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A
Rating: 3 out of 5
All good with the order, but I wasn't notified of the product's arrival!
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Customer reviews of Selfpackaging
Trust Attestation
9,3
/10
Overall rating: 9,3 out of 10
Based on 2 704 published reviews
Summary of reviews
Selfpackaging consistently delivers on-time and fast service, with many customers noting quick shipping, clean packaging, and reliable delivery that meets expectations. The product quality and presentation stand out, with sturdy, well-made boxes, easy assembly, and careful attention to presentation of printed materials and extras that enhance the unboxing experience. Customer service is described as attentive and helpful, offering swift online and phone support and solutions that keep orders moving smoothly. Recurrent positives include good value and clear, practical design details, such as accurate product descriptions, thoughtful add-ons, and reliable repeat-order satisfaction.
Reviews 3 and 4 stars
Reset filtersA
Rating: 4 out of 5
Beautiful site and beautiful products, but shipping costs too high.
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A
Rating: 4 out of 5
Very responsive
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A
Rating: 4 out of 5
I recommend this site: good quality, good choice, good prices
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A
Rating: 4 out of 5
Very ergonomic site.
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A
Rating: 4 out of 5
Very complete site. The products seem to be of quality but some prices remain a bit high.
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A
Rating: 4 out of 5
Despite many products, there is never really what I am looking for
The fact that you cannot choose the weight of your packaging is a big disadvantage.
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The fact that you cannot choose the weight of your packaging is a big disadvantage.
A
Rating: 4 out of 5
Compliant product, fast shipping.
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A
Rating: 4 out of 5
Very good even if I find it sometimes a bit expensive...
Other than that, impeccable service. Perfect delivery! Thank you
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Other than that, impeccable service. Perfect delivery! Thank you
A
Rating: 4 out of 5
Received very quickly, compliant with my expectations. Just a bit poorly packaged for the large boxes that got a bit bent during transport (the carrier was not gentle with the package, like all carriers ^_^), but otherwise everything is OK :) Thank you!!
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A
Rating: 4 out of 5
Order delivered quickly. Good quality products.
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A
Rating: 4 out of 5
Nice layout, products highlighted, clear technical sheets, easy choice of quantities and dimensions, etc., etc.
But the different setups often feature the same items.
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But the different setups often feature the same items.
Response from Selfpackaging
Hello Sylvain,
Thank you for your comment and we are delighted to see that our products meet your satisfaction.
Regarding the inspiration examples published, indeed, it is often the same boxes that are presented.
These are the best-selling boxes and therefore the ones we regularly work with.
We will take the necessary measures to update our website more often and thus expand our list of inspirations.
Furthermore, when you go to the sheet for 'a particular box, at the bottom of the page, in the section titled "inspiration", you will find several examples of customizations we have done for our clients for the box in question.
Please feel free to reach out to us for any further information and thank you again for your feedback.
Best regards,
Thank you for your comment and we are delighted to see that our products meet your satisfaction.
Regarding the inspiration examples published, indeed, it is often the same boxes that are presented.
These are the best-selling boxes and therefore the ones we regularly work with.
We will take the necessary measures to update our website more often and thus expand our list of inspirations.
Furthermore, when you go to the sheet for 'a particular box, at the bottom of the page, in the section titled "inspiration", you will find several examples of customizations we have done for our clients for the box in question.
Please feel free to reach out to us for any further information and thank you again for your feedback.
Best regards,
A
Rating: 4 out of 5
Very good service but delivery time a bit long.
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Response from Selfpackaging
Hello Lydia,
Thank you for your comment and we are pleased to read that you are satisfied with our service.
Regarding delivery times, indeed, since we do not have all boxes in all sizes and colors in stock, we only produce them on demand. For this, several days of manufacturing are required depending on your request.
To this delay, the delivery with UPS is added according to the chosen option (UPS point, home delivery, urgent).
You can check the average delivery times on our site through the following link: https://selfpackaging.fr/content/10-envoi-de-commandes
We thank you for your trust and hope to see you again soon on our site.
Best regards,
Thank you for your comment and we are pleased to read that you are satisfied with our service.
Regarding delivery times, indeed, since we do not have all boxes in all sizes and colors in stock, we only produce them on demand. For this, several days of manufacturing are required depending on your request.
To this delay, the delivery with UPS is added according to the chosen option (UPS point, home delivery, urgent).
You can check the average delivery times on our site through the following link: https://selfpackaging.fr/content/10-envoi-de-commandes
We thank you for your trust and hope to see you again soon on our site.
Best regards,
A
Rating: 4 out of 5
Functional site.
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A
Rating: 3 out of 5
Unable to use the quote request platform.
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A
Rating: 3 out of 5
No information regarding delivery... I wasn't even informed of the arrival of my order
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A
Rating: 3 out of 5
Good site
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A
Rating: 4 out of 5
The order arrived in good condition and quickly. The little extra bonus in terms of quantity is welcome.
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A
Rating: 4 out of 5
Very clear site, easy and quick order.
The received product is of quality and matches the product sheet. I recommend.
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The received product is of quality and matches the product sheet. I recommend.
A
Rating: 3 out of 5
no tracking email with the package number
no info by email on the progress of the order, nor on the availability of the package
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no info by email on the progress of the order, nor on the availability of the package
A
Rating: 3 out of 5
disappointed! I explain before ordering I contact the site which certifies and confirms that my invoice will not be included with my package!!!
because it is a GIFT and well do you believe ... they put the invoice in the package
BRAVO for teachers it's just unacceptable!!
moreover, express delivery paid and delivered 4 days later for 48€ the delivery is more theft than speed, I do not recommend this site, which despite their confirmation does not respect the wishes of these customers
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because it is a GIFT and well do you believe ... they put the invoice in the package
BRAVO for teachers it's just unacceptable!!
moreover, express delivery paid and delivered 4 days later for 48€ the delivery is more theft than speed, I do not recommend this site, which despite their confirmation does not respect the wishes of these customers
Response from Selfpackaging
Hi! Thank you for your feedback. I'll send your review to the department of quality control to analyze your case. Kind Regards
A
Rating: 4 out of 5
Wide variety of products and colors, pleasant site
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A
Rating: 3 out of 5
Package OK,
Nice attention,
Deadlines OK except that the relations with the carrier were very difficult! 3 days late because of UPS... It makes express delivery expensive.
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Nice attention,
Deadlines OK except that the relations with the carrier were very difficult! 3 days late because of UPS... It makes express delivery expensive.
A
Rating: 4 out of 5
I am very satisfied with my order. However, it might be wise to include a small notice for folding the boxes.
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A
Rating: 4 out of 5
Good site with good customization options
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A
Rating: 4 out of 5
Very good site, the Joyful Boxes meet my expectations
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A
Rating: 3 out of 5
The products are always of good quality. However, the huge package was too heavy to lift. The relay point was not happy and on my side, I had to find someone with a vehicle. It would have been better to decompose it. The relay point informed me that the volume and weight of the package were not compliant.
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A
Rating: 4 out of 5
compliant and fast order
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A
Rating: 4 out of 5
Site offering nice products, diversified and of good quality for the one we received. Quick response to information requests by email.
We will not hesitate to renew our stock of packaging at Selfpackaging.
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We will not hesitate to renew our stock of packaging at Selfpackaging.
A
Rating: 4 out of 5
A wide choice of products and customization.
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A
Rating: 3 out of 5
lack of simpler products
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Response from Selfpackaging
Hello Florent,
Thank you for your interest in Selfpackaging!
We provide everyone with tutorial videos on our site for each product (Click on the small camera logo at the top of each photo) to help you with the assembly of your boxes. We hope this will help you.
Thank you for your interest in Selfpackaging!
We provide everyone with tutorial videos on our site for each product (Click on the small camera logo at the top of each photo) to help you with the assembly of your boxes. We hope this will help you.
A
Rating: 3 out of 5
Deadlines respected.
However, shipping costs are excessive for sending a simple sample.
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However, shipping costs are excessive for sending a simple sample.
Response from Selfpackaging
Hello Aurélie,
Thank you for your interest in our company!
We are nevertheless sorry for the transport costs, but our company is based in Barcelona, which is why international shipping costs are higher than costs for sending within French territory.
Thank you for your interest in our company!
We are nevertheless sorry for the transport costs, but our company is based in Barcelona, which is why international shipping costs are higher than costs for sending within French territory.
A
Rating: 4 out of 5
product meets my expectations
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A
Rating: 4 out of 5
Fast-Some boxes offered in case of failure
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A
Rating: 3 out of 5
Blurry Logo
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A
Rating: 4 out of 5
Clear and precise.
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A
Rating: 4 out of 5
Serious, professional
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A
Rating: 3 out of 5
Excellent follow-up by Cécile, delivery on time.
Small shift of the illustration on the box that was not visible on the proof, it's a shame. The illustration was complex but the proof was perfect.
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Small shift of the illustration on the box that was not visible on the proof, it's a shame. The illustration was complex but the proof was perfect.
A
Rating: 4 out of 5
Clear
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A
Rating: 3 out of 5
Some packages were creased and sample requests were not the right size or color
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