Product quality consistently stands out in reviews, with many noting that items arrive in excellent condition, often better than expected, including skis and boots that are well-adjusted, waxed, and sharpened. Customers highlight the affordability of the equipment, appreciating the great value for money it provides. Delivery performance is another strong point, with numerous comments on the fast shipping times and careful packaging ensuring items arrive promptly and safely.
Contrary to usual, a little disappointed with my last order where the skis had major surface chips. It's true that they were in 3"wear condition.
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Response from Skioccas
Hello Alain, We are sorry if your order did not meet your expectations. All our products are satisfied or refunded. Please do not hesitate to contact us :) See you soon, The SkiOccas team
C
Comprador verificado
Rating: 4 out of 5
following a purchase from 06/01/2020
Web browsing, and transportation, perfect.
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Response from Skioccas
Good morning Thank you for taking the time to share your comments :) See you soon, Skioccas team.
A
Acheteur vérifié
Rating: 1 out of 5
following a purchase from 16/01/2020
Qualifications of. More than borderline
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Response from Skioccas
Hello, We haven't found any complaint from you on our support. You have the free return to request an exchange or a full refund of your order if the product does not suit you. Thank you for your understanding.
A
Acheteur vérifié
Rating: 3 out of 5
following a purchase from 16/01/2020
just sent with very worn pads on the front!!!!
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Response from Skioccas
Hello, Thank you for your return. Returns are free on the site, you have 14 days to make a return request, and be fully refunded for your order if it does not suit you. We are also available on 04 79 00 42 41 to find a solution to your problem.
A
Acheteur vérifié
Rating: 3 out of 5
following a purchase from 15/01/2020
The photos do not show the actual condition of the skis. The skis are badly damaged.
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Response from Skioccas
Hello, Thank you for your return. The return is free on the site, you have 14 days to make a request for return, and be refunded in full of your order if it does not suit you. We are also available on 04 79 00 42 41. Conditions are clearly detailed on the site and on each product sheet. Please do not hesitate to come back to us if you wish to return the order. We look forward to hearing from you.
A
Acheteur vérifié
Rating: 3 out of 5
following a purchase from 18/01/2020
Very friendly site, delivery time respected, order disappointed by the level of quality of these shoes for an item sold at a much higher price than the other items on the site, hull very marked, metal paint very damaged, I expected much better.
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Response from Skioccas
Hello, Returns are free on the site, you have 14 days to make a request for return, and be fully refunded your order if it does not suit you. If you would like an exchange, this is also possible. Thank you for your understanding.
A
Acheteur vérifié
Rating: 3 out of 5
following a purchase from 14/01/2020
Too expensive...
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Response from Skioccas
Hello, We don't understand your return, the price of the products is indicated before the purchase, therefore you knew the price of the article at the time you made your purchase. You can return the product within 14 days if it does not suit you, the return is free. Thank you for your understanding.
A
Acheteur vérifié
Rating: 4 out of 5
following a purchase from 12/01/2020
The site and the choice are very good, too bad that the delivery was catastrophic especially at 12 euros without being able to choose to deliver in point relay except that dpd ended up delivering to me in point relay following a series of failures on their part.
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Response from Skioccas
Hello Axelle, Thank you for choosing Skioccas.com :) We apologize for the inconvenience of receiving your order. See you soon, The SkiOccas team
A
Acheteur vérifié
Rating: 4 out of 5
following a purchase from 15/01/2020
Fast delivery, the skis are more striped than I expected, but otherwise good.
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Response from Skioccas
Hello Andrei, Thank you for your feedback. We are sorry if your order did not meet your expectations. Upon receipt of your package, you have 14 days to request a refund. All our products are satisfied or refunded. Don't hesitate to contact us :) See you soon, The SkiOccas team
A
Acheteur vérifié
Rating: 4 out of 5
following a purchase from 14/01/2020
Good value fast delivery very well packaged recommend
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A
Acheteur vérifié
Rating: 3 out of 5
following a purchase from 14/01/2020
The skis are more damaged than expected
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Response from Skioccas
Hello Cyril, Thank you for your feedback. We are sorry if your order did not meet your expectations. Upon receipt of your package, you have 14 days to request a refund. All our products are satisfied or refunded. Don't hesitate to contact us :) See you soon, The SkiOccas team
A
Acheteur vérifié
Rating: 4 out of 5
following a purchase from 29/11/2019
Wide range, very competitive prices, just needs a search engine by size or level to pre-select equipment right from the start.
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Response from Skioccas
Hello Didier, Thank you for choosing Skioccas.com :) We look forward to hearing from you. See you soon, The Skioccas team
A
Acheteur vérifié
Rating: 3 out of 5
following a purchase from 11/01/2020
Pretty good But I wouldn't order again
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Response from Skioccas
Hello Didier, We have taken note of your feedback. We apologize again for the inconvenience. See you soon, The SkiOccas team
A
Acheteur vérifié
Rating: 4 out of 5
following a purchase from 12/01/2020
Good overall! Fast shipping! But I would have liked photos of the shoes I ordered because the one on the site probably showed the shoes as new!
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Response from Skioccas
Hello Eric, Thank you for your feedback. We are sorry if your order did not meet your expectations. Upon receipt of your package, you have 14 days to request a refund. Here is the link to your product: https://www.skioccas.com/fr/chaussures-de-ski-enfant/469-chaussures-de-ski-rossignol-comp-j4-gris.html All our products are satisfied or refunded. Don't hesitate to contact us :) See you soon, The SkiOccas team
A
Acheteur vérifié
Rating: 3 out of 5
following a purchase from 09/01/2020
the searches are incorrect using the sizes for example the 'tetat des skis reçus devraient être du 3 et non du 2 je pense... Thanks
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Response from Skioccas
Hello Laurianne, Thank you for your feedback. We are sorry if your order did not meet your expectations. Upon receipt of your package, you have 14 days to request a refund. All our products are satisfied or refunded. Don't hesitate to contact us :) See you soon, The SkiOccas team
A
Acheteur vérifié
Rating: 4 out of 5
following a purchase from 04/01/2020
Order prepared and dispatched quickly. Perfect tracking and reception. The skis (condition 1) are fine except for the metal protection at the end of the ski which was bent and had to be straightened to avoid getting caught in it. This could have been seen and repaired before dispatch.
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Response from Skioccas
Hello Gaël, We have taken note of your feedback. We apologize for this oversight. See you soon, The SkiOccas team
A
Acheteur vérifié
Rating: 4 out of 5
following a purchase from 30/12/2019
Very happy
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Response from Skioccas
Hello Cécilia, Thank you for your feedback :) See you soon, The Skioccas team
A
Acheteur vérifié
Rating: 4 out of 5
following a purchase from 05/01/2020
top!
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Response from Skioccas
Hello Gerwin, Thank you very much :) See you soon, The Skioccas team
A
Acheteur vérifié
Rating: 1 out of 5
following a purchase from 04/01/2020
The skis were described as category 1, they are more damaged than the other skis in category 2 that I ordered! I'm very disappointed Moreover they were all greasy, dirty, when I received them Really it's been several times that I order from you I was satisfied but here too disappointed! !!!! I'll have to keep them because I need them....
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A
Acheteur vérifié
Rating: 3 out of 5
following a purchase from 04/01/2020
2 pairs of level 2 skis ordered. One of the 2 pairs is in worse condition and I think should have been graded 3. Otherwise order arrived quickly.
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Response from Skioccas
Hello Franck, We are sorry if your order did not meet your expectations. Upon receipt of your package, you have 14 days to request a refund. All our products are satisfied or refunded. Don't hesitate to contact us :) See you soon, The SkiOccas team
A
Acheteur vérifié
Rating: 4 out of 5
following a purchase from 03/01/2020
Fine
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Response from Skioccas
Hi Gwenaelle, Thank you for your review :) See you soon, The SkiOccas team
A
Acheteur vérifié
Rating: 3 out of 5
following a purchase from 05/01/2020
Received my order very quickly, nothing to say. I bought a pair of shoes as ordered and a pair of skis. The pair of skis has an edge at the tip that no longer holds it moves and protrudes at its connection with the allu protection of the tip. I wouldn't put much stock in the ski's lifespan. I'm disappointed.
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Response from Skioccas
Hello Nicolas, We are sorry if your order did not meet your expectations. Upon receipt of your package, you have 14 days to request a refund. All our products are satisfied or refunded. Don't hesitate to contact us :) See you soon, The SkiOccas team
A
Acheteur vérifié
Rating: 4 out of 5
following a purchase from 23/12/2019
The ski condition rating does not seem to correlate perfectly with the skis sent.
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Response from Skioccas
Hello Olivier, We have taken note of your feedback. We are sorry if your order did not meet your expectations. Upon receipt of your package, you have 14 days to request a refund. All our products are satisfied or refunded. Don't hesitate to contact us :) See you soon, The SkiOccas team
A
Acheteur vérifié
Rating: 4 out of 5
following a purchase from 03/01/2020
Clear and well done
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Response from Skioccas
Hi Stephane, Thanks for sharing :) See you soon, The SkiOccas team
A
Acheteur vérifié
Rating: 4 out of 5
following a purchase from 29/12/2019
Ras quite a few scratches and the tip of the ski is well worn, despite the fact that it is the number 1 quality chosen. We'll have to see how the ski ages.
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Response from Skioccas
Hello Pascal, We are sorry if your order did not meet your expectations. Upon receipt of your package, you have 14 days to request a refund. All our products are satisfied or refunded. Don't hesitate to contact us :) See you soon, The SkiOccas team
A
Acheteur vérifié
Rating: 3 out of 5
following a purchase from 28/12/2019
fasteners not adjusted despite offer
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Response from Skioccas
Hello Stephane, We take note of your feedback. We apologize for the inconvenience. See you soon, The SkiOccas team
A
Acheteur vérifié
Rating: 4 out of 5
following a purchase from 01/01/2020
Intuitive Simple and efficient. Works well
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Response from Skioccas
Hi Cyrille, Thanks for the positive feedback :) See you soon, The SkiOccas team
A
Acheteur vérifié
Rating: 4 out of 5
following a purchase from 01/01/2020
super products
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Response from Skioccas
Hello Eric, Thank you very much :) See you soon, The SkiOccas team
A
Acheteur vérifié
Rating: 1 out of 5
following a purchase from 29/12/2019
ski qualiter n°1 not really n°1 the 2 minis ski break in front
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Response from Skioccas
Hello, We do not understand your message because there is no complaint on your part. We don't see any mini skis in your order, but a pair of boots, a pair of adult skis and a pair of children's skis. Could you please describe the problems you encountered and send us some photos? Thank you.
A
Acheteur vérifié
Rating: 4 out of 5
following a purchase from 01/01/2020
Very clean sole. But still a big hit on the front of the ski.
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Response from Skioccas
Hello Claire, Thank you for your feedback. We are sorry if your order did not meet your expectations. Upon receipt of your package, you have 14 days to request a refund. All our products are satisfied or refunded. Don't hesitate to contact us :) See you soon, The SkiOccas team
A
Acheteur vérifié
Rating: 4 out of 5
following a purchase from 25/12/2019
3rd order and after the first 2 very satisfactory the 3rd was well below for the state 2 wear despite the higher price. It remains a good site but to be careful of the precisions of the levels of wear for them.
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Response from Skioccas
Hello Kevin, We are sorry if your order did not meet your expectations. All our products are satisfied or refunded. Please do not hesitate to contact us :) See you soon, The SkiOccas team
A
Acheteur vérifié
Rating: 2 out of 5
following a purchase from 29/12/2019
I ordered skis in 178 and they delivered 172, then they were supposed to deliver the right size but I'm still without anything! Not very professional!
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Response from Skioccas
Hello, As explained yesterday on the phone there was an error on our part about the size sent and we apologize again. We sent you the right ski yesterday as agreed by Chronopost, and as you can see in the tracking here: https://www.chronopost.fr/tracking-no-cms/suivi-page?listeNumerosLT=XU528406089FR Your package is being delivered. We don't have any more information, but we've done everything possible to ensure that you receive the parcel within 24 hours.
A
Acheteur vérifié
Rating: 4 out of 5
following a purchase from 23/12/2019
Perfect
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Response from Skioccas
Hello Philippe, Thank you very much :) See you soon, The SkiOccas team
A
Acheteur vérifié
Rating: 4 out of 5
following a purchase from 27/12/2019
Very good site, but the condition of the category 2 skis was average, so I expected a little better.
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Response from Skioccas
Hello Pascal, We are sorry if your order did not meet your expectations. Upon receipt of your package, you have 14 days to request a refund. All our products are satisfied or refunded. Don't hesitate to contact us :) See you soon, The SkiOccas team
A
Acheteur vérifié
Rating: 4 out of 5
following a purchase from 21/12/2019
Order received on time, practical and reliable second-hand site.
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Response from Skioccas
Hi Gaelle, Thanks for sharing your experience :) See you soon, The SkiOccas team
A
Acheteur vérifié
Rating: 3 out of 5
following a purchase from 12/12/2019
Not enough information on the condition of used equipment
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Response from Skioccas
Hi Sandra, We take note of your feedback, thank you :) See you soon, The SkiOccas team
A
Acheteur vérifié
Rating: 4 out of 5
following a purchase from 19/12/2019
Fine
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Response from Skioccas
Hi Adrian, Thanks for your review :) See you soon, The SkiOccas team
A
Acheteur vérifié
Rating: 3 out of 5
following a purchase from 08/12/2019
Very well designed and clear website. Unbeatable responsiveness of the electronic link! Skis in the expected condition, with nickel soles and perfectly sharp edges. Shoes service (3 pairs ordered) below expected condition, especially for the pair around 50, and also unprotected in the enclosed package, not sufficiently reinforced in my opinion. Delivery via DPD needs to be reviewed (tracking application unclear and often blocked...), boxes damaged or even ripped open on arrival... Disappointing from that point of view.
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Response from Skioccas
Hello, Thank you for your feedback. Please know that if you wish to exchange or return the pair of shoes that doesn't suit you, it's free. As far as transport is concerned, unfortunately we suffer from DPD's setbacks on a regular basis, but as of today there is no company other than DPD willing to transport Ski. There's still UPS or TNT, but they charge prices that we can't pass on. In any case, the skis get in the way of the deliverymen and that's why there are problems with deliveries. They don't fit on the carpets, so it's human handling that causes stale boxes etc... Thank you for your understanding.
A
Acheteur vérifié
Rating: 4 out of 5
following a purchase from 19/12/2019
Everything is perfect. BUT it's a good thing I went past the relay point that had my order, because I wasn't informed of the availability of my order.
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Response from Skioccas
Hello Hatim, Thank you for your feedback :) We apologize for the inconvenience. See you soon, The SkiOccas team
A
Acheteur vérifié
Rating: 1 out of 5
following a purchase from 18/12/2019
I did not receive my package within an acceptable time, and the phone without it was forgotten no compensation and no apology received in other words bad management pb
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Response from Skioccas
Hello, You ordered on 18/12/2019 at 12h36, the delivery email of your order left at 14h17 on 18/12/2019, that is to say less than 2h after to inform you that the package was in store. Did the e-mail go to spam, or is it a mailbox problem? You wanted the order on 20/12, it was there on 18/12 in 2 hours. We're sorry if there was a problem with the emails, we deliver several times a day to our stores, this is the first time there's been a problem; especially as we're located less than 2km from the store. Your opinion seems a bit excessive all the same, and we can't see how the problem was handled badly. All the best.
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