Customer reviews of Skioccas

Hello Gabriele, Thank you for your feedback. We are sorry to hear that your order did not bring you complete satisfaction. After checking, the skis were indeed in condition 1, a few scratches may remain but no major damage to the top sheet. These are not new skis, but used skis. Our customer service department has e-mailed you to suggest that you return the skis to us for a refund. Sincerely, The Ski Occas team

Hi Ingrid, Thank you for your comments. We are sorry to hear that your order did not fully satisfy you. You can send photos to customer service to find a solution to the problem or request a return and refund of your order, you have 14 days to be satisfied or refunded. Kind regards, The Precision Ski Team

Good morning and thank you for your comments. We are sorry for this error. We hope the new ski binding we sent you will work for you. See you soon on skioccas.com

Hello, Thank you for your review, all feedback is important to us and we're sorry to hear that you've had such a frustrating experience. We are escalating the issue and will be particularly vigilant to ensure that this type of problem does not recur. We hope your next order will be 100% satisfactory. We look forward to seeing you on Skioccas.com.

Hello, We strive to make every customer experience a pleasant one and are very sorry that we were unable to meet your expectations this time. Your package was delivered against a signature which is not yours. We asked you by e-mail if you could provide us with a certificate so that we could lodge a complaint with the carrier and reimburse you. Did you receive it? We are doing our utmost in this busy period to satisfy our customers despite the delivery problems. We hope your next order will be 100% satisfactory. We look forward to seeing you on Skioccas.com.

Good morning, We have taken your comments into consideration, we strive to make every customer experience a pleasant one and we are very sorry that we were unable to meet your expectations on this occasion. We are glad that you were finally able to receive your equipment. See you soon on skioccas.com.

Hello, We have taken your comments into consideration, we strive to make every customer experience enjoyable and we are very sorry that we were unable to meet your expectations this time. We will reimburse you upon receipt of the material. Sincerely

Thank you for your review, all feedback is important to us and we're sorry to hear you had such a frustrating experience. As you can see from our other reviews, your situation is the exception and far from our usual high standards. This makes us all the more keen to ensure that this is resolved and does not happen again. Sincerely

Hello, Thank you for leaving your feedback, we strive incredibly hard here to make every customer experience a pleasant one and we're really sorry we weren't able to meet your expectations this time. Could you please provide some photos for us to review with the carrier? Sincerely

Hello, Thank you for contacting us. We are sorry to hear about your dissatisfaction. However, you were offered a refund with free return when we learned of the problem. You replied that you did not want to pay for the return... We no longer have the product in stock in the size you ordered. Therefore we have offered a refund. Please do not hesitate to contact us again for any further information. Please know that we have done everything possible to solve the problem and find the best solution for you. Thank you in advance, The Skioccas Team

Hello, Thank you for leaving your comment, we strive to make every customer experience enjoyable and we are very sorry that we were unable to meet your expectations this time. Please find below the link to generate a feedback. https://www.mondialrelay.fr/envoi-de-colis/retourner-un-colis/creer-un-retour?brandId=F2EPRECE&SiteId=RET Best regards

Hello, Thank you for contacting us. We sincerely apologize for any inconvenience. Which product did you not receive? Yours sincerely,

Hello, Returns are accepted, you have a current generated return slip. We do not accept returns from countries other than France, but we do accept returns.

Hello Arnaud, Thank you for contacting us. Could you send me some pictures of the problem? Thank you in advance,

Hello, We tried to contact you again following our last voice exchange, the items were on hire, monitored by rando professionals, there was never any assembly upside down. All equipment is in order. We can take back the entire order if you wish to return it. Thank you for your understanding.

Hello, You have taken a delivery in our store in France, a delivery of 3? We have sent you 2 emails to inform you that your parcel is available in our store. We can either send it to you if you pay the shipping costs or cancel your order and refund you.

Hello, We are sorry for the inconvenience. Could you please send us some photos so that I can examine the pair of skis? Thank you in advance, Sincerely

Hello , I just did a search , I can't find any email from your address ****** . *************** . fr on our website Skioccas . There is only one email, it was sent at the time of the order to specify not to leave the parcel with the neighbors. This message was passed on to the DPD carrier and we are sincerely sorry that the driver did not respect the instructions. We can only confirm that he left the parcel in order to get rid of it. Unfortunately, since the introduction of covid, drivers have been limiting the number of deliveries and it is now common practice to leave the parcel. In the end, your note mainly concerns the carrier and not the equipment purchased. We'd like to know what information you wanted about your equipment because, as you said at the beginning of your message, you haven't sent us any emails from your Skioccas account.

Hello, Could you send us some photos of the product received so that we can check whether there was an error on the condition sent? We haven't found any email from you about a complaint. Thank you for your help.

Hello, your parcel, which included skis and several pairs of ski boots, left on March 02 and was delivered on the morning of March 04, less than 48 hours after your order. Unfortunately, there's not much we can do about the time slots offered by the carriers, which are not honored. We have to take into account the various hazards that may be encountered by the drivers, detour, accidents, delays etc... The score of 2 out of 5 is a bit harsh all the same. Thank you for your kind words.

Hello, Once again our apologies, as agreed on the phone, we will exchange your pair of skis as soon as you return from vacation.

Hello, thank you for your feedback. We'll check with our store to get more information about the equipment. We will call you tomorrow to provide you with a better solution.

Hello Marie, Our apologies. We are sorry if your order did not meet your expectations. All our products are satisfied or refunded. See you soon, The SkiOccas team

Hello. We're very sorry about this error and thank you for letting us know. As you said, a mistake can happen, but this one is not acceptable. In this case, the inspection of the material prior to dispatch was not carried out in accordance with our requirements and we apologize for this. We have now refunded your money in full. One of our advisers will contact you today should you wish to place a new order, and will be happy to advise you on how best to meet your expectations and satisfy any future order.

Hello, We haven't found any complaint from you on our support. You have the free return to request an exchange or a full refund of your order if the product does not suit you. Thank you for your understanding.

Hello, We do not understand your message because there is no complaint on your part. We don't see any mini skis in your order, but a pair of boots, a pair of adult skis and a pair of children's skis. Could you please describe the problems you encountered and send us some photos? Thank you.

Hello, As explained yesterday on the phone there was an error on our part about the size sent and we apologize again. We sent you the right ski yesterday as agreed by Chronopost, and as you can see in the tracking here: https://www.chronopost.fr/tracking-no-cms/suivi-page?listeNumerosLT=XU528406089FR Your package is being delivered. We don't have any more information, but we've done everything possible to ensure that you receive the parcel within 24 hours.

Hello, You ordered on 18/12/2019 at 12h36, the delivery email of your order left at 14h17 on 18/12/2019, that is to say less than 2h after to inform you that the package was in store. Did the e-mail go to spam, or is it a mailbox problem? You wanted the order on 20/12, it was there on 18/12 in 2 hours. We're sorry if there was a problem with the emails, we deliver several times a day to our stores, this is the first time there's been a problem; especially as we're located less than 2km from the store. Your opinion seems a bit excessive all the same, and we can't see how the problem was handled badly. All the best.

Good morning, We have not received any email from you, there are no complaints about the bad condition of the products. If you do not say anything, we cannot guess that there is a problem with your order. As long as the return is available and free of charge, we can take back the helmets, make an exchange or refund you, but for that we must at least notify us. Yours sincerely.

Hello, First of all our apologies for forgetting the pair of sticks. We are sending them out tomorrow and are very sorry for the mistake. However, we haven't received any emails or feedback from you via support. If the order doesn't suit you, you can return it free of charge for 15 days. Would you be able to send us photos of the skis received so that we can discuss the disagreement in condition 1?

Hello, Could you please send us some pictures of the ski you received in condition 1 to [email protected]. We would like to be able to check the ski you sent us. It's very rare for us to get feedback on skis in condition 1, as you can easily see from the 850 verified reviews we have. Waiting for the elements, thank you.

Good evening, We have just checked your order, it is a ski in condition 3, the conditions are well indicated on the site, condition 3 is the lowest condition of the 3 proposed. After searching our support software, we can't find any complaints or claims on your part, although the site does indicate satisfied or reimbursed, with the cost of return at our expense. Do you have any photos so that we can have an opinion on the pair sent and find a solution? Normally, customers phone us or contact us by email before giving a negative review, to try to understand their dissatisfaction and find a solution. We are aware that we can make mistakes, but posting a negative review without our knowledge and understanding makes it difficult to deal with the problem. Thank you for your time.

Hello, what was the problem? Here is your follow-up, the parcel has been picked up: https://www.dpd.fr/trace/250274310465376 Sweden is one of the few countries where we encounter major delivery problems with every shipment. Thank you very much.

Hello, We have just taken note of your feedback and have a few answers to give you: 1 - The oil present on the products. It's not oil, but a renovation product for ski equipment. It's a little greasy, but it protects the products to extend their life. It's not a fancy product; the 5L can is priced at 350. 2 - Mounting information: Thanks to your feedback and that of other customers over the past 48 hours, we've just realized that the system hasn't been transmitting information for several days to adjust the skis at the customer's request. We apologize for this error. 3 - The unprotected helmet: We've just investigated, and it turns out that one of our fitters didn't use bubble wrap to protect the helmets. This is a very serious fault on our part, and in no way in keeping with our values and professionalism. 4 - The skis in condition 3 instead of 2, we are ready to exchange the skis with you. If you have any photos to send us, we will be able to give you precise feedback. Thank you in advance for your feedback.