Customer reviews of Senup

Trust Attestation
9,5 /10
Overall rating: 9,5 out of 10
Based on 7 978 published reviews
5 6 660 83% 4 969 12% 3 230 3% 2 68 1% 1 51 1%

Summary of reviews

Fast delivery is a standout feature, with many experiences highlighting timely arrivals and adherence to deadlines. Customers frequently mention that their orders arrived quickly and in accordance with what they expected. The quality of the products is consistently praised, with numerous remarks indicating satisfaction with the items received. Additionally, the customer service is noted for being responsive and helpful, particularly during after-sales inquiries and for providing updates on order status.

Reviews 2 and 3 stars

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Acheteur vérifié
Rating: 3 out of 5
following a purchase from 30/06/2016
The delivery was very long because of a stock shortage and surtt of very long delays 15 J since the order. I am satisfied with the product so far
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Acheteur vérifié
Rating: 3 out of 5
following a purchase from 22/06/2016
I didn't get an order tracking. But otherwise, overall satisfied.
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Acheteur vérifié
Rating: 2 out of 5
following a purchase from 23/06/2016
Bad because exchange impossible, due to an error on my part. Impossible to return the order not used and therefore, lose a good customer.
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Acheteur vérifié
Rating: 3 out of 5
following a purchase from 16/06/2016
delays longer than announced and insufficient communication.
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Acheteur vérifié
Rating: 3 out of 5
following a purchase from 16/06/2016
Good products but delivery problems.
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Acheteur vérifié
Rating: 3 out of 5
following a purchase from 15/06/2016
Very rarely from stock
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 08/06/2016
the presentation of the products could be improved
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Acheteur Vérifié
Rating: 2 out of 5
following a purchase from 02/06/2016
I received my order but when I wanted to take a can of detergent of less than 3 kg the clip broke at the level of the reversible system I sent you an email 1 week ago without any answer so I ask you again what you intend to do;
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Acheteur vérifié
Rating: 3 out of 5
following a purchase from 05/06/2016
slow delivery
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Acheteur vérifié
Rating: 3 out of 5
following a purchase from 19/05/2016
The site deserves a simplification.
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Acheteur vérifié
Rating: 3 out of 5
following a purchase from 18/05/2016
since I order from you, I would like to benefit from either a subscription or from time to time a commercial gesture
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Acheteur vérifié
Rating: 3 out of 5
following a purchase from 12/05/2016
Hello, I thought the towels were thicker. Sincerely Mr. Latapie
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 09/05/2016
Not very clear or readable
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Acheteur vérifié
Rating: 3 out of 5
following a purchase from 08/05/2016
Usually good, but during my last order, the delivery time was much longer due to a stock shortage on a product indicated in stock at the time of my order. And no info or excuses
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Acheteur vérifié
Rating: 3 out of 5
following a purchase from 02/05/2016
Random delay and no promotion below 60 of purchase
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Acheteur vérifié
Rating: 3 out of 5
following a purchase from 03/05/2016
quite complete and easy to use. But there are some dysfunctions during the payment. We don't always know if the order has been taken into account during the payment.
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Acheteur vérifié
Rating: 3 out of 5
following a purchase from 27/04/2016
I do not share with anyone, sorry, but for a long time I could not enter my account, I will try in 1 month 1 / 2 if with my new access code!! if it does not work I will be very disappointed ... very quickly
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Acheteur vérifié
Rating: 2 out of 5
following a purchase from 24/04/2016
Problem with the product at the level of the size not the same between the plasticized protections and the one in aspect woven Mr ROSIERE
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 09/04/2016
This is the second time I order from this site. The first time everything went well. This time, not so much. The order took a long time to be delivered (more than 10 days). I made a mistake on the address of the relay parcel and I discovered a despicable, unpleasant and rude trader. Bad brand image for Sen'up!
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 18/04/2016
The site is great, however for this order I had trouble getting delivery because once the order was placed, some items were out of stock! This postponed the delivery until the item was back in stock! So I had to do something else while waiting!!! Not cool!!!
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Acheteur vérifié
Rating: 3 out of 5
following a purchase from 15/04/2016
Problem of size between two products
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Acheteur vérifié
Rating: 3 out of 5
following a purchase from 12/04/2016
I never get a discount even though I order every month.
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Acheteur vérifié
Rating: 2 out of 5
following a purchase from 11/04/2016
Order did not arrive in 48 hours as announced. Obligation to delay 15 days and no protection to leave on a trip.
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Acheteur vérifié
Rating: 3 out of 5
following a purchase from 11/04/2016
I fell badly period of strike no commercial gesture it was necessary that I raise myself to know for my order was not there
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Acheteur vérifié
Rating: 3 out of 5
following a purchase from 06/04/2016
Disappointed with the delivery time
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Acheteur vérifié
Rating: 3 out of 5
following a purchase from 05/04/2016
The site is easy to use, the products are of good quality, the quality-price ratio is good and the after-sales service is reactive and pleasant, but there are regular delivery problems (notably delays), which is a problem because these products are essential... It's a shame.
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Acheteur vérifié
Rating: 3 out of 5
following a purchase from 05/04/2016
Not bad, fast
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Acheteur vérifié
Rating: 3 out of 5
following a purchase from 01/04/2016
The site is good but for the delivery a little ambiguous
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Acheteur vérifié
Rating: 2 out of 5
following a purchase from 30/03/2016
Product availability problem and lack of information.
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Acheteur vérifié
Rating: 2 out of 5
following a purchase from 30/03/2016
Ordered on March 17, delivered on April 13, almost a month out of stock, delivery problem and it is always the customer who comes back for news.
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 07/03/2016
Well
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 15/02/2016
Waiting 10 days for an item indicated as in stock on the site.
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 03/02/2016
TO HOLD INFORMS A CUSTOMER IN THE EVENT OF OUT-OF-STOCK CONDITION QUICKLY IS NOT A LUXURY EVEN IF I RECEIVED AN ANSWER HAS MY QUESTION ON THE FOLLOW-UP OF ORDER I AWAITED MY ORDER UNDER 6 DAYS I RECEIVED IT UNDER 3 OR 4 WEEKS I ACCEPT THE DELAY WHAT I DO NOT ACCEPT IT IS TO BE IN FRONT OF THE FACT WITHOUT INFORMATION OF DEADLINES.A PERSON ANSWERED ME BUT IT WAS NECESSARY TO GO TO THE FISHING WITH THE INFORMATION.
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 11/01/2016
Sad site. No different from thousands of others.
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 22/12/2015
quite nice
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Acheteur Vérifié
Rating: 2 out of 5
following a purchase from 01/12/2015
The delivery time is much too long, more than a month is not possible.
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 27/12/2015
should specify that deliveries are made only in the morning
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Acheteur vérifié
Rating: 3 out of 5
following a purchase from 26/08/2015
well
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Acheteur vérifié
Rating: 3 out of 5
following a purchase from 19/07/2015
not bad
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Acheteur vérifié
Rating: 2 out of 5
following a purchase from 30/09/2015
I had a big problem with the 48 hours, received in 1 week the package, asked for reimbursement of postage for 10 days Mr FORY
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