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A
Rating: 3 out of 5
I was not able to order on the site, obliged to make a check
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Customer reviews of Senup
Trust Attestation
9,5
/10
Overall rating: 9,5 out of 10
Based on 7 978 published reviews
Summary of reviews
Fast delivery is a standout feature, with many experiences highlighting timely arrivals and adherence to deadlines. Customers frequently mention that their orders arrived quickly and in accordance with what they expected. The quality of the products is consistently praised, with numerous remarks indicating satisfaction with the items received. Additionally, the customer service is noted for being responsive and helpful, particularly during after-sales inquiries and for providing updates on order status.
Reviews 2 and 3 stars
Reset filtersA
Rating: 3 out of 5
it is average because the mail service does not answer any of the mail requests and information formulated
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Response from Senup
Hello, I confess that I do not understand the meaning of your message because after checking, answers were indeed given to your two emails. A first e-mail was sent to you on September 18 at 3:34 pm and a second one on September 20 at 11:04 am. Could you please check that the e-mail address you have registered on our site is correct? If so, we advise you to check your spam folder. Have a nice day. The Senup team.
A
Rating: 3 out of 5
Just a problem to choose the place of delivery via UPS. No request for a location when ordering. Had to send an email to get a delivery place near the desired location. Otherwise, everything is fine.
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A
Rating: 3 out of 5
Delivery time not met
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Rating: 2 out of 5
problem with the carrier"GLS" who left the package in a relay point without notice and I would add that he never came to my home because I was present the day of delivery.
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Rating: 3 out of 5
I find it a shame not to be notified by email when a product is missing. During my last order of August 13, I waited in vain for delivery to my place of vacation. Finally it was delivered 4 days after my departure while I had asked that it be delivered to my home.
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A
Rating: 3 out of 5
I had given two reviews on the products I buy from Sen'up a few months apart, and only the first one (very flattering) was published. The second one, referring to the lower quality of one of the products concerned, was never published on your site.
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A
Rating: 3 out of 5
The amount of my order n° 18080335 has been deducted twice from my account. If you can't refund me, please send me again what has been charged in addition.
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Response from Senup
Hello, after checking we see that you have indeed made a double payment that we have just refunded. If you have any doubts about the acceptance of a payment, I invite you to consult your order history before making a second payment. I remain at your disposal for any further information. Sincerely, Frédéric Demesmaeker, The Senup team.
A
Rating: 2 out of 5
Wrong delivery
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Rating: 3 out of 5
Packing insufficiently taped, package closed by the carrier and despite that arrived open! can do better ......
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Response from Senup
Hello Mr. Gilbert, I apologize for this inconvenience.
However, we use double fluted cardboard boxes made of kraft material and a very effective adhesive for large packages to avoid this type of problem. Furthermore, we protect the products inside the package as much as possible so that they are not damaged.
Unfortunately, we have to admit that the carriers are not always delicate with the parcels and that it happens that some parcels open during the transport. Fortunately, this happens very rarely. I remain at your disposal for any further information. Sincerely, Frédéric Demesmaeker, The Senup team.
However, we use double fluted cardboard boxes made of kraft material and a very effective adhesive for large packages to avoid this type of problem. Furthermore, we protect the products inside the package as much as possible so that they are not damaged.
Unfortunately, we have to admit that the carriers are not always delicate with the parcels and that it happens that some parcels open during the transport. Fortunately, this happens very rarely. I remain at your disposal for any further information. Sincerely, Frédéric Demesmaeker, The Senup team.
A
Rating: 3 out of 5
correct
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A
Rating: 2 out of 5
Not at all absorbent
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A
Rating: 3 out of 5
Carrier not great package delivered point relay ..... while the package should be delivered at home ... say there was no one ... false archi false ... no one to inform you that the package has been deposited ds point relay ... so I do not think to order from you again ....
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A
Rating: 3 out of 5
It's a pity that the Nateen are not plasticized because they are well wrapped. Some problems of delivery ...
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A
Rating: 3 out of 5
I ordered 3 identical undersheets. I received 2 of them in their packaging, perfect. The 3rd one I received without packaging is different: color and texture. Given the cost of returning it, I kept it. However, as this underpad was not clean, I had to wash it at the same time as one of the two I received and used. The one received in its packaging did not move, the other one moved : the 2 central parts superimposed moved in a different way.
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A
Rating: 3 out of 5
The colors are not judicious and do not facilitate the research
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Rating: 2 out of 5
Very slow shipping
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Rating: 3 out of 5
Carton delivered partially open but the entire order was there.
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Rating: 3 out of 5
Too long
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A
Rating: 3 out of 5
This site is good and my order too except for the delivery I had a passage in my house except that mom is days h24 at home for that a week later I call and they tell me they have my package in a withdrawal point!
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A
Rating: 2 out of 5
The carrier took 10 days to deliver the package.
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Response from Senup
Hello, unfortunately you are not the only one in this case.
Indeed, the carriers have accumulated a lot of delays due to the snowfall and it took them more than a week to reabsorb these delays. Here is the answer of our carrier: "We are here in a case of force majeure, not in the case of an operational fault." We remain at your disposal for any further information. Sincerely, Frédéric Demesmaeker, Smartlifetime Customer Service.
Indeed, the carriers have accumulated a lot of delays due to the snowfall and it took them more than a week to reabsorb these delays. Here is the answer of our carrier: "We are here in a case of force majeure, not in the case of an operational fault." We remain at your disposal for any further information. Sincerely, Frédéric Demesmaeker, Smartlifetime Customer Service.
A
Rating: 3 out of 5
Disappointed with the product! Pieces of plastic come off on the outside of the Protection like a bad cut
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Rating: 3 out of 5
No order confirmation after payment. Long waiting time without any warning. I had to send an email to receive news....
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Rating: 3 out of 5
A little long to receive it!
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Rating: 3 out of 5
On the site I have nothing to say, but on the delivery, because no mail or sms or other to tell me that my delivery had arrived at the relay point. I asked the site or was my order that was delivered for 1 week and so I had to hurry before it returned to the supplier ......
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A
Rating: 3 out of 5
It's a pity that one of the ordered products arrived broken. The delivery was ok and the time was respected.
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Rating: 3 out of 5
I order for my mother who is very old, the delivery is fast but the orders are not always easy to make and there is no advantage to be a former customer.
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Rating: 2 out of 5
Article ordered not in stock, but not notified on the site. In addition to waiting for the order, they don't even warn you by email of the out of stock. When you order this kind of article, it's rather urgent, isn't it?
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Response from Senup
Hello Mrs Gros, When the product is in stock, it is indicated in green in the product sheet "x products in stock". When the product is out of stock, it is indicated in orange (more visible) "Out of stock - Shipment within 7 days max." However, it is possible that this 7 day period has been exceeded due to a stock shortage at the manufacturer. I apologize for this exceptional inconvenience. We try to keep the delivery time as realistic as possible. We proceeded to the refund of your order as requested. For information, the product is again available and can be delivered in 24 to 48 hours: https://www.smartlifetime.com/id-light-maxi-carton-de-120-protections-anatomiques.html. We remain at your disposal for any further information. Sincerely, Frédéric from the Smartlifetime team.
A
Rating: 2 out of 5
Previous orders ok.
But the last order was delivered to a Kiala point far from our home. I don't understand why. do you have an answer please?
Thank you and Happy New Year 2018?
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But the last order was delivered to a Kiala point far from our home. I don't understand why. do you have an answer please?
Thank you and Happy New Year 2018?
Response from Senup
Hello Ms. Goujon, There have indeed been some changes at KIALA which was recently taken over by UPS.
Indeed, the Kiala interface that used to display the cards is unfortunately no longer available since a few weeks. We are actively working to provide a new interface with UPS relay points.
In order to avoid this problem, I invite you to communicate us the desired relay point in the box "Additional information concerning this order:" I thank you in advance and ask you to excuse us for the inconvenience. Sincerely, Frédéric Demesmaeker, Senup Customer Service.
Indeed, the Kiala interface that used to display the cards is unfortunately no longer available since a few weeks. We are actively working to provide a new interface with UPS relay points.
In order to avoid this problem, I invite you to communicate us the desired relay point in the box "Additional information concerning this order:" I thank you in advance and ask you to excuse us for the inconvenience. Sincerely, Frédéric Demesmaeker, Senup Customer Service.
A
Rating: 3 out of 5
destination error! and light packaging
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A
Rating: 3 out of 5
No problem with the products, but the delivery remains problematic. A phone call at the beginning of the day would be more judicious than just in front of the house; especially since a single parcel, often very heavy, cannot always be received by a neighbor. Moreover, these too heavy parcels are often split in two or with a packaging deteriorated by difficult handling.
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A
Rating: 3 out of 5
no problem on the product, only the packagingcarton of the package well average!
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Rating: 3 out of 5
site ok but the package was not even presented for delivery before being dropped off at a relay point. And I was not notified of this deposit, I had to investigate with smartlifetime.
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Rating: 3 out of 5
site and delivery are good, but two orders where I ask for plastic diapers and I receive non-woven
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Rating: 3 out of 5
Cimmande late arrival
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Rating: 3 out of 5
GOOD SITE DELIVERY TIME A LITTLE TOO LONG THANK YOU
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Rating: 3 out of 5
slower delivery in the provinces
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Rating: 3 out of 5
Amd is not gohy and the package were to big You had put de boxes with the diaper in a bigger box . You can better packed the diapers in one box that fits.
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Rating: 3 out of 5
I would say that you do the job well, but that the cost of postage is too high and not justified in my opinion (I do not know the share attributed to colissimo???)
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Rating: 3 out of 5
a little slow from Belgium to Belgium.....
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