/10
★★★★★
based on 201 reviews published
★★★★★
based on 201 reviews published
Latest negative customer reviews
1
/5
★☆☆☆☆
Sorry, really sorry! but the white Copal smells - and sticks to the tongs - like blackened plastic
Gabriela K.
purchased on 07/04/2026
Translated review
Answer from Sauge Blanche
We are sorry that you had this bad experience. This is supposed to be high-quality Copal resin...
Before we responded to this review, we forwarded your review to our supplier. Here is their response:
"We take no responsibility for your customers' experiences when smoking or for what your customers do right or wrong when smoking.
There are many types of incense resins, and not every type appeals to every customer.
The white Copal we offer is imported directly from South America and is of very high quality; please take a look at our reviews for white Copal.
I would recommend the customer to place a small piece of white Copal in an incense burner and slowly warm it with a tea light to bring out the scent fully.
And if the customer does not like the scent, then it is simply an incense that does not appeal to that particular customer.
The quality of this incense is still very good!!!"
Before we responded to this review, we forwarded your review to our supplier. Here is their response:
"We take no responsibility for your customers' experiences when smoking or for what your customers do right or wrong when smoking.
There are many types of incense resins, and not every type appeals to every customer.
The white Copal we offer is imported directly from South America and is of very high quality; please take a look at our reviews for white Copal.
I would recommend the customer to place a small piece of white Copal in an incense burner and slowly warm it with a tea light to bring out the scent fully.
And if the customer does not like the scent, then it is simply an incense that does not appeal to that particular customer.
The quality of this incense is still very good!!!"
1
/5
★☆☆☆☆
Poor quality
Milica M.
purchased on 09/02/2025
Translated review
Answer from Sauge Blanche
Thank you for your kind and constructive review. You received 11 different products, including several fresh Satya incenses, and your verdict is "poor quality"...
At least you can see that, unlike some sites, we publish all reviews, without sorting...
At least you can see that, unlike some sites, we publish all reviews, without sorting...
1
/5
★☆☆☆☆
Of the 2 abalones ordered, one was completely burnt inside (and therefore clearly already well used)... 1st and therefore last order for me!
Clizia C.
purchased on 03/04/2024
Translated review
Answer from Sauge Blanche
I'm sorry that one of these shells didn't bring you satisfaction. As I understand it, we take the shells out of their original boxes and use them intensively before sending them to our customers... We have enough other things to do...
1
/5
★☆☆☆☆
I have not received my parcel
Aleksandar T.
purchased on 12/01/2024
Translated review
Answer from Sauge Blanche
We're publishing your negative comment here but, as we told you, the Post Office tracking system confirms that your parcel was delivered to your home on 16 January at 16:47. After that, it was probably stolen from your letterbox.