Selfpackaging consistently delivers on-time and fast service, with many customers noting quick shipping, clean packaging, and reliable delivery that meets expectations. The product quality and presentation stand out, with sturdy, well-made boxes, easy assembly, and careful attention to presentation of printed materials and extras that enhance the unboxing experience. Customer service is described as attentive and helpful, offering swift online and phone support and solutions that keep orders moving smoothly. Recurrent positives include good value and clear, practical design details, such as accurate product descriptions, thoughtful add-ons, and reliable repeat-order satisfaction.
This is not serious. I requested delivery to a relay point, but selfpackaging did not write my name on the package, so the relay store initially refused to give it to me. I only recovered it after a long dispute. Moreover, I never received any notification by email or phone to inform me that the package had arrived. If I hadn't checked the ups tracking myself, my order could have been sent back to the sender once the deadline had passed. It's very poorly organized.
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Response from Selfpackaging
Hello Madam,
As you can see on your customer file, you are called "Nombre Apellidos" or "First Name Last Name" in Spanish... You registered during a promotion that we had misconfigured. To make it up to you, you can contact me at [email protected] and I will send you a discount voucher for your next order... and I will update your name and first name.
Best regards,
Cécile
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Acheteur Vérifié
Rating: 2 out of 5
following a purchase from 15/11/2016
I have not yet received my order, the tracking link does not work, I contacted customer service to find out where my order is and I have not received a response!
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Acheteur Vérifié
Rating: 2 out of 5
following a purchase from 25/10/2016
Three weeks delay to inform me that they can no longer manufacture the ordered product due to a production error. Satisfactory replacement product and of good quality. Disappointed not to have been able to obtain the desired product despite my phone request (too low quantity).
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Acheteur Vérifié
Rating: 2 out of 5
following a purchase from 17/09/2016
VERY GOOD BUT VERY SLOW
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Acheteur Vérifié
Rating: 1 out of 5
following a purchase from 20/09/2016
Order not received.
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Response from Selfpackaging
Your order is waiting for you. Here is the UPS tracking number 1za5e5706849581867
best regards,
Cécile
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Acheteur Vérifié
Rating: 2 out of 5
following a purchase from 29/08/2016
Poorly sized packaging and extremely damaged
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Acheteur Vérifié
Rating: 2 out of 5
following a purchase from 02/08/2016
I made a mistake in my order. So I received both orders. Which is not a problem because I will use the second one. However, for a single package, I still paid shipping costs twice...
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Acheteur Vérifié
Rating: 2 out of 5
following a purchase from 29/06/2016
Delivery not honored at the indicated address, without any commercial gesture afterwards.
We had to go to the Relay point to retrieve the order
Box completely open
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Acheteur Vérifié
Rating: 2 out of 5
following a purchase from 29/06/2016
Following the receipt of the ordered samples, no assembly plan to create the boxes was included, so I abandoned the presentation of these new products.
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Acheteur Vérifié
Rating: 1 out of 5
following a purchase from 28/05/2016
I placed an order, instead of receiving 15 boxes I received a sample instead, even though I clearly specified 15 boxes, so I paid for a sample, so there you go! I hope it will be resolved quickly
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Acheteur Vérifié
Rating: 1 out of 5
following a purchase from 09/05/2016
I did not receive the sample I ordered. I made a complaint to receive the sample and the after-sales service has still not responded to me, it has been 3 days.
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Acheteur Vérifié
Rating: 1 out of 5
following a purchase from 25/04/2016
Very happy with the material, but the shipping was deplorable, it was much better when the material arrived at the person who ordered! (shameful service)
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Acheteur Vérifié
Rating: 2 out of 5
following a purchase from 23/02/2016
I had a very good impression but the dissatisfaction with the product is such that I will not order again on the site
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Acheteur Vérifié
Rating: 2 out of 5
following a purchase from 25/02/2016
The printing of the labels is really of very poor quality, the so-called postal box has such thin cardboard that I could not send it like that. I am really disappointed
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Acheteur Vérifié
Rating: 1 out of 5
following a purchase from 04/02/2016
I really like the site and the options offered, too bad my order is not compliant...
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Acheteur Vérifié
Rating: 2 out of 5
following a purchase from 01/12/2015
Problem with size
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Acheteur Vérifié
Rating: 2 out of 5
following a purchase from 30/11/2015
Average
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Acheteur Vérifié
Rating: 2 out of 5
following a purchase from 02/11/2015
My boxes arrived almost 1 month after the order and I only received a 20% discount on my next purchase as compensation, while I needed them quickly for work!! I lost money! Moreover, there are no instructions in the package to help you assemble the boxes, which is difficult! The plus is that there are extra units beyond the requested quantity in case of error.
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Acheteur Vérifié
Rating: 1 out of 5
following a purchase from 20/11/2015
The sample ordered is not the one received.
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Acheteur Vérifié
Rating: 2 out of 5
following a purchase from 16/11/2015
I received 4 samples. Two were perfect, thank you.
However, for the tray and sleeve model, I never received the part that goes around the box, so it doesn't close. For the gift box with lid, you sent me two bases, which means I didn't receive a lid and therefore cannot assemble the box.
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Acheteur Vérifié
Rating: 1 out of 5
following a purchase from 02/11/2015
Interesting but not precise enough in the product description. Disappointed upon receiving the boxes. Too much back and forth and confusion regarding billing.
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Acheteur Vérifié
Rating: 1 out of 5
following a purchase from 13/10/2015
These are boxes for a photo book, are you joking? Maybe these boxes aren't even good for putting my old socks in. Really, it's a scam.
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Acheteur Vérifié
Rating: 1 out of 5
following a purchase from 27/08/2015
Delivery error
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Acheteur Vérifié
Rating: 2 out of 5
following a purchase from 05/05/2015
Very complicated payment procedure when not going through the website.
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Acheteur Vérifié
Rating: 1 out of 5
following a purchase from 06/03/2015
For a packaging company sending my order between two pieces of cardboard taped together does not look professional at all!
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Acheteur Vérifié
Rating: 2 out of 5
following a purchase from 14/01/2015
Ok for the color of the lid but the corners of the bottom cardboard do not hold when the assembly is finished, which makes it look like when you remove the lid that you have a box that does not hold. For the price this product does not suit me, too bad.
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