Product quality consistently stands out in reviews, with many noting that items arrive in excellent condition, often better than expected, including skis and boots that are well-adjusted, waxed, and sharpened. Customers highlight the affordability of the equipment, appreciating the great value for money it provides. Delivery performance is another strong point, with numerous comments on the fast shipping times and careful packaging ensuring items arrive promptly and safely.
Hello, Thank you for sharing your experience. We take note of this information and we are sorry for the inconvenience. We look forward to seeing you on Skioccas.com Have a nice day, The Skioccas team.
C
Comprador verificado
Rating: 3 out of 5
following a purchase from 28/12/2020
Good shipping service. What the products, such as ski boots, are very used, which is not visible in the pictures.
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Response from Skioccas
Hello, Thank you very much for sharing your experience. We are sorry for the inconvenience. We hope to see you soon on Skioccas.com. Have a nice day, The Skioccas Team
A
Acheteur vérifié
Rating: 3 out of 5
following a purchase from 16/12/2020
nickel delivery time, previous order nickel but last order disappointing.
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Response from Skioccas
Hello, Thank you very much for taking the time to share your experience with us. We apologize for any inconvenience this may have caused. We look forward to seeing you on Skioccas.com. Good day, The Skioccas team
A
Acheteur vérifié
Rating: 3 out of 5
following a purchase from 09/12/2020
Price confusion
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Response from Skioccas
Hello, Thank you very much for your feedback. We apologize for the inconvenience. We look forward to seeing you on Skioccas.com. Good day, The Skioccas team
C
Comprador verificado
Rating: 2 out of 5
following a purchase from 28/11/2020
They are in very bad condition for wear 2, more like wear 3.
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Response from Skioccas
Hello, We are sorry for the inconvenience. Could you please send us some photos so that I can examine the pair of skis? Thank you in advance, Sincerely
A
Acheteur vérifié
Rating: 3 out of 5
following a purchase from 24/10/2020
1st pair of shoes delivered with a broken buckle. 2nd pair delivered quickly. You can see that the shoes have been well used, nothing to do with the photos on the site... Waiting for a commercial gesture.
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Response from Skioccas
Hello Guillaume, Our apologies. We are sorry if your order did not meet your expectations. All our products are satisfied or refunded. Please do not hesitate to contact us :) See you soon, The SkiOccas team
A
Acheteur vérifié
Rating: 3 out of 5
following a purchase from 13/10/2020
skis more worn than the description on the site...
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Response from Skioccas
Hello Olivier, Thank you for taking the time to write your feedback. We're sorry if your order didn't live up to your expectations. All our products are satisfied or refunded :) See you soon, The SkiOccas team
A
Acheteur vérifié
Rating: 3 out of 5
following a purchase from 24/09/2020
Responsive customer service and correct equipment. Disappointed, however, by the packaging of the parcels (arrived totally blown up...) and by the fact that the skis I paid 80 for (bought quickly as they were indicated as being the last pair) are not only still available on the site, but also sold for... 40, so I feel a bit like I paid 40 in the wind...
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Response from Skioccas
Hello Mélodie, Thank you for taking the time to write your feedback. We apologize for any inconvenience. See you soon, The SkiOccas team
A
Acheteur vérifié
Rating: 2 out of 5
following a purchase from 09/08/2020
You're asking me to respond to your request when you yourself haven't answered my question about the safety of the equipment I've ordered... ! Concerning the delivery, it was mediocre, because I had notified on the order: "not to leave my parcel with the neighbors!" and it is however what the deliveryman did!!! You speak of a secure shipment with code, when you left it to anyone, having signed without my proxy!!!! I contacted the delivery man who thought he was acting in my best interest, when in fact he was simply trying to get rid of a parcel! You've put me in an awkward position since you don't know what the atmosphere is like in my residence (war between neighbors, theft of parcels, harassment by taking details from the parcel). This is intolerable and in no way is this a so-called "secure" delivery!
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Response from Skioccas
Hello , I just did a search , I can't find any email from your address ****** . *************** . fr on our website Skioccas . There is only one email, it was sent at the time of the order to specify not to leave the parcel with the neighbors. This message was passed on to the DPD carrier and we are sincerely sorry that the driver did not respect the instructions. We can only confirm that he left the parcel in order to get rid of it. Unfortunately, since the introduction of covid, drivers have been limiting the number of deliveries and it is now common practice to leave the parcel. In the end, your note mainly concerns the carrier and not the equipment purchased. We'd like to know what information you wanted about your equipment because, as you said at the beginning of your message, you haven't sent us any emails from your Skioccas account.
A
Acheteur vérifié
Rating: 2 out of 5
following a purchase from 28/03/2020
Complete order received quickly, but level 2 products are really not in good condition for the price they cost... too bad!!!! Better second hand on le bon coin value for money
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Response from Skioccas
Hello, Could you send us some photos of the product received so that we can check whether there was an error on the condition sent? We haven't found any email from you about a complaint. Thank you for your help.
A
Acheteur vérifié
Rating: 2 out of 5
following a purchase from 01/03/2020
Hello, nothing to say about the content, which corresponds perfectly to the order placed. On the other hand, the delivery needs to be reviewed. The deliveryman did not come at the agreed time.
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Response from Skioccas
Hello, your parcel, which included skis and several pairs of ski boots, left on March 02 and was delivered on the morning of March 04, less than 48 hours after your order. Unfortunately, there's not much we can do about the time slots offered by the carriers, which are not honored. We have to take into account the various hazards that may be encountered by the drivers, detour, accidents, delays etc... The score of 2 out of 5 is a bit harsh all the same. Thank you for your kind words.
A
Acheteur vérifié
Rating: 2 out of 5
following a purchase from 25/02/2020
I recently ordered a pair of skis, on receipt the top sheet and bindings were correct, however the sole has eaten well, quite well filled with candle (still pass) But one of the edges is well crunched and it is irrecoverable (certainly due to a stone). Second-hand sold at level 2 (functional for several seasons), whereas it's more like level 3. In short, I'll use them for a week and they'll be put away at the back of the cupboard... disappointed Anto
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Response from Skioccas
Hello, Once again our apologies, as agreed on the phone, we will exchange your pair of skis as soon as you return from vacation.
A
Acheteur vérifié
Rating: 2 out of 5
following a purchase from 26/02/2020
Hello, The board was marked as condition 1, but it's actually condition 2. I brought back 4 times the bindings which were broken or badly assembled. Very bad service for the bindings. Borderline dangerous. Fortunately, the Précision store in Arc 1600 was able to find a solution and provide me with assistance. W.RONSSE
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Response from Skioccas
Hello, thank you for your feedback. We'll check with our store to get more information about the equipment. We will call you tomorrow to provide you with a better solution.
A
Acheteur vérifié
Rating: 3 out of 5
following a purchase from 10/02/2020
Many choices. Product conforms. Catastrophic delivery via DPD. 3 appointments, 3 rabbits put down by the deliveryman. No response from customer service.
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C
Comprador verificado
Rating: 3 out of 5
following a purchase from 18/02/2020
I am waiting for a response to my claim for broken boots and defective skis.
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A
Acheteur vérifié
Rating: 3 out of 5
following a purchase from 20/02/2020
The site is well designed, shipping was very fast and the skis were well packaged. The prices are attractive. On the other hand, I'm quite disappointed with my skis, they're very damaged for a level 2 ski.
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Response from Skioccas
Hello Virginie, Thank you for your feedback. We are sorry if your order did not meet your expectations. All our products are satisfied or refunded. See you soon, The SkiOccas team
A
Acheteur vérifié
Rating: 2 out of 5
following a purchase from 08/02/2020
Incorrect control, broken fastener
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Response from Skioccas
Hello Marie, Our apologies. We are sorry if your order did not meet your expectations. All our products are satisfied or refunded. See you soon, The SkiOccas team
A
Acheteur vérifié
Rating: 3 out of 5
following a purchase from 09/02/2020
On 3 pairs 1 pair no problem, the women's pair, one sole is more damaged which is quite uncomfortable and for the pair Tecnica, it is too tight ... Otherwise as advertised
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Response from Skioccas
Hello Johann, We are sorry if your order did not meet your expectations. All our products are satisfied or refunded. See you soon, The SkiOccas team
A
Acheteur vérifié
Rating: 3 out of 5
following a purchase from 13/02/2020
Easy to use website. Perfect DPD delivery. On the other hand, equipment in average condition. Ordered skis in condition 2 but they're borderline condition 3 in my opinion, and the waxing was done hastily (I scraped wax off the back of one ski with a scraper). Other second-hand sites offer better quality. But I had no choice in what I was looking for mid-season.
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Response from Skioccas
Hello Jean-Philippe, We are sorry if your order did not meet your expectations. All our products are satisfied or refunded. See you soon, The SkiOccas team
A
Acheteur vérifié
Rating: 3 out of 5
following a purchase from 24/01/2020
state 1 was more like state 2 ....
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Response from Skioccas
Hello Jean-Michel, We are sorry if your order did not meet your expectations. All our products are satisfied or refunded. See you soon, The SkiOccas team
A
Acheteur vérifié
Rating: 3 out of 5
following a purchase from 29/01/2020
good sticks but the skis were missing screws .....
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Response from Skioccas
Hello Jean-Michel, We are sorry if your order did not meet your expectations. All our products are satisfied or refunded. See you soon, The SkiOccas team
A
Acheteur vérifié
Rating: 3 out of 5
following a purchase from 02/02/2020
Fast delivery, attractive price, but order not completely as described, especially on wear.
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Response from Skioccas
Hello Pedric, We are sorry if your order did not meet your expectations. All our products are satisfied or refunded. See you soon, The SkiOccas team
A
Acheteur vérifié
Rating: 3 out of 5
following a purchase from 04/02/2020
Search by size, not cm, for shoes. And sorting by condition for skis would be nice
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Response from Skioccas
Hello Stéphane, Thank you for choosing Skioccas.com :) We look forward to hearing from you. See you soon, The Skioccas team
A
Acheteur vérifié
Rating: 2 out of 5
following a purchase from 03/02/2020
Package arrived on time, 4 days. Fairly light packaging. Twisted ski stop sticking out of box on arrival. Ski and bindings not in accordance with photo and product description. Skis 2 years newer but bindings not original, low-end and worn. Skis as advertised, flattened, edges sharpened and soles well filled and waxed.
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A
Acquirente verificato
Rating: 3 out of 5
following a purchase from 29/01/2020
Object nont clean, mud on the ski and on the shoes
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Response from Skioccas
Good morning Annalisa, We are sorry if your order does not meet your expectations. All of our products are satisfied or refunded. Please feel free to contact us :) See you soon, The SkiOccas team
A
Acheteur vérifié
Rating: 2 out of 5
following a purchase from 23/01/2020
Ski boots ordered second hand for my son. One of the top straps was broken, fortunately he didn't go skiing like that because he might have broken his leg. After all, a mistake can happen to anyone, but it's like even safety equipment that holds the foot. I'm now waiting for a refund.
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Response from Skioccas
Hello. We're very sorry about this error and thank you for letting us know. As you said, a mistake can happen, but this one is not acceptable. In this case, the inspection of the material prior to dispatch was not carried out in accordance with our requirements and we apologize for this. We have now refunded your money in full. One of our advisers will contact you today should you wish to place a new order, and will be happy to advise you on how best to meet your expectations and satisfy any future order.
A
Acheteur vérifié
Rating: 3 out of 5
following a purchase from 27/01/2020
Fluid.
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Response from Skioccas
Hello Cyrille, What problem did you encounter with your note? See you soon, The Skioccas team
A
Acheteur vérifié
Rating: 3 out of 5
following a purchase from 21/01/2020
Contrary to usual, a little disappointed with my last order where the skis had major surface chips. It's true that they were in 3"wear condition.
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Response from Skioccas
Hello Alain, We are sorry if your order did not meet your expectations. All our products are satisfied or refunded. Please do not hesitate to contact us :) See you soon, The SkiOccas team
A
Acheteur vérifié
Rating: 1 out of 5
following a purchase from 16/01/2020
Qualifications of. More than borderline
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Response from Skioccas
Hello, We haven't found any complaint from you on our support. You have the free return to request an exchange or a full refund of your order if the product does not suit you. Thank you for your understanding.
A
Acheteur vérifié
Rating: 3 out of 5
following a purchase from 16/01/2020
just sent with very worn pads on the front!!!!
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Response from Skioccas
Hello, Thank you for your return. Returns are free on the site, you have 14 days to make a return request, and be fully refunded for your order if it does not suit you. We are also available on 04 79 00 42 41 to find a solution to your problem.
A
Acheteur vérifié
Rating: 3 out of 5
following a purchase from 15/01/2020
The photos do not show the actual condition of the skis. The skis are badly damaged.
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Response from Skioccas
Hello, Thank you for your return. The return is free on the site, you have 14 days to make a request for return, and be refunded in full of your order if it does not suit you. We are also available on 04 79 00 42 41. Conditions are clearly detailed on the site and on each product sheet. Please do not hesitate to come back to us if you wish to return the order. We look forward to hearing from you.
A
Acheteur vérifié
Rating: 3 out of 5
following a purchase from 18/01/2020
Very friendly site, delivery time respected, order disappointed by the level of quality of these shoes for an item sold at a much higher price than the other items on the site, hull very marked, metal paint very damaged, I expected much better.
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Response from Skioccas
Hello, Returns are free on the site, you have 14 days to make a request for return, and be fully refunded your order if it does not suit you. If you would like an exchange, this is also possible. Thank you for your understanding.
A
Acheteur vérifié
Rating: 3 out of 5
following a purchase from 14/01/2020
Too expensive...
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Response from Skioccas
Hello, We don't understand your return, the price of the products is indicated before the purchase, therefore you knew the price of the article at the time you made your purchase. You can return the product within 14 days if it does not suit you, the return is free. Thank you for your understanding.
A
Acheteur vérifié
Rating: 3 out of 5
following a purchase from 14/01/2020
The skis are more damaged than expected
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Response from Skioccas
Hello Cyril, Thank you for your feedback. We are sorry if your order did not meet your expectations. Upon receipt of your package, you have 14 days to request a refund. All our products are satisfied or refunded. Don't hesitate to contact us :) See you soon, The SkiOccas team
A
Acheteur vérifié
Rating: 3 out of 5
following a purchase from 11/01/2020
Pretty good But I wouldn't order again
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Response from Skioccas
Hello Didier, We have taken note of your feedback. We apologize again for the inconvenience. See you soon, The SkiOccas team
A
Acheteur vérifié
Rating: 3 out of 5
following a purchase from 09/01/2020
the searches are incorrect using the sizes for example the 'tetat des skis reçus devraient être du 3 et non du 2 je pense... Thanks
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Response from Skioccas
Hello Laurianne, Thank you for your feedback. We are sorry if your order did not meet your expectations. Upon receipt of your package, you have 14 days to request a refund. All our products are satisfied or refunded. Don't hesitate to contact us :) See you soon, The SkiOccas team
A
Acheteur vérifié
Rating: 1 out of 5
following a purchase from 04/01/2020
The skis were described as category 1, they are more damaged than the other skis in category 2 that I ordered! I'm very disappointed Moreover they were all greasy, dirty, when I received them Really it's been several times that I order from you I was satisfied but here too disappointed! !!!! I'll have to keep them because I need them....
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A
Acheteur vérifié
Rating: 3 out of 5
following a purchase from 04/01/2020
2 pairs of level 2 skis ordered. One of the 2 pairs is in worse condition and I think should have been graded 3. Otherwise order arrived quickly.
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Response from Skioccas
Hello Franck, We are sorry if your order did not meet your expectations. Upon receipt of your package, you have 14 days to request a refund. All our products are satisfied or refunded. Don't hesitate to contact us :) See you soon, The SkiOccas team
A
Acheteur vérifié
Rating: 3 out of 5
following a purchase from 05/01/2020
Received my order very quickly, nothing to say. I bought a pair of shoes as ordered and a pair of skis. The pair of skis has an edge at the tip that no longer holds it moves and protrudes at its connection with the allu protection of the tip. I wouldn't put much stock in the ski's lifespan. I'm disappointed.
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Response from Skioccas
Hello Nicolas, We are sorry if your order did not meet your expectations. Upon receipt of your package, you have 14 days to request a refund. All our products are satisfied or refunded. Don't hesitate to contact us :) See you soon, The SkiOccas team
A
Acheteur vérifié
Rating: 3 out of 5
following a purchase from 28/12/2019
fasteners not adjusted despite offer
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Response from Skioccas
Hello Stephane, We take note of your feedback. We apologize for the inconvenience. See you soon, The SkiOccas team
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