Customer reviews of Saneamientos Carmelo, S.L.

Trust Attestation
9,7 /10
Overall rating: 9,7 out of 10
Based on 343 published reviews
5 313 91% 4 16 5% 3 6 2% 2 3 1% 1 5 1%

Summary of reviews

The reviews consistently highlight fast and reliable shipping, with many customers noting quick delivery, timely processing, and items arriving in good condition. Customers also emphasize careful packaging, accurate product fulfillment, and clear, ongoing communication about orders, which contributes to a smooth, informed purchasing experience. Product availability and pricing are repeatedly praised, with mentions of wide selection, competitive prices, and items matching expectations. Overall, the store is described as professional and dependable, with responsive service and a positive, hassle-free ordering process.

Reviews 1 and 4 stars

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Yolanda I.
Rating: 4 out of 5
following a purchase from 19/06/2026
Very good and fast
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Response from Saneamientos Carmelo, S.L.
Dear Yolanda,

We sincerely thank you for sharing your positive experience with us. We are glad to know that you found our service fast and of quality.

Sincerely,
The Saneamientos Carmelo, S.L. team
J
Javier J.
Rating: 1 out of 5
I paid for fast shipping and it arrived late
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Response from Saneamientos Carmelo, S.L.
Hello Javier,

Thank you for sharing your experience. We are sorry that the shipment did not arrive on time. Your satisfaction is very important to us and we will take your comment into account to improve our services.

Sincerely,
Saneamientos Carmelo, S.L.
D
Dieter K.
Rating: 4 out of 5
The piece arrived as expected. The information about the products could be improved, e.g. the measurements, but the store provided the desired information via Email and phone quickly and in detail.
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Response from Saneamientos Carmelo, S.L.
Dear Dieter,

We greatly appreciate your feedback and comments. We are glad to know that you received the item as expected and that our team was able to provide you with the information you needed quickly and in detail. We have noted your suggestion regarding improving the information on product measurements, as your opinion is very valuable to us. We hope to assist you again in the future.

Sincerely,
The Saneamientos Carmelo, S.L. team
M
Manuel B.
Rating: 4 out of 5
Good attention and speed.
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Francisco J.
Rating: 4 out of 5
Everything perfect except for the shipping because Correos indicated the delivery date as Sunday the 13th and it was done on Wednesday the 16th. Don't let them look bad because of the carrier.
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Jordi P.
Rating: 4 out of 5
Everything is correct. Fast shipping.
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Jordi C.
Rating: 1 out of 5
It was not the expected part according to the model. Shower spring presto dl 40 were much larger and impossible to put on
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Mari C.
Rating: 4 out of 5
Speed and satisfaction
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Luis P.
Rating: 4 out of 5
~The speed in management and the good work. ~Everything can be improved, but I think you are on the path to success.
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R
Rossi M.
Rating: 1 out of 5
Terrible
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Response from Saneamientos Carmelo, S.L.
Dear friend, I would greatly appreciate it if you could provide me with an explanation of the reason that led to this classification. I am aware that your order at MIRAVIA is in the process of being returned, but I do not know the reasons and if we made any mistake, I would like to know it to avoid it in the future. Sincerely, Eduardo
J
Julian F.
Rating: 1 out of 5
I have been waiting for more than 3 days for the answer to a simple question. I think this response procedure to inquiries is not very efficient.
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Response from Saneamientos Carmelo, S.L.
Dear Julian, I regret your discomfort with this situation. I have reviewed the available communication channels and cannot locate your inquiry; please resend it or contact again if you still need answers. Sincerely, Eduardo
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