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A
Rating: 4 out of 5
Good
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Customer reviews of Selfpackaging
Trust Attestation
9,3
/10
Overall rating: 9,3 out of 10
Based on 2 704 published reviews
Summary of reviews
Selfpackaging consistently delivers on-time and fast service, with many customers noting quick shipping, clean packaging, and reliable delivery that meets expectations. The product quality and presentation stand out, with sturdy, well-made boxes, easy assembly, and careful attention to presentation of printed materials and extras that enhance the unboxing experience. Customer service is described as attentive and helpful, offering swift online and phone support and solutions that keep orders moving smoothly. Recurrent positives include good value and clear, practical design details, such as accurate product descriptions, thoughtful add-ons, and reliable repeat-order satisfaction.
Reviews 1 and 4 stars
Reset filtersA
Rating: 4 out of 5
Products received quickly and matching the description. Good quality.
High shipping costs compared to the product price, which considerably increases the unit cost.
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High shipping costs compared to the product price, which considerably increases the unit cost.
A
Rating: 4 out of 5
good, fast, disappointed with the packaging of the small boxes
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A
Rating: 4 out of 5
kekek
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A
Rating: 1 out of 5
Scandalous treatment of my order.
I am informed at the last moment that the printing of my boxes is no longer possible, they do not respond to my refund request... having to find a solution urgently, a disaster!
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I am informed at the last moment that the printing of my boxes is no longer possible, they do not respond to my refund request... having to find a solution urgently, a disaster!
Response from Selfpackaging
Hello Aude,
I am still waiting for your bank information to proceed with the refund. We are sorry for the inconvenience encountered with your order.
Best regards.
I am still waiting for your bank information to proceed with the refund. We are sorry for the inconvenience encountered with your order.
Best regards.
A
Rating: 4 out of 5
Basket made the day before with a promotion on the items. Basket validated the next day, the promotion had expired. I would have liked to know this beforehand, I would have validated my basket the same day...
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A
Rating: 4 out of 5
Delivery a bit long but material meets my expectations, sturdy and pretty boxes.
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A
Rating: 4 out of 5
Top!
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A
Rating: 4 out of 5
A very large choice and fast shipping.
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A
Rating: 4 out of 5
Nothing to report
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A
Rating: 1 out of 5
delays and follow-ups as well as a terrible communication no respect for requests or the urgency mentioned, moreover delivery again with damages I have photos to support more noted on the delivery receipt!
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Response from Selfpackaging
Hello Jérôme,
I am sorry to hear that the package was damaged during delivery. I invite you to contact us at [email protected] to find a solution to your problem. Please know that we do everything possible to ensure that your orders are shipped in the best conditions and as quickly as possible.
Best regards.
I am sorry to hear that the package was damaged during delivery. I invite you to contact us at [email protected] to find a solution to your problem. Please know that we do everything possible to ensure that your orders are shipped in the best conditions and as quickly as possible.
Best regards.
A
Rating: 4 out of 5
Well organized
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A
Rating: 1 out of 5
The boxes arrived white while the order was for printed boxes!!!
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Response from Selfpackaging
Hello Graciela,
We apologize for the mistake made during your order. As mentioned during our phone conversation in recent days, we will resend the order as you ordered it.
Best regards.
We apologize for the mistake made during your order. As mentioned during our phone conversation in recent days, we will resend the order as you ordered it.
Best regards.
A
Rating: 4 out of 5
Ease of placing my order which perfectly matches my search. I was very well informed about the tracking and delivery of the ordered item.
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A
Rating: 4 out of 5
Compliant with the description, very simple folding
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A
Rating: 4 out of 5
Good
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A
Rating: 4 out of 5
Perfect in terms of delivery. The products are really of quality but the site is much, much too slow. 45 minutes of browsing between products. It's really a shame, as I almost left just because of that.
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A
Rating: 4 out of 5
fast delivery, item faithful to my order, however a small diagram for quick assembly slipped into the delivery would be very useful!
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Response from Selfpackaging
Hello Virginie,
We have assembly videos directly on the product page ;)
Best regards
We have assembly videos directly on the product page ;)
Best regards
A
Rating: 4 out of 5
The site is well made, clear, precise, which makes ordering very easy. The delivery is quite fast.
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A
Rating: 4 out of 5
Fast and in line with my expectations. I will go through them again
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A
Rating: 4 out of 5
Well-made site, easy to use
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A
Rating: 1 out of 5
Very disappointed with this site. The expected product is not as hoped and for two products of barely 3€ each, 17€ in shipping costs!!! And with a very long delivery time! I really do not recommend!!
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Response from Selfpackaging
Hello Claudia,
I understand your feelings however looking more closely at your invoice, it is actually 10€ shipping costs for your order. We work on a just-in-time basis and we regret having experienced a stockout for this product.
To make it up to you, we will assign you a discount code if you contact us at [email protected].
Awaiting your response.
I understand your feelings however looking more closely at your invoice, it is actually 10€ shipping costs for your order. We work on a just-in-time basis and we regret having experienced a stockout for this product.
To make it up to you, we will assign you a discount code if you contact us at [email protected].
Awaiting your response.
A
Rating: 4 out of 5
Practice
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A
Rating: 1 out of 5
Unfortunately, I am unable to appreciate anything because I have not received my order.
Despite messages and phone calls, I have nothing.
UPS claims to have left my package at the Town Hall (really?? On what grounds??) However, the Town Hall of my village has nothing for the simple reason that it was exceptionally closed because the staff was in training. I took a photo for the notice on the door.
I have €200 in the wild and I hardly appreciate it!!!!
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Despite messages and phone calls, I have nothing.
UPS claims to have left my package at the Town Hall (really?? On what grounds??) However, the Town Hall of my village has nothing for the simple reason that it was exceptionally closed because the staff was in training. I took a photo for the notice on the door.
I have €200 in the wild and I hardly appreciate it!!!!
Response from Selfpackaging
Hello Kare,
I opened an investigation with UPS who certifies that the product has been delivered, by going to the UPS site and entering the tracking number 1ZA5E5706868424250 you can see that the delivery has been made.
I invite you to write to me at salut@selfpackaging to find a solution with the UPS carrier.
Best regards.
I opened an investigation with UPS who certifies that the product has been delivered, by going to the UPS site and entering the tracking number 1ZA5E5706868424250 you can see that the delivery has been made.
I invite you to write to me at salut@selfpackaging to find a solution with the UPS carrier.
Best regards.
A
Rating: 4 out of 5
The site is clear and the products are well described.
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A
Rating: 1 out of 5
you do not specify xl
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Response from Selfpackaging
Hello Audélie,
We currently only offer size M, as it corresponds to a standard wine bottle size. However, we are not closed to the idea of offering other sizes later.
Your comment will be forwarded to our marketing department.
Best regards.
We currently only offer size M, as it corresponds to a standard wine bottle size. However, we are not closed to the idea of offering other sizes later.
Your comment will be forwarded to our marketing department.
Best regards.
A
Rating: 4 out of 5
Very expensive delivery (and the minimum to get it free is expensive too...)
However, very good quality product, they sent me the tape to assemble my pack (it may seem silly but it wasn't 'mandatory' so great attention on their part), they also provided 2-3 packs and 5-6 more labels than I ordered just in case there were any mistakes.
Overall nothing to complain about, I recommend but not for mini budgets.
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However, very good quality product, they sent me the tape to assemble my pack (it may seem silly but it wasn't 'mandatory' so great attention on their part), they also provided 2-3 packs and 5-6 more labels than I ordered just in case there were any mistakes.
Overall nothing to complain about, I recommend but not for mini budgets.
Response from Selfpackaging
Hello Amélie,
Thank you for your feedback. We will try to improve your next shopping experience on Selfpackaging!
To your boxes!
Thank you for your feedback. We will try to improve your next shopping experience on Selfpackaging!
To your boxes!
A
Rating: 4 out of 5
Easy to use, good ideas
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A
Rating: 4 out of 5
Nothing to report, OK
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A
Rating: 4 out of 5
Easy navigation
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A
Rating: 4 out of 5
Not bad
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A
Rating: 4 out of 5
The site is great, there is a lot of choice and the products are constantly evolving.
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A
Rating: 4 out of 5
Order delivered quickly but unfortunately none of the samples suit us.
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A
Rating: 4 out of 5
Short delay.
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A
Rating: 4 out of 5
Order meeting our expectations. Delivery problem but quickly remedied.
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A
Rating: 4 out of 5
good order tracking
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A
Rating: 4 out of 5
Professional site, fast shipping
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A
Rating: 4 out of 5
Practical and clear
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A
Rating: 4 out of 5
Effective listening and fast
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A
Rating: 4 out of 5
Great products but it's a shame that a manual was not included with the order...
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Response from Selfpackaging
Hello Fanny,
Thank you for taking the time to respond to our survey.
We are delighted that you like our products!
For your information, you will find the assembly video for each of our boxes on their page on our site.
Just click on the camera icon located above the main photo of the box.
Do not hesitate to contact our Customer Service for any additional information.
See you soon!
Thank you for taking the time to respond to our survey.
We are delighted that you like our products!
For your information, you will find the assembly video for each of our boxes on their page on our site.
Just click on the camera icon located above the main photo of the box.
Do not hesitate to contact our Customer Service for any additional information.
See you soon!