Selfpackaging consistently delivers on-time and fast service, with many customers noting quick shipping, clean packaging, and reliable delivery that meets expectations. The product quality and presentation stand out, with sturdy, well-made boxes, easy assembly, and careful attention to presentation of printed materials and extras that enhance the unboxing experience. Customer service is described as attentive and helpful, offering swift online and phone support and solutions that keep orders moving smoothly. Recurrent positives include good value and clear, practical design details, such as accurate product descriptions, thoughtful add-ons, and reliable repeat-order satisfaction.
Hello,
I personalized labels with my order of invitation boxes but after finalizing the order I see that only the boxes were taken into account. Disappointed. But the boxes are great anyway.
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Acheteur Vérifié
Rating: 2 out of 5
following a purchase from 17/09/2016
VERY GOOD BUT VERY SLOW
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 19/09/2016
Good responsiveness
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 13/09/2016
The ordering process was extremely difficult as well as the delivery where 2 addresses were mixed up; fortunately, I was able to arrange with the delivery person (you do not offer home delivery)
You do not provide an assembly manual for your boxes; sometimes it wouldn't hurt.
Your company is 'nice' but customer service leaves much to be desired.
A very good point to Cécile POUZET who accompanied me throughout my process
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 18/08/2016
I had to contact customer service because the carrier was 1 week late in delivery: response after 3 days, incomplete and cold.
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Acheteur Vérifié
Rating: 2 out of 5
following a purchase from 29/08/2016
Poorly sized packaging and extremely damaged
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 19/08/2016
A good quality site
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 28/07/2016
High prices but products that cannot be found elsewhere...
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 04/08/2016
Products conform to the description, well packaged. Package arrived on time, in good condition. However, shipping costs are very excessive !!!!!!!!!! When ordering in bulk, it's reasonable, but for a purchase of 20 boxes, paying €12 for shipping on a €22 order is a bit exaggerated...
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Acheteur Vérifié
Rating: 2 out of 5
following a purchase from 02/08/2016
I made a mistake in my order. So I received both orders. Which is not a problem because I will use the second one. However, for a single package, I still paid shipping costs twice...
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Acheteur Vérifié
Rating: 2 out of 5
following a purchase from 29/06/2016
Delivery not honored at the indicated address, without any commercial gesture afterwards.
We had to go to the Relay point to retrieve the order
Box completely open
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 06/07/2016
Friendly customer service but several unresolved issues despite promises...
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Acheteur Vérifié
Rating: 2 out of 5
following a purchase from 29/06/2016
Following the receipt of the ordered samples, no assembly plan to create the boxes was included, so I abandoned the presentation of these new products.
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 15/06/2016
The page allowing to specify the delivery and billing address is not practical.
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 11/06/2016
Understanding problem with the product "label"
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 28/05/2016
problem with the order, not notified of the delivery...but effective after-sales service
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 14/06/2016
Dissatisfied with the product order
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 31/05/2016
I think it's a good site, idea for other styles of boxes such as boxes for donuts
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 01/05/2016
I had problems retrieving my package at the pickup point, as my name was not registered with the package code. So I would like to know what happened. I also find that it would be better to protect it more by using an envelope with bubble wrap, as the cardboard gets damaged quickly.
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 30/04/2016
Selpackaging services are very good but I was not informed of the arrival of my delivery by UPS at the pickup point, so I went to check myself and it had arrived a week ago! It was urgent!
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 22/04/2016
Site is quite clear, a lot of information about the products, correct products, it's great to be able to buy samples. However, the shipping costs to France are exorbitant! It's a shame because it really penalizes the site. There are surely cheaper carriers with a service quality that is also suitable.
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 20/04/2016
Customer service is attentive, quite a few products available and reasonable prices
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 24/03/2016
A lot of choices
Quick exchanges with the site
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 09/03/2016
high shipping costs for sample orders!
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 02/03/2016
Beautiful boxes
Often break and do not hold, sometimes have to tape
Very expensive
Delivery times too long
Too bad because they are very beautiful boxes
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Acheteur Vérifié
Rating: 2 out of 5
following a purchase from 23/02/2016
I had a very good impression but the dissatisfaction with the product is such that I will not order again on the site
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Acheteur Vérifié
Rating: 2 out of 5
following a purchase from 25/02/2016
The printing of the labels is really of very poor quality, the so-called postal box has such thin cardboard that I could not send it like that. I am really disappointed
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 19/02/2016
Clear and complete site. Too bad you have to pay to get a sample: €8 for a cardboard box! And that the delay is so long: 5 working days.
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 11/02/2016
Very good but the online video on assembling the ordered product needs to be reviewed as the product is no longer in the form of this video (in 3 parts in the video, in 1 part in reality).
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 03/02/2016
The material meets my expectations, but I was only delivered half of my order. The other half, namely the matchboxes, was missing. It's fast but maybe too fast....
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 15/01/2016
The ordered boxes are compliant but not the adhesive labels. I wanted an apostrophe in my text and it was translated by a special character.
I am disappointed and had to find another solution as there was no time to return and redo.
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Acheteur Vérifié
Rating: 2 out of 5
following a purchase from 01/12/2015
Problem with size
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 14/12/2015
I find the weight a bit too light, it gives the whole a too little rigid appearance. I am looking for packaging that has a more 'qualitative' aspect. Otherwise, the kraft material is very nice and the box is pretty. It's a shame...
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Acheteur Vérifié
Rating: 2 out of 5
following a purchase from 30/11/2015
Average
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 06/12/2015
I think the site and the products are good, unfortunately I had only ordered samples to test, and they arrived without an explanatory note on how to assemble them (and not everything is explained on the site) and one of the samples arrived in a different size than I had requested. Too bad.
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 25/11/2015
A little more packaging would have avoided some inconveniences.
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Acheteur Vérifié
Rating: 2 out of 5
following a purchase from 02/11/2015
My boxes arrived almost 1 month after the order and I only received a 20% discount on my next purchase as compensation, while I needed them quickly for work!! I lost money! Moreover, there are no instructions in the package to help you assemble the boxes, which is difficult! The plus is that there are extra units beyond the requested quantity in case of error.
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 23/11/2015
Clear site but ordering is complicated. Fortunately, I had a contact person to finalize this order.
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 18/11/2015
The site is clear. However, I entered all my details and the delivery person did not have the company name at the time of delivery, so I lost 2 days to receive my sample.
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Acheteur Vérifié
Rating: 2 out of 5
following a purchase from 16/11/2015
I received 4 samples. Two were perfect, thank you.
However, for the tray and sleeve model, I never received the part that goes around the box, so it doesn't close. For the gift box with lid, you sent me two bases, which means I didn't receive a lid and therefore cannot assemble the box.
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