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R
Rating: 4 out of 5
Superrrrr
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Customer reviews of Senup
Trust Attestation
9,5
/10
Overall rating: 9,5 out of 10
Based on 8 026 published reviews
Summary of reviews
Customer experience consistently highlights fast and reliable delivery, with many mentions of on-time or even ultra-fast shipping and smooth handoffs to carriers. People appreciate the value and variety, noting good prices, a broad assortment including main and lesser-known brands, and multipacks that offer strong price-performance. Service quality stands out as well, with praise for helpful phone support, easy ordering processes, and courteous, professional delivery personnel. Overall, the store is described as efficient, dependable, and offering solid product satisfaction.
Reviews 2 and 4 stars
Reset filtersJ
Rating: 2 out of 5
always pbs during the orders for the last one the sum to pay did not correspond to the order the password was not exact impossible to pay
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Response from Senup
Hello Sir, Thank you for taking the time to send us your feedback about your shopping experience on our Smartlifetime store. However, we are surprised by the severity of your review. Indeed, you were unable to log in because you had forgotten your password. This password has been reset to allow you to access your customer account again.
On the other hand, you mention a different amount at the time of payment. This is strange because you never told us about this problem. I have just gone through our email exchanges to be sure. If the amount was different, why did you choose to finalize this purchase without trying to find a solution by contacting us?
Sincerely yours, The Smartlifetime team
On the other hand, you mention a different amount at the time of payment. This is strange because you never told us about this problem. I have just gone through our email exchanges to be sure. If the amount was different, why did you choose to finalize this purchase without trying to find a solution by contacting us?
Sincerely yours, The Smartlifetime team
J
Rating: 4 out of 5
very interesting prices and fast delivery. it would be helpful if the carrier would call the night before or the morning of the delivery day and indicate a time slot for his visit.
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G
Rating: 4 out of 5
Very good no worries about delivery, the only small downside a little long delivery time. product conforms to the order very satisfied with my first order. good continuation.
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A
Rating: 4 out of 5
As usual
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J
Rating: 4 out of 5
Order delivered very quickly, as usual. Navigation on the site is very easy, but the response time is rather long, especially during payment. Error message when the order has been validated
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G
Rating: 4 out of 5
Good and fast
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M
Rating: 4 out of 5
Fast delivery. Correct packaging.
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G
Rating: 4 out of 5
The product is very good, the site is clear, but the shipping time is too long, I had to wait 11 days to receive my package.
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A
Rating: 4 out of 5
I am very happy with SENUP company. It's a pity that you use the D P D transport which spoils everything!
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M
Rating: 2 out of 5
Deplorable shopping experience because of the delivery service. The DPD service provider systematically refuses to deliver at home and it is always a very tough and shocking fight with the delivery man on the phone to get him to honor the delivery as planned when ordering. Despite several complaints to the customer services of DPD and Smartlifetime, nothing changes... Too bad and discouraging
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Response from Senup
Hello Mrs Coffin, I regret your dissatisfaction with the DPD carrier. After checking the delivery of your last order, I see that we shipped your package on 11/10 and that it was delivered on 13/10. Your previous order was shipped on 08/25 and delivered on 08/27. So the deadlines are respected but you are obviously confronted with an uncooperative driver. We invite you to try another of our carriers.
F
Rating: 4 out of 5
Good value for money despite the upward price variation between each order
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M
Rating: 4 out of 5
I have already placed several orders without any problems. the prices are competitive. the shipments are made on time. the packages are well packed.
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V
Rating: 4 out of 5
without question, everything is done to satisfy the customer. Some small problems related to the site for the order, but which will undoubtedly be solved for my next order?
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A
Rating: 4 out of 5
Accuracy of information provided - speed of delivery
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G
Rating: 4 out of 5
EVERYTHING IS IN ACCORDANCE
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A
Rating: 4 out of 5
Easy navigation on the site, very pleasant staff on the phone. Competitive prices. The problem remains with the delivery by DPD France. Some drivers (not all, fortunately) are not really cooperative.
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A
Rating: 4 out of 5
Thank you for the good service.
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M
Rating: 4 out of 5
easy to use site - timely delivery
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A
Rating: 4 out of 5
The order comes quickly enough, but the people who deliver, these not its, we give an address of delivery, and take not even the trouble to ring, and we must move to recover the order.
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A
Rating: 4 out of 5
Excellent value for money.delivery to be reviewed:Package abandoned in a corridor of the residence.
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A
Rating: 4 out of 5
Delivery man always the same, very pleasant
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A
Rating: 4 out of 5
Too bad very expensive never discounts on regular orders
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Response from Senup
Hello Madam, Thank you for taking the time to tell us about your shopping experience at Senup. As indicated on our website, each purchase allows you to accumulate loyalty points that you can then convert into coupons. You will find all the useful information by clicking on this link: https://www.senup.com/senior-help/22-points-de-fidelite. Moreover, if you wish to obtain other information, I remain at your total disposal. Have a nice day. The Senup team
A
Rating: 4 out of 5
The delivery time is a bit long (almost 1 week), but the product is well packaged.
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A
Rating: 2 out of 5
senup has changed the quality of its protections.
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Response from Senup
Hello Sir, Thank you for taking the time to give us your opinion about your experience on our Senup store. However, we are not responsible for any product modifications that may occur in the different ranges offered on our site. Indeed, we are a reseller and not a manufacturer. Tena has indeed modified its range more than a year ago. The old version of Tena Pants that you used to buy is now no longer manufactured and therefore no longer offered for sale. The manufacturer Tena now only offers the new version. Sincerely, The Senup team
A
Rating: 4 out of 5
good and punctual - ras
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A
Rating: 4 out of 5
Delivery one week instead of the usual 48 hours otherwise very good
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A
Rating: 4 out of 5
Serious and fast
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A
Rating: 4 out of 5
NOTHING IN PARTICULAR
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A
Rating: 4 out of 5
Satisfied with the order, the delivery and the product.
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A
Rating: 4 out of 5
Delivered in 4 days
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A
Rating: 4 out of 5
It's a pity that the prices have increased in one go and not in an insignificant way! Otherwise, the processing and delivery were fast.
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A
Rating: 4 out of 5
easy to order
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A
Rating: 4 out of 5
everything is very good, perfect
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A
Rating: 4 out of 5
No worries good site
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A
Rating: 4 out of 5
I am satisfied but for several months that I order, I find it a shame not to have coupons or promo codes.
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Response from Senup
Hello Madam, Thank you for taking the time to give us your opinion about your purchases on our Senup store. Regarding the discounts, they are indeed offered on the site in the form of discounts on product lots: we practice a sliding scale of charges when you buy a product lot. This discount can go up to 10%. To benefit from this discount, you must select the packaging of your choice in the drop-down menu "packaging" and not place the product individually in your cart. Moreover, we also offer a loyalty points program accessible to all our customers. Each euro spent allows you to accumulate loyalty points that you can then convert into discount coupons. Here is the link to the procedure to follow in order to convert your points: https://www.senup.com/senior-help/22-points-de-fidelite. If you have any problems, don't hesitate to call us by phone at the free number 00800 1995 1995.
We will be happy to help you. Sincerely, The Senup team
We will be happy to help you. Sincerely, The Senup team
A
Rating: 4 out of 5
no problem
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A
Rating: 4 out of 5
Fast after sales service
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A
Rating: 4 out of 5
The site is well designed, just need to receive an order confirmation email
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A
Rating: 2 out of 5
Products Ok. But the package arrived ripped open and the products were coming out of the package, the box was too light and the scotch tape was of poor quality. The first time I was told that it was the frost, but in July it was rather cold... .... The glove box arrived all stuck. It's not the first time that this has happened.
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Response from Senup
Thank you for taking the time to review your Senup shopping experience. We are sorry to hear that the package arrived in poor condition.
If you have any problems, please do not hesitate to contact us. We can be reached very easily, either by e-mail, by phone (toll free number) or via our online chat.
Sincerely, The Senup team
If you have any problems, please do not hesitate to contact us. We can be reached very easily, either by e-mail, by phone (toll free number) or via our online chat.
Sincerely, The Senup team