Selfpackaging consistently delivers on-time and fast service, with many customers noting quick shipping, clean packaging, and reliable delivery that meets expectations. The product quality and presentation stand out, with sturdy, well-made boxes, easy assembly, and careful attention to presentation of printed materials and extras that enhance the unboxing experience. Customer service is described as attentive and helpful, offering swift online and phone support and solutions that keep orders moving smoothly. Recurrent positives include good value and clear, practical design details, such as accurate product descriptions, thoughtful add-ons, and reliable repeat-order satisfaction.
I did not receive an email stating that the ordered product was no longer available. I had called customer service to be sure of receiving it on time, the operator had confirmed everything to me. I had to contact the company myself to ask why I had not heard about my order more than a week after placing it, and there I was told that the item was no longer available. Since this was a professional use order, I was very disappointed. Moreover, the order arrived in two completely shredded boxes with the product in contact with external shocks.
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Response from Selfpackaging
Hello Caroline,
We sincerely apologize for the inconvenience caused regarding your order.
Indeed, we have received far more orders in recent weeks than in the entire history of Selfpackaging and have suffered a stock shortage on the Christmas printed boxes much earlier than expected.
During these end-of-year periods, it is important to take into account that we do our utmost to satisfy the large volume of orders and try not to have delays in production.
However, this is unfortunately not the case for some orders.
That is why we sent you boxes with printed stickers as an alternative.
Regarding the condition in which you received the boxes, please send me photos and the quantity of boxes affected by the shocks by email at [email protected] so that I can forward them to our carrier and send you compensation.
Thank you in advance. Best regards. Christelle.
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 21/11/2020
It's very good, just the delivery time was longer
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 23/11/2020
the package arrived on time, thank you
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 18/11/2020
Clear site, with a lot of choices
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 21/10/2020
only the references are missing on the boxes.
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 30/10/2020
Great customer service but the box I ordered was too big for my product.
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 28/10/2020
Very well packaged super fast shipping.
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 27/10/2020
Home delivery at the price of the relais point due to COVID. Quick and efficient contact. Correct product.
I would have liked the weight of the cardboard to be indicated or an indication of the rigidity.
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 23/10/2020
Very good site, I was able to find everything I needed. Very fast delivery.
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 11/10/2020
Fast delivery and order compliant
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 07/10/2020
Carefully check your order.
French staff on the phone very efficient
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 05/10/2020
Site a bit slow but very practical.
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 30/09/2020
Good quality overall, perfect follow-up.
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 23/09/2020
Great!
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Acheteur Vérifié
Rating: 1 out of 5
following a purchase from 17/09/2020
Customer service not correct at all.
They do not take into account my request made by email following the receipt of my order.
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Response from Selfpackaging
Hello Ophélie, I confirm that I replied to your initial message on the same day I received it. However, your response was sent when we were closed (public holiday in Catalonia), so you received an automatic reply from me indicating that I would be back this Monday, September 28. I am now getting back to you by email. Thank you for your understanding.
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 31/08/2020
The package was very well packed and the product inside protected.
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 31/08/2020
for better information, please indicate whether the displayed price of a product is excluding or including tax
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 20/08/2020
well-designed site, simple purchase tunnel but needs assistance for customization. an 'add to cart' rather than 'print by us' would be simpler. however, the chat service is very responsive and helps to overcome some difficulties encountered on the site
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 30/07/2020
Good
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 22/07/2020
High shipping costs to test two samples,
full and quick return on request for a quote
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 15/07/2020
I placed 2 orders in a short time. The delivery was quick. The boxes are really nice. However, there was a mistake on the 2nd order, and an additional box was added that I didn't request. Hence my 4 stars.
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Response from Selfpackaging
Hello Maryetou, Thank you for taking the time to respond. Could you please get back to me via email: [email protected] to let me know what the oversight was? Thank you in advance. Best regards,
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 03/07/2020
I am satisfied with my order but it was very poorly packaged, so I have 6 boxes that arrived damaged. This represents 10% of my order...
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 01/07/2020
Very happy with my boxes
Perfect delivery
Complete package
I recommend without any problem
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Acheteur Vérifié
Rating: 1 out of 5
following a purchase from 03/07/2020
The boxes do not hold. The glue does not adhere.
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Response from Selfpackaging
Hello Virginie,
For sample orders, the boxes are delivered without glue.
For final orders, double-sided tape rolls are provided separately.
Do not hesitate to contact our customer service at [email protected] if needed.
Best regards,
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 05/06/2020
Nice well-made and efficient site
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 08/05/2020
Good navigation on your site.
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 04/05/2020
Quick turnaround, varied and quality products. I would have liked the simulations for creating and positioning self-adhesive labels to be more understandable... So I went to order my labels elsewhere
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 23/04/2020
Responsive customer service, possible to send samples and quality products. Small downside on the shipping costs being a bit high
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 17/03/2020
good
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 22/02/2020
Very good, one downside: the samples are a bit expensive... about 10 € in total to receive my box.
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Acheteur Vérifié
Rating: 1 out of 5
following a purchase from 23/02/2020
My order was supposed to be delivered a month ago but it wasn't and was returned to the seller. Customer service was supposed to resend it to me. No news since. I do not recommend selfpackaging at all.
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Response from Selfpackaging
Hello Rémy, as I indicated in my email of March 10, we have resent your order which is currently at the corresponding pickup point since March 11. You should contact them to find out if they are still open at the moment. I will send you a new email with the details. Have a nice day. Christelle.
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 03/03/2020
Good site overall. It could be a bit simpler and have fewer things to load.
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 28/02/2020
Navigating the site was not easy. But we always had good feedback from Christelle Dellandrea who made an effort to help us use the customization software which is not really clear to use. However, delivery and packaging were impeccable. Thank you.
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Response from Selfpackaging
Hello Liv, thank you for your message. I am delighted that you like the boxes. Rest assured that we are working on improving our software and I remain at your disposal if needed for future orders. Have a nice day! Christelle.
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 26/02/2020
The site is well made and easy to master.
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 23/01/2020
very good
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 30/11/2019
Great site. Too bad we can't print on both sides of the box!
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Response from Selfpackaging
Hello Cecile,
I confirm that you can print on multiple sides of the box by selecting 'all sides' in the 'printing' section.
Don't hesitate to get back to us if needed.
Best regards,
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 28/11/2019
N/A -
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 26/11/2019
Good, I will probably come back to you.
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Acheteur Vérifié
Rating: 1 out of 5
following a purchase from 27/11/2019
The package was not delivered on time at all. I had to return it.
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Response from Selfpackaging
Hello Lucille,
Your order was indeed delivered 1 day late compared to the usual 7 working days.
As indicated in your order, during this period (since the end of November with Black Friday), we informed you that there could be some delivery delays due to the high volume of orders and transport delays.
If you needed the boxes by a specific date, it would have been advisable to call our customer service to inform them.
Thank you for your understanding.
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 20/11/2019
Deadlines respected, correct quality with small errors that fortunately did not greatly impact the final result, extra copies in case are appreciated.
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