

Published on 13/12/2022 à 18h29 following a purchase from 26/11/2022

Very good site. The products offered are really of quality! I have never been disappointed. I still withdraw a star because I would have appreciated that the delivery is offered from a certain amount.

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Response from Sambavanilla Published on 14/12/2022

Hello, too bad you didn't see that the delivery was offered from 70€ of purchases.

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jean-michel L.

Published on 30/11/2022 à 08h14 following a purchase from 12/11/2022

Clear - no problem

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Viviane A.

Published on 29/11/2022 à 14h49 following a purchase from 11/11/2022

very good

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Customer reviews of Sambavanilla

Summary of reviews

Reviews 2 and 4 stars