Fast delivery is a standout feature, with many experiences highlighting timely arrivals and adherence to deadlines. Customers frequently mention that their orders arrived quickly and in accordance with what they expected. The quality of the products is consistently praised, with numerous remarks indicating satisfaction with the items received. Additionally, the customer service is noted for being responsive and helpful, particularly during after-sales inquiries and for providing updates on order status.
The new site is particularly difficult to access. Impossible to go back to the last order to copy it as it was the case before this redesign. It was necessary to call on a helper to establish a new order!
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Response from Senup
Hello Madam, Our site has been redesigned to simplify the purchase on our site. All our products have been grouped by size and packaging. With one click, you can access all the available sizes and packaging for the same product. We have also expanded the choice of payment methods. For the rest, nothing has changed. The "reorder" function is only accessible when you make your second purchase on the "new" site, as the products are no longer presented in the same format. However, as you will see the next time you make a purchase, this feature will be fully accessible.
In case of any problem or hesitation, we always invite our customers to contact us. Indeed, we can be reached very easily by e-mail, by phone (toll free number) or even via the online chat.
The Senup team
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Acheteur vérifié
Rating: 5 out of 5
following a purchase from 25/06/2021
competitive price and a very fast delivery, for that I put 5 stars
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Acheteur vérifié
Rating: 5 out of 5
following a purchase from 26/06/2021
Very good service
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Acheteur vérifié
Rating: 5 out of 5
following a purchase from 26/06/2021
Ordered received quickly, as usual.
Nothing to complain about.
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Acheteur Vérifié
Rating: 2 out of 5
following a purchase from 10/07/2021
The new site is much less user friendly and ordering was less easy. Moreover when you click on lists it is useless because nothing is developed. In addition, the shipping costs have increased.
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Response from Senup
Hello Madam, Our site has been redesigned to simplify the purchase on our site. All our products have been grouped by size and packaging. With one click, you can access all the available sizes and packaging for the same product. We have also expanded the choice of payment methods. For the rest, nothing has changed. In case of any problem or hesitation, we always invite our customers to contact us. Indeed, we can be reached very easily by e-mail, by phone (free number) or even via the online chat. The Senup team
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Acheteur vérifié
Rating: 5 out of 5
following a purchase from 25/06/2021
Fast and accurate service. Good prices.
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 06/07/2021
Everything was perfect as usual
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 07/07/2021
Always at the top level of quality!
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Acheteur vérifié
Rating: 5 out of 5
following a purchase from 22/06/2021
fast shipping
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 05/07/2021
Fast TB compliant
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Acheteur vérifié
Rating: 5 out of 5
following a purchase from 21/06/2021
Everything is clear on the site
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Acheteur Vérifié
Rating: 2 out of 5
following a purchase from 24/06/2021
the article received does not correspond to the description I do not recommend this site
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Response from Senup
Hello, this product has recently been replaced by our supplier and we apologize for the inconvenience. Please be aware that we offer a refund or a voucher in this case. I remain at your disposal for any further information. Sincerely, Frédéric. The Senup team
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Acheteur vérifié
Rating: 5 out of 5
following a purchase from 21/06/2021
Everything is perfect
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Acheteur vérifié
Rating: 5 out of 5
following a purchase from 21/06/2021
This site is to be remembered. It is very interesting. Ordering on the internet is very easy. The delivery is fast. I am really satisfied.
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Acheteur vérifié
Rating: 5 out of 5
following a purchase from 21/06/2021
Top as always
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Acheteur vérifié
Rating: 5 out of 5
following a purchase from 21/06/2021
Store offering a satisfying choice for very reasonable prices. Fast delivery.
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 05/07/2021
A very friendly and kind operator, very professional
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 04/07/2021
Seeice fast, very satisfactory items, competitive prices! perfect!
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 03/07/2021
clear and accessible site I am waiting for the delivery
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 01/07/2021
everything is in accordance with the order with a fast delivery
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 29/06/2021
o . k .
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Acheteur vérifié
Rating: 5 out of 5
following a purchase from 18/06/2021
Product conforms, fast delivery. Perfect
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 02/07/2021
Very good, nothing to say!!!!
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 02/07/2021
Excellent!
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 30/05/2021
Very serious
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Acheteur vérifié
Rating: 5 out of 5
following a purchase from 17/06/2021
Very well received and happy
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Acheteur vérifié
Rating: 5 out of 5
following a purchase from 17/06/2021
Clean shave
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 30/05/2021
Fast and good info for delivery
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 25/05/2021
satisfied
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 01/07/2021
Perfect
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 27/05/2021
Everything is perfect. Telephone reception at the top
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 27/05/2021
received on time
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 28/05/2021
no problem, fast delivery
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 29/05/2021
No problems encountered during the order and delivery.
The cane tip I bought corresponds perfectly to my expectations, my mother-in-law puts her cane better with this tip
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 28/05/2021
The seriousness of the company. If you have a problem with an order, you should never hesitate to call, the answer is always precise and the order arrives at its destination on time. I have never had any bad surprises.
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Acheteur vérifié
Rating: 5 out of 5
following a purchase from 16/06/2021
The delivery time has been respected against other suppliers
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Acheteur vérifié
Rating: 5 out of 5
following a purchase from 16/06/2021
Great processing, shipping, tracking and delivery. Super efficient and not expensive at all for our items. Thanks!
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 29/06/2021
Very fast and serious
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 30/06/2021
perfect
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 24/06/2021
Thank you to the Customer Service for their help and availability. Everything went very well with my first order for delivery in Reims. Nateen products: quality/price ratio is excellent. The Senup website is also very well done including an innovative news section! Shopping points, etc....Great! I will order again.
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