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A
Rating: 5 out of 5
Products meet our expectations
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Customer reviews of Selfpackaging
Trust Attestation
9,3
/10
Overall rating: 9,3 out of 10
Based on 2 704 published reviews
Summary of reviews
Selfpackaging consistently delivers on-time and fast service, with many customers noting quick shipping, clean packaging, and reliable delivery that meets expectations. The product quality and presentation stand out, with sturdy, well-made boxes, easy assembly, and careful attention to presentation of printed materials and extras that enhance the unboxing experience. Customer service is described as attentive and helpful, offering swift online and phone support and solutions that keep orders moving smoothly. Recurrent positives include good value and clear, practical design details, such as accurate product descriptions, thoughtful add-ons, and reliable repeat-order satisfaction.
Reviews 1 and 5 stars
Reset filtersA
Rating: 5 out of 5
Top notch!
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A
Rating: 5 out of 5
I recommend, perfect site! Order received on time.
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A
Rating: 1 out of 5
A disaster!
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Response from Selfpackaging
Hello Myriam,
We are all surprised to read your comment knowing that we are currently in the first phase of creating your mockup and that this is not the final order.
We have tried to meet the many criteria requested for your mockup as much as possible with the resources available in our offices. Our designer spent an entire day creating your mockup trying a multitude of options.
As indicated in my email following the sending of the mockup, I detailed the modifications made due to technical restrictions.
I will get back to you in the afternoon so that we can continue working on this project and find the most suitable solutions.
Best regards,
Christelle
We are all surprised to read your comment knowing that we are currently in the first phase of creating your mockup and that this is not the final order.
We have tried to meet the many criteria requested for your mockup as much as possible with the resources available in our offices. Our designer spent an entire day creating your mockup trying a multitude of options.
As indicated in my email following the sending of the mockup, I detailed the modifications made due to technical restrictions.
I will get back to you in the afternoon so that we can continue working on this project and find the most suitable solutions.
Best regards,
Christelle
A
Rating: 5 out of 5
Great customer service, and processing speed, nothing to complain about!
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A
Rating: 5 out of 5
Satisfied with my order
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A
Rating: 5 out of 5
Perfect!
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A
Rating: 5 out of 5
Relevant, efficient and responsive
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A
Rating: 5 out of 5
Very good
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A
Rating: 5 out of 5
Very nice quality packaging, careful and fast shipping
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A
Rating: 5 out of 5
Efficiency, speed.
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A
Rating: 5 out of 5
Excellent work... I ordered about 30 packages for my e-commerce where I was able to place my own logo prominently and everything arrived in 1 week and perfectly done... I highly recommend this company!
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A
Rating: 5 out of 5
I recommend, varied choice and fast delivery.
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A
Rating: 5 out of 5
Responsiveness and ease in finding a solution.
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A
Rating: 5 out of 5
Serious site, impeccable service, fast delivery.
I highly recommend
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I highly recommend
A
Rating: 5 out of 5
Fast shipping, order as expected. Nothing to complain about.
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A
Rating: 1 out of 5
Very disappointed!
Poor print quality.
To throw away!
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Poor print quality.
To throw away!
Response from Selfpackaging
Hello Sofia,
I just sent you an email to ask you to send us photos of the received boxes so we can check the print quality.
Thank you in advance.
I just sent you an email to ask you to send us photos of the received boxes so we can check the print quality.
Thank you in advance.
A
Rating: 5 out of 5
Delighted with my order. Very good contact with customer service. I received the samples very quickly. Good product quality and ease of assembly. Now just need to choose the model!
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A
Rating: 1 out of 5
still no news about my order....
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Response from Selfpackaging
Hello Magali,
Your order was shipped on the same day it was received in our workshop. Then, the tracking of your packages was communicated to you via a notification from UPS.
I see that the carrier had difficulty completing the delivery, which was ultimately made on June 6, as the address provided was reportedly changed afterwards (moving).
I hope you are satisfied with your order and remain at your disposal if needed.
Have a great day.
Your order was shipped on the same day it was received in our workshop. Then, the tracking of your packages was communicated to you via a notification from UPS.
I see that the carrier had difficulty completing the delivery, which was ultimately made on June 6, as the address provided was reportedly changed afterwards (moving).
I hope you are satisfied with your order and remain at your disposal if needed.
Have a great day.
A
Rating: 1 out of 5
4 characters
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Response from Selfpackaging
Hello Nicolas,
As indicated by phone just now, regarding a custom model order that is at the first testing stage, it is preferable to communicate directly by email or phone.
Indeed, the first custom models are rarely the final boxes and often require several adjustments or modifications.
While waiting for your feedback on the modifications to be made, I wish you a good end of the day.
As indicated by phone just now, regarding a custom model order that is at the first testing stage, it is preferable to communicate directly by email or phone.
Indeed, the first custom models are rarely the final boxes and often require several adjustments or modifications.
While waiting for your feedback on the modifications to be made, I wish you a good end of the day.
A
Rating: 5 out of 5
very fast sample shipment
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A
Rating: 5 out of 5
Nothing to say
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A
Rating: 5 out of 5
Easy, within reach of both professionals and individuals
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A
Rating: 5 out of 5
The product I ordered is great. A medium-sized shipping box with its printed band. Easy to assemble, I didn't take two minutes to make it. And now that I have watched the assembly explanation video of this box present on the site, I won't even take a minute to make it. Quality printing. The shipping box is sturdy and of good quality too. I was surprised. Plus, your package comes with a little attention. I recommend.
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A
Rating: 5 out of 5
Perfect! Efficient!
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A
Rating: 5 out of 5
Very good quality of the boxes and the printing. They even offered double boxes for my first order! I recommend
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A
Rating: 5 out of 5
Very good, nothing to add
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A
Rating: 5 out of 5
Easy to place an order, user-friendly site.
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A
Rating: 5 out of 5
Nothing to report, well-designed site, efficient search, description ok
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A
Rating: 5 out of 5
A very nice sales service, attentive, timely delivery, and great products! Thank you :)
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A
Rating: 5 out of 5
Beautiful products!
Quality service!
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Quality service!
A
Rating: 5 out of 5
Thank you very much to Christelle for her friendliness and responsiveness
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Response from Selfpackaging
Hello Mathilde,
A big thank you for your message. Looking forward to seeing you for future orders!
Have a great day.
A big thank you for your message. Looking forward to seeing you for future orders!
Have a great day.
A
Rating: 5 out of 5
Very good
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A
Rating: 5 out of 5
Fast and in accordance with the order! It might be nice to offer a pre-assembled box service even if the price would consequently be higher but appreciated ;-)
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Response from Selfpackaging
Hello, A big thank you for your comment. We can indeed carry out the total assembly of our boxes for minimum orders of 300 units. For this, it is necessary to contact our internal sales service. It seems to me that you were already in contact with my colleague Daniela. Do not hesitate to ask her for the cost of this service for future orders. See you soon!
A
Rating: 5 out of 5
Very well designed site and interesting products.
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A
Rating: 1 out of 5
The print quality is horrible, my visual is barely visible while on the site during creation everything was clear..
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Response from Selfpackaging
Hello Lucie,
Our Customer Service is available from Monday to Friday by email and by phone to answer all your questions or doubts regarding our products and orders made.
We have not received any email or photos of the boxes received from you on this subject. I am sending you an email to send us the necessary elements for verifying the printing done on your boxes.
Best regards,
Our Customer Service is available from Monday to Friday by email and by phone to answer all your questions or doubts regarding our products and orders made.
We have not received any email or photos of the boxes received from you on this subject. I am sending you an email to send us the necessary elements for verifying the printing done on your boxes.
Best regards,
A
Rating: 5 out of 5
Clear site and modern, good quality products.
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A
Rating: 5 out of 5
Very good products and customer service
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A
Rating: 5 out of 5
Very easy to use site and especially the videos to show how to do them. The only downside is the lack of certain information.
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