Shop Vitanutrics shines with fast, reliable delivery that arrives on time and is often described as ultra-fast and careful, with packages well packed and convenient delivery options. Customers highlight a wide range of products that consistently meet expectations, noting effective items like Vitapl3, Vitamagnesium forte, Vitapermea, and vitamin D, as well as value for money and frequent good promotions. The shopping experience is easy and smooth, with an intuitive site, simple ordering, ad-hoc payment options, and responsive service that keeps repeat customers satisfied. Overall, buyers repeatedly praise quick shipping, helpful product variety, and strong reliability across orders.
I have always been happy with the products. What bothers me are the shipping costs. For some, it's free. Well, they are in the country. But for those abroad, it adds up. Why shouldn't we at least have a discount? I even had a year where I had to pay an extra charge. So if this issue could be looked into, that would be great.
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Response from Shop Vitanutrics
Hello, Thank you for taking the time to share your opinion. We fully understand your disappointment regarding shipping costs to Switzerland, and we are sincerely sorry that this has impacted your experience. Unfortunately, international shipping costs — especially outside the EU — are significantly higher and imposed by carriers. Therefore, we cannot apply the same conditions as for Belgium or France, where the rates are much more favorable and allow us to offer free shipping. However, please know that we are constantly looking for solutions to reduce these costs and make our international deliveries more accessible. Your feedback is valuable to us and motivates us to continue in this direction. Please feel free to contact us if you have any questions or if we can assist you. Have a nice day, The Vitanutrics team
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Fan
Rating: 4 out of 5
Very good value for money
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Christian M.
Rating: 4 out of 5
Fast and fair
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Jacques H.
Rating: 4 out of 5
nothing particular to report. in line with expectations.
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Fan
Rating: 4 out of 5
Very good value for money to reduce internal inflammation. Constant and noticeable energy.
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SANDRINE D.
Rating: 4 out of 5
The delivery was perfect, fast, without damage. I am happy with the purchased product (pure vitacollagen) really tasteless. Easy to take. Now, I am waiting to see its effectiveness.
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Catherine R.
Rating: 4 out of 5
Fast delivery, a wide range of products
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Jacques H.
Rating: 4 out of 5
The delivered service meets expectations.
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Response from Shop Vitanutrics
Hello Sir, Thank you for taking the time to write a review. We are delighted to read that you are fully satisfied with our services. See you soon on www.vitanutrics.com ?? The Vitanutrics team
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Nathalie
Rating: 4 out of 5
The first time I ordered from Vitanutrics, my package was dropped off at a relay point even though I requested home delivery. The second time, I was indeed delivered at home.
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Response from Shop Vitanutrics
Hello Madam, Thank you for taking the time to write a review. We are delighted to read that you are satisfied with our services. Unfortunately, we are not responsible for the delivery made by the post but we take note of this inconvenience. See you soon on www.vitanutrics.com ?? The Vitanutrics team
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Isie
Rating: 4 out of 5
Ordered on Sunday received on Wednesday and of very good quality.
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Response from Shop Vitanutrics
Hello Madam, Thank you for taking the time to leave us a review. We are delighted to read that you are fully satisfied with our services. We hope that you will be just as satisfied with our products :) See you soon on www.vitanutrics.com Gergana I Customer Service Vitanutrics ??
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BN
Rating: 4 out of 5
Following my recent comment with a single star, as the refund was delayed, the company quickly contacted me and the refund was processed in the days that followed. Thank you.
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Response from Shop Vitanutrics
Hello Madam, Thank you for taking the time to write a review. We sincerely apologize again for this inconvenience. We are delighted to read that you were satisfied with the follow-up on your request. We hope to see you soon on www.vitanutrics.com ?? Gergana I Customer Service Vitanutrics
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Yvette
Rating: 4 out of 5
Fast delivery but 20fr shipping!
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Response from Shop Vitanutrics
Hello Madam, Thank you for taking the time to write a review and for leaving us a positive rating. We are aware that shipping costs to Switzerland may seem high to you. We inform you that we apply this rate because the shipping costs to Switzerland amount to 34.90. Having already reduced shipping costs, we unfortunately cannot do so further. We hope you understand and thank you for your loyalty. See you soon on www.vitanutrics.com ?? Gergana I Customer Service Vitanutrics
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Josiane Z.
Rating: 4 out of 5
Happy with the speed of the shipment, thank you
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Response from Shop Vitanutrics
Hello Madam, Thank you for taking the time to write a review. We are delighted to read that you are satisfied with our services. We hope your experience will be fully positive. See you very soon on www.vitanutrics.com! ?? Gergana I Customer Service Vitanutrics
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Marie-José M.
Rating: 4 out of 5
Quality of follow-up and speed of shipments. Quick response to complaint emails and immediate corrections. However, there were two errors in managing the customer file (automatic error of the country and incorrect transmission of the phone number to DHL).
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Response from Shop Vitanutrics
Hello Madam, Thank you for taking the time to write a review. We are delighted to read that you are satisfied with our responsiveness. Our team has taken the necessary steps to correct the errors. See you soon on www.vitanutrics.com! ?? Gergana I Customer Service Vitanutrics
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Guy B.
Rating: 4 out of 5
Speed, efficiency... a bit of a delay between the post office and the post office.
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Response from Shop Vitanutrics
Hello Sir, Thank you for taking the time to write a review. We are delighted to read that you are satisfied with our services. However, we regret the delay caused by your pickup point. See you soon on www.vitanutrics.com! ??
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Catherine P.
Rating: 2 out of 5
Due to a computer bug, no customer information regarding the resumption of online purchasing. I have to check the site daily to see if the service is restored. The premium HA vitacollagen no longer has the same taste (very pronounced raspberry flavor giving a chemical impression and a sweet taste that did not exist before).
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Response from Shop Vitanutrics
Dear Madam Pelletier, Thank you for your loyalty to Vitanutrics for many years. We are sincerely sorry to read that your last experience with us did not fully satisfy you. Our team has contacted you today to offer you compensation. We remain at your disposal if you have any other comments. Best regards, The Vitanutrics team
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Kazza
Rating: 2 out of 5
Delivery problem. After a week, I am informed that there is a delay in deliveries. The holidays and reduced staff, which I can understand, do not justify the too late communication.
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Response from Shop Vitanutrics
Dear Madam, Thank you for taking the time to write a review. We completely understand your dissatisfaction and sincerely apologize again for this inconvenience. Our team has contacted you by email to keep you informed about the follow-up of your order and to offer you compensation. We hope to see you soon on www.vitanutrics.com ?? Best regards, The Vitanutrics team
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Sonia A.
Rating: 4 out of 5
Haven't noticed any effect yet but I started taking it very recently
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Patricia
Rating: 4 out of 5
This is the first time I order from you. Fast, efficient. Thank you
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Response from Shop Vitanutrics
Hello Madam, Thank you for taking the time to write a review. We thank you for your trust. We are delighted to read that you are fully satisfied with our services. See you soon on www.vitanutrics.com! ?? Gergana I Customer Service Vitanutrics
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Guy
Rating: 4 out of 5
My naturopath prescribed this product which reduces belly fat. I am still waiting for the effects.
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Aux S.
Rating: 4 out of 5
I do not understand why when buying directly from vitanutrics I pay more than when buying from New pharma almost €10 less
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Response from Shop Vitanutrics
Hello, Thank you for taking the time to write a review. We understand your concern. To date, we cannot impose a selling price on our distributors, only a maximum discount amount granted. When you buy directly from us, you can often benefit from discounts via our newsletter and fast service. See you soon, The Vitanutrics team ??
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Samantha
Rating: 2 out of 5
Very slow delivery... I had to wait more than 15 days to be delivered. The products I had ordered for a stressful period were no longer very useful once they arrived.
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Paulette N.
Rating: 4 out of 5
Shipping costs are way too expensive!
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Jacques H.
Rating: 4 out of 5
Hello Sir, Thank you for taking the time to write a review. We are delighted to read that you are fully satisfied with our services. See you soon on www.vitanutrics.com ?? Gergana I Customer Service Vitanutrics
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Response from Shop Vitanutrics
Ease of ordering, speed of delivery by Bpost
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Pascale
Rating: 4 out of 5
I found the product I was looking for as always. Good reception too. Good
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Response from Shop Vitanutrics
Hello Madam, Thank you for taking the time to write a review. We are delighted to read that you were satisfied with our services and products. See you soon on www.vitanutrics.com ?? Gergana I Customer Service Vitanutrics
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Une U.
Rating: 4 out of 5
Quality products (hence the high price), delivered very quickly. Easy and secure ordering and payment.
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Response from Shop Vitanutrics
Hello Madam, Thank you for taking the time to write a review. We are delighted to read that you are completely satisfied with our products and services. See you soon on www.vitanutrics.com ?? Gergana I Customer Service Vitanutrics
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Olivia S.
Rating: 4 out of 5
Very good value for money, for both adults and children!
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Response from Shop Vitanutrics
Hello, Thank you for this positive review! We are delighted to read that our products fully satisfy you! See you soon at www.vitanutrics.com ?? Gergana I Customer Service Vitanutrics
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Jacques H.
Rating: 4 out of 5
fast delivery
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Response from Shop Vitanutrics
Hello, Thank you for your review. We are delighted to read that our delivery fully satisfies you. See you soon on www.vitanutrics.com ??
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Lia
Rating: 4 out of 5
Good and fast service.
Response from Shop Vitanutrics
Hello, Thank you for your comment. We're very happy to read it ! See you soon on www.vitanutrics.com Gergana I Customer Service
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Lia
Rating: 4 out of 5
Good and fast service.
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Response from Shop Vitanutrics
Hello, Thank you for your comment. We're very happy to read it ! See you soon on www.vitanutrics.com Gergana I Customer Service
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Nathalie S.
Rating: 4 out of 5
Good products that I have been using for 4 years. Never had any issues with my orders
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Response from Shop Vitanutrics
Hello Madam, Thank you for your positive review! We are delighted that our products and services fully satisfy you. See you very soon on www.vitanutrics.com! Gergana I Vitanutrics Customer Service
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Danielle N.
Rating: 4 out of 5
Thank you for the quick delivery of my order. However, there is something I find curious, not to say "not very honest" about the Vitanutrics site. When I established my order list via your site, once I was logged in to place my order, the prices no longer matched and were higher, which is disappointing especially since these are products of a certain price. Otherwise, I am satisfied with your products. Thank you for reading my message.
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Response from Shop Vitanutrics
Hello Madam, Thank you for your feedback. We are delighted to hear that you are satisfied with our products. Regarding the price, we do not quite understand the origin of the problem. Our team will contact you shortly to discuss this with you. See you soon.
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Hélène
Rating: 4 out of 5
I received my order quickly except that I was not informed about it. I was wondering if my package was lost. After a call from you, everything was back to normal.
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Response from Shop Vitanutrics
Hello Madam, Thank you for taking the time to write a review. We are sorry to hear that you encountered some issues with your delivery. We are inquiring with our delivery partner to understand the origin of the problem. See you soon, Gergana I Customer Service Vitanutrics
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Didier P.
Rating: 2 out of 5
Unable to validate a discount voucher when ordering online; the promo code is rejected.
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Response from Shop Vitanutrics
Hello Sir, Thank you for your review and for your order. After analysis, we see that the discount voucher was not valid because you took advantage of the "-15% on the purchase of 3 identical products" discount on 2 products in your order. Unfortunately, our promotions cannot be combined in the same cart. We wish you a pleasant day and remain at your disposal. The customer service Vitanutrics
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Lia
Rating: 4 out of 5
Good products and customer service
Response from Shop Vitanutrics
Hello, Many thanks for this great review ! :) See you soon on www.vitanutrics.com ??
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Lia
Rating: 4 out of 5
Good products and customer service
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Response from Shop Vitanutrics
Hello, Many thanks for this great review ! :) See you soon on www.vitanutrics.com ??
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CHRISTEL R.
Rating: 4 out of 5
Order received in accordance with the rules of the art, for the rest I am waiting to finish the treatment I can't say anything for now
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Response from Shop Vitanutrics
Hello Sir, Thank you for taking the time to write a little review. We are delighted that your delivery went well, we look forward to reading your feedback on our products! ? See you soon on www.vitanutrics.com! Gergana I Customer Service Vitanutrics
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Gisèle B.
Rating: 4 out of 5
That's a bit too much to ask! For a simple order.
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Response from Shop Vitanutrics
Hello Madam, Thank you for your order. Don't hesitate to give us a little feedback on the chosen products? See you soon on www.vitanutrics.com! Gergana | Customer Service Vitanutrics ??
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Paulette N.
Rating: 2 out of 5
Shipping costs too expensive!
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Response from Shop Vitanutrics
Hello Madam, Thank you for your purchase. We are sorry to hear that you were not fully satisfied with our services. Unfortunately, we cannot reduce our shipping costs for Switzerland. Indeed, when a product is sent to Switzerland, it costs us double the rate just for shipping. We are considering an evolution of the click & collect service for Switzerland. However, we hope that you were fully satisfied with our products. We remain at your disposal, The Vitanutrics team
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Lia
Rating: 4 out of 5
Good products and fast shipping. Very happy.
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Response from Shop Vitanutrics
Really happy to hear that. Thank you ??
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