Ryokucha consistently delivers a reliable, smooth shopping experience with fast, careful, and efficient shipping and carefully packaged items. Customers highlight long-term trust in a wide selection of quality tea utensils and accessories, including teapots, tea boxes, and cups, arriving in good condition and matching descriptions or photos. The store is praised for responsive communication, helpful service, and environmentally friendly packaging, with many noting repeat purchases and willingness to recommend the site. Overall, the experience is characterized by dependable delivery, solid product quality, and strong customer support.
I bought washi paper tea boxes with a capacity of 200 g. These are far too small to hold 200 g, I put 100 g at most. I found much better ones elsewhere for the same price or even cheaper.
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Response from Ryokucha
Hello,
We are sorry to hear that these boxes did not meet your expectations.
The capacity of 200 g is what our suppliers indicate. However, it is important to specify that this capacity is given as a guideline and strongly depends on the type of tea: a light and voluminous tea will take up much more space than a denser tea. Therefore, it is normal that some references do not allow for 200 g to fit.
Regarding our prices, we understand your comment. As a small business, we do our best to offer fair prices despite the supply costs, and unfortunately, we cannot always align with the prices of some large players.
We are sincerely sorry for this disappointment and thank you for sharing your feedback, which also helps us better clarify this information to our customers.
P
Pier Luigi F.
Rating: 4 out of 5
following a purchase from 28/12/2025
Fantastic tea Sencha
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Serena P.
Rating: 4 out of 5
following a purchase from 26/11/2025
Beautiful product, arrived intact, although I would have liked to find some information about the product and its origin inside
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Response from Ryokucha
Dear Serena, we sincerely thank you for your positive feedback on our product. We apologize for the lack of information inside the package and will consider your suggestion to improve our offering. We hope to see you again soon at Ryokucha!
C
CECILE B.
Rating: 4 out of 5
following a purchase from 16/12/2024
VERY GOOD
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Fiamma R.
Rating: 4 out of 5
following a purchase from 02/12/2024
Product exactly as pictured; good delivery time.
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Response from Ryokucha
Hello,
Thank you for your comment! We are happy that the product met your expectations and the delivery was on time. We hope to see you back on Ryokucha soon!
The Ryokucha team
J
Jean-Pierre J.
Rating: 4 out of 5
following a purchase from 22/11/2024
Excellent products. A small unsightly defect on a cup in the last delivery. This defect has been reported
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Response from Ryokucha
Hello and thank you for your feedback! We're delighted you like our products. Concerning the defect on the cup, we are very sorry for this incident. Rest assured that we will handle your report with care. 😊
A
Acheteur vérifié
Rating: 4 out of 5
following a purchase from 10/03/2023
Ras
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A
Acheteur vérifié
Rating: 4 out of 5
following a purchase from 21/10/2022
A very good experience. Delighted
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Silvia M.
Rating: 4 out of 5
following a purchase from 17/09/2022
Good
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A
Acheteur vérifié
Rating: 4 out of 5
following a purchase from 15/05/2022
Pay attention to the content of the commands, two errors in two commands. It's not so bad but you have to resend each time.
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A
Acheteur vérifié
Rating: 4 out of 5
following a purchase from 10/02/2022
Products very well packed. Package well taped and in good condition.
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Acheteur vérifié
Rating: 2 out of 5
following a purchase from 22/11/2021
-
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Response from Ryokucha
Hello, in order to understand and improve our service, could you please describe your experience. What's wrong with the item you ordered? Please note that if you are not satisfied with the product you have chosen, you have 14 days to contact us and return it. Best regards".
J
jasminewhitetea
Rating: 4 out of 5
Very reliable house.
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A
Acheteur vérifié
Rating: 4 out of 5
following a purchase from 01/05/2021
Very reliable house.
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yann.guillope
Rating: 4 out of 5
Excellent product. Be careful with the packaging in a too small box
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Yann G.
Rating: 4 out of 5
following a purchase from 09/04/2021
Excellent product. Attention to the packaging in a too small box
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cedric.petitjouan
Rating: 2 out of 5
The teapot was on promotion because of a default. Only there were two defaults. One was not mentioned. After complaint I was told that the 2 defaults were mentioned.
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Cédric P.
Rating: 2 out of 5
following a purchase from 03/03/2021
The teapot was in promotion because of a default. Only there were two defaults. One was not mentioned. After complaint I was told that the 2 defaults were mentioned.
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A
adoue-de-nabias.bruno
Rating: 4 out of 5
Good product, good service. All is said.
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A
Acheteur vérifié
Rating: 4 out of 5
following a purchase from 08/02/2021
Good product, quality service. All is said.
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nicolas.geyskens
Rating: 4 out of 5
Very good product. Too bad that the shipping costs are more expensive than the article!
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Acheteur vérifié
Rating: 4 out of 5
following a purchase from 04/01/2021
Very good product. Too bad that the shipping costs are more expensive than the article!
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dupiregael
Rating: 4 out of 5
Very good
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Acheteur vérifié
Rating: 4 out of 5
following a purchase from 12/12/2020
Very good
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cottevalentine
Rating: 4 out of 5
The teapot handles were a little smaller than M, and the shipping costs are quite expensive, otherwise everything else is fine! Thanks
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Acheteur vérifié
Rating: 4 out of 5
following a purchase from 10/12/2020
The teapot handles were a little smaller than M, and the shipping costs are quite expensive, otherwise everything else is fine! Thanks
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jyjjbc
Rating: 4 out of 5
thank you
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s.loviny
Rating: 4 out of 5
a little problem with the first delivery but very good reaction from the customer service
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francis.gigou
Rating: 4 out of 5
I don't like being forced to write.
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nclouw
Rating: 4 out of 5
very well packaged just a little dent on one box but nothing bad my daughter loves what you do
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jyjjbc
Rating: 4 out of 5
thank you
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duwan
Rating: 4 out of 5
Well in the ordering process, Well on the efficient design of the warmer, but it presents a deplorable quality in the wood of the warmer frame (too light plywood, missing, splinters, missing paint) more worthy of a made in India of the 60s than Japan of the 20s... I spent an hour to give the wood a semblance of presentation. Now everything is fine
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