Product quality consistently stands out in reviews, with many noting that items arrive in excellent condition, often better than expected, including skis and boots that are well-adjusted, waxed, and sharpened. Customers highlight the affordability of the equipment, appreciating the great value for money it provides. Delivery performance is another strong point, with numerous comments on the fast shipping times and careful packaging ensuring items arrive promptly and safely.
The skis had much more wear than expected for the chosen category. The soles were repaired but the edges were quite bad.
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Response from Skioccas
Hi Ingrid, Thank you for your comments. We are sorry to hear that your order did not fully satisfy you. You can send photos to customer service to find a solution to the problem or request a return and refund of your order, you have 14 days to be satisfied or refunded. Kind regards, The Precision Ski Team
A
Acheteur vérifié
Rating: 4 out of 5
following a purchase from 15/12/2021
Good responsiveness and good product, however I expected the skis to be prepared for the second-hand sale (edge sharpening, waxing and cleaning). I chose the best-rated skis in terms of condition and wear. Therefore the most expensive
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Response from Skioccas
Thank you for your feedback. Indeed, our used skis come from our rental stores and go through the hands of our professional skimans. They are cleaned, sharpened and waxed. We have not received any e-mail from you concerning any complaint, so I invite you to contact our customer service department by e-mail to discuss this matter. Sincerely, The Ski Occas team
A
Acheteur vérifié
Rating: 4 out of 5
following a purchase from 04/12/2021
Fine
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Response from Skioccas
Hello, Thank you very much for sharing your experience with us. We are happy to have been able to meet your expectations and we hope that your next order will be 100% satisfactory. We look forward to seeing you on Skioccas.com. Good day, The Skioccas team
C
Comprador verificado
Rating: 1 out of 5
following a purchase from 19/12/2021
Wrong product sent
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Response from Skioccas
Good morning and thank you for your comments. We are sorry for this error. We hope the new ski binding we sent you will work for you. See you soon on skioccas.com
C
Comprador verificado
Rating: 4 out of 5
following a purchase from 09/12/2021
All correct, fast shipping and material in good condition. Although I thought I would receive it in better condition.
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Response from Skioccas
Good morning, Thank you very much for sharing your experience. We are glad we were able to meet your expectations and hope your next order will be 100% satisfactory We look forward to seeing you on Skioccas.com. Have a nice day, The Skioccas Team
A
Acquirente verificato
Rating: 4 out of 5
following a purchase from 07/10/2021
All good
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Response from Skioccas
Hello, Thank you very much for sharing your experience. We are happy that we were able to meet your expectations and hope that your next order will be 100% satisfactory. We look forward to seeing you on precisionski.com. Have a great day, The Precisonski Team
V
Verified Buyer
Rating: 4 out of 5
following a purchase from 06/12/2021
Ski boots were dirty and the package was quite feeble, otherwise the service was quick and everything worked well!
Response from Skioccas
Hello, Thank you for your feedback. We are sorry to hear that the shoes were dirty, we make it a point to prepare our customers' orders correctly. We are however happy to hear that the material suits you. We hope you will be 100% satisfied with your next order. See you soon on skioccas.com
A
Acheteur vérifié
Rating: 1 out of 5
following a purchase from 13/12/2021
Dissatisfied with the service because a ski stop was mowed, which prevented me from putting the ski on properly. I had to untwist it at the risk of damaging the binding in order to do so.
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Response from Skioccas
Hello, Thank you for your review, all feedback is important to us and we're sorry to hear that you've had such a frustrating experience. We are escalating the issue and will be particularly vigilant to ensure that this type of problem does not recur. We hope your next order will be 100% satisfactory. We look forward to seeing you on Skioccas.com.
A
Acheteur vérifié
Rating: 4 out of 5
following a purchase from 13/12/2021
Very good advice received in store before ordering on the internet. I went to collect the parcel from the depot near my home as delivery was delayed by several days. Skis and snowboard that have lived (wear 2 for the 2) but sole in perfect condition.
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Response from Skioccas
Hello, Thank you very much for sharing your experience with us. We are happy to have been able to meet your expectations and we hope that your next order will be 100% satisfactory. We look forward to seeing you on Skioccas.com. Good day, The Skioccas team
A
Acheteur vérifié
Rating: 4 out of 5
following a purchase from 13/12/2021
Compliant and very fast
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Response from Skioccas
Hello, Thank you very much for sharing your experience with us. We are happy to have been able to meet your expectations and we hope that your next order will be 100% satisfactory. We look forward to seeing you on Skioccas.com. Good day, The Skioccas team
A
Acheteur vérifié
Rating: 1 out of 5
following a purchase from 14/12/2021
Ordering, invoicing and undelivered with no proposed solution
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Response from Skioccas
Hello, We strive to make every customer experience a pleasant one and are very sorry that we were unable to meet your expectations this time. Your package was delivered against a signature which is not yours. We asked you by e-mail if you could provide us with a certificate so that we could lodge a complaint with the carrier and reimburse you. Did you receive it? We are doing our utmost in this busy period to satisfy our customers despite the delivery problems. We hope your next order will be 100% satisfactory. We look forward to seeing you on Skioccas.com.
C
Comprador verificado
Rating: 2 out of 5
following a purchase from 09/12/2021
Delivery very bad. Products fine. The price was reasonable. The carrier could not deliver the goods to me because it came very damaged. It had to be sent back to Skioccas and as it took too long I cancelled the order and placed another one, in total more than a month.
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Response from Skioccas
Good morning, We have taken your comments into consideration, we strive to make every customer experience a pleasant one and we are very sorry that we were unable to meet your expectations on this occasion. We are glad that you were finally able to receive your equipment. See you soon on skioccas.com.
A
Acheteur vérifié
Rating: 1 out of 5
following a purchase from 02/12/2021
damaged products, and several errors on the order
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Response from Skioccas
Hello, We have taken your comments into consideration, we strive to make every customer experience enjoyable and we are very sorry that we were unable to meet your expectations this time. We will reimburse you upon receipt of the material. Sincerely
A
Acheteur vérifié
Rating: 4 out of 5
following a purchase from 30/11/2021
Skis ok, as described on the website. On the other hand, the condition of the parcel on receipt was appalling.
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Response from Skioccas
Hello, Thank you very much for sharing your experience with us. We are happy to have been able to meet your expectations and we hope that your next order will be 100% satisfactory. We look forward to seeing you on Skioccas.com. Good day, The Skioccas team
A
Acheteur vérifié
Rating: 4 out of 5
following a purchase from 05/12/2021
I ordered 2 years in a row. Orders shipped quickly. The repair of the ski soles is beyond reproach. I take one star off for their site, with its inefficient filters that display out-of-stock models.
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Response from Skioccas
Hello, Thank you very much for sharing your experience with us. We are happy to have been able to meet your expectations and we hope that your next order will be 100% satisfactory. We look forward to seeing you on Skioccas.com. Good day, The Skioccas team
A
Acheteur vérifié
Rating: 4 out of 5
following a purchase from 20/11/2021
Very good site
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Response from Skioccas
Hello, Thank you very much for sharing your experience with us. We are happy to have been able to meet your expectations and we hope that your next order will be 100% satisfactory. We look forward to seeing you on Skioccas.com. Good day, The Skioccas team
A
Acheteur vérifié
Rating: 4 out of 5
following a purchase from 04/11/2021
Very good. Very fast delivery. Thank you very much for your service.
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Response from Skioccas
Hello, Thank you very much for sharing your experience with us. We are happy to have been able to meet your expectations. We hope your next order will bring you 100% satisfaction :) We look forward to seeing you on Skioccas.com. Good day, The Skioccas team
A
Acheteur vérifié
Rating: 4 out of 5
following a purchase from 16/11/2021
Ski received very quickly and in good condition!
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Response from Skioccas
Hello, Thank you very much for sharing your experience. We are happy to have been able to meet your expectations. We look forward to seeing you on Skioccas.com. The Skioccas team
A
Acheteur vérifié
Rating: 1 out of 5
following a purchase from 14/11/2021
Used boots that a private individual wouldn't dare sell Well disappointed Return to sender On the other hand, free return (phew)
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Response from Skioccas
Thank you for your review, all feedback is important to us and we're sorry to hear you had such a frustrating experience. As you can see from our other reviews, your situation is the exception and far from our usual high standards. This makes us all the more keen to ensure that this is resolved and does not happen again. Sincerely
A
Acheteur vérifié
Rating: 2 out of 5
following a purchase from 25/10/2021
Delivery problem, parcel received with hole and damaged contents, after sending back the 2nd parcel also arrived with a hole.
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Response from Skioccas
Hello, Thank you for leaving your feedback, we strive incredibly hard here to make every customer experience a pleasant one and we're really sorry we weren't able to meet your expectations this time. Could you please provide some photos for us to review with the carrier? Sincerely
A
Acheteur vérifié
Rating: 4 out of 5
following a purchase from 09/11/2021
Product corresponds to order
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Response from Skioccas
Hello, Thank you very much for sharing your experience with us. We are happy to have been able to meet your expectations and we hope that your next order will be 100% satisfactory. We look forward to seeing you on Skioccas.com. Good day, The Skioccas team
A
Acheteur vérifié
Rating: 4 out of 5
following a purchase from 06/11/2021
Fast delivery, very efficient ski condition rating. Small downside on the condition of boots, which are often very worn.
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Response from Skioccas
Hello, Thank you very much for sharing your experience. We will do our utmost to ensure that your next order is 100% satisfactory. We look forward to seeing you on Skioccas.com. Good day, The Skioccas team
A
Acheteur vérifié
Rating: 4 out of 5
following a purchase from 30/10/2021
Fast order and fast delivery.
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Response from Skioccas
Hello, Thank you very much for sharing your experience with us. We are happy to have been able to meet your expectations and we hope that your next order will be 100% satisfactory. We look forward to seeing you on Skioccas.com. Good day, The Skioccas team
A
Acheteur vérifié
Rating: 4 out of 5
following a purchase from 28/10/2021
Well-designed site, varied stock
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Response from Skioccas
Hello, We are happy to have been able to meet your expectations. We look forward to seeing you on Skioccas.com. Good day, The Skioccas team
V
Verified Buyer
Rating: 1 out of 5
following a purchase from 26/10/2021
The received product was broken and customer service doesn't replace it
Response from Skioccas
Hello, Thank you for contacting us. We are sorry to hear about your dissatisfaction. However, you were offered a refund with free return when we learned of the problem. You replied that you did not want to pay for the return... We no longer have the product in stock in the size you ordered. Therefore we have offered a refund. Please do not hesitate to contact us again for any further information. Please know that we have done everything possible to solve the problem and find the best solution for you. Thank you in advance, The Skioccas Team
A
Acheteur vérifié
Rating: 4 out of 5
following a purchase from 27/10/2021
Excellent customer service. One product of the order is perfect (skis) but another product is not as expected in terms of condition (edges of snowboard very damaged).
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Response from Skioccas
Hello, Thank you very much for sharing your experience. We are sorry to hear that a snowboard did not meet your expectations. We will do our utmost to ensure that your next experience with us is 100% satisfactory. We look forward to seeing you on Skioccas.com. Good day, The Skioccas team
A
Acheteur vérifié
Rating: 1 out of 5
following a purchase from 24/10/2021
Laborious Material sent does not correspond to the purchase Return label sent then cancelled, still waiting for the return appointment ... in short a disaster! Too bad 3 years ago it was a good company...
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Response from Skioccas
Hello, Thank you for leaving your comment, we strive to make every customer experience enjoyable and we are very sorry that we were unable to meet your expectations this time. Please find below the link to generate a feedback. https://www.mondialrelay.fr/envoi-de-colis/retourner-un-colis/creer-un-retour?brandId=F2EPRECE&SiteId=RET Best regards
A
Acheteur vérifié
Rating: 4 out of 5
following a purchase from 02/10/2021
Easy navigation and order processed and received quickly. Carrier ok .
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Response from Skioccas
Hello, Thank you very much for sharing your experience. We are happy to have been able to meet your expectations. We look forward to seeing you on Skioccas.com. Good day, The Skioccas team
V
Verified Buyer
Rating: 4 out of 5
following a purchase from 29/03/2021
In the description of the skis, I miss the information about the state (thickness) of edges.
Response from Skioccas
Hello, Thank you for giving us you feedback. We takes notes of your comment. But we are happy to know that everything went well for you. We hope to see you soon on Skioccas.com. Have a great day, The Skioccas team
V
Verified Buyer
Rating: 4 out of 5
following a purchase from 18/03/2021
Really is ok for me ,all ok leds the helmet
Response from Skioccas
Hello, Thank you for taking the time to give us your opinion on the services offered by our site. We are happy to know that everything went well for you. Hope to see you soon on Skioccas.com. Have a great day, The Skioccas team
A
Acheteur vérifié
Rating: 4 out of 5
following a purchase from 19/02/2021
I found what I wanted. Items shipped quickly. A bit complicated to get the parcel back though...
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Response from Skioccas
Hello, Thank you very much for taking the time to share your experience with us. We are very sorry for the inconvenience concerning the delivery. We have passed on the information to our partner. We look forward to seeing you on Skioccas.com. Good day, The Skioccas.com team
C
Comprador verificado
Rating: 1 out of 5
following a purchase from 23/02/2021
I was charged the amount on my card and they did not send me the product. And I had to ask them to refund the amount. I am waiting for them to return it to me.
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Response from Skioccas
Hello, Thank you for contacting us. We sincerely apologize for any inconvenience. Which product did you not receive? Yours sincerely,
A
Acquirente verificato
Rating: 4 out of 5
following a purchase from 14/02/2021
Well-packaged site for the various types of products , with clear descriptions ,,
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Response from Skioccas
Hello, We are glad to hear that you enjoyed the service. Thank you very much for sharing your experience. See you soon on Skioccas.com. Have a great day, The Skioccas team
V
Verified Buyer
Rating: 4 out of 5
following a purchase from 11/02/2021
I am very pleased with skioccas.com service, skis came at the scheduled time when it was available on the website, the consignment box was torn, but here I believe DPD's fault. Skis are not in bad condition, although one of the skis was repaired and defective, so after the first skiing and repairs, defects had to be repaired to the service. Overall, I am satisfied that the quality is in line with the price.
Response from Skioccas
Hello, Thank you for let us know your feedback about the website. We are sorry for the inconvenience you had with one pair of skis. We are happy that the experience has been good to you. We hope to see you soon on Skioccas.com. Have a great day, The Skioccas team.
V
Verified Buyer
Rating: 4 out of 5
following a purchase from 21/01/2021
Good
Response from Skioccas
Hello, Thank you for giving us your feedback about the website. We are happy that everything has been good for you. Hope to see you soon on Skioccas.com. Have a great day, The Skioccas team
V
Verified Buyer
Rating: 4 out of 5
following a purchase from 12/01/2021
I do not speak french. I'm very happy with Skioccas. Perfect deliveries and skis in the condition as promised
Response from Skioccas
Hello, Thank you for taking the time to give us your opinion on the services offered by our site. We are happy to know that everything went well for you. Hope to see you soon on Skioccas.com. Have a great day, The Skioccas team
A
Acheteur vérifié
Rating: 4 out of 5
following a purchase from 16/01/2021
Easy access
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Response from Skioccas
Hello, We're delighted to hear that you liked the site's interface. Thank you very much for sharing your experience and we look forward to seeing you on Skioccas.com. Good day, The Skioccas team.
A
Acheteur vérifié
Rating: 4 out of 5
following a purchase from 13/01/2021
All ben
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Response from Skioccas
Hello, Thank you very much for sharing your experience. We are delighted to hear that everything went well for you. We look forward to seeing you on Skioccas.com. Have a nice day, The Skioccas Team
A
Acheteur vérifié
Rating: 1 out of 5
following a purchase from 15/01/2021
They won't accept the return
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Response from Skioccas
Hello, Returns are accepted, you have a current generated return slip. We do not accept returns from countries other than France, but we do accept returns.
A
Acheteur vérifié
Rating: 4 out of 5
following a purchase from 14/01/2021
Good but the only downside is that my name is not on the invoice or the parcel - only my address is on the parcel which was delivered to the ( honest ) neighbors who gave it to me.
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Response from Skioccas
Hello, Thank you very much for sharing your experience with us. We're sorry for the inconvenience. I think we've encountered a problem with the information feedback. We'll pass on the information to the appropriate department. We look forward to seeing you on Skioccas.com. Good day, The Skioccas team.
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