Customer reviews of Senup

9,5 /10

Based on 8 026 published reviews

5 6 706 84% 4 971 12% 3 230 3% 2 68 1% 1 51 1%

Summary of reviews

Customer experience consistently highlights fast and reliable delivery, with many mentions of on-time or even ultra-fast shipping and smooth handoffs to carriers. People appreciate the value and variety, noting good prices, a broad assortment including main and lesser-known brands, and multipacks that offer strong price-performance. Service quality stands out as well, with praise for helpful phone support, easy ordering processes, and courteous, professional delivery personnel. Overall, the store is described as efficient, dependable, and offering solid product satisfaction.

Reviews 2 and 4 stars

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Acheteur Vérifié

Published on 13/02/2018 à 15h25 following a purchase from 17/01/2018

impeccable, fast service even in our small village of the high var

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Acheteur Vérifié

Published on 09/02/2018 à 12h00 following a purchase from 06/12/2017

Good, too bad the filters don't remember when you go back (you have to re-select size, brand, ...) each time.

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Acheteur Vérifié

Published on 31/01/2018 à 11h02 following a purchase from 08/12/2017

Very light cardboard packaging, can Scotch finally cardboard half open, review your packages !!!!!

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Acheteur Vérifié

Published on 30/01/2018 à 21h02 following a purchase from 21/12/2017

Fast, serious. Packaging.... to be reviewed.

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Acheteur Vérifié

Published on 30/01/2018 à 19h59 following a purchase from 06/12/2017

A little difficult to find the selected product.

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Acheteur Vérifié

Published on 30/01/2018 à 18h43 following a purchase from 16/12/2017

Service war sehr gut, empfehlenswert

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Acheteur Vérifié

Published on 25/01/2018 à 05h51 following a purchase from 09/01/2018

Very good service and delivery time respected

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Acheteur Vérifié

Published on 11/01/2018 à 23h13 following a purchase from 26/12/2017

serious and efficient

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Acheteur Vérifié

Published on 11/01/2018 à 19h44 following a purchase from 27/12/2017

Article ordered not in stock, but not notified on the site. In addition to waiting for the order, they don't even warn you by email of the out of stock. When you order this kind of article, it's rather urgent, isn't it?

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Response from Senup Published on 12/01/2018

Hello Mrs Gros, When the product is in stock, it is indicated in green in the product sheet "x products in stock". When the product is out of stock, it is indicated in orange (more visible) "Out of stock - Shipment within 7 days max." However, it is possible that this 7 day period has been exceeded due to a stock shortage at the manufacturer. I apologize for this exceptional inconvenience. We try to keep the delivery time as realistic as possible. We proceeded to the refund of your order as requested. For information, the product is again available and can be delivered in 24 to 48 hours: https://www.smartlifetime.com/id-light-maxi-carton-de-120-protections-anatomiques.html. We remain at your disposal for any further information. Sincerely, Frédéric from the Smartlifetime team.

Acheteur Vérifié

Published on 31/12/2017 à 14h40 following a purchase from 16/12/2017

Very satisfied, but surprised that the delivery was made by colissimo staff not equipped to carry large heavy volume. ... for a bit it was me who should have carried the package ...

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Acheteur Vérifié

Published on 28/12/2017 à 00h42 following a purchase from 10/12/2017

Previous orders ok.
But the last order was delivered to a Kiala point far from our home. I don't understand why. do you have an answer please?
Thank you and Happy New Year 2018?

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Response from Senup Published on 02/01/2018

Hello Ms. Goujon, There have indeed been some changes at KIALA which was recently taken over by UPS.
Indeed, the Kiala interface that used to display the cards is unfortunately no longer available since a few weeks. We are actively working to provide a new interface with UPS relay points.

In order to avoid this problem, I invite you to communicate us the desired relay point in the box "Additional information concerning this order:" I thank you in advance and ask you to excuse us for the inconvenience. Sincerely, Frédéric Demesmaeker, Senup Customer Service.

Acheteur Vérifié

Published on 25/12/2017 à 15h55 following a purchase from 10/12/2017

Easy to make your choice. Well protected material

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Acheteur Vérifié

Published on 10/12/2017 à 11h06 following a purchase from 24/11/2017

nothing to say. Except that between the order and the reception the delay is rather long THANKS ALL THE SAME M LE GALL

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Acheteur Vérifié

Published on 06/12/2017 à 14h15 following a purchase from 17/11/2017

good sales site and fast delivery

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Acheteur Vérifié

Published on 30/11/2017 à 19h12 following a purchase from 13/11/2017

The product suits me and the delays are good.

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Acheteur Vérifié

Published on 21/11/2017 à 13h44 following a purchase from 04/11/2017

Well done

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Acheteur Vérifié

Published on 21/11/2017 à 13h12 following a purchase from 04/11/2017

Very good

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Acheteur Vérifié

Published on 15/11/2017 à 10h18 following a purchase from 20/10/2017

very good

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Acheteur Vérifié

Published on 14/11/2017 à 20h24 following a purchase from 27/10/2017

Correct delivery, deadlines respected.

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Acheteur Vérifié

Published on 11/11/2017 à 17h56 following a purchase from 27/10/2017

it would be nice to propose the new products at the trial for example on the protections

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Acheteur Vérifié

Published on 02/11/2017 à 22h16 following a purchase from 15/10/2017

good and fast merchant site if product in stock

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Acheteur Vérifié

Published on 02/11/2017 à 14h11 following a purchase from 08/10/2017

lacks a bit of choice but the site is serious

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Acheteur Vérifié

Published on 21/10/2017 à 17h40 following a purchase from 04/10/2017

The perfect order. But I am still waiting for the invoice. Thank you for receiving it in the next mail. Sincerely

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Acheteur Vérifié

Published on 20/10/2017 à 15h23 following a purchase from 05/10/2017

GOOD SITE GOOD PRODUCTS RARELY DISAPPOINTED

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Acheteur Vérifié

Published on 20/10/2017 à 13h49 following a purchase from 29/09/2017

Ok well

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Acheteur Vérifié

Published on 19/10/2017 à 13h37 following a purchase from 03/10/2017

Very good, fast delivery and good quality product

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Acheteur Vérifié

Published on 19/10/2017 à 12h45 following a purchase from 03/10/2017

The only drawback is the payment before receipt which sometimes delays the order.

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Acheteur Vérifié

Published on 18/10/2017 à 10h47 following a purchase from 01/10/2017

Good delivery service.

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Acheteur Vérifié

Published on 17/10/2017 à 14h36 following a purchase from 01/10/2017

Fast service, product ordered gave satisfaction!

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Acheteur Vérifié

Published on 15/10/2017 à 02h40 following a purchase from 29/09/2017

article corresponds to my expectation I would recommend it

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Acheteur Vérifié

Published on 12/10/2017 à 20h52 following a purchase from 26/09/2017

Very good, except that the promotions are sent each time just after the purchase... and no longer valid when you repurchase...

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Acheteur Vérifié

Published on 12/10/2017 à 17h30 following a purchase from 18/09/2017

well

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Acheteur Vérifié

Published on 12/10/2017 à 14h02 following a purchase from 21/09/2017

in terms of choice, impeccable quality, for me the regret is the lack of space, so I can not make large orders, and for delivery is a little long, and quite expensive, of course you are in Belgium and France, I have trouble finding L3

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Acheteur Vérifié

Published on 12/10/2017 à 12h48 following a purchase from 26/09/2017

Well received

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Acheteur Vérifié

Published on 07/10/2017 à 07h10 following a purchase from 21/09/2017

no discussion around me

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Acheteur Vérifié

Published on 01/10/2017 à 18h44 following a purchase from 28/08/2017

It's a pity that the site doesn't warn before the purchase that the product is waiting to be restocked. We had to wait a month for the product to be delivered and therefore had to rent while waiting for the delivery.

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Acheteur Vérifié

Published on 01/10/2017 à 17h19 following a purchase from 04/09/2017

WELL

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Acheteur Vérifié

Published on 01/10/2017 à 10h28 following a purchase from 15/09/2017

the site is functional and well-stocked

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Acheteur Vérifié

Published on 23/09/2017 à 18h10 following a purchase from 06/09/2017

nothing to say

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Acheteur Vérifié

Published on 14/09/2017 à 16h54 following a purchase from 29/08/2017

no problem

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