Customer reviews of Selfpackaging

9,3 /10

Based on 2 704 published reviews

5 2 079 77% 4 399 15% 3 120 4% 2 51 2% 1 55 2%

Summary of reviews

Selfpackaging consistently delivers on-time and fast service, with many customers noting quick shipping, clean packaging, and reliable delivery that meets expectations. The product quality and presentation stand out, with sturdy, well-made boxes, easy assembly, and careful attention to presentation of printed materials and extras that enhance the unboxing experience. Customer service is described as attentive and helpful, offering swift online and phone support and solutions that keep orders moving smoothly. Recurrent positives include good value and clear, practical design details, such as accurate product descriptions, thoughtful add-ons, and reliable repeat-order satisfaction.

Reviews 1 and 5 stars

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Acheteur Vérifié

Published on 17/12/2020 à 21h28 following a purchase from 03/12/2020

Reliable and efficient, I am a fan

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Acheteur Vérifié

Published on 15/12/2020 à 20h57 following a purchase from 30/11/2020

All good

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Acheteur Vérifié

Published on 15/12/2020 à 17h17 following a purchase from 26/11/2020

Products compliant and of good quality

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Acheteur Vérifié

Published on 14/12/2020 à 10h55 following a purchase from 29/11/2020

Delivery time respected, after delivery in this period remains expensive

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Acheteur Vérifié

Published on 14/12/2020 à 09h11 following a purchase from 28/11/2020

Order not delivered

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Response from Selfpackaging Published on 14/12/2020

Hello Catherine,
The delivery person could not make the delivery because he showed up during your closing days (not having been informed beforehand).
As confirmed by email just now, I have just sent your opening days to UPS so that the carrier can make the corresponding delivery.
I have also specified this important information in your address so that the carrier can have the information for future orders.
Have a nice day.

Acheteur Vérifié

Published on 11/12/2020 à 18h41 following a purchase from 01/12/2020

Quick, efficient, top service! Thank you

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Acheteur Vérifié

Published on 10/12/2020 à 13h01 following a purchase from 27/11/2020

Clear and simple navigation, fast service.
The only downside is the shipping costs being higher than the purchased product.

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Acheteur Vérifié

Published on 10/12/2020 à 10h49 following a purchase from 27/11/2020

super service, impeccable quality.

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Acheteur Vérifié

Published on 09/12/2020 à 19h56 following a purchase from 28/11/2020

Products conform to the descriptions. Everything meets my expectations, I am fully satisfied. Delivery time respected and correct packaging. I will order again without worry. And thank you for the candies

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Acheteur Vérifié

Published on 09/12/2020 à 19h08 following a purchase from 23/11/2020

I did not receive an email stating that the ordered product was no longer available. I had called customer service to be sure of receiving it on time, the operator had confirmed everything to me. I had to contact the company myself to ask why I had not heard about my order more than a week after placing it, and there I was told that the item was no longer available. Since this was a professional use order, I was very disappointed. Moreover, the order arrived in two completely shredded boxes with the product in contact with external shocks.

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Response from Selfpackaging Published on 10/12/2020

Hello Caroline,
We sincerely apologize for the inconvenience caused regarding your order.
Indeed, we have received far more orders in recent weeks than in the entire history of Selfpackaging and have suffered a stock shortage on the Christmas printed boxes much earlier than expected.
During these end-of-year periods, it is important to take into account that we do our utmost to satisfy the large volume of orders and try not to have delays in production.
However, this is unfortunately not the case for some orders.
That is why we sent you boxes with printed stickers as an alternative.
Regarding the condition in which you received the boxes, please send me photos and the quantity of boxes affected by the shocks by email at [email protected] so that I can forward them to our carrier and send you compensation.
Thank you in advance. Best regards. Christelle.

Acheteur Vérifié

Published on 09/12/2020 à 19h03 following a purchase from 28/11/2020

Good value for money. Fast and serious shipping.

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Acheteur Vérifié

Published on 08/12/2020 à 16h42 following a purchase from 26/11/2020

Thank you for the sugus and the attention to add extra boxes.

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Acheteur Vérifié

Published on 08/12/2020 à 09h04 following a purchase from 26/11/2020

The website is very well done, especially the product customization program. I have visited several sites and SELFPACKAGING was the most convincing. Moreover, the prices are reasonable.

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Acheteur Vérifié

Published on 07/12/2020 à 21h10 following a purchase from 24/11/2020

Product conforming
Deadline respected
Protective packaging

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Acheteur Vérifié

Published on 06/12/2020 à 21h41 following a purchase from 18/11/2020

Very well-stocked site, very nice and practical. I received my order on time, and I am very satisfied, everything is as expected. I recommend!

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Acheteur Vérifié

Published on 03/12/2020 à 18h56 following a purchase from 23/11/2020

Very intuitive and easy-to-use site. Kudos for the 3D part that allows you to visualize the products before purchase!

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Acheteur Vérifié

Published on 02/12/2020 à 15h22 following a purchase from 19/11/2020

Everything was as expected. Quick receipt of the order

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Acheteur Vérifié

Published on 01/12/2020 à 14h57 following a purchase from 20/11/2020

Fast, efficient, and a little surprise attention, top!

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Acheteur Vérifié

Published on 30/11/2020 à 16h15 following a purchase from 18/11/2020

Very good

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Acheteur Vérifié

Published on 28/11/2020 à 12h05 following a purchase from 03/11/2020

Super good

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Acheteur Vérifié

Published on 26/11/2020 à 16h44 following a purchase from 20/10/2020

Fast and quality

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Acheteur Vérifié

Published on 26/11/2020 à 09h16 following a purchase from 12/11/2020

Great product, I recommend

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Acheteur Vérifié

Published on 24/11/2020 à 09h31 following a purchase from 12/11/2020

Very good, received on time in good condition.

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Acheteur Vérifié

Published on 23/11/2020 à 21h53 following a purchase from 12/11/2020

No problem, the only small setback (my customization file was too large) was quickly resolved by the impeccable customer service.

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Acheteur Vérifié

Published on 23/11/2020 à 16h13 following a purchase from 11/11/2020

PERFECT

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Acheteur Vérifié

Published on 21/11/2020 à 16h37 following a purchase from 10/11/2020

Very well made site and fast delivery, I am very satisfied

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Acheteur Vérifié

Published on 20/11/2020 à 16h32 following a purchase from 26/10/2020

Very satisfied. I would recommend with my eyes closed

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Acheteur Vérifié

Published on 20/11/2020 à 15h06 following a purchase from 04/11/2020

The models are customizable online which allows for a visual. Easy to use. Good communication and fast service. Order arrived 3 days before the date

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Acheteur Vérifié

Published on 19/11/2020 à 17h47 following a purchase from 10/11/2020

Order received quickly, pleasant user interface but not everything is fully translated into French yet.

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Acheteur Vérifié

Published on 18/11/2020 à 21h31 following a purchase from 07/11/2020

I am very happy, the reception was quite fast, and moreover, given the circumstances of rapid production, they offered me a supplement on my order.

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Acheteur Vérifié

Published on 18/11/2020 à 17h37 following a purchase from 09/11/2020

fast/effective and very professional

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Acheteur Vérifié

Published on 17/11/2020 à 17h59 following a purchase from 08/11/2020

Very fast delivery! And a little attention inside the package! I highly recommend

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Acheteur Vérifié

Published on 17/11/2020 à 11h33 following a purchase from 30/10/2020

Perfect fast delivery ;-)

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Acheteur Vérifié

Published on 16/11/2020 à 18h08 following a purchase from 08/11/2020

Superb and fast! Magnificent shipping box.

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Acheteur Vérifié

Published on 14/11/2020 à 13h26 following a purchase from 03/11/2020

Very professional. Delivery on time.

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Acheteur Vérifié

Published on 14/11/2020 à 00h22 following a purchase from 08/10/2020

Superb boxes easy to assemble!

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Acheteur Vérifié

Published on 12/11/2020 à 14h49 following a purchase from 04/11/2020

Super

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Acheteur Vérifié

Published on 12/11/2020 à 13h28 following a purchase from 02/11/2020

Very fast delivery

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Acheteur Vérifié

Published on 11/11/2020 à 19h03 following a purchase from 29/10/2020

The products are very good and the customer service is perfect

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Acheteur Vérifié

Published on 11/11/2020 à 18h53 following a purchase from 03/11/2020

Great I am more than satisfied with the quality

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