Product quality consistently stands out in reviews, with many noting that items arrive in excellent condition, often better than expected, including skis and boots that are well-adjusted, waxed, and sharpened. Customers highlight the affordability of the equipment, appreciating the great value for money it provides. Delivery performance is another strong point, with numerous comments on the fast shipping times and careful packaging ensuring items arrive promptly and safely.
very well done site, but the photos don't reflect the real condition of the skis. those purchased, although rated level 3, are really very damaged on the top. On the other hand, the base seems to be in good condition, and that's certainly the most important thing. However, I find that the value for money is average, if not bad.
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Response from Skioccas
Hello Stéphanie, first of all thank you for your review. We are delighted that you have enjoyed our site. We attach great importance to the quality of our products and we are sorry that the skis you purchased did not live up to your expectations. We have taken note of your comment concerning the photos and will do our utmost to improve them to better reflect the actual condition of the products. Our priority is to satisfy our customers and we hope to have the opportunity to prove our professionalism to you in the future. Yours sincerely, The Skioccas team.
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Alvaro G.
Rating: 2 out of 5
following a purchase from 03/01/2024
The skis received have a broken trim on one of the bindings.
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Stephane M.
Rating: 3 out of 5
following a purchase from 21/12/2023
This isn't the first time I've ordered from skioccas. I find that it's times if it's me well than usual. The insoles have not been reconditioned to condition 2! Have next time.
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Response from Skioccas
Thank you for your review, Stephane. We are sorry that you were not satisfied with your order this time. We'll take your comments on the condition of the insoles into account and try to be more rigorous in the future. Thank you for your confidence and see you soon on Skioccas!
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VALENTIN P.
Rating: 1 out of 5
following a purchase from 20/12/2023
I have not received my order even though it was announced to me.
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Diego D.
Rating: 1 out of 5
following a purchase from 18/12/2023
The skis have arrived without toe clips
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Gael B.
Rating: 2 out of 5
following a purchase from 15/12/2023
Disappointed with the value for money, we thought we were getting a bargain and realized that the skis we found for 50 euros in resort while we paid 89,90🤔.
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Response from Skioccas
Hello Gael, we're sorry to hear about your disappointment with the value for money of our skis. We want to assure you that at Skioccas, we do everything we can to offer quality products at the best price. We take your feedback into account and will do our utmost to improve our offer. We hope you enjoyed your day's skiing. Best regards.
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Alejo Gabriel A.
Rating: 1 out of 5
following a purchase from 18/12/2023
It was delayed two times. Then when it finally arrived, they failed to deliver it to the correct address, but never called me. I went skiing without my order. I don’t need it any more and I want my money back.
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David G.
Rating: 1 out of 5
following a purchase from 16/12/2023
I was offered a discount that was never applied.
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Eduardo L.
Rating: 1 out of 5
following a purchase from 15/12/2023
I have been waiting for my order since 15.12.2023 and they promised to deliver it on the 21st at the latest. It is now 25.12.2023 and I have received nothing. Not even an explanation.
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Aiala B.
Rating: 1 out of 5
following a purchase from 06/12/2023
Good service, but the damage rating does not correspond to what I received.
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eloy Y.
Rating: 3 out of 5
following a purchase from 06/12/2023
Sav rapide On the other hand, give a rating of 4 for really damaged skis.
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Response from Skioccas
Thank you for your feedback, I'm sorry to hear that your ski is damaged. We will do our best to check our products in the future to avoid this kind of situation and to be able to offer you only products in good condition. Thank you again for your confidence and see you soon on Skioccas.
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Raul G.
Rating: 1 out of 5
following a purchase from 28/11/2023
More wear and tear than it should be
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María R.
Rating: 3 out of 5
following a purchase from 30/11/2023
I bought two complete sets. The boots are in good condition but the skis are trashed, both the ones that had grade 2 and the ones that had grade 3 wear.
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Carmen G.
Rating: 2 out of 5
following a purchase from 04/07/2023
The order arrived promptly and on time. But I bought the skis at number 1, which is supposed to be demonic, and none of this is very marked, it even has the wood and resin raised, I consider that instead of a 1 it is a 3 or a 2 at most
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Matthieu D.
Rating: 2 out of 5
following a purchase from 13/05/2023
The site and delivery are correct, and the model in this size cannot be found elsewhere. However, I'm still disappointed by the degree of wear. Advertised as level 1 wear (excellent condition), the skis show numerous chips on the silkscreen.
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Response from Skioccas
Hello, thank you for sharing your opinion. The skis we offer are second-hand, and indeed, it is possible that their serigraphy has been damaged as a result of their use. The upper part of the skis or "top sheet" has many opportunities to be damaged (skis overlapping, skiers stepping on each other's skis at the ski lifts, blows from pole tips, etc.), this wear is inherent to the use of the products. We point this out on the site; we also provide a summary explaining the level of wear for each condition. Furthermore, the fact that the top sheet shows signs of wear in no way alters the glide, as this element is mainly decorative. The most important part of a ski is the base, which ensures that the equipment runs smoothly. The soles are systematically overhauled before the skis are put on sale, and skis with excessive damage to this part are scrapped. Sincerely, The Ski Occas team
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Gerardo P.
Rating: 3 out of 5
following a purchase from 01/05/2023
Quick delivery
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Response from Skioccas
Hi Caroline, Thank you for your feedback! We are happy to have responded quickly to your expectations, Have a nice day and see you soon, The Ski Occas team
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Luis Marcelo M.
Rating: 1 out of 5
following a purchase from 10/02/2023
The two orders arrived separately and at different times.
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Response from Skioccas
Hello, We're sorry if this has inconvenienced you, however, as you may have seen on our site, some products are sold by partner stores who do the shipping themselves. When you place an order with one of our products and one of our partner products, the two orders leave separately and may therefore arrive on different days. Our apologies if this did not please you. Have a nice day and see you soon, The Précision Ski Team
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Henrik L.
Rating: 1 out of 5
following a purchase from 22/01/2023
Customer server is awful. You send a mail and get no reply. I am not going to use this shop again.
Response from Skioccas
Hello, We apologise for the fact that we have not been able to find your email. If you need to contact our customer service at the following address: [email protected] as indicated on our website. Have a nice day, The Ski Occas team
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Emmanuel H.
Rating: 2 out of 5
following a purchase from 05/02/2023
I'm a bit disappointed with the condition of the shoes, because they're second-hand but still quite damaged on the outside. It does the job anyway, but I'd like to make that clear.
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Response from Skioccas
Hello, Thank you for your feedback. We are sorry to hear that your order did not meet your expectations. Before any shipment, we take care to check the quality of each product. Second-hand ski boots show signs of wear, but are perfectly ready for use, as every buckle and sole has been checked. For any further information, please contact our customer service team. See you soon, The Ski Occas team.
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Claudio D.
Rating: 3 out of 5
following a purchase from 30/01/2023
please improve the shipment service
Response from Skioccas
Hello Claudio, Thank you for your feedback. You have chosen delivery via DPD. The delivery time is 2 to 6 days. The delivery time was respected. The delivery company contacted you to make an appointment. Please do not hesitate to contact us for more information, The Ski Occas Team
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Riccardo T.
Rating: 3 out of 5
following a purchase from 27/01/2023
Easy to find the products you are looking for
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Response from Skioccas
Hi, Thank you for your positive feedback. Why did you only give us 3 stars, what is missing from your customer experience? Thank you very much, The Ski Occas team
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ismael G.
Rating: 1 out of 5
following a purchase from 30/01/2023
The skis that have arrived are not mine.
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Response from Skioccas
Hello, We are sorry to hear that. We have not received any complaint email from you, Can you please contact our service department with photos of the skis you received and a description of the problem? We will resolve the problem as soon as possible, See you soon, The Ski Occas team.
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Cristiano A.
Rating: 3 out of 5
following a purchase from 29/01/2023
the product is not exactly as pictured, by the way ok the 14 day return policy but in this case if the product is not compliant you pay shipping twice..? I really hope not
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Response from Skioccas
Hello, We are sorry to hear that you are not satisfied with your order. You can contact our customer service department to learn more about your complaint. The Ski Occas team
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Alvaro H.
Rating: 1 out of 5
following a purchase from 19/01/2023
Bad condition. Trying to return and no response on the web.
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Response from Skioccas
Hello, You have recently contacted our customer service, which has offered you the return of your order and a refund of your money. The Ski Occas team
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Camille C.
Rating: 3 out of 5
following a purchase from 18/01/2023
The bindings were not adjusted to the size of the shoes.
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Response from Skioccas
Hello Camille, We're sorry to hear that. Unfortunately, you didn't enter any assembly information, so we didn't adjust the bindings. Please do not hesitate to contact our customer service for further information. See you soon, The Ski Occas team
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Ivan M.
Rating: 1 out of 5
following a purchase from 22/01/2023
I have not received the product, and the transport company says it is delivered, this is surreal.... I want my money back.
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Response from Skioccas
Hello, We are sorry to hear that. We have sent you the proof of delivery by email. See you soon, The Ski Occas team
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Raúl V.
Rating: 2 out of 5
following a purchase from 10/01/2023
The website is very intuitive and the delivery time was very short.
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Response from Skioccas
Hi Raul, Thank you for your comments. If you had a good experience on our site, why did you only give us 2 stars? See you soon, The Ski Occas team
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Francisco M.
Rating: 1 out of 5
following a purchase from 05/01/2023
The order was incomplete, the sticks are missing.
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Response from Skioccas
Hi Francisco, Our customer service contacted you prior to shipping your order to inform you of a stock issue. We have offered to send you another pair of clubs or a refund. As agreed with you, we have proceeded with the refund. Sincerely The Ski Occas team
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Francisco G.
Rating: 2 out of 5
following a purchase from 18/01/2023
They say they regulate the size of the boot and the weight for free, but it arrived unadjusted.
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Response from Skioccas
Hi, As explained in the email, it is likely that there was a misunderstanding. We adjusted the ski to a size 30 because the indicated size was 47 and this cannot be adjusted on a ski, for us it was the size of a city shoe. Second, it is also possible that there was an oversight; our fitter is out on his own, so mid-season we are not immune to an oversight. In any case, we apologize to you. Good day, The Ski Occas Team
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gilles T.
Rating: 2 out of 5
following a purchase from 06/01/2023
Too bad... I order skis + boots and the skis are not paid for. Of course, there's no trace of my request because it was only asked for on the website. Too bad because order + delivery were very efficient.
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Response from Skioccas
Hello Gilles, Thank you for your feedback. We are happy to have been able to meet your expectations quickly. We are sorry for the misunderstanding regarding the settings, our team does its best every day. Best wishes, The Ski Occas team
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Giovanni A.
Rating: 3 out of 5
following a purchase from 29/12/2022
Shipping and ordering according to schedule.
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Response from Skioccas
Hello, Thank you for your feedback! Your shared experience is always read carefully. Best wishes, The Ski Occas team
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roberto Q.
Rating: 3 out of 5
following a purchase from 12/12/2022
rough descriptions
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Response from Skioccas
Hi Roberto, Thank you for your feedback. If you have any concerns or questions, please feel free to contact customer service via email or chat for direct advice. Wishing you a happy holiday season, The Ski Occas team
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Laura S.
Rating: 3 out of 5
following a purchase from 06/12/2022
The web page has download problems
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Response from Skioccas
Hello Laura, Thank you for your message. It's true that our site was brand new at the start of the season and still had a few display problems, but everything has been sorted out since then, so don't hesitate to have another look. Happy holidays, The Ski Occas team
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Maxence L.
Rating: 3 out of 5
following a purchase from 04/12/2022
Twisted stick
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Response from Skioccas
Hello Maxence, We're sorry for the inconvenience. If you have any problems, please don't hesitate to contact customer service, we'll be delighted to help. Happy holidays, The Ski Occas team
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daniel M.
Rating: 2 out of 5
following a purchase from 05/10/2022
Many bent sticks broken with unsuitable washers
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Response from Skioccas
Hello Daniel, We're very sorry about this bad experience. Our teams do their best to sort all our material and there can be a few misfires. We're happy to have been able to find a solution for you all the same. Happy holidays, The Ski Occas team
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Pauline B.
Rating: 2 out of 5
following a purchase from 23/11/2022
not at all satisfied with my order search for unsatisfactory products with the size => shows products that do not have the desired size
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Alain P.
Rating: 2 out of 5
following a purchase from 11/11/2022
delivery was made but the product did not meet my expectations. The spray was colorless, whereas I relied on the color of the cap.
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Romain V.
Rating: 1 out of 5
following a purchase from 30/10/2022
3rd year buying, no worries until this time. I bought the wrong size, within a minute I notified them by email, I added a note (shipping sheet) imploring not to send the package. No phone number in short, I had to send back some receipts, I think my delivery costs (18 euros) will not be reimbursed (not counting the CO2 A/R for nothing). It's a shame.
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Response from Skioccas
Hello Romain, Thank you for your feedback! We apologize for any misunderstanding. Unfortunately, during the preseason we have a lot of orders, which makes it difficult to process certain requests. However, your return is completely free of charge and your entire order (including postage) has been refunded. Have a nice day, The Ski Occas team
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patrice L.
Rating: 3 out of 5
following a purchase from 25/10/2022
For wear condition 1, they are well damaged.
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Response from Skioccas
Hello APtrice, Thank you for your message! If you feel that your ski is not in good condition, please do not hesitate to send photos to our customer service department ([email protected]), they will try to find a solution. Have a nice day and see you soon, The Ski Occas team
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Régis L.
Rating: 3 out of 5
following a purchase from 11/10/2022
Fast order and shipment, but some products are more than q used for a condition 2. And the return site is unusable because I want to return products but impossible to go through the process.
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Response from Skioccas
Hello Régis, Thank you for your message. First of all, we are very sorry for the delay in processing your request. Customer service has contacted you regarding your return and it will be processed without any problem. Regarding the state of wear, you can send your product photos to our customer service department ([email protected]) and we will then assess whether we have made a mistake. If this is the case, we will refund the difference in price. Have a nice day, The Ski Occas team
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