Customer reviews of Senup

9,5 /10

Based on 7 978 published reviews

5 6 660 83% 4 969 12% 3 230 3% 2 68 1% 1 51 1%

Summary of reviews

Fast delivery is a standout feature, with many experiences highlighting timely arrivals and adherence to deadlines. Customers frequently mention that their orders arrived quickly and in accordance with what they expected. The quality of the products is consistently praised, with numerous remarks indicating satisfaction with the items received. Additionally, the customer service is noted for being responsive and helpful, particularly during after-sales inquiries and for providing updates on order status.

Reviews 2 and 4 stars

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Pierre G.

Published on 04/06/2022 à 10h35 following a purchase from 05/05/2022

later delivery than before

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christine R.

Published on 01/06/2022 à 13h14 following a purchase from 17/05/2022

Impossible to get delivery as usual in a relay point. Arrived at my house and left at my neighbor's.

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Response from Senup Published on 02/06/2022

Hello, To be delivered in a relay point, you must select the carrier "UPS Access Point" and specify the desired relay point, as indicated on the site: "Indicate the desired relay point in the order summary". You can also contact us by e-mail or online chat if you want to change the delivery method. We have a very fast reaction time and will always do our best to answer your request. I remain at your disposal for any further information. Sincerely, Frédéric from the Smartlifetime team

antoine G.

Published on 13/05/2022 à 08h51 following a purchase from 27/04/2022

I would like to receive an email that my order has been delivered except that I did not receive anything at my last order.

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DANIEL R.

Published on 11/05/2022 à 14h23 following a purchase from 23/04/2022

Well, no problem to report

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Lucien B.

Published on 06/05/2022 à 22h01 following a purchase from 07/04/2022

correct order and delivery

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Marie-Ange K.

Published on 23/04/2022 à 14h49 following a purchase from 06/04/2022

Fast and serious service, just a shame to be subscribed to a newsletter and never receive news and even less promotions

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Odette G.

Published on 21/04/2022 à 18h46 following a purchase from 30/03/2022

The only downside is that I arrived at my mother's house at the same time as the delivery man. The latter being bedridden could not open it. Only an email address is requested, no phone number so that the deliverer can contact us.

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Danielle L.

Published on 10/04/2022 à 14h07 following a purchase from 25/03/2022

I don't think I'm the only one who has these types of items sent to the nursing home. Please take into account the delivery instructions. Do not leave a large and heavy package in front of an elderly person's door, but at the reception desk according to the times indicated.

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paula C.

Published on 27/03/2022 à 18h26 following a purchase from 11/03/2022

Everything punctual on time,Friendly package deliverer.

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Georges R.

Published on 21/03/2022 à 18h43 following a purchase from 04/03/2022

satisfied

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JEANNINE F.

Published on 18/03/2022 à 11h00 following a purchase from 10/03/2022

clear order tracking and fast delivery

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BADR C.

Published on 07/03/2022 à 19h00 following a purchase from 20/02/2022

Everything went well. The package was well packaged and conformed to the order. I was a little doubtful at first because the delivery date was missing. My rating of 4/5 reflects this shortcoming because, in my opinion, the customer should know when it will be delivered even before proceeding with the payment.

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DANIEL R.

Published on 04/03/2022 à 15h21 following a purchase from 26/02/2022

Well, no problem to report.

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ghislaine J.

Published on 28/02/2022 à 17h37 following a purchase from 01/02/2022

it's perfect

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Alain D.

Published on 23/02/2022 à 19h46 following a purchase from 21/02/2022

Correct site, correct products, rather fast and complete delivery. ALL GOOD.

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Gilles B.

Published on 21/02/2022 à 14h59 following a purchase from 21/02/2022

EXCELLENT CONTACT WITH YOUR TELEPHONE ORDER MANAGER; GOOD PERMANENT AVAILABILITY;

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Sébastien B.

Published on 17/02/2022 à 19h13 following a purchase from 02/02/2022

Everything went well.

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Sébastien B.

Published on 11/02/2022 à 01h17 following a purchase from 02/01/2022

No problemo avec mes commandes et livraisons.

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Lorenzo F.

Published on 09/02/2022 à 19h01 following a purchase from 25/01/2022

Good and fast for the order

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Odette B.

Published on 07/02/2022 à 09h58 following a purchase from 20/01/2022

Ordered on January 20, 2022. Still not delivered on February 7th. Several changes in the place of delivery, finally resulting in a return to sender and a request for a refund.
Unfortunately this is not the first time that there are problems with UPS. I will not order from you again

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Roger P.

Published on 30/01/2022 à 13h56 following a purchase from 14/01/2022

Sent in a too thin cardboard box, arrived stale, fortunately no damage on the panties

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Response from Senup Published on 01/02/2022

Hello, there was only the cover box, the 2 original boxes were not there, the 8 packs of panties were loose.

Roger P.

Published on 30/01/2022 à 13h56 following a purchase from 14/01/2022

Sent in a too thin cardboard box, arrived stale, fortunately no damage on the panties

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Response from Senup Published on 01/02/2022

Hello, This is a cover cardboard which is mainly used for discretion and to keep the two original cardboards together. The original boxes have a good thickness and solidity, the packing boxes are less so. We apologize for the inconvenience caused. Our packing system will change in a few months to be more efficient. Sincerely, The Smartlifetime team.

Jean-Marie F.

Published on 30/01/2022 à 06h20 following a purchase from 14/01/2022

difficulty connecting to the payment application

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ROBERT L.

Published on 26/01/2022 à 23h39 following a purchase from 25/01/2022

unacceptable that you make pay the port on big orders to go e pharmacy to seek the protections will cost me less expensive

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Response from Senup Published on 27/01/2022

Hello Sir, Thank you for taking the time to share your opinion with us regarding your shopping experience on our Senup store. However, I am surprised by the comment and the very harsh rating you left us for a price issue. Indeed, when you place an order, all prices are displayed before payment, including the costs related to delivery. If you have chosen to finalize your purchase, perhaps it is because our prices are still more competitive than in pharmacies?
I understand your dissatisfaction with the increase in our delivery rates, but the price of transport has exploded for a long time and unfortunately we had no choice but to pass on this increase in our delivery rates. The shipping costs for France are now free from 130 € and no longer from 120 € with DPD and GLS. If you had contacted us by phone, as you usually do, I would have been happy to explain all this to you. I wish you a good day. Senup Customer Service

Nadine D.

Published on 23/01/2022 à 14h03 following a purchase from 08/01/2022

ALL CLEAR. All is well

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Gisele D.

Published on 20/01/2022 à 12h12 following a purchase from 20/01/2022

Easy and efficient

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Bernard M.

Published on 17/01/2022 à 18h14 following a purchase from 15/01/2022

It should be possible to recover the package in a relay point with in this case a free delivery as it is done for other companies. Or free delivery from 40 €.

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Jean-Noel B.

Published on 16/01/2022 à 15h53 following a purchase from 01/01/2022

Fast and compliant As usual

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CLEMENT P.

Published on 07/01/2022 à 16h34 following a purchase from 05/01/2022

fast delivery

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Veronique M.

Published on 05/01/2022 à 23h37 following a purchase from 20/12/2021

The diapers are very good, but always problems with the transport, it never brings it to the address indicated, it is always necessary to move to recover the order. Because of this I am thinking of changing.

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paulette T.

Published on 11/12/2021 à 20h45 following a purchase from 11/12/2021

order perfect delivery

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Sébastien B.

Published on 11/12/2021 à 10h49 following a purchase from 26/11/2021

no problemo .

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Marius P.

Published on 11/12/2021 à 07h51 following a purchase from 25/11/2021

Fast enough delivery

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Christine W.

Published on 05/12/2021 à 17h43 following a purchase from 20/11/2021

Everything was ok. Just a small remark, I did not receive an email informing me of the delivery date of the order. But it did arrive. That's the most important thing.

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ALICE H.

Published on 03/12/2021 à 19h51 following a purchase from 03/12/2021

not yet received the merchandise, so a little early to give an opinion

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Nathan R.

Published on 30/11/2021 à 22h05 following a purchase from 30/11/2021

Clair

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Daniel L.

Published on 27/11/2021 à 00h42 following a purchase from 11/11/2021

package shipped quickly. For the delivery, non-existent communication 1) not knowing where the package was going to be delivered, 2) not warned of its arrival in relay point. (too much subcontracting in my opinion) Fortunately, I called again to find out, and a communication officer gave me all the necessary information. Otherwise the package would have left. I am therefore satisfied with my order, not with the delivery.

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Sara N.

Published on 26/11/2021 à 16h39 following a purchase from 26/11/2021

Quick

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Rabiha R.

Published on 25/11/2021 à 18h51 following a purchase from 12/11/2021

Superrrrr

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jean claude D.

Published on 22/11/2021 à 13h38 following a purchase from 07/11/2021

always pbs during the orders for the last one the sum to pay did not correspond to the order the password was not exact impossible to pay

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Response from Senup Published on 23/11/2021

Hello Sir, Thank you for taking the time to send us your feedback about your shopping experience on our Smartlifetime store. However, we are surprised by the severity of your review. Indeed, you were unable to log in because you had forgotten your password. This password has been reset to allow you to access your customer account again.
On the other hand, you mention a different amount at the time of payment. This is strange because you never told us about this problem. I have just gone through our email exchanges to be sure. If the amount was different, why did you choose to finalize this purchase without trying to find a solution by contacting us?
Sincerely yours, The Smartlifetime team