Customer reviews of Senup

Trust Attestation
9,5 /10
Overall rating: 9,5 out of 10
Based on 8 026 published reviews
5 6 706 84% 4 971 12% 3 230 3% 2 68 1% 1 51 1%

Summary of reviews

Customer experience consistently highlights fast and reliable delivery, with many mentions of on-time or even ultra-fast shipping and smooth handoffs to carriers. People appreciate the value and variety, noting good prices, a broad assortment including main and lesser-known brands, and multipacks that offer strong price-performance. Service quality stands out as well, with praise for helpful phone support, easy ordering processes, and courteous, professional delivery personnel. Overall, the store is described as efficient, dependable, and offering solid product satisfaction.

Reviews 2 and 4 stars

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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 22/11/2020
After a delivery problem, they did everything possible to fix the problem. Thank you again.
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 06/12/2020
Delivery according to the order. Found product that suits me very well. Just a little hitch with a GLS delivery man who asked me to go downstairs to get my package (may be new?) unfortunately in a wheelchair so had to take it upstairs (pay for home delivery)
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 05/12/2020
Product that corresponds to my expectations. Correct delivery time.
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 19/11/2020
well
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 11/11/2020
17.12.2020 Good, I have been ordering Clic glasses regularly without any problem
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Acheteur Vérifié
Rating: 2 out of 5
following a purchase from 17/11/2020
one month in all : what a performance !
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Response from Senup
Hello Sir, We are surprised by your comment because first of all, your review is not about your last order but about the one of November 17th which was delivered on November 20th, three days later. Regarding your order of December 4, and as we announce on our website, the delivery time was longer than usual. Your order shipped on December 7 was delivered on December 15. We are therefore far from the one month delay mentioned in your comment.
Sincerely, The Senup team
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 15/11/2020
Perfect transaction, very professional and well packaged
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 04/12/2020
very satisfied
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 30/11/2020
all is well Thank you
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 27/11/2020
This time, the items were not wedged, so the cardboard boxes were open. It looked like the merchandise had been packed in a hurry. I was surprised...
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 27/11/2020
Serious house. Very courteous staff. Thank you.
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 22/11/2020
Very happy with the speed of your services but it seems that the quality of the gloves for the toilet and the quality of the undersheets are not good, perhaps a bad choice. It is my first order and I must check the prices with other distributors.
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 02/11/2020
well
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 19/11/2020
Well
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 10/11/2020
being old, I always have a little trouble with internet catalogs
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 10/11/2020
well cared for, correct delivery
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 12/11/2020
My only regret is that I can't make the payment with my Maestro-Bancontact card. I have to use a VISA card.
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Response from Senup
Hello, A new version of our website will soon be online and will offer many more payment methods including Maestro and Bancontact. I apologize for the inconvenience. Sincerely, Frédéric. The Senup.com team
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 22/10/2020
The products ordered are satisfactory. On the other hand, the announced delivery time was not respected (2 days late).
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Acheteur Vérifié
Rating: 2 out of 5
following a purchase from 17/10/2020
I do not understand why the package was given to the Post Office without notifying me! I had to ask you directly to find out!
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Response from Senup
Hello Sir, It is important to know that with the COVID health crisis, parcel carriers are facing a considerable work overload. We cannot check the tracking of all the parcels we send and that is why we systematically send the link to track the parcel to our customers. In case of a problem we intervene immediately as soon as we are informed. I regret your dissatisfaction but I am happy to hear that you have received your order. Sincerely, Frederic The Senup team.
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 18/10/2020
Fast delivery.
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 19/10/2020
Serious site, order always sent in a very fast time; thank you
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Acheteur Vérifié
Rating: 2 out of 5
following a purchase from 18/10/2020
Package never received. The delivery man did not bother to insist with the doorman. We are handicapped and visually impaired and it takes us some time to reach the doorman of the apartment. I think that it is useless to specify that any external displacement is out of our possibilities. This merchandise has been paid in cash by Master Card and I hope to receive the due delivery soon. Thank you very much. C.L.
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Response from Senup
Hello, I see that the package was returned to us after a failed delivery. Here is what I can read in the tracking of the DPD carrier: Returned to the warehouse after an unsuccessful delivery attempt. An access code is required for the delivery address. Could you please provide us with the access code so that we can reship the order? Thank you in advance. Sincerely, Frederic.
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Acheteur Vérifié
Rating: 2 out of 5
following a purchase from 31/10/2020
Follow-up: little information after the completion of the order Delivery time does not correspond to what was mentioned on the site
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Response from Senup
Hello Mr. Mohamed, I am surprised to read your opinion concerning the non-delivery of your package while GLS indicates to have delivered it on 3/11/2020. Here is the tracking of your package: https://gls-one.be/fr/trace?query=716125387771 Would you be so kind as to check this and contact us via our website in case of problem? Thank you in advance and remain at your disposal for any further information. Sincerely, Frédéric.
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 30/10/2020
Fast service, well packaged product, but shipping costs a little expensive.
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 09/10/2020
a little difficult to find the desired product
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 12/10/2020
a little longer than the 24 hours planned....si no nothing to complain about!
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Acheteur Vérifié
Rating: 2 out of 5
following a purchase from 10/10/2020
Order shipped quickly Site quite complicated to order Had to call back three or four times after a failed delivery
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 25/09/2020
I would like to receive the ordered product identical to the picture and the invoice.
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 25/09/2020
no problem with sen'up
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 22/09/2020
Well
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 23/09/2020
well received
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 14/09/2020
Clear site for the choice. Easy to order and quick turnaround.
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 15/09/2020
well
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 04/09/2020
Order delivered quickly
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 02/09/2020
The delivery was delayed because the product was in restocking but otherwise everything is fine.
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 07/09/2020
Very good site and service ..I put 4 ..because as I had received a code for discount ..I found that I had to take it back at the time of the order .I would have liked it to be displayed directly in my account at the time of my order ..because not always at home when I order !!!
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 10/09/2020
Good telephone reception, delivery time respected,
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 30/08/2020
responsive after sales service
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 28/08/2020
in line with the commitment
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 24/09/2020
Not satisfied with DPD's driver.
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