/10
★★★★★
based on 311 reviews published
★★★★★
based on 311 reviews published
Latest neutral customer reviews
3
/5
★★★☆☆
Goods are okay, seller does not respond to emails, appointments are not kept
Bernd B.
purchased on 15/04/2025
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3
/5
★★★☆☆
I had several problems with delivery, the first delivery was returned because the parcel was damaged and the carpet ripped, the second delivery was returned because the delivery address was not respected and the parcel was dropped off at a relay station in another village... But the carpet finally arrived, and it was top notch, nothing to complain about! my companion is very happy 🙂
Elyne S.
purchased on 05/02/2024
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Answer from Sixten-environmental
Hello Elyne,
Thank you for your feedback and for taking the time to share your experience. We are happy to hear that the final rug meets your satisfaction and that your companion likes it. We sincerely apologize for the inconveniences encountered during the deliveries and we take your comments very seriously. Your feedback is valuable to help us improve our service. Please do not hesitate to contact us for any questions or future needs.
Best regards,
The Sixten-environmental team
Thank you for your feedback and for taking the time to share your experience. We are happy to hear that the final rug meets your satisfaction and that your companion likes it. We sincerely apologize for the inconveniences encountered during the deliveries and we take your comments very seriously. Your feedback is valuable to help us improve our service. Please do not hesitate to contact us for any questions or future needs.
Best regards,
The Sixten-environmental team
3
/5
★★★☆☆
Goods good Shipping costs far too high
Ralph M.
purchased on 18/02/2024
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3
/5
★★★☆☆
The color I ordered does not match the template I received.
Janik J.
purchased on 27/11/2023
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3
/5
★★★☆☆
Nice carpet, good quality but delivery takes too long
Luc G.
purchased on 21/11/2023
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Answer from Sixten-environmental
Hello Mr Gelly, When you placed your order, we mentioned a 3 week lead time for a customizable carpet. Your order was completed within 11 working days. We are on schedule. Please do not hesitate to contact our customer service for any further information you may require.
2
/5
★★☆☆☆
Hello, I'm not very happy because my order took 1 month and a half to arrive and to compensate for the delay I was told that I would be sent gifts, but when I received my package there was only my carpet inside...
Valentin M.
purchased on 19/12/2022
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3
/5
★★★☆☆
Satisfied with the personalized carpet, but late delivery ++ and right after my order, on shipping day, there was the BF discount 🙁
Luc G.
purchased on 27/10/2022
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Answer from Sixten-environmental
Good day to you,
Thank you for your feedback.
It is mentioned on our website, when placing your order, that the production time is 3 weeks.
We hope you are satisfied with your order.
Best regards,
Sixten Customer Service
Thank you for your feedback.
It is mentioned on our website, when placing your order, that the production time is 3 weeks.
We hope you are satisfied with your order.
Best regards,
Sixten Customer Service