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G
Rating: 3 out of 5
The perfect diapers, but the shipping cost is prohibitive!
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Customer reviews of Senup
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9,5
/10
Overall rating: 9,5 out of 10
Based on 7 978 published reviews
Summary of reviews
Fast delivery is a standout feature, with many experiences highlighting timely arrivals and adherence to deadlines. Customers frequently mention that their orders arrived quickly and in accordance with what they expected. The quality of the products is consistently praised, with numerous remarks indicating satisfaction with the items received. Additionally, the customer service is noted for being responsive and helpful, particularly during after-sales inquiries and for providing updates on order status.
Reviews 2 and 3 stars
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Rating: 3 out of 5
I am disappointed with the DPD pick-up delivery service. The package, announced with a delay of 2 to 3 days, ultimately took 7 to 8 days to arrive. Unfortunately, this is not the first time that the delays have reached a full week. Moreover, the package was not delivered to the relay point I had selected. The relay point chosen by the service is not even one of the closest to my home. Finally, while tracking the package, I noticed that it passed through several centers far from its final destination (Courcelles, Vilvoorde, Arras, Roissy, Nancy), which seems to have contributed to the delay. Nadine
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Response from Senup
Dear Nadine,
Thank you for taking the time to share your experience with our service. We are sorry to hear that the delivery of your package did not meet your expectations, particularly regarding the delays and the choice of the relay point. We understand how frustrating this can be and we apologize for the inconvenience.
Please know that we take your comments very seriously and we will pass them on to our delivery partner to improve our service. Your feedback is valuable and helps us to progress.
We hope to have the opportunity to fully satisfy you on your next order.
Best regards,
The Senup team
Thank you for taking the time to share your experience with our service. We are sorry to hear that the delivery of your package did not meet your expectations, particularly regarding the delays and the choice of the relay point. We understand how frustrating this can be and we apologize for the inconvenience.
Please know that we take your comments very seriously and we will pass them on to our delivery partner to improve our service. Your feedback is valuable and helps us to progress.
We hope to have the opportunity to fully satisfy you on your next order.
Best regards,
The Senup team
F
Rating: 3 out of 5
Order received after quite a few mishaps! Package sent to a relay point in Chatillon while I live in Meudon. A relay point that opens from 10:30 AM to 12:30 PM and is closed on Saturday, Sunday, and Monday while the site indicates that it is open. UPS should absolutely be avoided as a carrier. No professionalism. Bottle arrived coffee by the cap. etc
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Response from Senup
Hello,
We sincerely apologize for the inconveniences encountered during the delivery of your order.
After verification, the relay point initially selected was an automatic locker. Unfortunately, the package was too large for this locker, which resulted in an automatic transfer to another relay point. Normally, the carrier selects the nearest available relay, but we fully understand that this situation was inconvenient.
To avoid this type of inconvenience in the future, we recommend not choosing an automatic locker for large packages.
Furthermore, the alcohol-free Eau de Toilette - 500 ml, reported as damaged, will be automatically resent to you free of charge with your next order.
Once again, our apologies for this experience. We hope to provide you with complete satisfaction with your next order.
Best regards,
The Senup team
We sincerely apologize for the inconveniences encountered during the delivery of your order.
After verification, the relay point initially selected was an automatic locker. Unfortunately, the package was too large for this locker, which resulted in an automatic transfer to another relay point. Normally, the carrier selects the nearest available relay, but we fully understand that this situation was inconvenient.
To avoid this type of inconvenience in the future, we recommend not choosing an automatic locker for large packages.
Furthermore, the alcohol-free Eau de Toilette - 500 ml, reported as damaged, will be automatically resent to you free of charge with your next order.
Once again, our apologies for this experience. We hope to provide you with complete satisfaction with your next order.
Best regards,
The Senup team
A
Rating: 3 out of 5
Great
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P
Rating: 3 out of 5
My 2 packages were not delivered to the correct address next to my house but 2 km away, I had to take my car with parking issues. Best regards
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J
Rating: 3 out of 5
The information about the arrival of the package is not very efficient
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M
Rating: 3 out of 5
When I placed the order, I went as usual on the previous order and had it reordered, and instead of putting Ls your software put Ms, and I didn't pay attention.
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P
Rating: 2 out of 5
I haven't had anything myself, I have set new ones: my address is Voets Pierro Hertstraat 16/3732 Hoeselt, the package was supposed to be at the address Bergstraat 18/3730 Hoeselt, this is due to DPD everything we order, (wherever) and it is DPD then know that it is delivered incorrectly or days later or not at all.
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S
Rating: 3 out of 5
As usual, fast and accurate delivery.
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F
Rating: 3 out of 5
Layers too narrow
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C
Rating: 2 out of 5
Usually very satisfied, my parcel was delayed which put me in difficulty this time. I had to go to the pharmacy in my town. So I can't give you my usual 5 stars.
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F
Rating: 3 out of 5
SMALL DELAY TO THE DEPARD
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D
Rating: 3 out of 5
Fast delivery after payment.
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Y
Rating: 3 out of 5
Satisfied with the quality
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C
Rating: 3 out of 5
I changed my delivery method Before Gls order on Monday delivery on Thursday Now DPD a little more expensive and fast in theory: order on Monday delivery the following Monday 2 times in a row For me DPD does not meet its commitment of 1 to 3 days.
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A
Rating: 3 out of 5
The increase in shipping costs to Corsica, even when delivery is offered to France, leads to a 25% increase in cost for the customer. No alternative is offered to delivery by the Chronopost carrier, which is undoubtedly overcharging. If I can't find an alternative by the time I place my next order, I'll turn to another supplier with better rates, which offers free delivery to Corsica for orders of €69 or more via Mondial Relay's point relais service. Offering only DPD as an option for Corsica will lead your potential customers to imitate me by turning to other service providers.
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M
Rating: 3 out of 5
Fast delivery as always.but no reward for loyalty in orders.too bad.
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Response from Senup
Dear Madam
Thank you for taking the time to let us know your opinion of the service offered on our site.
However, we do offer loyalty discounts. All you need to do is convert the points you've earned from your purchases into a discount voucher. You'll find the procedure to follow on our website, here's the link: https://www.senup.com/senior-help/22-points-de-fidelite
We remain at your disposal and wish you an excellent day.
The Senup team
Thank you for taking the time to let us know your opinion of the service offered on our site.
However, we do offer loyalty discounts. All you need to do is convert the points you've earned from your purchases into a discount voucher. You'll find the procedure to follow on our website, here's the link: https://www.senup.com/senior-help/22-points-de-fidelite
We remain at your disposal and wish you an excellent day.
The Senup team
J
Rating: 3 out of 5
well
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A
Rating: 3 out of 5
We had to go downstairs for the deliveryman to lift the parcel...
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T
Rating: 3 out of 5
I bought a large quantity but the price is still high.
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C
Rating: 2 out of 5
I have reservations, because the box I received was all torn open!
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D
Rating: 2 out of 5
After 8 days of testing, the NATEEN pants (7 G) proved to be much less waterproof than the TENA (8).
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M
Rating: 3 out of 5
Problems with the delivery, deliveryman not serious, I do not recommend this delivery company, I had a hard time finding a relay point, however, Senup staff very courteous and very friendly and understanding
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I
Rating: 2 out of 5
I paid to get 10 packages of MoliMed for men and received only 2 My judgment is negative
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Response from Senup
Good morning, We noticed your negative review regarding your experience on our Smartlifetime shop. We are sorry but after checking, we realized that there was a confusion due to the communication recorded by you when you made your payment by bank transfer. In fact, you put a communication that corresponds to another order placed by you that refers to two packages of hartmann molimed for men active. We do as soon as possible to ship the missing 8 packages. Sincerely, Smartlifetime customer service.
I
Rating: 2 out of 5
I paid to get 10 packages of MoliMed for men and received only 2 My judgment is negative
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Response from Senup
Thank you I am waiting for the eight parcels
E
Rating: 3 out of 5
Tax the returns - about 11€ for expenses while the parcel is deposited in a relay and that another order in a different size was placed. I find that anti commercial
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Response from Senup
Dear Madam, We take note of your evaluation which we find however unjustified. You made a mistake on the size of the protections when you placed your order. Following this, you contacted us to ask us to return the products that were not suitable. Of course, we accepted the return of the products and explained to you twice (once via the online chat and once by e-mail) the return procedure. You were therefore perfectly informed of the 11.9 € UPS return shipping costs that you had to pay. Indeed, since this is not an error on our part, you are responsible for the return shipping costs and you have been informed twice. Therefore, you accepted to receive the UPS return slip with full knowledge of the cost. We did not force you to choose this solution because, as stated during our discussions, you could choose the return method of your choice. We do not impose anything to our customers. We remain at your disposal for any further information. Sincerely yours, The Senup team
E
Rating: 3 out of 5
Product not as good as expected...
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A
Rating: 3 out of 5
I was very unhappy to learn only after my order that the product was out of stock; moreover no date of delivery announced.
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F
Rating: 3 out of 5
Very good response from Senup, very satisfied with the help. Mixed opinion because of the really mediocre UPS delivery if you are not permanently at home (delay, failure to report delivery, change of pickup location, waiting). Why not propose a wider range of subcontractors to have a reliable delivery?
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C
Rating: 2 out of 5
Fast delivery but very disappointed by the quality of the plastic gloves inside. I changed products by paying more and I regret it.
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D
Rating: 2 out of 5
15 days for a shipment by GLS! Carrier to be blacklisted urgently, it's not the first time it happens!
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L
Rating: 3 out of 5
The delivery service by GLS is deplorable: only one parcel out of two received since more than two weeks, parcel which made the tour of France, damaged cardboard box, unreachable customer service, no information given as for the day of delivery, neither email, nor sms, nor call of the deliverer (it is the surprise, it is necessary to be at home 24 hours a day!)... Otherwise, no concern with Senup at which I place orders for my mother since 2 or 3 years and good customer service.
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Response from Senup
Hello Madam, We are sorry for the delivery problem you had with your last order. As we discussed this morning, we are doing everything possible to ensure that the second package reaches you quickly. We remain at your disposal and wish you a nice afternoon. The Senup team
J
Rating: 3 out of 5
often problems with payment
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A
Rating: 2 out of 5
I have been waiting for my delivery for almost 3 weeks now. How can I tell you about it? .............
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Response from Senup
Hello, We will contact Attends immediately to find out the reason for this delay in delivery. We will keep you informed as soon as possible and remain at your disposal for any further information. Sincerely, Frédéric. The Smartlifetime team.
M
Rating: 3 out of 5
Very disappointed by the Nateen flexi maxi XL. Absorption capacity much lower than the given capacity, the size also smaller than the Hartmann Mobiles when it is supposed to be identical.
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C
Rating: 2 out of 5
Impossible to get delivery as usual in a relay point. Arrived at my house and left at my neighbor's.
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Response from Senup
Hello, To be delivered in a relay point, you must select the carrier "UPS Access Point" and specify the desired relay point, as indicated on the site: "Indicate the desired relay point in the order summary". You can also contact us by e-mail or online chat if you want to change the delivery method. We have a very fast reaction time and will always do our best to answer your request. I remain at your disposal for any further information. Sincerely, Frédéric from the Smartlifetime team
E
Rating: 3 out of 5
Bjr unfortunately the boxes are too big, too heavy and always arrive damaged and taped up by the deliveryman.
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J
Rating: 3 out of 5
delivery time not respected. I was not used to this.
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R
Rating: 3 out of 5
Good but some difficulties finally solved during the delivery
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E
Rating: 3 out of 5
Too big and too heavy boxes often arrive very damaged or even opened
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