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A
Rating: 3 out of 5
It's not smartlife time's fault but the mother companies who modify their products without warning
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Customer reviews of Senup
Trust Attestation
9,5
/10
Overall rating: 9,5 out of 10
Based on 7 978 published reviews
Summary of reviews
Fast delivery is a standout feature, with many experiences highlighting timely arrivals and adherence to deadlines. Customers frequently mention that their orders arrived quickly and in accordance with what they expected. The quality of the products is consistently praised, with numerous remarks indicating satisfaction with the items received. Additionally, the customer service is noted for being responsive and helpful, particularly during after-sales inquiries and for providing updates on order status.
Reviews 2 and 3 stars
Reset filtersA
Rating: 3 out of 5
the order went well, but the delivery was terrible, the delivery man had to call so that we could open the door, the phone was out of order, he came several times without ever calling and finally dropped off the 2 heavy boxes at the neighbor's house across the street that we don't even know. we wonder if we'll order again considering the quality of the delivery
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A
Rating: 3 out of 5
It would be wise to transmit the information (schedules, phone number ...) to the deliveryman in order to avoid several failed deliveries. If this is done automatically then the delivery company is not very attentive.
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A
Rating: 3 out of 5
Order delivered after one week but company in Belgium. Protection not adapted for the night. Urinary and fecal leaks noted
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Response from Senup
Hello, your review is only about the product and not about the quality of the service offered by our store.
Would you be so kind as to modify or delete this review?
You can rate a product directly on its description sheet.
Sincerely, Stefania Senup Customer Service
Would you be so kind as to modify or delete this review?
You can rate a product directly on its description sheet.
Sincerely, Stefania Senup Customer Service
A
Rating: 3 out of 5
Products not always easy to find on the site
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A
Rating: 3 out of 5
Delivery a little too long for this type of product Too bad
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A
Rating: 3 out of 5
I did not have follow up of my order nor the day of delivery
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A
Rating: 2 out of 5
delivery ok, but wrong description and pictures of the article, so the products received do not correspond to the needs...
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Response from Senup
Hello, you ordered the product "AMD Edging Sheets 90 x 180 cm - 25 Sheets" and this is what you received. As we explained to you, the part "bordable" is detached from the middle of the sheet so that it can be deployed completely. We will correct the images (non-contractual) so that it is more explicit. I remain at your disposal for any further information. Sincerely, Frédéric. The Smartlifetime team.
A
Rating: 3 out of 5
I asked for a copy of the invoice to be attached in the box sent as usual Unfortunately nothing received If there is a way to send it by mail because I do not have a printer Thank you Mrs A.
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A
Rating: 3 out of 5
Packaging less well than other shipments
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A
Rating: 3 out of 5
The delivery was missed, I had to recover my package, on foot, and, at a crossroads, 500m from my home !!!!. The 2 delivery men didn't seem to know their GPS, or? they were beginners. But I'm tolerant!
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A
Rating: 3 out of 5
Delivery time not respected
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Response from Senup
Hello, Your order was placed on 27/12 and shipped the same day. Taking into account only the working days, your parcel was indeed delivered on 3/01, with 2 days of delay.
We have noticed that the transporters have treated the parcels with a little delay during the holiday season. I apologize for this exceptional delay. Sincerely, Frédéric. The Senup team.
We have noticed that the transporters have treated the parcels with a little delay during the holiday season. I apologize for this exceptional delay. Sincerely, Frédéric. The Senup team.
A
Rating: 3 out of 5
Three stars not two because the delivery time was fast, it's my first order and the package arrived in very bad condition because the packaging was too light so the products inside arrived very, very damaged. However I contacted the customer service who answered me quickly but still the packing boxes are too light (even for pants), risk of gutting the package and if there are fragile things..... I do not know if I would recommend this site.
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A
Rating: 2 out of 5
I ordered 2 packs of nateen anatomical protections because on the description it was said that there was a large adhesive strip all along. I received them in time except that no adhesive strip Otherwise I am never disappointed by smartime
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Response from Senup
Hello Ms. ********* , I just checked the product description and I do not see that it is indicated that there is an adhesive strip along the entire length. It reads: "Bonding: Non-toxic hot melt adhesive. After checking, it is indeed an error. There are no adhesive strips on the Nateen Easy-8. We will therefore modify the description and apologize for the inconvenience. Sincerely, Frederic of the Smartlifetime team.
A
Rating: 2 out of 5
The order was complete but the delivery time was not respected, the place of delivery was not respected and not practical at all. I will not recommend this site anymore.
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A
Rating: 3 out of 5
Protections a little thick, big, but good protection.
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A
Rating: 2 out of 5
Review the delivery method, the package was delivered but it was tipped over the gate and remained under the rain for 2 hours. The transport company did not care about its contents because the box was damaged and soaked.in the future give instructions to the deliverymen (call me before delivering to ensure our presence or leave a notice of passage..thank you
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Response from Senup
Hello, I apologize for this inconvenience, it should not happen. We have informed our carrier and we have also added in your delivery address to indicate that the package can absolutely not be dropped off without a signature. We remain at your disposal for any further information and wish you happy holidays. Sincerely, Frédéric, The Smartlifetime team
A
Rating: 3 out of 5
requested samples not received, delivery date respected, box a little damaged
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A
Rating: 3 out of 5
delivery time too long
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A
Rating: 3 out of 5
The delivery time is quite long and some items in the order are not the right size.
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A
Rating: 3 out of 5
THE ORDER TAKEN A LONG TIME TO ARRIVE AND NO MESSAGE WAS ISSUED TO Warn ME OF ITS ARRIVAL
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A
Rating: 3 out of 5
THIS PROTECTION IS AVERAGE BECAUSE THE ADESIF FASTENER DOES NOT HOLD VERY WELL FOR THE NIGHT.
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A
Rating: 2 out of 5
I left my phone number to be notified and in the comments, I had left instructions in case I was absent with the number of a neighbor living in the same building to contact... What is the point of leaving instructions if you don't leave them with the delivery person? And why doesn't GLS warn us of the delivery date? The delivery was made to a neighbor I don't know, but fortunately honest
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A
Rating: 3 out of 5
As far as the site and shipping are concerned, everything is ok and I recommend this site and the products sold and the speed of shipping. However, the transit by the carriers leaves something to be desired. My package arrived several days later and the box had suffered damage. The very nice delivery man asked me to check if everything was present, it was the case...
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A
Rating: 3 out of 5
Product true to its expectations, but delivery by DDP zero, they are supposed to deliver three times, the first instead of home delivery, they put the packages in a relay point, while on the site it is not even proposed. And the icing on the cake, the delivery point is closed for 2 weeks ... so packages stuck 2 weeks. THANK YOU DDP
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A
Rating: 3 out of 5
Delivery time really too long
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A
Rating: 3 out of 5
the carton regularly arrives damaged
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A
Rating: 3 out of 5
The box was not presented to my home by the carrier. I searched and collected the box myself.
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A
Rating: 3 out of 5
the site may be good but the bath seat does not correspond to the photo
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A
Rating: 3 out of 5
sometimes a little slow in deliveries
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A
Rating: 3 out of 5
it's a pity that when you place an order the product is not available and you have to wait a while to receive it otherwise nothing to say
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A
Rating: 3 out of 5
Lack of communication.
Delivery delayed because of lack of stock while on the site, the stock is ok. No info received from you
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Delivery delayed because of lack of stock while on the site, the stock is ok. No info received from you
A
Rating: 3 out of 5
Delivery times are getting longer and are no longer respected
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A
Rating: 3 out of 5
Delay, package stuck in a warehouse for 3 days! Yet usually very punctual! I recommend...
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A
Rating: 3 out of 5
Very long delivery time without information or commercial discount
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Response from Senup
Hello, when you order a product, the availability of this product is always indicated on the description of the latter. The replenishment time when the product is out of stock is indicated as a number of working days. When you place your next order, do not hesitate to consult this information before validating the order. Sincerely yours, The Senup Team
A
Rating: 3 out of 5
Unfortunately not warned of a stock shortage ... Too bad, I was looking forward to my order
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A
Rating: 3 out of 5
The content is what I ordered but the box was quite damaged fortunately it was not missing!
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A
Rating: 3 out of 5
the diameter of the stabilizer is too big, but I ordered the right reference, I will have to put tape to thicken it, it's a pity because it's a gift for my mother
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A
Rating: 2 out of 5
While I usually don't have any problems, this time I couldn't choose the delivery place and had a hard time getting my order.
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Rating: 3 out of 5
The delivery took a very long time and as a compensation I got a voucher for a next order of 6 and considering the time it took for the delivery, I am not ready to order again!
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