/10
★★★★★
based on 192 reviews published
★★★★★
based on 192 reviews published
Latest customer reviews
5
/5
★★★★★
Product meets expectations, very well packaged and efficient transport! Perfect overall...
Paul A.
purchased on 19/06/2025
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Answer from Ryokucha
A big thank you for your message! Your satisfaction is our best reward. See you soon for your next order!
5
/5
★★★★★
100% satisfied
Mourougane S.
purchased on 27/05/2025
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Answer from Ryokucha
A big thank you for your feedback! We are delighted with your complete satisfaction. See you very soon!
3
/5
★★★☆☆
The model presented for sale is equipped with a bamboo handle, but the delivered model has a plastic handle! The customer service, in response to my observation - my disappointment - simply said, "that's how it is."
Sylvie U.
purchased on 22/04/2025
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Answer from Ryokucha
Hello,
Thank you for taking the time to share your feedback. We are sorry to hear about your disappointment regarding the product's handle.
After checking, the photos on our product page do indeed show the model with a plastic handle, in accordance with the delivered product. However, we understand that the last photo may have caused confusion: it is an image provided by the manufacturer and is not contractual.
We take your comment seriously and will adjust our product page to avoid any ambiguity in the future.
Thank you for taking the time to share your feedback. We are sorry to hear about your disappointment regarding the product's handle.
After checking, the photos on our product page do indeed show the model with a plastic handle, in accordance with the delivered product. However, we understand that the last photo may have caused confusion: it is an image provided by the manufacturer and is not contractual.
We take your comment seriously and will adjust our product page to avoid any ambiguity in the future.
5
/5
★★★★★
Fast and careful shipping of a box for tea, made of washi paper. I am delighted with my purchase (photo matches the product) and its delivery? I recommend it.
Christine P.
purchased on 27/03/2025
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Answer from Ryokucha
Thank you very much for your feedback! We are delighted that you liked the washi paper box. Your recommendation means a lot to us.
5
/5
★★★★★
Wieder einmal von der Auswahl bis zum Versand alles hervorragend. Bis zum nächsten mal.
Frank S.
purchased on 19/03/2025
Answer from Ryokucha
Vielen Dank für Ihr tolles Feedback! Es freut uns sehr, dass Sie mit der Auswahl und dem Versand zufrieden sind. Wir freuen uns auf das nächste Mal!
5
/5
★★★★★
Very large selection of Tetsu-Kyusu, very fast shipping, very pleasant contact. Have already ordered several times. Greetings to France.
Frank S.
purchased on 24/02/2025
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Answer from Ryokucha
Thank you very much for your great feedback and your repeated orders! 😊 We are very pleased that you are satisfied with our selection and our service. Best regards to Germany! 🇩🇪✨
5
/5
★★★★★
The parcel arrived in good condition. On the other hand, it looked bigger on the photo!
Gisele H.
purchased on 19/02/2025
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1
/5
★☆☆☆☆
The order does not match. There is no return slip or address.
Marie P.
purchased on 08/02/2025
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Answer from Ryokucha
Hello Mrs Plassart,
We are sorry that your order did not meet your expectations. Concerning the return, all the necessary information, including the return address, is indicated at the bottom of the page as well as in our return conditions. We would like to remind you that the customer is responsible for return shipping costs when we are not responsible for the error.
However, in the event of an error on our part, we invite you to contact us by e-mail at [email protected] so that we can find a suitable solution.
Yours faithfully
Ryokucha
We are sorry that your order did not meet your expectations. Concerning the return, all the necessary information, including the return address, is indicated at the bottom of the page as well as in our return conditions. We would like to remind you that the customer is responsible for return shipping costs when we are not responsible for the error.
However, in the event of an error on our part, we invite you to contact us by e-mail at [email protected] so that we can find a suitable solution.
Yours faithfully
Ryokucha
5
/5
★★★★★
Very good
Christine S.
purchased on 09/02/2025
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5
/5
★★★★★
Very good
Gaetane N.
purchased on 17/01/2025
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Answer from Ryokucha
Thanks for your comment!
5
/5
★★★★★
Order well packaged and received promptly. Will recommend!
Quentin G.
purchased on 06/01/2025
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Answer from Ryokucha
Thank you very much for your positive feedback! We're happy to hear that you were completely satisfied with your order. We hope to see you soon!
5
/5
★★★★★
I waited to use each item ordered to review them. They are all of excellent quality, perfect as I expected them to be, the only flaw was the strainer inside the teapot causing a weak brew, I easily solved by leaving the leaves loose in the water. I will continue to purchase products.
Vito G.
purchased on 30/12/2024
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Answer from Ryokucha
Hello,
Thank you so much for your feedback! We are happy that our products met your expectations and that you appreciated their quality. Regarding the strainer, we are glad to hear that you found a solution that works for you.
We look forward to welcoming you back to our site and remain available for any questions or needs.
Kind regards,
The Ryokucha team
Thank you so much for your feedback! We are happy that our products met your expectations and that you appreciated their quality. Regarding the strainer, we are glad to hear that you found a solution that works for you.
We look forward to welcoming you back to our site and remain available for any questions or needs.
Kind regards,
The Ryokucha team
5
/5
★★★★★
Excellent
Giorgio Z.
purchased on 18/12/2024
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Answer from Ryokucha
Hello,
Thank you very much for your positive feedback! We are happy that you are satisfied with our products.
See you soon,
The Ryokucha team
Thank you very much for your positive feedback! We are happy that you are satisfied with our products.
See you soon,
The Ryokucha team
5
/5
★★★★★
I am very happy with the items I have ordered. I would like to know how the reward system works, as I have already ordered EUR 400 worth of goods. Something was mixed up in one order and the tea caddy I actually ordered was delivered later. - My thanks to the customer service. I am very enthusiastic about the tea caddies, coasters and teapots from Ryokucha. The reliable and fast delivery is very important to me, but I am particularly impressed by the extensive selection.
Bernadette K.
purchased on 29/12/2024
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Answer from Ryokucha
Hello,
Thank you very much for your positive feedback! We are very pleased that you are so satisfied with our products and service. Regarding your question: We do not have a reward system, but if you sign up for our newsletter, you will get access to our exclusive sales promotions and special offers.
We look forward to seeing you again for future orders and will be happy to answer any further questions you may have.
Yours sincerely,
The Ryokucha team
Thank you very much for your positive feedback! We are very pleased that you are so satisfied with our products and service. Regarding your question: We do not have a reward system, but if you sign up for our newsletter, you will get access to our exclusive sales promotions and special offers.
We look forward to seeing you again for future orders and will be happy to answer any further questions you may have.
Yours sincerely,
The Ryokucha team
4
/5
★★★★☆
VERY GOOD
Cecile B.
purchased on 16/12/2024
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5
/5
★★★★★
Fast, efficient service.
Eric D.
purchased on 14/12/2024
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Answer from Ryokucha
Hello,
Thank you for your feedback! We are pleased that our service has met your expectations.
We hope to see you soon,
The Ryokucha team
Thank you for your feedback! We are pleased that our service has met your expectations.
We hope to see you soon,
The Ryokucha team
5
/5
★★★★★
Conforming item and express delivery
Romuald B.
purchased on 30/11/2024
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Answer from Ryokucha
Hello,
Thank you for your feedback! We are delighted that the item met your expectations and that delivery was quick. Your satisfaction is our priority. 😊
We look forward to seeing you again at Kyoto Boutique!
The Kyoto Boutique team
Thank you for your feedback! We are delighted that the item met your expectations and that delivery was quick. Your satisfaction is our priority. 😊
We look forward to seeing you again at Kyoto Boutique!
The Kyoto Boutique team
5
/5
★★★★★
Everything as described and fast shipping
Bruno T.
purchased on 02/12/2024
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Answer from Ryokucha
Hello,
Thank you so much for your feedback! We are happy that everything was as described and the shipping was quick. We hope to see you back on Ryokucha soon!
The Ryokucha team
Thank you so much for your feedback! We are happy that everything was as described and the shipping was quick. We hope to see you back on Ryokucha soon!
The Ryokucha team
4
/5
★★★★☆
Product exactly as pictured; good delivery time.
Fiamma R.
purchased on 02/12/2024
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Answer from Ryokucha
Hello,
Thank you for your comment! We are happy that the product met your expectations and the delivery was on time. We hope to see you back on Ryokucha soon!
The Ryokucha team
Thank you for your comment! We are happy that the product met your expectations and the delivery was on time. We hope to see you back on Ryokucha soon!
The Ryokucha team
4
/5
★★★★☆
Excellent products. A small unsightly defect on a cup in the last delivery. This defect has been reported
Jean-pierre J.
purchased on 22/11/2024
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Answer from Ryokucha
Hello and thank you for your feedback! We're delighted you like our products. Concerning the defect on the cup, we are very sorry for this incident. Rest assured that we will handle your report with care. 😊
5
/5
★★★★★
Perfect 👍
Veronique B.
purchased on 26/10/2024
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Answer from Ryokucha
Thanks for your feedback!
5
/5
★★★★★
....
Nathalie L.
purchased on 04/09/2024
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5
/5
★★★★★
Very good
Erick G.
purchased on 22/09/2024
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5
/5
★★★★★
A very satisfactory shipment and an even prettier teapot in real life.
Geraldine G.
purchased on 14/09/2024
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5
/5
★★★★★
Very good product, I recommend
Laurent C.
purchased on 09/08/2024
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3
/5
★★★☆☆
Satisfactory product, but unreliable delivery timing
Paola C.
purchased on 06/08/2024
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Answer from Ryokucha
Good morning, being during the holiday season, many of our employees were absent, hence the slightly longer delivery time. Thank you for your understanding.
5
/5
★★★★★
Reliable seller
Thierry M.
purchased on 09/07/2024
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5
/5
★★★★★
Suitable product and delivered as expected. Very good.
Jean-luc C.
purchased on 24/06/2024
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5
/5
★★★★★
Super. The order corresponds perfectly to my wishes.
Thierry C.
purchased on 19/06/2024
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5
/5
★★★★★
I ordered cans of green tea and they arrived without any problems, very fast shipping. I think I will redo more orders from them if the opportunity arises.
Daniela B.
purchased on 05/06/2024
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