Selfpackaging consistently delivers on-time and fast service, with many customers noting quick shipping, clean packaging, and reliable delivery that meets expectations. The product quality and presentation stand out, with sturdy, well-made boxes, easy assembly, and careful attention to presentation of printed materials and extras that enhance the unboxing experience. Customer service is described as attentive and helpful, offering swift online and phone support and solutions that keep orders moving smoothly. Recurrent positives include good value and clear, practical design details, such as accurate product descriptions, thoughtful add-ons, and reliable repeat-order satisfaction.
The package was not delivered on time at all. I had to return it.
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Response from Selfpackaging
Hello Lucille,
Your order was indeed delivered 1 day late compared to the usual 7 working days.
As indicated in your order, during this period (since the end of November with Black Friday), we informed you that there could be some delivery delays due to the high volume of orders and transport delays.
If you needed the boxes by a specific date, it would have been advisable to call our customer service to inform them.
Thank you for your understanding.
A
Acheteur Vérifié
Rating: 2 out of 5
following a purchase from 17/11/2019
The delivery is not compliant, we received a printed ribbon while we wanted a plain ribbon! They say free shipping from 95 euros, and they charge you 20 euros for shipping! No, this is not perfect
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Response from Selfpackaging
Hello Tony, The ribbon corresponds well to the one you ordered, but there was a bug on the site not displaying previews of all the ribbons. I confirm that we have just fixed this bug and that the ribbons appear correctly now. I will get back to you privately for the sending of a new ribbon. Regarding shipping costs, free shipping applies under certain conditions, notably the choice of a relay point as the recipient. Since you requested direct delivery to your address, free shipping did not apply to your order. You can read the conditions through this link: https://selfpackaging.fr/content/10-envoi-de-commandes. Best regards,
A
Acheteur Vérifié
Rating: 1 out of 5
following a purchase from 08/07/2019
False information by phone
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Response from Selfpackaging
Hello Geneviève,
We are surprised to read your comment and do not understand which information you are referring to. Please feel free to let us know so that we can understand it.
Best regards,
A
Acheteur Vérifié
Rating: 2 out of 5
following a purchase from 28/09/2019
Order received in mediocre condition, email sent to customer service with photos
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Response from Selfpackaging
Hello Eva,
Indeed, thank you for sending us the photos of your package. Fortunately, the boxes inside were not damaged by the carrier's lack of care!
I have forwarded your photos to them to request more attention in the shipping of our packages.
Have a nice day.
Christelle
A
Acheteur Vérifié
Rating: 2 out of 5
following a purchase from 30/08/2019
the self-adhesive labels that we stick on the box look really horrible and unprofessional, we have to fold the boxes ourselves... anyway, not professional at all
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Response from Selfpackaging
Hello Cyril, as you can see on all the sheets of our boxes, we indicate whether they are easy or not to assemble yourself. As our brand indicates 'Selfpackaging', all our references are to be assembled by you.
Regarding the stickers, this is the most economical customization option. Please note that we can also print directly on the box from 300 units. For this, you should contact our sales department through the following email: [email protected]
Do not hesitate to get back to us if needed. Best regards,
A
Acheteur Vérifié
Rating: 1 out of 5
following a purchase from 26/07/2019
I am more than disappointed with the state of my received packages.
Very poorly packaged, without cushioning or protection, I received them ripped open.
15 boxes were completely damaged, crushed, torn.
They are unusable in their current state.
Problematic and unacceptable, especially on an order of barely 200 boxes to assemble anyway.
Honestly disappointed.
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Response from Selfpackaging
Hello,
sorry for this situation.
I will send you the boxes that you cannot use if you tell me what they are. It would also be helpful if we received photos (if you have any) to be able to retrieve the boxes and inform the courier service.
I hope this unfortunate event will not compromise your trust in our work.
Thank you in advance for your kind response,
Daniela
A
Acheteur Vérifié
Rating: 1 out of 5
following a purchase from 30/04/2019
A disaster!
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Response from Selfpackaging
Hello Myriam,
We are all surprised to read your comment knowing that we are currently in the first phase of creating your mockup and that this is not the final order.
We have tried to meet the many criteria requested for your mockup as much as possible with the resources available in our offices. Our designer spent an entire day creating your mockup trying a multitude of options.
As indicated in my email following the sending of the mockup, I detailed the modifications made due to technical restrictions.
I will get back to you in the afternoon so that we can continue working on this project and find the most suitable solutions.
Best regards,
Christelle
A
Acheteur Vérifié
Rating: 1 out of 5
following a purchase from 30/05/2019
Very disappointed!
Poor print quality.
To throw away!
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Response from Selfpackaging
Hello Sofia,
I just sent you an email to ask you to send us photos of the received boxes so we can check the print quality.
Thank you in advance.
A
Acheteur Vérifié
Rating: 1 out of 5
following a purchase from 23/05/2019
still no news about my order....
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Response from Selfpackaging
Hello Magali,
Your order was shipped on the same day it was received in our workshop. Then, the tracking of your packages was communicated to you via a notification from UPS.
I see that the carrier had difficulty completing the delivery, which was ultimately made on June 6, as the address provided was reportedly changed afterwards (moving).
I hope you are satisfied with your order and remain at your disposal if needed.
Have a great day.
A
Acheteur Vérifié
Rating: 1 out of 5
following a purchase from 21/05/2019
4 characters
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Response from Selfpackaging
Hello Nicolas,
As indicated by phone just now, regarding a custom model order that is at the first testing stage, it is preferable to communicate directly by email or phone.
Indeed, the first custom models are rarely the final boxes and often require several adjustments or modifications.
While waiting for your feedback on the modifications to be made, I wish you a good end of the day.
A
Acheteur Vérifié
Rating: 1 out of 5
following a purchase from 30/04/2019
The print quality is horrible, my visual is barely visible while on the site during creation everything was clear..
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Response from Selfpackaging
Hello Lucie,
Our Customer Service is available from Monday to Friday by email and by phone to answer all your questions or doubts regarding our products and orders made.
We have not received any email or photos of the boxes received from you on this subject. I am sending you an email to send us the necessary elements for verifying the printing done on your boxes.
Best regards,
A
Acheteur Vérifié
Rating: 2 out of 5
following a purchase from 09/04/2019
Too little general information
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Response from Selfpackaging
Hello Valérie, we apologize for the delay in responding to your emails, we are in a period of high order volume, affecting the response times of our customer service. We were finally able to answer your questions by phone this morning and are delighted. Have a great day and see you soon!
A
Acheteur Vérifié
Rating: 2 out of 5
following a purchase from 06/03/2019
My order arrived incomplete. 3 boxes out of 7.
However, I commend the customer service that was able to respond quickly and provide me with a solution.
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Response from Selfpackaging
Thank you for your comment. We indeed attach as much importance to the quality of our products as to our service. We are delighted to have been able to satisfy you despite the error made. Have a very good day.
A
Acheteur Vérifié
Rating: 1 out of 5
following a purchase from 04/03/2019
I did not receive any lid for my box, no interest
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Response from Selfpackaging
Hello, as indicated just now by phone, it may be that our little hands in the workshop indeed forgot the 2 missing lids from the 7 requested samples. You just need to inform us to arrange the situation. We can be reached by phone and by email. Best regards.
A
Acheteur Vérifié
Rating: 2 out of 5
following a purchase from 07/01/2019
To find a relay it always bugs
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Response from Selfpackaging
Hello,
Indeed, the site of our carrier where the search for relay points is carried out is regularly updated which alters its display.
Moreover, it is preferable to use a browser such as Chrome or Internet Explorer to access our site to ensure its fluidity. The Safari browser is not recommended.
Do not hesitate to contact us if needed during your next order.
Have a nice day.
A
Acheteur Vérifié
Rating: 1 out of 5
following a purchase from 02/11/2018
Very bad experience. Ordered samples, thinking I could deduct them all from the next order, instead, only one can be deducted at a time. Unclear explanations (site half in French, half in Spanish). Order return = scam. You have to take into account the return costs + they do not refund the shipping costs, so in the end, it's hardly worth making a return!
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Response from Selfpackaging
Angèle, we are sincerely sorry to read your comments.
Indeed, not all discount vouchers can be combined with each other or with other promotional offers. Regarding our site, we still have translations to perform or improve, given that we are a Spanish company. We improve it every day thanks to your comments. We will of course modify the explanations regarding the samples so that this type of confusion does not happen again. As for returns of orders due to an error (or withdrawal) on the part of the customer, the conditions clearly state that return shipping costs are the responsibility of the customer.
We remain at your disposal for any further information.
Best regards,
A
Acheteur Vérifié
Rating: 2 out of 5
following a purchase from 25/08/2018
Very disappointed with my last order ("selfpackaging" written on the cardboard boxes while this is not the case in the product sheets), and even more disappointed with the after-sales service.
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Response from Selfpackaging
Hello,
We promote our brand to professionals and individuals, to obtain a personalized box without the mention "Selfpackaging" please contact us via the "I am a business" form
Best regards.
A
Acheteur Vérifié
Rating: 1 out of 5
following a purchase from 26/07/2018
Scandalous treatment of my order.
I am informed at the last moment that the printing of my boxes is no longer possible, they do not respond to my refund request... having to find a solution urgently, a disaster!
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Response from Selfpackaging
Hello Aude,
I am still waiting for your bank information to proceed with the refund. We are sorry for the inconvenience encountered with your order.
Best regards.
A
Acheteur Vérifié
Rating: 2 out of 5
following a purchase from 06/08/2018
Hello, Package in very bad condition a change of carrier would be useful
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Response from Selfpackaging
Hello,
We thank you for leaving a comment. We take all feedback into account to improve and offer you a better delivery service for your next orders.
Best regards.
A
Acheteur Vérifié
Rating: 2 out of 5
following a purchase from 28/06/2018
For everything concerning boxes, no problem. However, for the printing of stickers, very very disappointed. The colors do not match even though the files were well provided in CMYK and I called to ensure the proper execution of these colors. Since it was part of a set with other goodies, the colorimetric discrepancy is significant. Unfortunately, it is impossible to redo the stickers as the deadline is too tight. Printing needs to be reviewed.
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Response from Selfpackaging
Hello Manon,
We will take your comment into account to improve our printing system in the future by offering you better print quality, in return I invite you to write to us at [email protected] to obtain a discount voucher for your next order.
Have a nice day
A
Acheteur Vérifié
Rating: 2 out of 5
following a purchase from 25/06/2018
The boxes are not of good quality, I am disappointed.... the star punch performs poorly, it gets stuck and tears the support..
Article still of poor quality
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Response from Selfpackaging
Hello Aurélie,
We are sorry that the products arrived in poor condition, I invite you to contact us at the email address: salut@selfpackaging to find a solution to this bad experience.
Best regards.
A
Acheteur Vérifié
Rating: 1 out of 5
following a purchase from 23/05/2018
delays and follow-ups as well as a terrible communication no respect for requests or the urgency mentioned, moreover delivery again with damages I have photos to support more noted on the delivery receipt!
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Response from Selfpackaging
Hello Jérôme,
I am sorry to hear that the package was damaged during delivery. I invite you to contact us at [email protected] to find a solution to your problem. Please know that we do everything possible to ensure that your orders are shipped in the best conditions and as quickly as possible.
Best regards.
A
Acheteur Vérifié
Rating: 1 out of 5
following a purchase from 18/06/2018
The boxes arrived white while the order was for printed boxes!!!
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Response from Selfpackaging
Hello Graciela,
We apologize for the mistake made during your order. As mentioned during our phone conversation in recent days, we will resend the order as you ordered it.
Best regards.
A
Acheteur Vérifié
Rating: 1 out of 5
following a purchase from 23/04/2018
Very disappointed with this site. The expected product is not as hoped and for two products of barely 3€ each, 17€ in shipping costs!!! And with a very long delivery time! I really do not recommend!!
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Response from Selfpackaging
Hello Claudia,
I understand your feelings however looking more closely at your invoice, it is actually 10€ shipping costs for your order. We work on a just-in-time basis and we regret having experienced a stockout for this product.
To make it up to you, we will assign you a discount code if you contact us at [email protected].
Awaiting your response.
A
Acheteur Vérifié
Rating: 1 out of 5
following a purchase from 24/03/2018
Unfortunately, I am unable to appreciate anything because I have not received my order.
Despite messages and phone calls, I have nothing.
UPS claims to have left my package at the Town Hall (really?? On what grounds??) However, the Town Hall of my village has nothing for the simple reason that it was exceptionally closed because the staff was in training. I took a photo for the notice on the door.
I have €200 in the wild and I hardly appreciate it!!!!
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Response from Selfpackaging
Hello Kare,
I opened an investigation with UPS who certifies that the product has been delivered, by going to the UPS site and entering the tracking number 1ZA5E5706868424250 you can see that the delivery has been made.
I invite you to write to me at salut@selfpackaging to find a solution with the UPS carrier.
Best regards.
A
Acheteur Vérifié
Rating: 1 out of 5
following a purchase from 30/03/2018
you do not specify xl
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Response from Selfpackaging
Hello Audélie,
We currently only offer size M, as it corresponds to a standard wine bottle size. However, we are not closed to the idea of offering other sizes later.
Your comment will be forwarded to our marketing department.
Best regards.
A
Acheteur Vérifié
Rating: 2 out of 5
following a purchase from 24/02/2018
No comment
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Response from Selfpackaging
Hello Dorothée,
I would like to respond to you to know how your experience on Selfpacking went?
Your opinion is important, it will allow us to improve in the future!
Best regards.
A
Acheteur Vérifié
Rating: 2 out of 5
following a purchase from 09/01/2018
I thought the boxes were different.
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Response from Selfpackaging
Hello Perrine,
Thank you for taking the time to leave a comment following your order.
I just left you a message on your voicemail to understand the situation.
For your information, we allow our customers to order samples of our boxes before placing larger orders to test them and especially to verify that they meet your expectations.
You also have the option to return the boxes if they do not suit you by following the steps in the title "Exchanges and returns".
Do not hesitate to get back to me if you need more information at 01 86 65 07 34.
I am available from 9 am to 6:30 pm from Monday to Thursday and from 9 am to 3 pm on Friday.
Best regards,
Christelle - Selfpackaging
A
Acheteur Vérifié
Rating: 2 out of 5
following a purchase from 26/09/2017
Three orders with the same address, three different delivery addresses..
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Response from Selfpackaging
Hello,
Thank you for taking the time to respond to our questionnaire.
We have been in direct contact via email regarding the delivery of your last orders. One could not be delivered because you forgot a letter in the delivery address. That is why your order was returned to us indicating that the address was unknown.
Then the following deliveries were successfully delivered to the indicated address.
Our Customer Service is always at your disposal to assist you in any situation from the realization of your order to its receipt.
Best regards
A
Acheteur Vérifié
Rating: 2 out of 5
following a purchase from 16/06/2017
Pleasant site, but the product does not match the request. Too bad!
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Response from Selfpackaging
Thank you very much for your comment. Please send an email to [email protected] with the reason for your dissatisfaction and we will do our best to remedy it. Thank you.
A
Acheteur Vérifié
Rating: 2 out of 5
following a purchase from 13/06/2017
The products are pretty good overall but the service really needs improvement!!
-please update your UPS pickup points, the one I chose hasn't existed for 3 years!! So my package went back to the sender in Spain, then resent to my address as requested. A lot of time wasted...
-impossible to reach someone by phone for information or a problem...
-not always a French translation in the received emails! Sometimes it's completely in Spanish, not practical at all when you don't speak the language!
-no SMS or email to notify that the package has arrived! More time wasted...
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Response from Selfpackaging
Hello Marianne,
Thank you for your feedback. We'll make a complaint to UPS since one of the UPS Ac. Point locations is not available anymore, as you said. We're sorry for the inconvenience caused.
You can send us an email to [email protected] or you can reach us at 186 650 734 if you require any further information. Kind Regards
A
Acheteur Vérifié
Rating: 1 out of 5
following a purchase from 17/05/2017
Very bad experience
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Response from Selfpackaging
Hello Marion,
Thank you for your feedback. We're really sorry if you have had a bad experience with us. We always try to offer the best service to our clients but sometimes things can go wrong (most of the times we cannot control them: carrier, delay for weather problems...) We'll be more than happy to help you! Don't hesitate to send us an email to [email protected] and we'll send your message to the department of quality control. Kind Regards,
A
Acheteur Vérifié
Rating: 1 out of 5
following a purchase from 19/05/2017
We order on a French site and delivery coming from Spain ...
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Response from Selfpackaging
Hi Julie,
Thank you for your purchase at SelfPackaging. Our boxes are coming from Spain and we ship worldwide ;) Our website has been translated into French, Italian and English and there's a sales agent for each country. Kind Regards,
A
Acheteur Vérifié
Rating: 1 out of 5
following a purchase from 16/05/2017
Bad
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Response from Selfpackaging
Hi Didier,
Thank you for your feedback. If you have had any issue with the box, please send us an email to [email protected] and we'll be more than happy to help
Kind Regards,
A
Acheteur Vérifié
Rating: 2 out of 5
following a purchase from 05/04/2017
Nothing went as planned... When I wanted to place an order, I was informed that the offer I was given was supposedly false and that the final amount was actually twice as high for the same product! Then there were multiple delays in production, delivery and every time I asked to be informed about the delivery time, I always had to follow up 2-3 times, as there was no tracking of my order! It's a shame because the result of the personalized boxes I ordered is very satisfactory, but at what cost to receive them…
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Response from Selfpackaging
Hello Cédric,
Sorry about the confusion about the price. The price was quoted by another sales agent that doesn't work with us anymore.
Regarding the lead time we are really sorry not to achieve your deadline. It happens infrequently. Sorry about that.
A
Acheteur Vérifié
Rating: 2 out of 5
following a purchase from 04/04/2017
icon located above each product photo.
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Response from Selfpackaging
Very responsive, good quality and good product rendering
A
Acheteur Vérifié
Rating: 2 out of 5
following a purchase from 18/03/2017
Printing problem and processing time too long to remedy
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Response from Selfpackaging
Hello,
We are sorry and as explained through our email exchanges, our workshops had a printing problem. That is why once this technical printing issue is resolved, we sent you your products with better print quality.
A
Acheteur Vérifié
Rating: 2 out of 5
following a purchase from 09/03/2017
I ordered 2 samples... 10€ it hurts a bit especially since there is very little chance that I will order!
The packaging should be delivered with an explanation for assembly!
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A
Acheteur Vérifié
Rating: 1 out of 5
following a purchase from 05/12/2016
2 weeks to receive the order is unacceptable knowing that delivery is paid!!!! Ordered boxes of very poor quality!
I do not recommend this site!!!
I found better elsewhere and even cheaper!
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Response from Selfpackaging
Hello Madam,
I understand your disappointment but unfortunately you were part of an isolated order that required a product that was temporarily out of stock due to the holidays.
As for the quality of the micro-corrugated cardboard, it is the best available on the market.
I remain at your disposal to discuss this and I offer you -10% on your next order if you contact me at [email protected]
Best regards,
Cécile
A
Acheteur Vérifié
Rating: 1 out of 5
following a purchase from 30/11/2016
Received the order on December 24th, a bit too late
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Response from Selfpackaging
Hello Sir,
Sorry that you had to deal with that cursed UPS point closed without us being notified!
I hope that the quality of my customer service and my business sense will motivate you to order from us again.
I will offer you a better price than what you can see on the website.
Best regards,
Cécile
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