Customer reviews of Ryokucha

9,4 /10

Based on 223 published reviews

Summary of reviews

Ryokucha consistently delivers a reliable and smooth shopping experience with fast, careful, and timely delivery that protects items and meets expectations. Customers highlight the quality and variety of products, including teapots, cups, tea boxes, and the extensive selection, noting that items arrive in good condition and match descriptions or photos. The service stands out for clear communication, responsive support, and a seamless ordering process, with many praise for packaging, environmentally friendly effort, and repeat purchases due to dependable delivery and positive product experiences. Overall, reviewers value trustworthy, efficient service and a broad range of well-packaged, well-presented tea-related products.

3 star reviews

Reset filters

Sylvie U.

Published on 08/05/2025 à 09h05 following a purchase from 22/04/2025

The model presented for sale is equipped with a bamboo handle, but the delivered model has a plastic handle! The customer service, in response to my observation - my disappointment - simply said, "that's how it is."

Translated reviews

Response from Ryokucha Published on 12/05/2025

Hello,

Thank you for taking the time to share your feedback. We are sorry to hear about your disappointment regarding the product's handle.

After checking, the photos on our product page do indeed show the model with a plastic handle, in accordance with the delivered product. However, we understand that the last photo may have caused confusion: it is an image provided by the manufacturer and is not contractual.

We take your comment seriously and will adjust our product page to avoid any ambiguity in the future.

Paola C.

Published on 20/08/2024 à 11h35 following a purchase from 06/08/2024

Satisfactory product, but unreliable delivery timing

Translated reviews

Response from Ryokucha Published on 26/08/2024

Good morning, being during the holiday season, many of our employees were absent, hence the slightly longer delivery time. Thank you for your understanding.

Acheteur Vérifié

Published on 02/02/2023 à 11h44 following a purchase from 24/01/2023

The boxes do not contain 200g of tea but rather 150g

Translated reviews