Product quality consistently stands out in reviews, with many noting that items arrive in excellent condition, often better than expected, including skis and boots that are well-adjusted, waxed, and sharpened. Customers highlight the affordability of the equipment, appreciating the great value for money it provides. Delivery performance is another strong point, with numerous comments on the fast shipping times and careful packaging ensuring items arrive promptly and safely.
I ordered adjustable ski poles for my daughter. Considering the price, I expected them to be new or used, but in perfect condition. I was unpleasantly surprised to find very, very tired poles which, personally, I would have thrown away or at best given away to tide her over. I'm giving them three stars because the customer service department is so responsive. Perhaps I was unlucky.
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Response from Skioccas
Hello Anthony, thank you for sharing your experience with Skioccas. We are sorry to hear that you are not happy with the condition of the ski poles you received for your daughter. We do our best to provide quality products to our customers, but it seems we missed the mark in your case. We take your feedback into account and will work to improve our product verification process. We are pleased to have been able to resolve this issue quickly thanks to our responsive customer service. Have a nice day.
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RUBEN M.
Rating: 2 out of 5
following a purchase from 29/03/2024
The description of the condition of the skis does not match the actual condition. The wear was higher than expected (a 2 corresponds more with the description of 3, and a 1 with the description of 2).
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Patricio D.
Rating: 1 out of 5
following a purchase from 24/03/2024
i have not received my order yet. i am waiting and i don't know anything about my material from a very high purchase.
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Asier Jorge G.
Rating: 4 out of 5
following a purchase from 18/03/2024
The order arrived on time but the ski is worse than I thought. The category 3 skis are destroyed
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Mika V.
Rating: 2 out of 5
following a purchase from 25/02/2024
The skies were graded as class 1 but their conditio was far from "all most new". Downgrading to class 2 and small pay back was a welcoming move from Skioccas. It didn't take all the harm done away... Hope the skis work well in the on coming first use.
Response from Skioccas
Bonjour Mika, thank you for sharing your feedback with us. We apologize if the skis did not meet your expectations and we understand your disappointment. We take all feedback seriously and will continue to work on improving our services. We hope the skis perform well during your first use. Thank you for choosing Skioccas. Best regards.
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Paulo C.
Rating: 2 out of 5
following a purchase from 10/03/2024
The 1-2-3 ranges of wear can be misleading, I bought a ski rated 2. The edges and bottom were fine, but there were massive cuts on the top surface, in a few places the core is exposed and the bindings have a very significant play. If this is the status of a 2 grade I can only imagine what a 3 would be
Response from Skioccas
Hello Paulo, we're sorry you've had these problems with the ski you bought. We have taken your comments on board and will be checking our products thoroughly to ensure their quality. We hope you enjoy your purchase. Thank you for your confidence in Skioccas.
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Anne-Laure J.
Rating: 2 out of 5
following a purchase from 03/03/2024
The skis arrived very quickly. Well packed. I am disappointed by the condition of the skis. I chose "state 3" skis, but I didn't think they would be so damaged!
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Response from Skioccas
Hello Anne-Laure, we're sorry you were disappointed with the condition of the skis you received. We take note of your opinion and will do our utmost to improve the quality of our products in the future. Your satisfaction is our priority and we look forward to providing you with a better experience in the future. Thank you for your feedback.
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Nathalie C.
Rating: 4 out of 5
following a purchase from 18/02/2024
Very disappointed by the product. I chose a state 3 ski...not to be done. The patina is in perfect condition but the top . I'll try my luck again on a 1 or 2, but never again on a 3! Impeccable return service. Waiting for refund.
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Response from Skioccas
Hello Nathalie, I'm sorry to hear that you are not satisfied with the product you ordered on our site. We are always looking for quality products for our customers, but it can sometimes happen that some do not meet our expectations. We take your comment into account and will do our best to clarify the condition of products in the future. In the meantime, we will refund your purchase and thank you for your feedback. Have a nice day. The Skioccas team.
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JOSE ANTONIO G.
Rating: 4 out of 5
following a purchase from 14/02/2024
It was a good choice, everything went very well.
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Roberto P.
Rating: 1 out of 5
following a purchase from 14/02/2024
I bought grade 1 ski's but when I received them they were really poor quality. After sending an email they didn't even bother to react.
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Marie-Lucie D.
Rating: 3 out of 5
following a purchase from 12/02/2024
Fast shipping 👌🏻
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Response from Skioccas
Thank you for your positive feedback! We are delighted that your shipment arrived quickly. Don't hesitate to come back to us if you need our services again. Have a nice day.
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Constance A.
Rating: 4 out of 5
following a purchase from 06/02/2024
Perfect order but the product doesn't fit so I'm sending it back.
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Response from Skioccas
Hello Constance,
We are sorry that the product did not meet your expectations. We hope, however, that the order went well and that the return will go smoothly. Please do not hesitate to contact us if you require any further information or assistance with your return.
Best regards, The Skioccas team
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Magali M.
Rating: 3 out of 5
following a purchase from 05/02/2024
Skis received quickly. Given the description on the website, I didn't expect them to be in such poor condition. So I returned them.
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Response from Skioccas
Hello Magali,
Thank you for your feedback on our Skioccas website. We are sorry that the skis you received were not up to your expectations. We do our best to describe the condition of the products as accurately as possible, but some defects may go unnoticed. We hope that you will find what you are looking for among our other products and that you will be satisfied with your next purchase.
Sincerely, The Skioccas team.
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Giorgio V.
Rating: 3 out of 5
following a purchase from 31/01/2024
Unfortunately they are very ruined it would be better to be able to see photos of the c2 and c3 skis as well, otherwise I would not have bought them.
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Neven K.
Rating: 4 out of 5
following a purchase from 30/01/2024
Value for money! Repaired underneath, a bit weary on top but generally excellent choice for children changing skies every two years.
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Juan G.
Rating: 4 out of 5
following a purchase from 23/01/2024
very fast delivery, correct price and conditions
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Response from Skioccas
Thank you for your positive review, we are delighted that you are satisfied with our Skioccas website. We do our best to offer fast shipping and competitive prices with great terms and conditions. Thank you again for your trust and support.
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Nebojsa D.
Rating: 4 out of 5
following a purchase from 17/01/2024
Shame Fedex is not delivering to Serbia but other than that excellent service, many thanks!
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Jennifer Q.
Rating: 3 out of 5
following a purchase from 13/01/2024
Skis were a level 3, but really beat up. Would be nice to see photos before purchase. Skis were also not slope ready as promised. Needed a tune up right out of the box and bindings were not adjusted to measurements I submitted. Quick shipping, but probably wouldn't order from this company again.
Response from Skioccas
Thank you for your honest feedback, Jennifer. We apologize for any inconvenience you experienced with your purchase from Skioccas. We strive to provide high quality products and we will take your suggestions into consideration to improve our services in the future. We do offer photos of our products upon request and we will make sure to adjust the bindings accurately for our customers' measurements. We are glad to hear that the shipping was quick and we hope to have the opportunity to serve you better in the future. Thank you for choosing Skioccas.
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Ingus R.
Rating: 4 out of 5
following a purchase from 14/01/2024
Got what I expected. Ordered 3 sets of skis, one for myself and 2 for kids. Ordered skis with grade 3, which is the grade with the heaviest use and conclusion was "they are pretty ok". Visually they don't look that good, but the bottom part seemed well maintained. Good choice, if you are willing to save on your first ski set or are willing to cheaply equip all of your family on a budget. The delivery was about 1 week. Ordered on Sunday, received on Monday a week later.
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Christian V.
Rating: 4 out of 5
following a purchase from 12/01/2024
Sole of the ski absolutely top, clear signs of wear on the top side, I would not have expected this. Photos on the site could be clearer. But I'm very happy with the ski for the price!
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Amelie F.
Rating: 2 out of 5
following a purchase from 13/01/2024
Very disappointed with the degree of wear. Advertised as level 1 wear (excellent condition) but received with broken tip guard! The skis have certainly not been serviced. I would not recommend this site.
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Response from Skioccas
Hello Amelie, I'm sorry to read about your disappointment with the level of wear and tear on your order. I would like to assure you that Skioccas ensures that all products are in excellent condition before shipping. Nevertheless, I will take your comment into account and pass on the information to our quality control team to ensure continuous improvement of our services. We hope you will give us a second chance in the future. Sincerely, Manon from Skioccas.
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Carlos R.
Rating: 4 out of 5
following a purchase from 11/01/2024
very good quality/price/product condition ratio. i missed that the soles were waxed. edges good.
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Léah C.
Rating: 2 out of 5
following a purchase from 04/01/2024
A first order where the level of wear was not as advertised, and the second skis were adjusted (according to the information given when the order was placed - this is a service that is promoted) but they were not and had to be re-adjusted in the resort.
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Response from Skioccas
Hello Léah, thank you for sharing your opinion with us. We are sorry that your first order did not live up to your expectations in terms of ski wear and adjustments. We have taken your comments into account and will do our utmost to remedy the situation in the future. We hope you will give us another chance to offer you the best possible service. Sincerely, your Skioccas team.
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Javier P.
Rating: 4 out of 5
following a purchase from 09/01/2024
They made a mess of separating the order into two boxes and that created confusion that was poorly resolved by the operators. In the end everything arrived as described.
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Jose G.
Rating: 3 out of 5
following a purchase from 09/01/2024
I bought four skis for my kids. Three of them were very well, but one of them had lost its curvature and elasticity.
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Fred T.
Rating: 1 out of 5
following a purchase from 26/11/2023
I am still waiting for the delivery which is on tour for months now. It is stuck somewhere in Sweden. Fortunately, we've got a long winter here in the north, but if it's not reaching us, then it makes no sense to order something again.
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David V.
Rating: 3 out of 5
following a purchase from 06/01/2024
It took a long time to arrive
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Stéphanie B.
Rating: 2 out of 5
following a purchase from 05/01/2024
very well done site, but the photos don't reflect the real condition of the skis. those purchased, although rated level 3, are really very damaged on the top. On the other hand, the base seems to be in good condition, and that's certainly the most important thing. However, I find that the value for money is average, if not bad.
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Response from Skioccas
Hello Stéphanie, first of all thank you for your review. We are delighted that you have enjoyed our site. We attach great importance to the quality of our products and we are sorry that the skis you purchased did not live up to your expectations. We have taken note of your comment concerning the photos and will do our utmost to improve them to better reflect the actual condition of the products. Our priority is to satisfy our customers and we hope to have the opportunity to prove our professionalism to you in the future. Yours sincerely, The Skioccas team.
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Alvaro G.
Rating: 2 out of 5
following a purchase from 03/01/2024
The skis received have a broken trim on one of the bindings.
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Salvatore I.
Rating: 4 out of 5
following a purchase from 03/01/2024
You can trust skioccas. After receiving a non-conforming jacket, Skioccas corrected the situation perfectly, free of charge. The only drawback is that it's not easy to get in touch in high season.
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Response from Skioccas
Thank you for your positive feedback with Skioccas. We are delighted that you were able to resolve the problem with the jacket at no cost to you. We take note of your comment regarding the difficulty of reaching Skioccas in high season. We will do our best to improve our customer service in these situations. Thank you again for your trust and support of Skioccas.
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Vincenzo S.
Rating: 4 out of 5
following a purchase from 02/01/2024
Skis as described, aware they were used. The part I was interested in, i.e. edges and wax are perfect. Recommended
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Paola G.
Rating: 4 out of 5
following a purchase from 27/12/2023
all okay
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Stephane M.
Rating: 3 out of 5
following a purchase from 21/12/2023
This isn't the first time I've ordered from skioccas. I find that it's times if it's me well than usual. The insoles have not been reconditioned to condition 2! Have next time.
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Response from Skioccas
Thank you for your review, Stephane. We are sorry that you were not satisfied with your order this time. We'll take your comments on the condition of the insoles into account and try to be more rigorous in the future. Thank you for your confidence and see you soon on Skioccas!
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Andoni G.
Rating: 4 out of 5
following a purchase from 23/12/2023
Material in perfect condition
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VALENTIN P.
Rating: 1 out of 5
following a purchase from 20/12/2023
I have not received my order even though it was announced to me.
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Diego D.
Rating: 1 out of 5
following a purchase from 18/12/2023
The skis have arrived without toe clips
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Gael B.
Rating: 2 out of 5
following a purchase from 15/12/2023
Disappointed with the value for money, we thought we were getting a bargain and realized that the skis we found for 50 euros in resort while we paid 89,90🤔.
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Response from Skioccas
Hello Gael, we're sorry to hear about your disappointment with the value for money of our skis. We want to assure you that at Skioccas, we do everything we can to offer quality products at the best price. We take your feedback into account and will do our utmost to improve our offer. We hope you enjoyed your day's skiing. Best regards.
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Alejo Gabriel A.
Rating: 1 out of 5
following a purchase from 18/12/2023
It was delayed two times. Then when it finally arrived, they failed to deliver it to the correct address, but never called me. I went skiing without my order. I don’t need it any more and I want my money back.
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David G.
Rating: 1 out of 5
following a purchase from 16/12/2023
I was offered a discount that was never applied.
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Eduardo L.
Rating: 1 out of 5
following a purchase from 15/12/2023
I have been waiting for my order since 15.12.2023 and they promised to deliver it on the 21st at the latest. It is now 25.12.2023 and I have received nothing. Not even an explanation.
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