Customer reviews of Ryokucha

9,4 /10

Based on 221 published reviews

Summary of reviews

Ryokucha consistently delivers a reliable, smooth shopping experience with fast, careful, and efficient shipping and carefully packaged items. Customers highlight long-term trust in a wide selection of quality tea utensils and accessories, including teapots, tea boxes, and cups, arriving in good condition and matching descriptions or photos. The store is praised for responsive communication, helpful service, and environmentally friendly packaging, with many noting repeat purchases and willingness to recommend the site. Overall, the experience is characterized by dependable delivery, solid product quality, and strong customer support.

1 star review

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Diana C.

Published on 20/12/2025 à 12h36 following a purchase from 08/12/2025

The cup was not for me but intended to be given as a gift. I received it without a box, without a label, and without any note indicating its origin (Japan). It was absolutely not presentable as a gift and seemed of lower quality than in the photos. Very disappointed.

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Response from Ryokucha Published on 22/12/2025

Hello,

Thank you for your feedback.

We understand your disappointment if the item was intended to be given as a gift. However, we would like to clarify several important points.

The cup received is strictly in accordance with the photos and description present on our site. The visuals do not show any gift box, label, or origin card, and these elements are never announced as included.

This is a Japanese ceramic intended for the domestic restaurant market in Japan, and not a product designed for export or sale in tourist shops. For this type of item, it is quite normal that there is no individual packaging or

Marie P.

Published on 24/02/2025 à 14h43 following a purchase from 08/02/2025

The order does not match. There is no return slip or address.

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Response from Ryokucha Published on 03/03/2025

Hello Mrs Plassart,

We are sorry that your order did not meet your expectations. Concerning the return, all the necessary information, including the return address, is indicated at the bottom of the page as well as in our return conditions. We would like to remind you that the customer is responsible for return shipping costs when we are not responsible for the error.

However, in the event of an error on our part, we invite you to contact us by e-mail at [email protected] so that we can find a suitable solution.

Yours faithfully
Ryokucha

marie.auvray1

Published on 12/12/2020 à 13h45

To flee urgently! When we received the teapots and cups we rinsed them as indicated on the instructions. Result: many brands and the customer service (after more than a month to get an answer) tells us that it is normal. No commercial proposal. The answer to the comment is inadequate, it is well indicated on the instructions that the teapot must be wiped with a dry cloth ...

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Acheteur vérifié

Published on 12/12/2020 à 12h45 following a purchase from 06/10/2020

To flee urgently! When we received our teapots and cups, we rinsed them as indicated on the instructions. Result: many brands and the customer service (after more than a month to get an answer) tells us that it is normal. No commercial proposal. Inadequate response to the comment, it is well indicated on the instructions that the teapot must be wiped with a dry cloth ...

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