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A
Rating: 4 out of 5
On my last order, the packaging for delivery was perfect.
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Customer reviews of Selfpackaging
Trust Attestation
9,3
/10
Overall rating: 9,3 out of 10
Based on 2 704 published reviews
Summary of reviews
Selfpackaging consistently delivers on-time and fast service, with many customers noting quick shipping, clean packaging, and reliable delivery that meets expectations. The product quality and presentation stand out, with sturdy, well-made boxes, easy assembly, and careful attention to presentation of printed materials and extras that enhance the unboxing experience. Customer service is described as attentive and helpful, offering swift online and phone support and solutions that keep orders moving smoothly. Recurrent positives include good value and clear, practical design details, such as accurate product descriptions, thoughtful add-ons, and reliable repeat-order satisfaction.
Reviews 1 and 4 stars
Reset filtersA
Rating: 4 out of 5
Good, no problems to report.
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A
Rating: 4 out of 5
Received quickly and fun site.
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A
Rating: 4 out of 5
Nothing to report, fast shipping
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A
Rating: 4 out of 5
I have been ordering boxes for my two craft activities for years. The site is very well done, very clear, easy to navigate. The only downside for me is the choice of delivery, it is always impossible to select the closest relays to my home and therefore, I have to travel kilometers to pick up my order. On that side, it could be improved, but otherwise nothing to say!
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A
Rating: 4 out of 5
Nothing to report regarding the site itself, navigation is smooth.
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A
Rating: 4 out of 5
perfect! Fast, conforms to the request! I recommend without hesitation
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A
Rating: 4 out of 5
Good
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A
Rating: 1 out of 5
Poor communication about the product, especially regarding the photos which are insufficient
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Response from Selfpackaging
Hello, First of all, I am sorry that you are not fully satisfied with our services. Your comments and suggestions are welcome to help us improve the quality of our services. Can you detail the problem encountered regarding the photos? Thank you for your feedback. Best regards,
A
Rating: 4 out of 5
I really like this site where there is a wide choice of boxes. Maybe offer more compostable packaging with different pastel shades.
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A
Rating: 4 out of 5
I have been ordering for several years and I am generally satisfied. I just find that on my last order the folding marks of some boxes are not as good as usual and that some boxes are poorly cut, especially the pizza boxes. I had to recut some tabs myself which takes time.
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A
Rating: 4 out of 5
Top delivery and fast
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A
Rating: 4 out of 5
I find that the delivery was very fast, well-packaged parcel. You are of exemplary professionalism as adding items while anticipating the damaged ones is not something many companies take the trouble to do. Thank you
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A
Rating: 4 out of 5
Navigation is not bad but the site itself is a bit resource-hungry, which doesn't make it necessarily very easy to handle sometimes. However, the products are clear, the presentation is good, and the options understandable.
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A
Rating: 4 out of 5
good
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A
Rating: 4 out of 5
Respect the deadline
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A
Rating: 1 out of 5
No way to check my order after receiving it. The product received looks much cheaper than the visuals on the site. The visuals make it seem like the boxes hold together with a string, but everything has to be assembled with a glue gun...
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Response from Selfpackaging
Hello Denny, order confirmations are automatically sent by email. It is possible that they also end up in your spam. On each of our box sheets, it is clearly indicated what utensils are necessary for their assembly. For this box, the description below the title clearly states that it is necessary to have a glue gun to assemble it. In addition, we provide assembly videos of the boxes (camera icon above the main photo) so that you can perform the assembly and understand the manipulations to be carried out. Please feel free to contact our customer service if needed. Best regards. Selfpackaging.
A
Rating: 4 out of 5
received on time. nothing to say
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A
Rating: 4 out of 5
Hello, Small remark, not about the quality of the products, but about the packaging of the products. We order cardboard products that are not sufficiently protected and cushioned, resulting in the corners being creased. Too bad, because after that the folds are more complicated with a less beautiful result. Thank you
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A
Rating: 4 out of 5
A bit of confusion with the site pages for returns otherwise quite faithful to the images
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A
Rating: 4 out of 5
Correct
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A
Rating: 4 out of 5
The boxes are nice, the quality-price ratio is also good.
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A
Rating: 4 out of 5
Nothing to say about the order itself, but the delivery service leaves much to be desired. I had to pick up my order at a relay point even though I requested to be delivered, and I stayed home all day to receive the delivery. The delivery person didn't even bother to ring/call.
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A
Rating: 1 out of 5
I ordered a sample in the color GRASS GREEN and received a RED sample. When I made the complaint by email, the response was that the samples were sent in the color that was in stock and 'which can be any color' (sic). In this case, why offer a choice of colors when placing the order? While I requested in my complaint email that a GREEN sample be sent to me, I was told: 'I am sorry but we cannot send you this sample in red.'
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A
Rating: 4 out of 5
Well done
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A
Rating: 4 out of 5
Good, no problem.
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A
Rating: 4 out of 5
Attention, you cannot place an order on certain browsers, this should be specified in the cart
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A
Rating: 4 out of 5
Sent within the deadlines, careful and fast.
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A
Rating: 4 out of 5
I really like the products, they are very high quality.
The packaging of the order is light, everything arrives loose but since there are a few extra pieces it's okay. But it's stressful every time receiving the orders.
The customer service is responsive in case of issues.
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The packaging of the order is light, everything arrives loose but since there are a few extra pieces it's okay. But it's stressful every time receiving the orders.
The customer service is responsive in case of issues.
A
Rating: 4 out of 5
Good
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A
Rating: 4 out of 5
Good, compliant and on time!
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A
Rating: 4 out of 5
Very satisfied with my order: cardboard packaging + personalized labels. I had to redo it several times to customize the labels because the presentation of the site did not display correctly. But very satisfied with the result and the speed of delivery.
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A
Rating: 1 out of 5
Delivery wrong size, impossible to get a return from customer service
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Response from Selfpackaging
Hello Léa,
We received your email informing us of the situation on Friday, April 9 in the morning.
I replied to you by email the same day at 1 PM.
As you may have noticed, we resolved the situation by sending you the boxes in the right size. You should receive them this Thursday, April 15.
Again, our apologies for this error.
Best regards,
Élia.
We received your email informing us of the situation on Friday, April 9 in the morning.
I replied to you by email the same day at 1 PM.
As you may have noticed, we resolved the situation by sending you the boxes in the right size. You should receive them this Thursday, April 15.
Again, our apologies for this error.
Best regards,
Élia.
A
Rating: 4 out of 5
Good as usual
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A
Rating: 1 out of 5
I ordered boxes but received the wrong sizes
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Response from Selfpackaging
Hello Anissa, We have received your message regarding this and we have confirmed that the boxes received are indeed in the size you ordered (size M). You can verify this in your order history by checking your invoice.
If you want a different size, you need to place a new order and at the same time return the unwanted boxes for a refund. Please follow the steps indicated in the following link: https://selfpackaging.fr/content/37-conditions-de-retour. Do not hesitate to get back to us if needed. Best regards.
If you want a different size, you need to place a new order and at the same time return the unwanted boxes for a refund. Please follow the steps indicated in the following link: https://selfpackaging.fr/content/37-conditions-de-retour. Do not hesitate to get back to us if needed. Best regards.
A
Rating: 4 out of 5
Fast and efficient
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A
Rating: 4 out of 5
Very good experience on the site, the products meet my expectations.
The only downside would be the shipping time which is a bit long.
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The only downside would be the shipping time which is a bit long.
A
Rating: 4 out of 5
ok on the selfpackaging side but UPS delivery 0. I paid high shipping fees for the package not to even arrive at my home!
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A
Rating: 4 out of 5
Clear
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A
Rating: 1 out of 5
Order not delivered
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Response from Selfpackaging
Hello Catherine,
The delivery person could not make the delivery because he showed up during your closing days (not having been informed beforehand).
As confirmed by email just now, I have just sent your opening days to UPS so that the carrier can make the corresponding delivery.
I have also specified this important information in your address so that the carrier can have the information for future orders.
Have a nice day.
The delivery person could not make the delivery because he showed up during your closing days (not having been informed beforehand).
As confirmed by email just now, I have just sent your opening days to UPS so that the carrier can make the corresponding delivery.
I have also specified this important information in your address so that the carrier can have the information for future orders.
Have a nice day.