Customer reviews of Selfpackaging

Very good experience. Meets expectations in every way.

The color of the stickers does not match the ones sent. A digital image has been sent and the RGB or CMYK color should be more accurate. Thank you.

The boxes are okay, but the packaging is terrible, the boxes were all open, damaged... I was about to refuse the delivery...

I asked for the boxes WITH black rope and it arrived without the rope. I had the market last weekend and had to rush to find something to tie the box.

The shipping was very good, although the shipping costs are high. The return of the product was a failure, it took them more than a month to refund my money, and I had to claim it twice, plus the shipping is very expensive too, in short, I will not buy again.

The white tissue paper looks gray

I ordered a product that promised one thing that was not even close, it took longer to arrive than stated, I returned it and I had to pay more than 50 euros for shipping because they do not cover returns

I ordered 2 sample boxes, I paid for both as I wanted to see how they looked in both colors. I received 2 black boxes (I ordered 1 white and one beige) and 2 separate color samples. If I had known that the samples were like this and not the box in the colors I wanted, I would have ordered only 1 sample box. In the end, I wanted to decide on one of the colors and seeing them in black does not allow me to decide on any. The boxes are very nice but my experience regarding the samples is not satisfactory.

Nothing is going well

Very good products, but be careful with the packaging! This is not the first time that the boxes are poorly secured in the shipping carton, resulting in torn, folded boxes... a small number certainly on the quantity, but unusable, so to be thrown away. Too bad because it still represents a cost!!

I expected much better. Very disappointed. Low quality products. The stickers are very poorly cut, they are almost impossible to remove!

I never received my package

I was thrilled with this product. I gifted it and gradually, my friends sent me messages because their package was EMPTY. I am ashamed and angry!

I hadn't ordered for a while and unfortunately the customer service is no longer the same. Very disappointed, both in terms of product quality and after-sales service.

Hello, still not delivered, UPS sets an appointment and does not come, reschedules and does not respect again, no idea where my package is. It should be noted that UPS is not a serious company for individuals.

Two weeks ago I received an email from perfumer Christophe Laudamiel saying that he was putting his award winning fragrance brand, The Zoo, on pause for the foreseeable future.
When I talk about the importance of supporting independent brands, it's precisely for reasons like this. The brands I work with on Sainte Cellier aren't backed by investors. Investors are more interested in giving money to commercial brands creating second rate versions of Baccarat Rouge and Aventus.
There is so much work to be done in perfumery. I am never less than astounded by what some people - even those branding themselves as "experts" - consider a good perfume. Thankfully, Christophe will continue his work with the Perfumery Code of Ethics to advocate for more honesty, transparency and education in an industry steeped in smoke and mirrors.
For now, if there's a perfume from The Zoo collection you had your eye on, please buy it while you can to avoid disappointment. I have limited stock of each available. I don't know if I will be able to order more before the new year.
Thanks so much for your continued support of Sainte Cellier and her brands.

a sheet of cardboard for luxury boxes
quality and rigidity to be reviewed

Company not reachable directly for customer service, I sent a message on the contact messaging and still no response.
A phone number would be simpler.

Not happy I paid too much to come faster because the progress of a project was urgent, but simply because of the comparison site they did not put my complete address which is the reason for the delay in the order

I requested home delivery with the UPS carrier.
I stayed home all day waiting for my package which was finally delivered to a parcel relay in the neighboring village.
UPS no longer makes house calls, it's easier to drop everything in the same place.
A disappointing service but the ordered item is of good quality I am satisfied

I have not received my package. Thank you for taking the necessary steps.

Poor communication about the product, especially regarding the photos which are insufficient

It is true that I ordered few boxes (5), but they arrived with deformations (folds) on the packaging which caused folds on the sides of the boxes.

My order was forgotten I had to chase them. The result is below my expectations compared to the price of the product. Long delivery time

No way to check my order after receiving it. The product received looks much cheaper than the visuals on the site. The visuals make it seem like the boxes hold together with a string, but everything has to be assembled with a glue gun...

Bad communication, not delivered at all on time.(still waiting for the package so not sure what quality is like)

I ordered a sample in the color GRASS GREEN and received a RED sample. When I made the complaint by email, the response was that the samples were sent in the color that was in stock and 'which can be any color' (sic). In this case, why offer a choice of colors when placing the order? While I requested in my complaint email that a GREEN sample be sent to me, I was told: 'I am sorry but we cannot send you this sample in red.'

You cannot order more than 100 large boxes (depending on the models). I pay high shipping costs while my orders are eligible for free shipping.

Delivery wrong size, impossible to get a return from customer service

Product not very compliant, no assembly instructions, no consistency in finishing

I thought I was buying a cardboard box to transport a large cake.
The paper body is way too fragile. Disappointed

I ordered boxes but received the wrong sizes

Too bad you didn't include a sample that I requested.

The site is good, but it wasn't working when validating the order, I had to manage the order by email.

Order not delivered

I did not receive an email stating that the ordered product was no longer available. I had called customer service to be sure of receiving it on time, the operator had confirmed everything to me. I had to contact the company myself to ask why I had not heard about my order more than a week after placing it, and there I was told that the item was no longer available. Since this was a professional use order, I was very disappointed. Moreover, the order arrived in two completely shredded boxes with the product in contact with external shocks.

Customer service not correct at all.
They do not take into account my request made by email following the receipt of my order.

The boxes do not hold. The glue does not adhere.

My order was supposed to be delivered a month ago but it wasn't and was returned to the seller. Customer service was supposed to resend it to me. No news since. I do not recommend selfpackaging at all.

Site and delivery by UPS are acceptable, but I am not satisfied with the content. I had ordered 5 boxes with burgundy lids. In fact, I received 6 boxes, 5 with brown lids and only one with a burgundy lid.