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A
Rating: 4 out of 5
compliant and fast order
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Customer reviews of Selfpackaging
Trust Attestation
9,3
/10
Overall rating: 9,3 out of 10
Based on 2 704 published reviews
Summary of reviews
Selfpackaging consistently delivers on-time and fast service, with many customers noting quick shipping, clean packaging, and reliable delivery that meets expectations. The product quality and presentation stand out, with sturdy, well-made boxes, easy assembly, and careful attention to presentation of printed materials and extras that enhance the unboxing experience. Customer service is described as attentive and helpful, offering swift online and phone support and solutions that keep orders moving smoothly. Recurrent positives include good value and clear, practical design details, such as accurate product descriptions, thoughtful add-ons, and reliable repeat-order satisfaction.
Reviews 1 and 4 stars
Reset filtersA
Rating: 4 out of 5
Site offering nice products, diversified and of good quality for the one we received. Quick response to information requests by email.
We will not hesitate to renew our stock of packaging at Selfpackaging.
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We will not hesitate to renew our stock of packaging at Selfpackaging.
A
Rating: 4 out of 5
A wide choice of products and customization.
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A
Rating: 4 out of 5
product meets my expectations
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A
Rating: 4 out of 5
Fast-Some boxes offered in case of failure
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A
Rating: 4 out of 5
Clear and precise.
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A
Rating: 4 out of 5
Serious, professional
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A
Rating: 4 out of 5
Clear
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A
Rating: 4 out of 5
Good box but a bit expensive
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A
Rating: 4 out of 5
Speed of shipping. Package OK
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A
Rating: 4 out of 5
Clear
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A
Rating: 4 out of 5
Very good site and products. Fast delivery. Just a bit high shipping costs for France, too bad.
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A
Rating: 4 out of 5
An order arrived on time with little attentions, what could be better? It would just need a note with the links for assembly, even though I found it quickly.
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A
Rating: 4 out of 5
Difficulties in contacting customer service due to internal bugs but very good follow-up from Cécile Pouzet -> responsive / professional.
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A
Rating: 4 out of 5
Original products but high cost depending on quantities. No delivery tracking.
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A
Rating: 4 out of 5
Serious site, very good quality products, well packaged received, I will order without any problem! Only small issue: I was never informed that my package had arrived at my pickup point... I went there by chance when I saw it wasn't arriving, as it surprised me, and in fact, it had been there for several days!
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A
Rating: 4 out of 5
great
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A
Rating: 4 out of 5
Good products and good relationship.
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A
Rating: 4 out of 5
Very good
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A
Rating: 4 out of 5
Pleasant site
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A
Rating: 4 out of 5
The site is very beautiful and very easy to use.
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A
Rating: 4 out of 5
Efficient site, order processing and super fast shipping
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A
Rating: 4 out of 5
good
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A
Rating: 4 out of 5
pretty and practical site. I would change the logo of the videos, it took me several visits before associating the current image with a video link
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A
Rating: 4 out of 5
Fast delivery as requested. However, given the weight of the boxes, the cardboard packaging was not sufficient... difficult to transport when it is torn.
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A
Rating: 1 out of 5
2 weeks to receive the order is unacceptable knowing that delivery is paid!!!! Ordered boxes of very poor quality!
I do not recommend this site!!!
I found better elsewhere and even cheaper!
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I do not recommend this site!!!
I found better elsewhere and even cheaper!
Response from Selfpackaging
Hello Madam,
I understand your disappointment but unfortunately you were part of an isolated order that required a product that was temporarily out of stock due to the holidays.
As for the quality of the micro-corrugated cardboard, it is the best available on the market.
I remain at your disposal to discuss this and I offer you -10% on your next order if you contact me at [email protected]
Best regards,
Cécile
I understand your disappointment but unfortunately you were part of an isolated order that required a product that was temporarily out of stock due to the holidays.
As for the quality of the micro-corrugated cardboard, it is the best available on the market.
I remain at your disposal to discuss this and I offer you -10% on your next order if you contact me at [email protected]
Best regards,
Cécile
A
Rating: 4 out of 5
good
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A
Rating: 4 out of 5
Order received quickly and as expected
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A
Rating: 4 out of 5
Product as described
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A
Rating: 1 out of 5
Received the order on December 24th, a bit too late
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Response from Selfpackaging
Hello Sir,
Sorry that you had to deal with that cursed UPS point closed without us being notified!
I hope that the quality of my customer service and my business sense will motivate you to order from us again.
I will offer you a better price than what you can see on the website.
Best regards,
Cécile
Sorry that you had to deal with that cursed UPS point closed without us being notified!
I hope that the quality of my customer service and my business sense will motivate you to order from us again.
I will offer you a better price than what you can see on the website.
Best regards,
Cécile
A
Rating: 4 out of 5
Simple navigation and aesthetic site
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A
Rating: 4 out of 5
Very good
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A
Rating: 4 out of 5
Very easy to navigate
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A
Rating: 1 out of 5
This is not serious. I requested delivery to a relay point, but selfpackaging did not write my name on the package, so the relay store initially refused to give it to me. I only recovered it after a long dispute. Moreover, I never received any notification by email or phone to inform me that the package had arrived. If I hadn't checked the ups tracking myself, my order could have been sent back to the sender once the deadline had passed. It's very poorly organized.
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Response from Selfpackaging
Hello Madam,
As you can see on your customer file, you are called "Nombre Apellidos" or "First Name Last Name" in Spanish... You registered during a promotion that we had misconfigured. To make it up to you, you can contact me at [email protected] and I will send you a discount voucher for your next order... and I will update your name and first name.
Best regards,
Cécile
As you can see on your customer file, you are called "Nombre Apellidos" or "First Name Last Name" in Spanish... You registered during a promotion that we had misconfigured. To make it up to you, you can contact me at [email protected] and I will send you a discount voucher for your next order... and I will update your name and first name.
Best regards,
Cécile
A
Rating: 4 out of 5
Good customer service despite the difficulties encountered during the order.
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A
Rating: 4 out of 5
Good products
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A
Rating: 4 out of 5
Very fast and efficient service. The only thing I criticize is the quality of the labels which was average
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A
Rating: 4 out of 5
Some boxes were broken upon arrival.
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A
Rating: 4 out of 5
Good
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A
Rating: 4 out of 5
Very good idea to put in more so that we can have more in case we don't manage to fold them correctly from the start
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