Fast delivery is a standout feature, with many experiences highlighting timely arrivals and adherence to deadlines. Customers frequently mention that their orders arrived quickly and in accordance with what they expected. The quality of the products is consistently praised, with numerous remarks indicating satisfaction with the items received. Additionally, the customer service is noted for being responsive and helpful, particularly during after-sales inquiries and for providing updates on order status.
The new site is much less user friendly and ordering was less easy. Moreover when you click on lists it is useless because nothing is developed. In addition, the shipping costs have increased.
Translated reviews
Response from Senup
Hello Madam, Our site has been redesigned to simplify the purchase on our site. All our products have been grouped by size and packaging. With one click, you can access all the available sizes and packaging for the same product. We have also expanded the choice of payment methods. For the rest, nothing has changed. In case of any problem or hesitation, we always invite our customers to contact us. Indeed, we can be reached very easily by e-mail, by phone (free number) or even via the online chat. The Senup team
A
Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 21/06/2021
the site and the taking of order very well unfortunately it is the conveyor which spoils the note: parcels more or less eventrés and if there are two parcels one has right to two deliveries to one or two days of interval
Translated reviews
A
Acheteur Vérifié
Rating: 2 out of 5
following a purchase from 24/06/2021
the article received does not correspond to the description I do not recommend this site
Translated reviews
Response from Senup
Hello, this product has recently been replaced by our supplier and we apologize for the inconvenience. Please be aware that we offer a refund or a voucher in this case. I remain at your disposal for any further information. Sincerely, Frédéric. The Senup team
A
Acheteur vérifié
Rating: 4 out of 5
following a purchase from 10/06/2021
I had to wait more than a week to receive the parcel but I think Dpd is responsible, they sent me an apology email
Translated reviews
A
Acheteur vérifié
Rating: 4 out of 5
following a purchase from 04/06/2021
The protectors are good but a little short in absorption for people who urinate a lot at night
Translated reviews
A
Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 19/06/2021
compliant delivery
Translated reviews
A
Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 16/05/2021
Nothing special to report
Translated reviews
A
Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 16/05/2021
This 100% plasticized diaper offers a comfort as well as a good holding for the people moving a lot during the night. However, the absorption remains a little limited for a diaper supposed to have a maximum absorption
Translated reviews
A
Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 15/06/2021
Easy to use site, order respected as well as deadline, very correct price compared to other sites and stores
Translated reviews
A
Acheteur vérifié
Rating: 4 out of 5
following a purchase from 31/05/2021
The delay between the order and the arrival at the "Pick UP" (6 to 7 days) seems long to me. I do not understand that DPD sent me a notice that the package was damaged.
Translated reviews
A
Acheteur Vérifié
Rating: 2 out of 5
following a purchase from 14/06/2021
missing or deleted item
Translated reviews
A
Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 15/05/2021
Protection always of the same high quality. Competitive price. The only drawback is that delivery used to be faster...
Translated reviews
A
Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 11/05/2021
Conforms to my order. Fast delivery
Translated reviews
A
Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 12/05/2021
I am happy with my order!
Translated reviews
A
Acheteur vérifié
Rating: 4 out of 5
following a purchase from 25/05/2021
Everything is in order and delivered on time
Translated reviews
A
Acheteur Vérifié
Rating: 2 out of 5
following a purchase from 07/06/2021
It was clearer before...
Translated reviews
Response from Senup
Hello, Thank you for your feedback and we are sorry that you do not like the new interface of our site. The latter has been studied to facilitate the task of our customers: all the references are now grouped by size and by packaging allowing you to find in one click what you are looking for. For the rest, nothing changes, all the features specific to our old site continue to be offered. If you need help, as you did with your last order, don't hesitate to contact us by e-mail or by phone. We will be happy to help you. Sincerely, The Senup team
A
Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 06/06/2021
site already used several times, very correct prices, free delivery by making a larger order but it's material that will be used so we might as well take advantage of it and we are quiet for several weeks, ultra fast delivery without any bad surprise.
Translated reviews
A
Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 05/06/2021
very good even if they have increased the prices. Sometimes the delivery takes longer than expected.
Translated reviews
A
Acheteur vérifié
Rating: 4 out of 5
following a purchase from 11/05/2021
It's a shame I can't find an INVOICE with the delivery just a purchase order. I have already reported this but apparently it has no effect. Have a nice day.
Translated reviews
A
Acheteur vérifié
Rating: 4 out of 5
following a purchase from 15/05/2021
it misses a star, the article is cheaper at other sellers
Translated reviews
A
Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 29/04/2021
Good! but long delivery times
Translated reviews
A
Acheteur vérifié
Rating: 4 out of 5
following a purchase from 05/05/2021
Great service but the carrier should call before delivery as I always request in the notes attached to my order.
Translated reviews
A
Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 25/04/2021
It's a pity that we don't systematically fall back on our product
Translated reviews
A
Acheteur vérifié
Rating: 4 out of 5
following a purchase from 29/04/2021
Fast delivery and very good quality product. I am satisfied with my purchases.
Translated reviews
A
Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 20/04/2021
good but price increase
Translated reviews
A
Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 18/04/2021
Fast. The only problem is the delivery: they give the day and no time slot. I stayed home until 4pm since the morning waiting.
Translated reviews
A
Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 08/04/2021
IT HAD STARTED BADLY BECAUSE I HAD NOT RECEIVED ANY MESSAGE NEITHER BY INTERNET NOR BY TEXT THE DAY OF DELIVERY, I HAD TO RECOMMEND AND ALL WENT WELL IN COMMUNICATION AND DELIVERY
Translated reviews
A
Acheteur vérifié
Rating: 4 out of 5
following a purchase from 16/04/2021
service and quality of products, timeliness.SATISFACTION ASSUR2E
Translated reviews
A
Acheteur vérifié
Rating: 4 out of 5
following a purchase from 18/04/2021
compliant delivery
Translated reviews
A
Acheteur vérifié
Rating: 4 out of 5
following a purchase from 14/04/2021
Serious house. Very competent and kind staff. I am satisfied with my delivery. The products increase too often.
Translated reviews
A
Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 05/04/2021
good but I never got a promo code
Translated reviews
A
Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 08/04/2021
It is almost good. Lack of precision on the site for the orders.
Ex: the sheets several thicknesses if one is not attentive enough it is not the chosen product
Translated reviews
A
Acheteur Vérifié
Rating: 2 out of 5
following a purchase from 06/04/2021
I did not receive the diapers I ordered, but other diapers that were thinner and less absorbent, and this without any notice or message or apology.
Translated reviews
A
Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 04/04/2021
Nothing special
Translated reviews
A
Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 02/04/2021
well
Translated reviews
A
Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 30/03/2021
convenient to use
Translated reviews
A
Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 02/04/2021
good product thank you
Translated reviews
A
Acheteur vérifié
Rating: 4 out of 5
following a purchase from 02/04/2021
Low order compliance
Translated reviews
A
Acheteur vérifié
Rating: 4 out of 5
following a purchase from 01/04/2021
It's a shame not to know a delivery date from the delivery person. Obliged to stay at home for at least 5 days
English 
Français 
Italiano 
Nederlands 