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A
Rating: 4 out of 5
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Customer reviews of Selfpackaging
Trust Attestation
9,3
/10
Overall rating: 9,3 out of 10
Based on 2 704 published reviews
Summary of reviews
Selfpackaging consistently delivers on-time and fast service, with many customers noting quick shipping, clean packaging, and reliable delivery that meets expectations. The product quality and presentation stand out, with sturdy, well-made boxes, easy assembly, and careful attention to presentation of printed materials and extras that enhance the unboxing experience. Customer service is described as attentive and helpful, offering swift online and phone support and solutions that keep orders moving smoothly. Recurrent positives include good value and clear, practical design details, such as accurate product descriptions, thoughtful add-ons, and reliable repeat-order satisfaction.
Reviews 3 and 4 stars
Reset filtersA
Rating: 3 out of 5
average
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A
Rating: 4 out of 5
It's very good, just the delivery time was longer
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A
Rating: 4 out of 5
the package arrived on time, thank you
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A
Rating: 3 out of 5
A bit unfortunate that shipping costs are not free for the ordered amount
Also unfortunate that return costs are also at our expense. The order therefore costs us dearly for what we receive
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Also unfortunate that return costs are also at our expense. The order therefore costs us dearly for what we receive
A
Rating: 4 out of 5
Clear site, with a lot of choices
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A
Rating: 3 out of 5
Complicated order: for each item added to the cart, the quantities are twice as high.. Be sure to check so as not to order and pay more than expected. Choosing the UPS pickup point is impossible via Safari and not available during confinement..
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A
Rating: 3 out of 5
site to improve
for example when searching 2210M, no response.
the site cannot send to 2210, M being an option
the price is also difficult to interpret, excluding tax, including tax?
price changing from one order to another
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for example when searching 2210M, no response.
the site cannot send to 2210, M being an option
the price is also difficult to interpret, excluding tax, including tax?
price changing from one order to another
A
Rating: 4 out of 5
only the references are missing on the boxes.
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A
Rating: 4 out of 5
Great customer service but the box I ordered was too big for my product.
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A
Rating: 4 out of 5
Very well packaged super fast shipping.
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Rating: 3 out of 5
The site is not badly done but the product is disappointing
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A
Rating: 4 out of 5
Home delivery at the price of the relais point due to COVID. Quick and efficient contact. Correct product.
I would have liked the weight of the cardboard to be indicated or an indication of the rigidity.
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I would have liked the weight of the cardboard to be indicated or an indication of the rigidity.
A
Rating: 4 out of 5
Very good site, I was able to find everything I needed. Very fast delivery.
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A
Rating: 4 out of 5
Fast delivery and order compliant
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A
Rating: 4 out of 5
Carefully check your order.
French staff on the phone very efficient
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French staff on the phone very efficient
A
Rating: 4 out of 5
Site a bit slow but very practical.
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A
Rating: 4 out of 5
Good quality overall, perfect follow-up.
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A
Rating: 4 out of 5
Great!
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A
Rating: 3 out of 5
Difficulty with payment by credit card
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A
Rating: 3 out of 5
I do not understand why my order arrived in 3 parts. It's a waste of time for the customer and a much higher carbon footprint!
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Response from Selfpackaging
Hello Laurence, in recent months, given the current context, carriers have been overwhelmed by the large volume of deliveries to be made and instead of delivering your 5 packages at once, the delivery person delivered them to you in 3 parts. This is an exceptional situation and we apologize for the inconvenience caused.
A
Rating: 4 out of 5
The package was very well packed and the product inside protected.
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Rating: 4 out of 5
for better information, please indicate whether the displayed price of a product is excluding or including tax
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Rating: 4 out of 5
well-designed site, simple purchase tunnel but needs assistance for customization. an 'add to cart' rather than 'print by us' would be simpler. however, the chat service is very responsive and helps to overcome some difficulties encountered on the site
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A
Rating: 4 out of 5
Good
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A
Rating: 3 out of 5
Long and mediocre delivery. The delivery person leaves the package at a pickup point even though I chose home delivery.
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A
Rating: 4 out of 5
High shipping costs to test two samples,
full and quick return on request for a quote
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full and quick return on request for a quote
A
Rating: 4 out of 5
I placed 2 orders in a short time. The delivery was quick. The boxes are really nice. However, there was a mistake on the 2nd order, and an additional box was added that I didn't request. Hence my 4 stars.
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Response from Selfpackaging
Hello Maryetou, Thank you for taking the time to respond. Could you please get back to me via email: [email protected] to let me know what the oversight was? Thank you in advance. Best regards,
A
Rating: 4 out of 5
I am satisfied with my order but it was very poorly packaged, so I have 6 boxes that arrived damaged. This represents 10% of my order...
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Rating: 4 out of 5
Very happy with my boxes
Perfect delivery
Complete package
I recommend without any problem
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Perfect delivery
Complete package
I recommend without any problem
A
Rating: 4 out of 5
Nice well-made and efficient site
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A
Rating: 3 out of 5
The boxes arrived loose in the oversized carton. The ties holding the boxes gave way. Some boxes were dented..!
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Rating: 3 out of 5
The boxes arrived loose in the oversized carton. The ties holding the boxes gave way. Fortunately, no box was dented.
No express delivery option, by carrier (UPS, Chronospost 24h, etc...), even with a surcharge.
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No express delivery option, by carrier (UPS, Chronospost 24h, etc...), even with a surcharge.
A
Rating: 4 out of 5
Good navigation on your site.
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A
Rating: 4 out of 5
Quick turnaround, varied and quality products. I would have liked the simulations for creating and positioning self-adhesive labels to be more understandable... So I went to order my labels elsewhere
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A
Rating: 4 out of 5
Responsive customer service, possible to send samples and quality products. Small downside on the shipping costs being a bit high
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A
Rating: 3 out of 5
fast delivery, the quality of the cardboard boxes is not great
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A
Rating: 4 out of 5
good
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Rating: 4 out of 5
Very good, one downside: the samples are a bit expensive... about 10 € in total to receive my box.
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A
Rating: 4 out of 5
Good site overall. It could be a bit simpler and have fewer things to load.
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