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A
Rating: 3 out of 5
Fast and compliant delivery, but I couldn't get a refund for one of my orders and some parts of the site and emails are not in my language.
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Customer reviews of Selfpackaging
Trust Attestation
9,3
/10
Overall rating: 9,3 out of 10
Based on 2 704 published reviews
Summary of reviews
Selfpackaging consistently delivers on-time and fast service, with many customers noting quick shipping, clean packaging, and reliable delivery that meets expectations. The product quality and presentation stand out, with sturdy, well-made boxes, easy assembly, and careful attention to presentation of printed materials and extras that enhance the unboxing experience. Customer service is described as attentive and helpful, offering swift online and phone support and solutions that keep orders moving smoothly. Recurrent positives include good value and clear, practical design details, such as accurate product descriptions, thoughtful add-ons, and reliable repeat-order satisfaction.
Reviews 2 and 3 stars
Reset filtersA
Rating: 3 out of 5
The boxes are very good and conform to my order but the labels were supposed to be round and they are square... too bad
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Response from Selfpackaging
Hello Agathe,
I am sorry for the inconvenience regarding the labels, can you contact me at [email protected] indicating the order number?
Wishing you a nice day.
I am sorry for the inconvenience regarding the labels, can you contact me at [email protected] indicating the order number?
Wishing you a nice day.
A
Rating: 3 out of 5
Not very sturdy
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A
Rating: 2 out of 5
No comment
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Response from Selfpackaging
Hello Dorothée,
I would like to respond to you to know how your experience on Selfpacking went?
Your opinion is important, it will allow us to improve in the future!
Best regards.
I would like to respond to you to know how your experience on Selfpacking went?
Your opinion is important, it will allow us to improve in the future!
Best regards.
A
Rating: 3 out of 5
did not go through the site for my order
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A
Rating: 3 out of 5
The site is good but I chose the reference REF.: 2262 and I received REF.: 2213.
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A
Rating: 3 out of 5
Thin and fragile cardboard and did not receive the promised gift with the order.
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Response from Selfpackaging
Hello,
Thank you for taking the time to respond to our questionnaire.
Regarding the ordered boxes, their bases are made of micro-corrugated cardboard (thick and resistant) specifically used for postal shipments and their lids are made of lightweight cardboard as indicated on the site.
We offer you the option to order samples before proceeding with a bulk order to get a preview of our boxes' rendering.
Regarding the gift, we have included the free Valentine's file in your order. You just needed to download it from your account and print it to decorate your boxes with.
Please feel free to get back to us for more information.
Best regards
Thank you for taking the time to respond to our questionnaire.
Regarding the ordered boxes, their bases are made of micro-corrugated cardboard (thick and resistant) specifically used for postal shipments and their lids are made of lightweight cardboard as indicated on the site.
We offer you the option to order samples before proceeding with a bulk order to get a preview of our boxes' rendering.
Regarding the gift, we have included the free Valentine's file in your order. You just needed to download it from your account and print it to decorate your boxes with.
Please feel free to get back to us for more information.
Best regards
A
Rating: 2 out of 5
I thought the boxes were different.
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Response from Selfpackaging
Hello Perrine,
Thank you for taking the time to leave a comment following your order.
I just left you a message on your voicemail to understand the situation.
For your information, we allow our customers to order samples of our boxes before placing larger orders to test them and especially to verify that they meet your expectations.
You also have the option to return the boxes if they do not suit you by following the steps in the title "Exchanges and returns".
Do not hesitate to get back to me if you need more information at 01 86 65 07 34.
I am available from 9 am to 6:30 pm from Monday to Thursday and from 9 am to 3 pm on Friday.
Best regards,
Christelle - Selfpackaging
Thank you for taking the time to leave a comment following your order.
I just left you a message on your voicemail to understand the situation.
For your information, we allow our customers to order samples of our boxes before placing larger orders to test them and especially to verify that they meet your expectations.
You also have the option to return the boxes if they do not suit you by following the steps in the title "Exchanges and returns".
Do not hesitate to get back to me if you need more information at 01 86 65 07 34.
I am available from 9 am to 6:30 pm from Monday to Thursday and from 9 am to 3 pm on Friday.
Best regards,
Christelle - Selfpackaging
A
Rating: 3 out of 5
Not very easy to use and not aesthetic (too complicated)
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A
Rating: 3 out of 5
Good but mistakes from the first order.
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A
Rating: 2 out of 5
Three orders with the same address, three different delivery addresses..
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Response from Selfpackaging
Hello,
Thank you for taking the time to respond to our questionnaire.
We have been in direct contact via email regarding the delivery of your last orders. One could not be delivered because you forgot a letter in the delivery address. That is why your order was returned to us indicating that the address was unknown.
Then the following deliveries were successfully delivered to the indicated address.
Our Customer Service is always at your disposal to assist you in any situation from the realization of your order to its receipt.
Best regards
Thank you for taking the time to respond to our questionnaire.
We have been in direct contact via email regarding the delivery of your last orders. One could not be delivered because you forgot a letter in the delivery address. That is why your order was returned to us indicating that the address was unknown.
Then the following deliveries were successfully delivered to the indicated address.
Our Customer Service is always at your disposal to assist you in any situation from the realization of your order to its receipt.
Best regards
A
Rating: 3 out of 5
All good with the order, but I wasn't notified of the product's arrival!
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A
Rating: 3 out of 5
Unable to use the quote request platform.
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A
Rating: 3 out of 5
No information regarding delivery... I wasn't even informed of the arrival of my order
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A
Rating: 3 out of 5
Good site
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A
Rating: 2 out of 5
Pleasant site, but the product does not match the request. Too bad!
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Response from Selfpackaging
Thank you very much for your comment. Please send an email to [email protected] with the reason for your dissatisfaction and we will do our best to remedy it. Thank you.
A
Rating: 2 out of 5
The products are pretty good overall but the service really needs improvement!!
-please update your UPS pickup points, the one I chose hasn't existed for 3 years!! So my package went back to the sender in Spain, then resent to my address as requested. A lot of time wasted...
-impossible to reach someone by phone for information or a problem...
-not always a French translation in the received emails! Sometimes it's completely in Spanish, not practical at all when you don't speak the language!
-no SMS or email to notify that the package has arrived! More time wasted...
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-please update your UPS pickup points, the one I chose hasn't existed for 3 years!! So my package went back to the sender in Spain, then resent to my address as requested. A lot of time wasted...
-impossible to reach someone by phone for information or a problem...
-not always a French translation in the received emails! Sometimes it's completely in Spanish, not practical at all when you don't speak the language!
-no SMS or email to notify that the package has arrived! More time wasted...
Response from Selfpackaging
Hello Marianne,
Thank you for your feedback. We'll make a complaint to UPS since one of the UPS Ac. Point locations is not available anymore, as you said. We're sorry for the inconvenience caused.
You can send us an email to [email protected] or you can reach us at 186 650 734 if you require any further information. Kind Regards
Thank you for your feedback. We'll make a complaint to UPS since one of the UPS Ac. Point locations is not available anymore, as you said. We're sorry for the inconvenience caused.
You can send us an email to [email protected] or you can reach us at 186 650 734 if you require any further information. Kind Regards
A
Rating: 3 out of 5
no tracking email with the package number
no info by email on the progress of the order, nor on the availability of the package
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no info by email on the progress of the order, nor on the availability of the package
A
Rating: 3 out of 5
disappointed! I explain before ordering I contact the site which certifies and confirms that my invoice will not be included with my package!!!
because it is a GIFT and well do you believe ... they put the invoice in the package
BRAVO for teachers it's just unacceptable!!
moreover, express delivery paid and delivered 4 days later for 48€ the delivery is more theft than speed, I do not recommend this site, which despite their confirmation does not respect the wishes of these customers
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because it is a GIFT and well do you believe ... they put the invoice in the package
BRAVO for teachers it's just unacceptable!!
moreover, express delivery paid and delivered 4 days later for 48€ the delivery is more theft than speed, I do not recommend this site, which despite their confirmation does not respect the wishes of these customers
Response from Selfpackaging
Hi! Thank you for your feedback. I'll send your review to the department of quality control to analyze your case. Kind Regards
A
Rating: 2 out of 5
Nothing went as planned... When I wanted to place an order, I was informed that the offer I was given was supposedly false and that the final amount was actually twice as high for the same product! Then there were multiple delays in production, delivery and every time I asked to be informed about the delivery time, I always had to follow up 2-3 times, as there was no tracking of my order! It's a shame because the result of the personalized boxes I ordered is very satisfactory, but at what cost to receive them…
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Response from Selfpackaging
Hello Cédric,
Sorry about the confusion about the price. The price was quoted by another sales agent that doesn't work with us anymore.
Regarding the lead time we are really sorry not to achieve your deadline. It happens infrequently. Sorry about that.
Sorry about the confusion about the price. The price was quoted by another sales agent that doesn't work with us anymore.
Regarding the lead time we are really sorry not to achieve your deadline. It happens infrequently. Sorry about that.
A
Rating: 3 out of 5
Package OK,
Nice attention,
Deadlines OK except that the relations with the carrier were very difficult! 3 days late because of UPS... It makes express delivery expensive.
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Nice attention,
Deadlines OK except that the relations with the carrier were very difficult! 3 days late because of UPS... It makes express delivery expensive.
A
Rating: 3 out of 5
The products are always of good quality. However, the huge package was too heavy to lift. The relay point was not happy and on my side, I had to find someone with a vehicle. It would have been better to decompose it. The relay point informed me that the volume and weight of the package were not compliant.
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A
Rating: 2 out of 5
icon located above each product photo.
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Response from Selfpackaging
Very responsive, good quality and good product rendering
A
Rating: 2 out of 5
Printing problem and processing time too long to remedy
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Response from Selfpackaging
Hello,
We are sorry and as explained through our email exchanges, our workshops had a printing problem. That is why once this technical printing issue is resolved, we sent you your products with better print quality.
We are sorry and as explained through our email exchanges, our workshops had a printing problem. That is why once this technical printing issue is resolved, we sent you your products with better print quality.
A
Rating: 3 out of 5
lack of simpler products
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Response from Selfpackaging
Hello Florent,
Thank you for your interest in Selfpackaging!
We provide everyone with tutorial videos on our site for each product (Click on the small camera logo at the top of each photo) to help you with the assembly of your boxes. We hope this will help you.
Thank you for your interest in Selfpackaging!
We provide everyone with tutorial videos on our site for each product (Click on the small camera logo at the top of each photo) to help you with the assembly of your boxes. We hope this will help you.
A
Rating: 3 out of 5
Deadlines respected.
However, shipping costs are excessive for sending a simple sample.
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However, shipping costs are excessive for sending a simple sample.
Response from Selfpackaging
Hello Aurélie,
Thank you for your interest in our company!
We are nevertheless sorry for the transport costs, but our company is based in Barcelona, which is why international shipping costs are higher than costs for sending within French territory.
Thank you for your interest in our company!
We are nevertheless sorry for the transport costs, but our company is based in Barcelona, which is why international shipping costs are higher than costs for sending within French territory.
A
Rating: 2 out of 5
I ordered 2 samples... 10€ it hurts a bit especially since there is very little chance that I will order!
The packaging should be delivered with an explanation for assembly!
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The packaging should be delivered with an explanation for assembly!
A
Rating: 3 out of 5
Blurry Logo
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A
Rating: 3 out of 5
Excellent follow-up by Cécile, delivery on time.
Small shift of the illustration on the box that was not visible on the proof, it's a shame. The illustration was complex but the proof was perfect.
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Small shift of the illustration on the box that was not visible on the proof, it's a shame. The illustration was complex but the proof was perfect.
A
Rating: 3 out of 5
Some packages were creased and sample requests were not the right size or color
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A
Rating: 3 out of 5
The site does not allow for good editing of the graphic presentation and the Selfpackaging team does not check the text alignment at all. I ended up with boxes where the text is not centered. The quality of the boxes is good so I give 3 stars.
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A
Rating: 3 out of 5
I did not understand why I had to pay shipping fees when my order was over 95 euros, contrary to everything that appears on your site, so yes disappointed.
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A
Rating: 3 out of 5
my order was assigned to another customer, I complained, extended delays, they could have offered me the shipping costs
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A
Rating: 3 out of 5
The boxes are very good but the UPS delivery service is catastrophic and the shipping packaging is too fragile (the cardboard was torn)
Moreover, there was a delivery delay due to a stock shortage without me being notified.
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Moreover, there was a delivery delay due to a stock shortage without me being notified.
A
Rating: 3 out of 5
fast service, serious, nothing to say
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A
Rating: 2 out of 5
I have not yet received my order, the tracking link does not work, I contacted customer service to find out where my order is and I have not received a response!
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A
Rating: 3 out of 5
the boxes are very good however I would not recommend the customizable adhesive labels, the quality is mediocre
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A
Rating: 2 out of 5
Three weeks delay to inform me that they can no longer manufacture the ordered product due to a production error. Satisfactory replacement product and of good quality. Disappointed not to have been able to obtain the desired product despite my phone request (too low quantity).
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A
Rating: 3 out of 5
Well-made site, fast delivery. Boxes easy to make and very clean. Labeling and printing service to improve to my taste.
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A
Rating: 3 out of 5
The fact that you have to assemble the boxes yourself would imply providing an instruction manual (assembly instructions) in each shipment.
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