Selfpackaging consistently delivers on-time and fast service, with many customers noting quick shipping, clean packaging, and reliable delivery that meets expectations. The product quality and presentation stand out, with sturdy, well-made boxes, easy assembly, and careful attention to presentation of printed materials and extras that enhance the unboxing experience. Customer service is described as attentive and helpful, offering swift online and phone support and solutions that keep orders moving smoothly. Recurrent positives include good value and clear, practical design details, such as accurate product descriptions, thoughtful add-ons, and reliable repeat-order satisfaction.
The boxes are okay, but the packaging is terrible, the boxes were all open, damaged... I was about to refuse the delivery...
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Response from Selfpackaging
Dear Stefania,
Thank you for sharing your experience. We are sorry to hear that the packaging did not meet your expectations and that the boxes arrived in less than optimal condition.
If you prefer, we can talk and find a solution together! Please call customer service and we will be at your disposal.
Best regards,
The Selfpackaging team
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Paula G.
Rating: 2 out of 5
following a purchase from 14/06/2026
The white tissue paper looks gray
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Response from Selfpackaging
Hello Paula,
We sincerely appreciate your comment and regret that the tissue paper did not meet your expectations. Likewise, I don't think there is whiter tissue paper.
https://selfpackaging.es/content/37-condiciones-de-devolucion This is the link to start the return process if you want to request a refund.
Sincerely,
The Selfpackaging team.
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Alejandra D.
Rating: 2 out of 5
following a purchase from 19/05/2026
I ordered 2 sample boxes, I paid for both as I wanted to see how they looked in both colors. I received 2 black boxes (I ordered 1 white and one beige) and 2 separate color samples. If I had known that the samples were like this and not the box in the colors I wanted, I would have ordered only 1 sample box. In the end, I wanted to decide on one of the colors and seeing them in black does not allow me to decide on any. The boxes are very nice but my experience regarding the samples is not satisfactory.
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Response from Selfpackaging
Hello Alejandra,
We sincerely appreciate your feedback and regret that your experience was not as expected.
In the window that appears when you request samples, there is a notice that samples are always sent in random colors and we send the pieces of chosen colors when we do not have the boxes directly. We cannot produce just one box.
We will also use your opinion to improve our sample shipping process. Please do not hesitate to contact us if you want more information or assistance.
Thank you very much,
The Selfpackaging team
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Nathalie B.
Rating: 2 out of 5
following a purchase from 17/01/2025
Very good products, but be careful with the packaging! This is not the first time that the boxes are poorly secured in the shipping carton, resulting in torn, folded boxes... a small number certainly on the quantity, but unusable, so to be thrown away. Too bad because it still represents a cost!!
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Alexandre M.
Rating: 2 out of 5
following a purchase from 01/12/2024
I expected much better. Very disappointed. Low quality products. The stickers are very poorly cut, they are almost impossible to remove!
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Response from Selfpackaging
Hello Alexandre, I will send you a private message so you can send me photos of the stickers to understand the issue. As for the boxes, they are made of a 300g cardboard base and a PET plastic lid. We provide you with videos of the box assembly (camera icon above the main photo) so you can see the materials once handled. It is also possible to order a sample beforehand before placing a larger order. Best regards, Christelle
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Claire C.
Rating: 2 out of 5
following a purchase from 21/09/2024
I hadn't ordered for a while and unfortunately the customer service is no longer the same. Very disappointed, both in terms of product quality and after-sales service.
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Response from Selfpackaging
Thank you Claire for your comment. As indicated during our email exchanges, when your order includes a print, it is important to check the file submitted with your order to ensure it meets your expectations. Unfortunately, this was not the case with your last order as an element of your design was missing. We could have avoided this situation if you had contacted us after checking your file to send a new one to our workshop. Although our workshop made no mistake and printed the file received in your order correctly, I offered you a commercial gesture but received no response from you. Please feel free to reach out to me by email to apply this gesture. Best regards, Christelle.
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 06/11/2023
Very fast delivery, well packaged.
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Acheteur Vérifié
Rating: 2 out of 5
following a purchase from 28/10/2023
Company not reachable directly for customer service, I sent a message on the contact messaging and still no response.
A phone number would be simpler.
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Response from Selfpackaging
Hello Valérie, I confirm that I replied to your email the same day, on November 3 at 11:05 AM (please check your spam) and also, our contact phone number is indeed present on the site: 01 86 65 07 34. We are reachable from Monday to Thursday from 8:30 AM to 5:30 PM and on Friday from 8:30 AM to 2:30 PM. Do not hesitate to contact us again if needed. Best regards. Christelle.
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 24/10/2023
The packaging for sending the product is too large and no protection to secure the product: some lids end up with a corner dented or crumpled because the different elements move in the shipping box.
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 17/09/2023
I received my order quickly. However, the delivery person did not drop it off at my home but at a pickup point even though I paid for home delivery. There are no assembly instructions in the package, nor a link to a tutorial. The box received is not really identical to the photo, it seems like a part is missing inside, there are no notches to secure the card. I am disappointed.
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Response from Selfpackaging
Hello Françoise, thank you for taking the time to share this information with us. Regarding the delivery, indeed, when the delivery person is unable to complete the delivery on the first attempt, they leave the packages at the nearest pickup point. Regarding the box received, you are right, the link to the assembly video is missing on the site. I have just requested its addition to the concerned person and in the meantime, I will send you the link by email. I need you to confirm if the internal support for the card is indeed missing so I can send it to you. I apologize for these inconveniences. Christelle.
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 25/08/2023
The site is very good, fast delivery. However, there is a defect on all the boxes ordered, a gap of 58mm instead of the 60 displayed on the site which means that no vial fits properly.
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 17/07/2023
The box was too big and too soft. Moreover, there was no padding inside. The boxes moved a lot and some were creased. It's a shame that the packaging is not better planned because the boxes ordered suit me perfectly.
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Response from Selfpackaging
Hello Caroline, Thank you for your clarifications. I just sent you an email to ask for photos and to indicate the quantity of boxes affected so that I can send you boxes back and specify to our staff to pack them well in the parcels to avoid this inconvenience. I apologize for the inconvenience caused. Best regards, Christelle.
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 30/06/2023
When ordering a sample, the boxes had an adhesive strip for gluing and during my next order, this was not the case: no adhesive strip provided. I had to use glue. (refs 2520 S / 2520 M). Can you please indicate why? Thank you in advance.
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Response from Selfpackaging
Hello Edwigde, Indeed for ref. 2520 (S and M), it is clearly indicated on the product sheet (description) that you need to have a glue gun to assemble this box. That is why you received glue sticks in your order. For the sample, we glue it with an adhesive strip so that you can see the assembled box and check that the internal dimensions suit you. However, as you may have noticed, the adhesive strip does not stick well enough on this type of micro-corrugated cardboard. Please feel free to get back to us if you have any other questions. Best regards, Christelle.
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 15/02/2023
Correct site ergonomics but mediocre products
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Response from Selfpackaging
Thank you for your feedback. I am sorry that the received boxes do not meet your satisfaction. We provide samples of our boxes on our website so that you can check that they suit you before placing a final order. If the boxes have a defect, please send us photos to the address: [email protected] so that we can find the appropriate solution. Thank you in advance. Best regards. Christelle.
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Acheteur Vérifié
Rating: 2 out of 5
following a purchase from 02/01/2023
I requested home delivery with the UPS carrier.
I stayed home all day waiting for my package which was finally delivered to a parcel relay in the neighboring village.
UPS no longer makes house calls, it's easier to drop everything in the same place.
A disappointing service but the ordered item is of good quality I am satisfied
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Response from Selfpackaging
Hello Léa, thank you for your feedback. I am glad that the item suits you. Regarding the delivery, I see that in your order, only your street was provided without any number. When information is missing in the address, carriers have 2 options: return the package to the sender or drop it off at a relay point close to the desired address. If you have specific information to provide to the carrier to ensure delivery, please feel free to include it in your order or otherwise communicate it to us by email at [email protected] so we can pass it on directly. Thank you in advance. Best regards, Christelle.
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 07/11/2022
The boxes are good, but the site is misleading; on the page of the boxes I buy, it is stated that delivery is free from €95... But no, that does not apply to these boxes.
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 22/10/2022
The description of items needs to be improved to avoid disappointment when receiving the item.
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 30/08/2022
Satisfactory quality of the box but size error during shipping. Size XL sent instead of L.
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 10/06/2022
Nice products, beautiful presentation but too bad the samples are limited.
And also too bad they arrived in bad condition, all dented :(
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Acheteur Vérifié
Rating: 2 out of 5
following a purchase from 06/03/2022
It is true that I ordered few boxes (5), but they arrived with deformations (folds) on the packaging which caused folds on the sides of the boxes.
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Response from Selfpackaging
Hello Mr. Vigne, We have already exchanged emails together to provide a solution to the problem. The entire Selfpackaging team hopes to have satisfied you by providing a solution quickly. I wish you a nice day and see you very soon at Selfpackaging Ludivine JEANNIN Customer service Department
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 10/02/2022
Average, a correct experience but some services need improvement. In particular, the navigation on the site is not intuitive and the delivery via UPS was a real disaster!!!! 3 days late. I had to go myself to pick up my parcel at a UPS warehouse because the delivery people were not able to deliver to me. I received absence messages while I was home all day! It's a shame!
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Acheteur Vérifié
Rating: 2 out of 5
following a purchase from 13/11/2021
My order was forgotten I had to chase them. The result is below my expectations compared to the price of the product. Long delivery time
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Response from Selfpackaging
Hello Aurélie, Your order underwent long printing tests because your original file had defects. We attach great importance to prints and our workshop always makes sure to check files before printing them. Consequently, our graphic designer and our workshop had to make several modifications. This is why your order was delayed in delivery. Unfortunately, the workshop did not inform us of this internal processing and we could not pass this information on to you in due time from customer service. We sincerely apologize for this exceptional error. We usually inform customers as soon as possible when their files have defects. Regarding the result, please send us photos of the boxes received by email at [email protected] to verify the print quality. Best regards. Selfpackaging.
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Acheteur Vérifié
Rating: 2 out of 5
following a purchase from 09/11/2021
Bad communication, not delivered at all on time.(still waiting for the package so not sure what quality is like)
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Response from Selfpackaging
Hello Jami, We are sincerely sorry for the customer attention received on your order. Indeed, we had to reinforce our customer service team during this period with a high volume of orders and it turns out that the service was not up to our requirements. We suffered from a lack of materials on your order which resulted in a delay in shipping. Then the selected relay point being closed could not receive your package. This one was finally delivered yesterday, December 1st in another relay point. I send you the address by email in parallel and reiterate our apologies for this succession of inconveniences. Sincerely yours. Selfpackaging.
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 21/10/2021
Damaged carton and unusable products sample product too expensive
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Response from Selfpackaging
Hello Elise, Thank you for your feedback. In case of deterioration of the packaging during transport, please send us an email informing us with the corresponding photos so that we can send you new ones. Furthermore, the price of the samples will then be refunded to you in the form of a discount voucher valid for 1 year on our site. I will contact you in parallel to send me photos of the received samples. Best regards. Christelle.
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 01/10/2021
Not very ergonomic for creating the visual with printing. System not yet perfected and imprecise
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 03/08/2021
Very good product, very clean marking but the delivery times were not respected.
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 21/06/2021
The address on the label was incomplete and the UPS driver not being very bright, I had to call the local UPS office to be delivered at home ...
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 19/05/2021
My package arrived open, the contents exposed to the open air and the weather. Luckily, nothing was stolen or damaged.
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Acheteur Vérifié
Rating: 2 out of 5
following a purchase from 25/04/2021
You cannot order more than 100 large boxes (depending on the models). I pay high shipping costs while my orders are eligible for free shipping.
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Response from Selfpackaging
Hello Jennifer, Indeed, all boxes made of micro-fluted cardboard have a maximum order volume on the site depending on their sizes. This mainly concerns transport costs. This type of cardboard is expensive to ship and from a certain quantity, shipments must be made by pallet (and not by parcel). To order more units, it is advisable to make several orders or to contact us by email at [email protected] to establish a quote for you. As indicated in the delivery conditions, free shipping does not apply to micro-fluted cardboard boxes (like the tray you ordered). Don't hesitate to get back to us for more information. Best regards,
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 13/04/2021
correct site and good product
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Acheteur Vérifié
Rating: 2 out of 5
following a purchase from 10/03/2021
Product not very compliant, no assembly instructions, no consistency in finishing
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Response from Selfpackaging
Hello Antoine,
On the site, the assembly instructions are available in video form (camera icon above the box photo).
The base is made of sturdy micro-corrugated cardboard and the lid is made of bristol paper (as indicated in its description).
Before placing a final order, when you are not familiar with the box, it is preferable to order a sample beforehand.
Please note that you have a period of 14 working days from the receipt of your order to return it for a refund (excluding shipping costs).
Do not hesitate to contact us at the email: [email protected] if needed.
Best regards. Christelle.
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Acheteur Vérifié
Rating: 2 out of 5
following a purchase from 13/03/2021
I thought I was buying a cardboard box to transport a large cake.
The paper body is way too fragile. Disappointed
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Response from Selfpackaging
Hello Nathalie,
Indeed, this box ref 3300 is perfect for bakeries and confectioneries as indicated in its description. I have just updated the description to clearly indicate that it is not suitable for shipping since the middle part is made of 300g bristol paper (unlike the base and lid made of sturdy micro-corrugated cardboard).
Before placing a final order, when you are not familiar with the box, it is preferable to order a sample beforehand.
Please note that you have a period of 14 working days from the receipt of your order to return it for a refund (excluding shipping costs).
Do not hesitate to contact us at the email: [email protected] if needed.
Best regards. Christelle.
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 14/01/2021
A bit disappointed with the customer service with whom it is difficult to carry out long-term commercial actions.
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Acheteur Vérifié
Rating: 2 out of 5
following a purchase from 14/01/2021
Too bad you didn't include a sample that I requested.
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Response from Selfpackaging
Hello Gohsran, your order included only 200 boxes and no samples. To order a sample, you need to select the size and color of the desired box and then click on 'I want samples' (above the photo of the box). I see that you had indicated comments in your order, but unfortunately, the people in the workshop only speak Spanish. It is preferable to contact our French customer service if you have questions to assist you in a timely manner. Thank you and have a nice day. Best regards.
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Acheteur Vérifié
Rating: 2 out of 5
following a purchase from 29/12/2020
The site is good, but it wasn't working when validating the order, I had to manage the order by email.
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Response from Selfpackaging
Hello Jérôme, indeed, depending on the browser you use to place your order on our site, it may record 'bugs' and be capricious when confirming the order. It involves deleting the cached files and cookies from your browser or simply changing browsers if it happens again. In any case, you did well to contact our customer service to help you with this process to successfully finalize the order. Thank you and see you soon.
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 26/12/2020
The site is not bad and the products are of good quality but there was a color mistake in my order.
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 26/11/2020
average
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 22/11/2020
A bit unfortunate that shipping costs are not free for the ordered amount
Also unfortunate that return costs are also at our expense. The order therefore costs us dearly for what we receive
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 16/11/2020
Complicated order: for each item added to the cart, the quantities are twice as high.. Be sure to check so as not to order and pay more than expected. Choosing the UPS pickup point is impossible via Safari and not available during confinement..
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 16/11/2020
site to improve
for example when searching 2210M, no response.
the site cannot send to 2210, M being an option
the price is also difficult to interpret, excluding tax, including tax?
price changing from one order to another
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