Product quality consistently stands out in reviews, with many noting that items arrive in excellent condition, often better than expected, including skis and boots that are well-adjusted, waxed, and sharpened. Customers highlight the affordability of the equipment, appreciating the great value for money it provides. Delivery performance is another strong point, with numerous comments on the fast shipping times and careful packaging ensuring items arrive promptly and safely.
Hello, Thank you for your feedback, hope to see you on Skioccas.com :) See you soon, The Skioccas team
A
Acheteur vérifié
Rating: 3 out of 5
following a purchase from 20/02/2019
The skis were quite damaged, although I didn't expect them to be new!
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Response from Skioccas
Hello, thank you for your feedback :) Indeed, you have chosen a wear condition 3: Condition 3: The silk-screen printing has deteriorated but the equipment still performs well. Sole perfectly filled, structured and waxed. Edge sharpened. The material has already been well used, with little sole or edge thickness left for further maintenance. Topsheet showing several large snags which damage the silkscreen, but which have no influence on the performance of the material. Bindings may show more signs of wear. See you soon, The Skioccas Team
C
Comprador verificado
Rating: 1 out of 5
following a purchase from 17/02/2019
The skis were quite scratched
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A
Acheteur vérifié
Rating: 3 out of 5
following a purchase from 17/02/2019
Easy site
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Response from Skioccas
Hello, Thank you for your feedback, hope to see you on Skioccas.com :) See you soon, The Skioccas team
V
Verified Buyer
Rating: 3 out of 5
following a purchase from 16/02/2019
nbbb
A
Acheteur vérifié
Rating: 2 out of 5
following a purchase from 07/02/2019
Condition of equipment not representative of description or lack of intermediate levels, level 2 condition ordered and this corresponds more to level 3. Bindings not adjusted (option selected when ordering) and all full of grease or oil. Ski and helmet package received damaged. Unsuitable packaging, unprotected helmet in the middle of the skis with edge damage. The rest of the order was handled well and dispatched quickly.
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Response from Skioccas
Hello, We have just taken note of your feedback and have a few answers to give you: 1 - The oil present on the products. It's not oil, but a renovation product for ski equipment. It's a little greasy, but it protects the products to extend their life. It's not a fancy product; the 5L can is priced at 350. 2 - Mounting information: Thanks to your feedback and that of other customers over the past 48 hours, we've just realized that the system hasn't been transmitting information for several days to adjust the skis at the customer's request. We apologize for this error. 3 - The unprotected helmet: We've just investigated, and it turns out that one of our fitters didn't use bubble wrap to protect the helmets. This is a very serious fault on our part, and in no way in keeping with our values and professionalism. 4 - The skis in condition 3 instead of 2, we are ready to exchange the skis with you. If you have any photos to send us, we will be able to give you precise feedback. Thank you in advance for your feedback.
A
Acheteur vérifié
Rating: 1 out of 5
following a purchase from 05/02/2019
Skis correct underneath but well worn on top even in wear level number 2 might as well take 3 if it's to have that or even take nothing.
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Response from Skioccas
Hello, Why come to put a review first instead of contacting us to find a solution? We make it clear that we will exchange or refund if the customer is not satisfied. Would you like us to take the ski back? Do you have a photo of the product so we can see if there was a problem with the condition? As you can see from the comments, we have very few bad reviews, often due to a condition error in the shipment. The most important thing for a ski is the soles, and in your case they seem to be in perfect condition. Please bear in mind that we're only charging 35 for a pair worth 799. We are available to help you find a solution so that you can be satisfied with your order.
A
Acheteur vérifié
Rating: 3 out of 5
following a purchase from 04/02/2019
Level 2 state ski boot rather damaged corresponding to a level 3 and adjustment not made on the skis.
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Response from Skioccas
Hello, thank you for your feedback :) Please note that it is impossible to choose a state of wear for ski boots, as for the choice of skis, state 1, state 2, state 3. We are sorry for forgetting the settings on the skis. See you soon, The Skioccas team
A
Acheteur vérifié
Rating: 3 out of 5
following a purchase from 31/01/2019
serious site , material conforms to my expectations
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Response from Skioccas
Hello, It's a shame to give us a bad rating, when your review indicates that you are satisfied. Hope to see you again on skioccas.com :) See you soon, The Skioccas team
A
Acheteur vérifié
Rating: 3 out of 5
following a purchase from 27/01/2019
However, the fasteners were not adjusted despite the instructions.
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Response from Skioccas
Hello, Thank you for your feedback :) We are very sorry that your shopping experience with us did not go as planned, and we apologize for this oversight. See you soon, The Skioccas team
A
Acheteur vérifié
Rating: 2 out of 5
following a purchase from 26/01/2019
The Rossignol junior skis I received are really damaged at the tip, but considering the price! It's a shame, but the boots are okay.
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Response from Skioccas
Hello, Would you like to exchange the product? Thank you.
A
Acheteur vérifié
Rating: 3 out of 5
following a purchase from 20/01/2019
Filter tabs close with each click, a little annoying
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Response from Skioccas
Hello, We take note of the problem you encountered. We look forward to seeing you on Skioccas.com :) See you soon, The Skioccas team
A
Acheteur vérifié
Rating: 3 out of 5
following a purchase from 18/01/2019
compliant, the deliveryman for 12 euros of delivery did not come the day decided. i would have preferred a delivery in relay parcel to 6 euros.
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Response from Skioccas
Hello, Relay delivery is available for boots. It's not available for skis or snowboards because the relays refuse them, but for your purchase you could have taken the relay. We apologize for the inconvenience.
A
Acheteur vérifié
Rating: 3 out of 5
following a purchase from 20/01/2019
Ski received not identical to order (color, older series...)
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Response from Skioccas
Hello, Thank you for your feedback, we are sorry to read that your shopping experience with us did not go as planned. However, our customer service was at your disposal upon receipt of your order to respond and find a solution, exchange, refund, credit note. See you soon, The Skioccas team
A
Acheteur vérifié
Rating: 3 out of 5
following a purchase from 18/01/2019
I was a little disappointed by the condition of the shoes, although I'd been told they only had a few scratches.
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Response from Skioccas
Hello, Thank you for your feedback, we are sorry that your shopping experience with us did not go as planned. However, our customer service is here to help you and find a solution if the product is not suitable, exchange, refund, credit note. See you soon, The Skioccas team
A
Acheteur vérifié
Rating: 3 out of 5
following a purchase from 14/01/2019
The problem was that we had a date but no time. It's hard to be available for a whole day! Shipping costs are high, too.
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Response from Skioccas
Hello, Thank you for your feedback :) We sometimes have delivery problems with our transport company during the high season. We apologize for the inconvenience. See you soon, The Skioccas team
A
Acheteur vérifié
Rating: 3 out of 5
following a purchase from 13/01/2019
Good products
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Response from Skioccas
Hello, Thank you for your purchase :) We hope to see you on Skioccas.com very soon. See you soon, The Skioccas team
A
Acheteur vérifié
Rating: 2 out of 5
following a purchase from 01/01/2019
Ski level 2 very degraded
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Response from Skioccas
Hello, What is the problem with your order? We are here to help you if a product does not suit you. Thank you for your time.
A
Acheteur vérifié
Rating: 1 out of 5
following a purchase from 03/01/2019
Equipment in poor condition
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Response from Skioccas
Hello, Could we have more information, you bought a model in condition 3, the most damaged condition. We can take back the equipment and refund you if it does not suit you.
A
Acheteur vérifié
Rating: 3 out of 5
following a purchase from 02/01/2019
Very average, as the product did not meet customer expectations (when you promise a customer a clean product, you have to act accordingly).
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A
Acheteur vérifié
Rating: 3 out of 5
following a purchase from 21/12/2018
Delivery problem but good after-sales service
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A
Acheteur vérifié
Rating: 2 out of 5
following a purchase from 01/01/2019
Your site's filters are totally ineffective
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Response from Skioccas
Hi, thanks for the feedback, a bad note for a filter problem is a bit harsh don't you think? Is the product as ordered? What is the problem with the filters? It's important for us to know what's wrong so that we can report the problem.
A
Acheteur vérifié
Rating: 2 out of 5
following a purchase from 31/12/2018
I received the wrong pair of shoes
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Response from Skioccas
Hello, we'll call you right away. Thank you for your time.
A
Acheteur vérifié
Rating: 2 out of 5
following a purchase from 21/12/2018
The big negative: The condition of the skis and boots is overestimated. Equipment (condition 2) really very very damaged (more than condition 3), no degressive rate for delivery, packaging very damaged (the box of skis was open and skis protruding, because freegliss "wanted to save a package by grouping shoes and skis " (according to the deliveryman), while I paid 5 deliveries. On the plus side: good technical advice over the phone, extremely fast delivery (24h),
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Response from Skioccas
Hello, We are surprised by your feedback. Would you like an exchange, return or other solution to your dissatisfaction? On the other hand, you mention Freegliss in your comment. We are not Freegliss, so perhaps you also placed an order with them?
A
Acheteur vérifié
Rating: 2 out of 5
following a purchase from 27/11/2018
I chose to take skis with a wear condition of 2 but I realize that the skis are really damaged on top. I think that's a shame.
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Response from Skioccas
Hello, Condition 2 shows wear on the top of the ski, called the Top Sheet. This has no effect on the quality of the skis, it's a part that's only there to take the knocks received. Would you like an exchange for another model?
A
Acheteur vérifié
Rating: 3 out of 5
following a purchase from 19/12/2018
Skis more damaged than I thought for a level 2
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Response from Skioccas
Hello, would you like to send us photos of the product received so that we can give you feedback on the condition of the pair received?
A
Acheteur vérifié
Rating: 3 out of 5
following a purchase from 17/12/2018
Certainly second-hand skis, moderate prices but the image given in the ad is not that of the reality of the product which is more damaged than on the image.
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Response from Skioccas
Good evening, Thank you for your feedback, but we would like to provide some information for other readers. Given the very low prices we charge, it's difficult to take photos of all 250 pairs on a single model. We concentrate on taking a photo of each pair in each state, and to do this you need to look at all the photos in the file. After that, our customer service department is there to answer your questions and find a solution, exchange, refund or credit note. Very often no customer contacts us and publishes a review, which is a pity. Before publishing, it's better to contact us, that's what we're here for. We hope you enjoy your visit.
A
Acheteur vérifié
Rating: 3 out of 5
following a purchase from 14/12/2018
The photos do not reflect reality. It's a shame, otherwise good product, fast service.
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Response from Skioccas
Hello, thank you for your feedback :) These photos are examples representing the condition of the shoe, it is difficult for us to take photos of all 250 pairs on a single model, after our customer service is there to answer you and find a solution if the product is not suitable, exchange, refund, credit. See you soon, The Skioccas team
A
Acheteur vérifié
Rating: 2 out of 5
following a purchase from 08/12/2018
Mixed experience, the pair of rossignol skis ( wear condition 2 ) ordered for my wife correspond to my expectations and to the description of wear levels on your site, I'm satisfied.On the other hand, the pair of k2 skis (wear level 2) I received this morning are in such bad condition that I don't think I'll be able to put them back on for the next season. They've been badly recapped, I wonder if they've even been waxed... For me, these skis correspond to what you call wear level 3, so yes, I'm very disappointed...
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Response from Skioccas
Hello, We are very sorry, could you please send us some photos of the product so that we can check whether there has been a shipping error? We can also offer you a refund or an exchange of the product. It's easier to contact us via support for a problem, our customer service is there to solve problems. Looking forward to your return.
A
Acheteur vérifié
Rating: 3 out of 5
following a purchase from 23/11/2018
site not wall. filters not very practical and disappear at the slightest selection.
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C
Comprador verificado
Rating: 3 out of 5
following a purchase from 12/12/2018
The treatment was correct but they sent me something else.
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Response from Skioccas
Good morning, Thank you for your opinion, do not hesitate to contact our customer service. See you very soon, The skioccas team
A
Acheteur vérifié
Rating: 2 out of 5
following a purchase from 08/12/2018
The selection criteria do not allow for a perfect selection. Products not corresponding to the criteria appear.
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Response from Skioccas
Hello, Could you tell us more, we don't really understand your message concerning the choice criteria. If you could give us an example to help us understand.
A
Acheteur vérifié
Rating: 3 out of 5
following a purchase from 04/12/2018
Average quality for a Level 1. Plastic fastener broken Plu a lot of quarter thickness. So really average quality
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Response from Skioccas
Hello, Could you send us a picture of the product to see what happened as it is very surprising on a condition 1. We can offer you an exchange of the product or a return and refund if it does not fit. We look forward to hearing from you.
A
Acheteur vérifié
Rating: 2 out of 5
following a purchase from 29/11/2018
I contacted them by e-mail to get some more information about my future ski purchase. The response was very brief, with no real answers to my questions.
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Response from Skioccas
Hello, Your comment is a bit harsh. We do have your e-mail, still visible, where you asked for information about the ski and about us. We replied that we were a group with 110 stores and that the information you requested was all on the product data sheet. We have created multiple pages with all the information on the site precisely so that we don't have to answer questions where the information is already present. Thank you for your feedback, I'm sorry you weren't satisfied with the answer.
A
Acheteur vérifié
Rating: 2 out of 5
following a purchase from 18/11/2018
not very clean waxing and poor sole filling
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Response from Skioccas
Hello, We are surprised by this feedback. Would it be possible for you to send us a photo of the insoles so that we can analyse them? Why not contact us, we offer a free return for refund if the product is not suitable. We look forward to hearing from you and finding a solution that suits you. We look forward to hearing from you.
A
Acheteur vérifié
Rating: 3 out of 5
following a purchase from 28/10/2018
condition 1 is already quite damaged I think. and I'm not completely satisfied with my pair of women's coreup skis because the skis are very wide and I did not get this information in the technical description and not visible on the photo either.
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Response from Skioccas
Hello, We are very surprised by the comment on the Correupt ski. There's all the info on the ski page 2 times: The runner or the width: - Ribs: (1m82) 136-88-115, so 88, which is a pretty normal width for a model of this style. This is again indicated in the technical section of the site with all the ski's measurements. This is an All Mountain ski, as indicated, and not a ski specifically for the slopes. All our data sheets are complete with all the characteristics of the ski. As indicated, returns are free of charge, so you can make an exchange or ask for a refund if the products don't suit you without it costing you anything. However, without a complaint, it's difficult for us to intervene.
A
Acheteur vérifié
Rating: 2 out of 5
following a purchase from 03/11/2018
A description of the condition of the equipment that doesn't match reality.
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Response from Skioccas
Good evening, the states are very well explained on the site in various places. However it is possible that there is a problem with your order, you had ordered a condition 2. Could you please tell us the problem you are experiencing with the pair of skis you received. waiting for your return. We look forward to hearing from you.
A
Acheteur vérifié
Rating: 3 out of 5
following a purchase from 30/04/2018
The pair collected did not correspond to the size ordered.
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V
Verified Buyer
Rating: 3 out of 5
following a purchase from 19/04/2018
I Had some questions, but not get answers. On internet be better use real board photos too. Also can't find board foot distance measures nowhere. Shipping was good.
Response from Skioccas
Hello, There is a size guide on each product sheet to help you choose. We respond within 12 hours to each question, we have no trace of your emails, even in the site, it's very strange. We make photos of each model, however it is not possible for us to photograph the product with each quantity. That's why there is a state level on each ski, 1, 2 or 3, with a detailed description on the site. We are sorry you could not get your answer. We also have a phone number with staff who speak several languages.
A
Acheteur vérifié
Rating: 2 out of 5
following a purchase from 17/03/2018
well packed, received promptly, but skis not waxed when they should have been...
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Response from Skioccas
Hello, Thank you for your feedback, we're sorry that your shopping experience with us didn't go as planned. Our customer service will contact you to find a solution :) See you soon, The Skioccas team
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