Fast delivery is a standout feature, with many experiences highlighting timely arrivals and adherence to deadlines. Customers frequently mention that their orders arrived quickly and in accordance with what they expected. The quality of the products is consistently praised, with numerous remarks indicating satisfaction with the items received. Additionally, the customer service is noted for being responsive and helpful, particularly during after-sales inquiries and for providing updates on order status.
Thank you for your feedback on the order you placed on our website. However, I must inform you that the price you paid for the products you chose is much lower than the price charged by our competitors. Buying by "lots" or "packs" allows you to save a lot of money. Sincerely, The Senup team
A
Acheteur vérifié
Rating: 3 out of 5
following a purchase from 26/03/2021
The description of the articles is not clear and too brief (dimensional characteristics).
Translated reviews
A
Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 20/03/2021
notice of shipment then nothing more...
Translated reviews
Response from Senup
Hello Madam, I am quite surprised by your evaluation and your comment because I immediately replied to the email you sent us in order to obtain information on the delivery tracking. The information provided was very precise.
Have a nice day. the Senup team
A
Acheteur Vérifié
Rating: 2 out of 5
following a purchase from 28/02/2021
One of the two products was not the right one
Translated reviews
A
Acheteur vérifié
Rating: 3 out of 5
following a purchase from 08/03/2021
Deteriorated packaging and partly opened For the discretion of the contents, it is the discomfort in front of the merchant
Translated reviews
A
Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 12/02/2021
A little expensive
Translated reviews
A
Acheteur vérifié
Rating: 2 out of 5
following a purchase from 15/02/2021
Waited for my order to be delivered for over 10 days. A second order was re-shipped this time delivered in 48 hours. It was the fault of the warehouse in France but still annoying in the planning. Very understanding and friendly in Belgium. Toll free number not possible to get from France. Would like to have the explanation.
Translated reviews
Response from Senup
Hello Sir, It seems that there was a problem with your package and that's why we sent a second time your order before receiving the return of the first package. We apologize for this inconvenience. However, our toll-free number 00800 1995 1995 is working properly. We remain at your disposal for any further information. Sincerely, Frédéric, Smartlifetime Customer Service
A
Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 15/02/2021
Fast delivery time, Tena product very good. 3 stars because the box was open, the tape is of poor quality, it's a shame to neglect this element; I hesitate to recommend for this reason.
Translated reviews
Response from Senup
Thank you for your constructive comment and I apologize for this inconvenience. We use high performance adhesives that are adapted to the weight of our packages. Unfortunately, temperatures below 5° to 0° have a negative impact on the adhesion of the adhesives. We are currently testing different adhesives in order to find the most suitable product. I am sure that we will find a solution soon. Sincerely, Frédéric, the Senup team.
A
Acheteur vérifié
Rating: 2 out of 5
following a purchase from 29/01/2021
Parcel blocked at the carrier GLS a phone call to retrieve our package, cost us 4, never again that !!!!
Translated reviews
A
Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 12/01/2021
problem with the bed sheets but very quickly solved by the company
Translated reviews
A
Acheteur vérifié
Rating: 3 out of 5
following a purchase from 14/01/2021
I received the code by sms, but I was in day hospitalization. I was expecting to receive information for a second visit. But my package was given to a neighbor; what's the use of sending me a code if it's to put the package in a neighbor's house.
Translated reviews
A
Acheteur vérifié
Rating: 3 out of 5
following a purchase from 11/01/2021
delivery times in (24 h) too long not maintained damage
Translated reviews
A
Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 31/12/2020
I had a big problem with the delivery of the package to my home, when it should have been delivered by DPD Pick UP. I couldn't get it corrected despite a reactive customer service.
Translated reviews
A
Acheteur vérifié
Rating: 3 out of 5
following a purchase from 03/01/2021
I placed my order on 03/01 and it was delivered on 11/01. It usually goes much faster. I was obliged to buy the products elsewhere, while waiting for my delivery.
Translated reviews
A
Acheteur vérifié
Rating: 3 out of 5
following a purchase from 27/12/2020
order conforms and fast. However, it is impossible to validate the discount code SLTFIRST for the first order to benefit from -5%.
Translated reviews
A
Acheteur Vérifié
Rating: 2 out of 5
following a purchase from 04/01/2021
Very poorly packed package arrived open
Translated reviews
Response from Senup
Hello, We understand your dissatisfaction and apologize for this inconvenience beyond our control. However, this notice invites you to judge the totality of your experience on our site during your order and not only on one of the aspects of the ordering process. We are therefore sorry that we did not receive your notice concerning the navigation on the site, the taking of the order, the possible contacts with our customer service or the delivery time.
Sincerely, The Senup team
A
Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 15/12/2020
Too bad there is no loyalty program for the protections.
Translated reviews
Response from Senup
Hello, As mentioned on our Senup website, we offer a loyalty program to all our customers. Each purchase earns you a certain amount of loyalty points that you can then convert into coupons. These vouchers can then be applied directly in your shopping cart when you place your order. Sincerely, The Senup team
A
Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 10/12/2020
Delivery time longer than announced.
Translated reviews
Response from Senup
Hello, As indicated on our website, delivery times are currently longer during this period.
Have a nice holiday season. Sincerely, The Senup team
A
Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 25/11/2020
Very good product level but it's been 2 times that the packaging of the delivery is damaged.the last time the deliveryman even helped us package by package hello discretion.moreover it is for my mom and we think it's for me.grrrrr
Translated reviews
A
Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 18/11/2020
The description of the products is not necessarily true but delivery is fast.
Translated reviews
A
Acheteur Vérifié
Rating: 2 out of 5
following a purchase from 17/11/2020
one month in all : what a performance !
Translated reviews
Response from Senup
Hello Sir, We are surprised by your comment because first of all, your review is not about your last order but about the one of November 17th which was delivered on November 20th, three days later. Regarding your order of December 4, and as we announce on our website, the delivery time was longer than usual. Your order shipped on December 7 was delivered on December 15. We are therefore far from the one month delay mentioned in your comment.
Sincerely, The Senup team
A
Acheteur vérifié
Rating: 3 out of 5
following a purchase from 30/11/2020
Quite a lot of choice but not very commercial since a very large reta
Translated reviews
A
Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 30/10/2020
The delay of reception of the ordered articles was particularly long and the packing was defective insufficient protector! Can do better
Translated reviews
A
Acheteur Vérifié
Rating: 2 out of 5
following a purchase from 17/10/2020
I do not understand why the package was given to the Post Office without notifying me! I had to ask you directly to find out!
Translated reviews
Response from Senup
Hello Sir, It is important to know that with the COVID health crisis, parcel carriers are facing a considerable work overload. We cannot check the tracking of all the parcels we send and that is why we systematically send the link to track the parcel to our customers. In case of a problem we intervene immediately as soon as we are informed. I regret your dissatisfaction but I am happy to hear that you have received your order. Sincerely, Frederic The Senup team.
A
Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 22/10/2020
Hello, your service is very good but according to the information on your site I thought I was buying Belgian products but in the end it's Chinese :(((
Translated reviews
Response from Senup
Hello Mr. Sauvage, The surgical masks you bought are indeed made in China and are of very good quality. I don't understand why you think you bought masks made in Belgium because there is no mention of it. I am looking forward to hearing from you and I am at your disposal for any further information. Sincerely, Frédéric.
A
Acheteur Vérifié
Rating: 2 out of 5
following a purchase from 18/10/2020
Package never received. The delivery man did not bother to insist with the doorman. We are handicapped and visually impaired and it takes us some time to reach the doorman of the apartment. I think that it is useless to specify that any external displacement is out of our possibilities. This merchandise has been paid in cash by Master Card and I hope to receive the due delivery soon. Thank you very much. C.L.
Translated reviews
Response from Senup
Hello, I see that the package was returned to us after a failed delivery. Here is what I can read in the tracking of the DPD carrier: Returned to the warehouse after an unsuccessful delivery attempt. An access code is required for the delivery address. Could you please provide us with the access code so that we can reship the order? Thank you in advance. Sincerely, Frederic.
A
Acheteur vérifié
Rating: 2 out of 5
following a purchase from 31/10/2020
Follow-up: little information after the completion of the order Delivery time does not correspond to what was mentioned on the site
Translated reviews
Response from Senup
Hello Mr. Mohamed, I am surprised to read your opinion concerning the non-delivery of your package while GLS indicates to have delivered it on 3/11/2020. Here is the tracking of your package: https://gls-one.be/fr/trace?query=716125387771 Would you be so kind as to check this and contact us via our website in case of problem? Thank you in advance and remain at your disposal for any further information. Sincerely, Frédéric.
A
Acheteur vérifié
Rating: 3 out of 5
following a purchase from 22/10/2020
Problem of delivery blocked because partly available, follow-up error in the routing to the warehouse. Otherwise products always perfect
Translated reviews
A
Acheteur vérifié
Rating: 2 out of 5
following a purchase from 10/10/2020
Order shipped quickly Site quite complicated to order Had to call back three or four times after a failed delivery
Translated reviews
A
Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 11/09/2020
for the first time since I order from sen up I have problems long delay damaged package and incomplete order
Translated reviews
Response from Senup
Hello, It is true that your order was exceptionally delivered 48 hours late and we apologized for that. As for the 6 packages forgotten during the preparation, they were immediately shipped as soon as you contacted us.
We look forward to serving you again. Sincerely, The Senup Team
A
Acheteur vérifié
Rating: 3 out of 5
following a purchase from 30/09/2020
very long delivery time
Translated reviews
A
Acheteur Vérifié
Rating: 2 out of 5
following a purchase from 17/08/2020
I think it's a shame not to have a complete set of handles but without a nail it's useless
Translated reviews
A
Acheteur Vérifié
Rating: 2 out of 5
following a purchase from 19/08/2020
Good site, however, flimsy packing boxes re-scotched by the carrier, and do not order the Nateen brand. The protections of disintegrate completely, there are granules of absorbing gel everywhere
Translated reviews
A
Acheteur vérifié
Rating: 3 out of 5
following a purchase from 21/08/2020
The products no longer correspond to the quality I knew ...
Translated reviews
A
Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 29/07/2020
I did not find the disposable washcloths
Translated reviews
A
Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 16/06/2020
Price obtained on amazon at the time of my order: -15% and- 10% with shipping. Product question: no problem
Translated reviews
A
Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 14/06/2020
very long supply time, about a month between the order and the delivery, moreover the money is taken from the order. finally, the place of delivery has not been respected....
Translated reviews
A
Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 27/05/2020
Hello, it is not always easy to find the reference that we are looking for in stores or supermarkets. I found the right reference on this site but I find the rates really excessive. vice the business of dependence.
Translated reviews
Response from Senup
Hello Mr. Gervais, We have difficulty understanding how you can find our prices excessive when we offer particularly aggressive prices, if not the cheapest on the market with our discounted packaging. In addition, you have benefited from free delivery and we offer a 2% discount via our loyalty system. Today, on the 23/06, you called us to inform us that you had received the wrong packages (on the 5/06?) in correct product packaging for the 5 boxes of TENA. This is quite incredible and unheard of. You then insisted on keeping all these packages free of charge and that we deliver the correct references to you again.
You will understand that we cannot accept this and that we will carefully analyze your package once it is returned. We remain at your disposal for any further information. Sincerely, Frédéric. The Senup team.
A
Acheteur vérifié
Rating: 2 out of 5
following a purchase from 05/06/2020
The navigation on the site is rather difficult because it is not easy to find your way around the use of the products. There should be an explanation on a specific page specifying the difference between mobile diaper, anatomical protection, anatomical layer .... It would also be necessary to specify the dimensions of the product which are not specified.
The arrival of the products is random, the delays are sometimes very long due to stock shortages and there is no warning. You have to call to solve these problems. So you have to be available to do it. The interlocutors are charming, but the problem remains the same for us users. The follow-up is rather random, it seems that emails warn but not always. Maybe a handling error.... Apart from this fact no errors in the ordered products. So positive and negative.
Translated reviews
A
Acheteur vérifié
Rating: 3 out of 5
following a purchase from 14/05/2020
for a generous chest, I expected a more efficient support.
Translated reviews
We use cookies for audience measurement and improving user experience.
English 
Français 
Italiano 
Nederlands 