Customer reviews of Senup

Hello, We understand your dissatisfaction and apologize for this inconvenience beyond our control. However, this notice invites you to judge the totality of your experience on our site during your order and not only on one of the aspects of the ordering process. We are therefore sorry that we did not receive your notice concerning the navigation on the site, the taking of the order, the possible contacts with our customer service or the delivery time.
Sincerely, The Senup team

Hello, the first relay point you mentioned was not a UPS relay point and therefore we had to encode another relay point near you.
UPS sends an automatic e-mail with the destination address once the package is on its way. As the package has not been picked up by you, it is currently being redirected to the relay point below. LES SECRETS DE CHARLOTTE 32 AVENUE JULES FERRY ANNEMASSE, 74100, FR I invite you to follow your package using the link that was given to you in order to be able to retrieve it as soon as it is delivered.
I apologize for this inconvenience but we have done everything in our power to ensure that the package is delivered as soon as possible, as close as possible to the address you requested. I remain at your disposal for any further information. Sincerely, Frédéric. The Smartlifetime team.

Hello Sir, We are surprised by your comment because first of all, your review is not about your last order but about the one of November 17th which was delivered on November 20th, three days later. Regarding your order of December 4, and as we announce on our website, the delivery time was longer than usual. Your order shipped on December 7 was delivered on December 15. We are therefore far from the one month delay mentioned in your comment.
Sincerely, The Senup team

Hello Sir, We are sorry that you did not enjoy the browsing experience on our site. Please be aware that a new, more user-friendly site will be released soon. Sincerely, Frédéric. The Smartlifetime team.

Hello Sir, It is important to know that with the COVID health crisis, parcel carriers are facing a considerable work overload. We cannot check the tracking of all the parcels we send and that is why we systematically send the link to track the parcel to our customers. In case of a problem we intervene immediately as soon as we are informed. I regret your dissatisfaction but I am happy to hear that you have received your order. Sincerely, Frederic The Senup team.

Hello, I see that the package was returned to us after a failed delivery. Here is what I can read in the tracking of the DPD carrier: Returned to the warehouse after an unsuccessful delivery attempt. An access code is required for the delivery address. Could you please provide us with the access code so that we can reship the order? Thank you in advance. Sincerely, Frederic.

Hello Mr. Mohamed, I am surprised to read your opinion concerning the non-delivery of your package while GLS indicates to have delivered it on 3/11/2020. Here is the tracking of your package: https://gls-one.be/fr/trace?query=716125387771 Would you be so kind as to check this and contact us via our website in case of problem? Thank you in advance and remain at your disposal for any further information. Sincerely, Frédéric.

Hello Sir, After checking the tracking of your package which was shipped on 5/10/2020, the first business day following your order, we note that your package was delivered with a lot of delay. Usually DPD delivers within 24 to 48 business hours, but unfortunately your package was delivered on the 19/10. I apologize for this delay which is most probably related to the disruptions caused by the health crisis. Here is the tracking of your package: https://tracking.dpd.de/status/fr_BE/parcel/05345104741842 We remain at your disposal for any further information. Sincerely, Frédéric. www.smartlifetime.com

Hello Sir, The delivery has indeed been slower than usual but this is displayed in large and in red on all pages of our site. Indeed, the carriers have not yet completely absorbed the delays related to the containment period. As for the product not corresponding to the use that you wish to make of it, I do not think that the responsibility can be imputed to us... As a reminder, a return is always possible. Sincerely, Frédéric, the Smartlifetime team.

Hello, Your order shipped on April 23 was delivered on April 24, the next day. As indicated on the delivery tracking that you received when your order was shipped, the package was delivered in a relay point because of the lack of a possible home delivery. I contacted you by phone to give you the coordinates of this relay point and I also sent them to you again by email. Sincerely, The Senup team

Hello, We are very surprised by your bad note because you placed your order on a Sunday and you had ordered pants and not briefs. It is therefore logical that we sent you pants. You then called us the day you received your package to tell us that there was a mistake and we explained to you that you had indeed ordered pants. As proof of our good faith, we even sent you the order confirmation email so that you could verify the information yourself. In conclusion, your note is not justified because it is you who made a mistake by ordering the wrong product and not us who sent you the wrong product. You will agree that it is not the same at all...
Sincerely, Senup Customer Service

Hello, you ordered the product "AMD Edging Sheets 90 x 180 cm - 25 Sheets" and this is what you received. As we explained to you, the part "bordable" is detached from the middle of the sheet so that it can be deployed completely. We will correct the images (non-contractual) so that it is more explicit. I remain at your disposal for any further information. Sincerely, Frédéric. The Smartlifetime team.

I read your evaluation and I am sorry for your dissatisfaction. We use double fluted cardboard boxes with an outer layer of kraft paper to make it as strong as possible. I don't know what happened during shipping but usually our boxes arrive in good condition at their destination. It is true that in order to reduce the size of the shipping cartons we remove the original cartons when possible. This makes handling your package easier for both the carrier and you, and it also saves you from having to throw away even more boxes. Also in regards to our box packaging, we take great care to ensure that the products are in good condition. For example, the more fragile glove packages have been packed in a separate box. I am confident that the incontinence packs you received are intact. I also checked the processing and delivery time of your order. You ordered on a Friday and were delivered the following Tuesday, i.e. 48 working hours later. I would also like to take this opportunity to point out that our storekeepers handle all the products and boxes with gloves since the presence of COVID-19 on Belgian territory (which broke out a good week later than on French territory). We have a loyal clientele and have been doing so for nearly 10 years and we have never recorded a complaint like yours. We are always listening to our customers, we offer an online chat, a free international toll free number and we deal with emails daily, Monday to Friday. Even in this period of COVID 19, where we had to face a huge increase in orders, we continued to work and meet the needs of our customers. You will see on our site that the reviews of our customers are almost always positive. I regret that your experience was not and that you left this comment "lamentable". We could have found a solution and / or considered a compensation. Hoping that you will find the site that will meet your requirements, I present you my sincere greetings. Sincerely, Frederic, Smartlifetime.

Hello Sir, The box you ordered was out of stock at the time of your order. The restocking time was a little longer than expected but the package was shipped on 17/03. It is possible that the delivery time of 24 to 48 hours may also be a little longer due to problems related to COVID 19. We apologize for this inconvenience and remain at your disposal. Sincerely, Frédéric. The Smartlifetime team.

Hello Ms. ********* , I just checked the product description and I do not see that it is indicated that there is an adhesive strip along the entire length. It reads: "Bonding: Non-toxic hot melt adhesive. After checking, it is indeed an error. There are no adhesive strips on the Nateen Easy-8. We will therefore modify the description and apologize for the inconvenience. Sincerely, Frederic of the Smartlifetime team.

Hello, I apologize for this inconvenience, it should not happen. We have informed our carrier and we have also added in your delivery address to indicate that the package can absolutely not be dropped off without a signature. We remain at your disposal for any further information and wish you happy holidays. Sincerely, Frédéric, The Smartlifetime team

Hello Sir, We apologize for this exceptional delay. We have informed our DPD agency of this problem. This should not happen again. We remain at your disposal for any further information. Sincerely, Frédéric from the Smartlifetime team.

I would like to thank you for repairing this error of the delivery man and I will review my evaluation if I am delivered on the 6th as agreed.

I would like to thank you for repairing this error of the delivery man and I will review my evaluation if I am delivered on the 6th as agreed.

Hello Madam, After checking your order, we note that between the receipt of your check (validation of your order) and the delivery of your order, 14 days have passed. This is indeed longer than expected for a product that is out of stock. Some of Abena's lesser-known products sometimes take a while to arrive. We apologize for this inconvenience. We are constantly increasing our stock in order to avoid this type of problem. We have just increased our stock for the Abena Abri-San Premium 5. I remain at your disposal for any further information. Sincerely, Frédéric The Smartlifetime team.

Hello Madam, I would like to apologize for the poor service provided by DPD. We have sent the information to the appropriate department. I would like to inform you that we also offer other carriers such as GLS, Colissimo and UPS. I remain at your disposal for any further information. Sincerely, Frédéric. The Smartlifetime team

Hello Mr. Riebel, I apologize for this inconvenience. The packages were probably damaged during transport, which is quite unusual. Can you confirm that apart from the packaging, all the protections are intact? In order to apologize, we will offer you a package with your next order. I remain at your disposal for any further information. Sincerely, Frédéric. The Smartlifetime team

Mr. Lesault, The additional shipping costs are the result of numerous attempts by the carrier GLS to deliver by truck. We have communicated all the details that were given to us directly to the carrier and are therefore not responsible for the extra cost that was charged by the carrier. I strongly regret this inconvenience and I suggest that the transport (collection + delivery) be directly organized by you from now on in order to avoid this problem from happening again. Sincerely, Frédéric, Seup Customer Service.

Hello, As indicated on the description of the products you ordered, some references were out of stock at the time of your order. We therefore had to recommend them to our supplier. The indication relating to the availability of our products is always mentioned on the description of the latter. Do not hesitate to consult this information before finalizing your order.

Regarding the delivery, the drivers of the transport company are not required to call before their passage. However, you will receive a tracking number and a link that will allow you to follow the progress of your package. This allows you to know when the driver will come to you. We remain at your disposal for any further information. Sincerely, The Senup team

Hello Madam, I regret your dissatisfaction, we check all our products before shipping. If you had contacted us to report the problem with the product (rather than saying nothing and leaving a negative review), we would have taken it back and replaced it with another walker. The return and reshipment costs would have been taken care of by our company. Good communication is important. Regarding UPS, it seems that you have had bad luck. Our carriers UPS and DPD deliver 98% of the parcels on time and to the indicated address. I remain at your disposal for any further information. Sincerely, Frédéric Demesmaeker. Senup Customer Service