Customer reviews of Ryokucha

9,4 /10

Based on 221 published reviews

Summary of reviews

Ryokucha consistently delivers a reliable, smooth shopping experience with fast, careful, and efficient shipping and carefully packaged items. Customers highlight long-term trust in a wide selection of quality tea utensils and accessories, including teapots, tea boxes, and cups, arriving in good condition and matching descriptions or photos. The store is praised for responsive communication, helpful service, and environmentally friendly packaging, with many noting repeat purchases and willingness to recommend the site. Overall, the experience is characterized by dependable delivery, solid product quality, and strong customer support.

3 star reviews

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Sylvie U.

Published on 08/05/2025 à 09h05 following a purchase from 22/04/2025

The model presented for sale is equipped with a bamboo handle, but the delivered model has a plastic handle! The customer service, in response to my observation - my disappointment - simply said, "that's how it is."

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Response from Ryokucha Published on 12/05/2025

Hello,

Thank you for taking the time to share your feedback. We are sorry to hear about your disappointment regarding the product's handle.

After checking, the photos on our product page do indeed show the model with a plastic handle, in accordance with the delivered product. However, we understand that the last photo may have caused confusion: it is an image provided by the manufacturer and is not contractual.

We take your comment seriously and will adjust our product page to avoid any ambiguity in the future.

Paola C.

Published on 20/08/2024 à 11h35 following a purchase from 06/08/2024

Satisfactory product, but unreliable delivery timing

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Response from Ryokucha Published on 26/08/2024

Good morning, being during the holiday season, many of our employees were absent, hence the slightly longer delivery time. Thank you for your understanding.

Acheteur vérifié

Published on 02/02/2023 à 11h44 following a purchase from 24/01/2023

The boxes do not contain 200g of tea but rather 150g

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