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A
Rating: 3 out of 5
The site is not badly done but the product is disappointing
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Customer reviews of Selfpackaging
Trust Attestation
9,3
/10
Overall rating: 9,3 out of 10
Based on 2 704 published reviews
Summary of reviews
Selfpackaging consistently delivers on-time and fast service, with many customers noting quick shipping, clean packaging, and reliable delivery that meets expectations. The product quality and presentation stand out, with sturdy, well-made boxes, easy assembly, and careful attention to presentation of printed materials and extras that enhance the unboxing experience. Customer service is described as attentive and helpful, offering swift online and phone support and solutions that keep orders moving smoothly. Recurrent positives include good value and clear, practical design details, such as accurate product descriptions, thoughtful add-ons, and reliable repeat-order satisfaction.
Reviews 2 and 3 stars
Reset filtersA
Rating: 3 out of 5
Difficulty with payment by credit card
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A
Rating: 3 out of 5
I do not understand why my order arrived in 3 parts. It's a waste of time for the customer and a much higher carbon footprint!
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Response from Selfpackaging
Hello Laurence, in recent months, given the current context, carriers have been overwhelmed by the large volume of deliveries to be made and instead of delivering your 5 packages at once, the delivery person delivered them to you in 3 parts. This is an exceptional situation and we apologize for the inconvenience caused.
A
Rating: 3 out of 5
Long and mediocre delivery. The delivery person leaves the package at a pickup point even though I chose home delivery.
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A
Rating: 3 out of 5
The boxes arrived loose in the oversized carton. The ties holding the boxes gave way. Some boxes were dented..!
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A
Rating: 3 out of 5
The boxes arrived loose in the oversized carton. The ties holding the boxes gave way. Fortunately, no box was dented.
No express delivery option, by carrier (UPS, Chronospost 24h, etc...), even with a surcharge.
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No express delivery option, by carrier (UPS, Chronospost 24h, etc...), even with a surcharge.
A
Rating: 3 out of 5
fast delivery, the quality of the cardboard boxes is not great
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A
Rating: 2 out of 5
Site and delivery by UPS are acceptable, but I am not satisfied with the content. I had ordered 5 boxes with burgundy lids. In fact, I received 6 boxes, 5 with brown lids and only one with a burgundy lid.
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Response from Selfpackaging
Hello Claire, Following your message, I have just requested our workshop to resend you the 5 lids in burgundy color, you should receive them by the end of the week. Indeed, in case of error, you should contact us by phone or email so that we can resolve the situation as quickly as possible. Thank you for your understanding.
A
Rating: 3 out of 5
UPS pickup point far from my home. Moreover, it was 30 minutes late on its opening time. 30 minutes where I had to wait without being able to contact them. The package was well damaged. I would like to have the option to choose another pickup point, which is not the case on your site.
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A
Rating: 3 out of 5
I had to call customer service for the timely shipment of the order. Otherwise, the extra charge to speed up delivery would have been useless. Average. However, the after-sales service is very nice.
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A
Rating: 3 out of 5
Good products but the packaging needs to be reviewed, the products were not protected in the packaging box, which itself was damaged (torn in several places). Some products therefore arrived damaged.
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A
Rating: 3 out of 5
Navigation on the site is good but shipping is very expensive for a rather mediocre service. Relay points are rare and far away. Items very poorly protected in the package, as a result, many items are very damaged. I was able to benefit from a package return to my home thanks to a very nice after-sales service lady. But despite my feedback regarding the protection of items in the package, the second package arrived protected in the same way, so some items are damaged too! But there I was not offered anything to compensate me...
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A
Rating: 2 out of 5
The delivery is not compliant, we received a printed ribbon while we wanted a plain ribbon! They say free shipping from 95 euros, and they charge you 20 euros for shipping! No, this is not perfect
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Response from Selfpackaging
Hello Tony, The ribbon corresponds well to the one you ordered, but there was a bug on the site not displaying previews of all the ribbons. I confirm that we have just fixed this bug and that the ribbons appear correctly now. I will get back to you privately for the sending of a new ribbon. Regarding shipping costs, free shipping applies under certain conditions, notably the choice of a relay point as the recipient. Since you requested direct delivery to your address, free shipping did not apply to your order. You can read the conditions through this link: https://selfpackaging.fr/content/10-envoi-de-commandes. Best regards,
A
Rating: 3 out of 5
inconsistencies in the pricing module that can be misleading
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A
Rating: 2 out of 5
Order received in mediocre condition, email sent to customer service with photos
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Response from Selfpackaging
Hello Eva,
Indeed, thank you for sending us the photos of your package. Fortunately, the boxes inside were not damaged by the carrier's lack of care!
I have forwarded your photos to them to request more attention in the shipping of our packages.
Have a nice day.
Christelle
Indeed, thank you for sending us the photos of your package. Fortunately, the boxes inside were not damaged by the carrier's lack of care!
I have forwarded your photos to them to request more attention in the shipping of our packages.
Have a nice day.
Christelle
A
Rating: 2 out of 5
the self-adhesive labels that we stick on the box look really horrible and unprofessional, we have to fold the boxes ourselves... anyway, not professional at all
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Response from Selfpackaging
Hello Cyril, as you can see on all the sheets of our boxes, we indicate whether they are easy or not to assemble yourself. As our brand indicates 'Selfpackaging', all our references are to be assembled by you.
Regarding the stickers, this is the most economical customization option. Please note that we can also print directly on the box from 300 units. For this, you should contact our sales department through the following email: [email protected]
Do not hesitate to get back to us if needed. Best regards,
Regarding the stickers, this is the most economical customization option. Please note that we can also print directly on the box from 300 units. For this, you should contact our sales department through the following email: [email protected]
Do not hesitate to get back to us if needed. Best regards,
A
Rating: 3 out of 5
Good product! But not delivered to the given address while I was present! Had to go to a warehouse 4km away to pick up my package!
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A
Rating: 3 out of 5
Samples received are compliant except for the clarity of the digital printing which could be improved.
My disappointment: no preferential rates for professionals!
Customer service is attentive but did not find a solution to this request.....
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My disappointment: no preferential rates for professionals!
Customer service is attentive but did not find a solution to this request.....
A
Rating: 3 out of 5
satisfied, except for the printing of the logo on the box.
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A
Rating: 2 out of 5
Too little general information
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Response from Selfpackaging
Hello Valérie, we apologize for the delay in responding to your emails, we are in a period of high order volume, affecting the response times of our customer service. We were finally able to answer your questions by phone this morning and are delighted. Have a great day and see you soon!
A
Rating: 3 out of 5
The print quality is relatively average as well as the cutting quality but the order was delivered on time and the after-sales service is very attentive.
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A
Rating: 2 out of 5
My order arrived incomplete. 3 boxes out of 7.
However, I commend the customer service that was able to respond quickly and provide me with a solution.
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However, I commend the customer service that was able to respond quickly and provide me with a solution.
Response from Selfpackaging
Thank you for your comment. We indeed attach as much importance to the quality of our products as to our service. We are delighted to have been able to satisfy you despite the error made. Have a very good day.
A
Rating: 3 out of 5
Shipping costs have become payable even with large quantities... and what costs!
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A
Rating: 3 out of 5
Good but I had requested a sample with printing and there was nothing on the box...
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A
Rating: 2 out of 5
To find a relay it always bugs
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Response from Selfpackaging
Hello,
Indeed, the site of our carrier where the search for relay points is carried out is regularly updated which alters its display.
Moreover, it is preferable to use a browser such as Chrome or Internet Explorer to access our site to ensure its fluidity. The Safari browser is not recommended.
Do not hesitate to contact us if needed during your next order.
Have a nice day.
Indeed, the site of our carrier where the search for relay points is carried out is regularly updated which alters its display.
Moreover, it is preferable to use a browser such as Chrome or Internet Explorer to access our site to ensure its fluidity. The Safari browser is not recommended.
Do not hesitate to contact us if needed during your next order.
Have a nice day.
A
Rating: 3 out of 5
I am satisfied with the product, that is to say the quality. However, I was surprised to see the window of the box open. To be able to store food or biscuits, it is impossible to put them directly in the box because they risk falling, so I had to buy additional bags to be able to store things inside, so disappointed on this point. What can we store in your opinion in an open bag without a plastic window???. And my biggest disappointment was with customs clearance because already the shipping costs are expensive, I was disappointed to have to add an additional amount.
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A
Rating: 3 out of 5
I am satisfied with the quality of the ordered products.
However, absolutely not satisfied with the packaging quality of my order: upon receipt, the box was completely torn, security tape was torn. So I received my order opened (e-commerce boxes), and my boxes were damaged! I cannot attach photos to my comment, but the corners are bent, even torn... I am disappointed to have to discard some of my boxes, especially since shipping costs are not free for this type of product... for €11.71 in shipping costs, I would have liked to receive my order intact.
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However, absolutely not satisfied with the packaging quality of my order: upon receipt, the box was completely torn, security tape was torn. So I received my order opened (e-commerce boxes), and my boxes were damaged! I cannot attach photos to my comment, but the corners are bent, even torn... I am disappointed to have to discard some of my boxes, especially since shipping costs are not free for this type of product... for €11.71 in shipping costs, I would have liked to receive my order intact.
A
Rating: 3 out of 5
very fast delivery
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A
Rating: 3 out of 5
a bit messy site
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A
Rating: 3 out of 5
Lack of clarity
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A
Rating: 3 out of 5
The site is well made, functional, but not very precise, it would be good to inform the customer about the quality and thickness of the materials used.
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A
Rating: 3 out of 5
Delivery costs too high. No free shipping for certain products.
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A
Rating: 3 out of 5
the product is very good but delivery by ups is deplorable
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A
Rating: 2 out of 5
Very disappointed with my last order ("selfpackaging" written on the cardboard boxes while this is not the case in the product sheets), and even more disappointed with the after-sales service.
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Response from Selfpackaging
Hello,
We promote our brand to professionals and individuals, to obtain a personalized box without the mention "Selfpackaging" please contact us via the "I am a business" form
Best regards.
We promote our brand to professionals and individuals, to obtain a personalized box without the mention "Selfpackaging" please contact us via the "I am a business" form
Best regards.
A
Rating: 2 out of 5
Hello, Package in very bad condition a change of carrier would be useful
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Response from Selfpackaging
Hello,
We thank you for leaving a comment. We take all feedback into account to improve and offer you a better delivery service for your next orders.
Best regards.
We thank you for leaving a comment. We take all feedback into account to improve and offer you a better delivery service for your next orders.
Best regards.
A
Rating: 2 out of 5
For everything concerning boxes, no problem. However, for the printing of stickers, very very disappointed. The colors do not match even though the files were well provided in CMYK and I called to ensure the proper execution of these colors. Since it was part of a set with other goodies, the colorimetric discrepancy is significant. Unfortunately, it is impossible to redo the stickers as the deadline is too tight. Printing needs to be reviewed.
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Response from Selfpackaging
Hello Manon,
We will take your comment into account to improve our printing system in the future by offering you better print quality, in return I invite you to write to us at [email protected] to obtain a discount voucher for your next order.
Have a nice day
We will take your comment into account to improve our printing system in the future by offering you better print quality, in return I invite you to write to us at [email protected] to obtain a discount voucher for your next order.
Have a nice day
A
Rating: 2 out of 5
The boxes are not of good quality, I am disappointed.... the star punch performs poorly, it gets stuck and tears the support..
Article still of poor quality
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Article still of poor quality
Response from Selfpackaging
Hello Aurélie,
We are sorry that the products arrived in poor condition, I invite you to contact us at the email address: salut@selfpackaging to find a solution to this bad experience.
Best regards.
We are sorry that the products arrived in poor condition, I invite you to contact us at the email address: salut@selfpackaging to find a solution to this bad experience.
Best regards.
A
Rating: 3 out of 5
The orders are in accordance with my request but I did not receive the requested sample which was charged to me over 3€.
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A
Rating: 3 out of 5
The price is attractive but the shipping cost is simply exorbitant, for the price one could expect luxury packaging but far from it, just a simple cardboard box, no reinforcements, and nothing protects the order. My box arrived completely damaged, I was lucky that the merchandise was in good condition. So service needs to be reviewed or prices lowered!
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Response from Selfpackaging
Hello Rozenn,
Thank you for your feedback regarding our offer and delivery. We are trying to provide you with a delivery service (UPS) at the best price. Your comment will help us improve.
Best regards
Thank you for your feedback regarding our offer and delivery. We are trying to provide you with a delivery service (UPS) at the best price. Your comment will help us improve.
Best regards
A
Rating: 3 out of 5
Very serious
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