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A
Rating: 4 out of 5
Easy ordering via Internet and fast delivery.
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Customer reviews of Senup
Trust Attestation
9,5
/10
Overall rating: 9,5 out of 10
Based on 7 978 published reviews
Summary of reviews
Fast delivery is a standout feature, with many experiences highlighting timely arrivals and adherence to deadlines. Customers frequently mention that their orders arrived quickly and in accordance with what they expected. The quality of the products is consistently praised, with numerous remarks indicating satisfaction with the items received. Additionally, the customer service is noted for being responsive and helpful, particularly during after-sales inquiries and for providing updates on order status.
Reviews 2 and 4 stars
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Rating: 4 out of 5
Satisfied with the whole order
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A
Rating: 4 out of 5
Very good site, very responsive for information. The only problem is the quality of the diapers I received. Many defects in each package. Elastics most of them defective. Too bad...
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A
Rating: 4 out of 5
It's going well, keep it up!
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Rating: 4 out of 5
Fast delivery, of course compliant, lowest price for my item at the time of ordering. Perfect. Thank you.
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Rating: 4 out of 5
Some features are inoperable such as the ability to pay after recommending the same thing. Need to exit and re-enter the cart to pay
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A
Rating: 4 out of 5
complete catalog, a lot of choice at all prices
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Rating: 4 out of 5
Compliant
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A
Rating: 4 out of 5
Hello, one small problem, after placing the order, I did not receive a confirmation email.
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A
Rating: 4 out of 5
delivery a little long
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A
Rating: 4 out of 5
ok perfect
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Rating: 2 out of 5
One of the two products was not the right one
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Rating: 4 out of 5
very good
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Rating: 4 out of 5
8/10 on other sites after several orders we receive a package as a gift...not with you domage!
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A
Rating: 4 out of 5
fast delivery without any problem
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A
Rating: 4 out of 5
Fast and short wait for delivery, excellent
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Rating: 2 out of 5
Waited for my order to be delivered for over 10 days. A second order was re-shipped this time delivered in 48 hours. It was the fault of the warehouse in France but still annoying in the planning. Very understanding and friendly in Belgium. Toll free number not possible to get from France. Would like to have the explanation.
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Response from Senup
Hello Sir, It seems that there was a problem with your package and that's why we sent a second time your order before receiving the return of the first package. We apologize for this inconvenience. However, our toll-free number 00800 1995 1995 is working properly. We remain at your disposal for any further information. Sincerely, Frédéric, Smartlifetime Customer Service
A
Rating: 4 out of 5
CLEARER
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A
Rating: 4 out of 5
Good products at very affordable prices, fast delivery
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A
Rating: 4 out of 5
Good in time. Good for packaging
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A
Rating: 2 out of 5
Parcel blocked at the carrier GLS a phone call to retrieve our package, cost us 4, never again that !!!!
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A
Rating: 4 out of 5
I sent an email last time with a question about a box with larger contents, which was not answered.
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A
Rating: 4 out of 5
Hello, please forgive me for my very approximate French... we are Italian and a small deficiency of the site is the difficulty to receive answers in our language.
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Rating: 4 out of 5
fast and trouble-free - purchase conforms
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Rating: 4 out of 5
impeccable service and delivery!
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Rating: 4 out of 5
Very good
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Rating: 4 out of 5
Every time Problems with the payment
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Rating: 4 out of 5
as usual
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Rating: 4 out of 5
WELL
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Rating: 4 out of 5
Except for the delivery by UPS which was contentious, nothing to say.
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Rating: 4 out of 5
Delivery time a little long
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A
Rating: 4 out of 5
I am satisfied with the order, the delivery although in Chronopost was a little long
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A
Rating: 2 out of 5
Very poorly packed package arrived open
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Response from Senup
Hello, We understand your dissatisfaction and apologize for this inconvenience beyond our control. However, this notice invites you to judge the totality of your experience on our site during your order and not only on one of the aspects of the ordering process. We are therefore sorry that we did not receive your notice concerning the navigation on the site, the taking of the order, the possible contacts with our customer service or the delivery time.
Sincerely, The Senup team
Sincerely, The Senup team
A
Rating: 4 out of 5
Just a little long because of the carrier
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A
Rating: 4 out of 5
Simple and clear presentation of the products. Good follow-up of the order: my specific requests for the delivery are taken into account by the site and the carrier agreed to deliver upstairs for my elderly parents. Very fast delivery time. Friendly and efficient telephone reception. Thank you Sen'up.
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A
Rating: 4 out of 5
very good site, easy navigation, fast delivery, no particular problem.
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Rating: 4 out of 5
On time but DPD delivery man still has problems finding my address.
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Rating: 4 out of 5
keep it up!
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Rating: 4 out of 5
After a delivery problem, they did everything possible to fix the problem. Thank you again.
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Rating: 4 out of 5
Delivery according to the order. Found product that suits me very well. Just a little hitch with a GLS delivery man who asked me to go downstairs to get my package (may be new?) unfortunately in a wheelchair so had to take it upstairs (pay for home delivery)
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