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A
Rating: 1 out of 5
untrue photos of the condition of the item
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Customer reviews of Skioccas
Trust Attestation
8,9
/10
Overall rating: 8,9 out of 10
Based on 2 656 published reviews
Summary of reviews
Skioccas consistently delivers with fast, secure shipping and careful packaging, supplying orders that arrive quickly and match or closely resemble the description. Customers highlight reliable ordering and smooth transactions, with products often arriving in expected condition or in very good used state, and bindings and wax/sharpening frequently prepared as promised. The store also shows strong support in handling orders that are easy to place and that offer access to sought-after, hard-to-find items, including cross-country ski shoes and used Dynastar gear, at competitive prices. Overall, the experience emphasizes prompt delivery, dependable packaging, and good value for money across multiple purchases.
Reviews 1 and 2 stars
Reset filtersV
Rating: 1 out of 5
Maybe the delivery time to France is short, but to Sweden it took 12 Days for the delivery to arrive.
C
Rating: 1 out of 5
The skis were quite scratched
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A
Rating: 2 out of 5
Condition of equipment not representative of description or lack of intermediate levels, level 2 condition ordered and this corresponds more to level 3. Bindings not adjusted (option selected when ordering) and all full of grease or oil. Ski and helmet package received damaged. Unsuitable packaging, unprotected helmet in the middle of the skis with edge damage. The rest of the order was handled well and dispatched quickly.
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Response from Skioccas
Hello, We have just taken note of your feedback and have a few answers to give you: 1 - The oil present on the products. It's not oil, but a renovation product for ski equipment. It's a little greasy, but it protects the products to extend their life. It's not a fancy product; the 5L can is priced at 350. 2 - Mounting information: Thanks to your feedback and that of other customers over the past 48 hours, we've just realized that the system hasn't been transmitting information for several days to adjust the skis at the customer's request. We apologize for this error. 3 - The unprotected helmet: We've just investigated, and it turns out that one of our fitters didn't use bubble wrap to protect the helmets. This is a very serious fault on our part, and in no way in keeping with our values and professionalism. 4 - The skis in condition 3 instead of 2, we are ready to exchange the skis with you. If you have any photos to send us, we will be able to give you precise feedback. Thank you in advance for your feedback.
A
Rating: 1 out of 5
Skis correct underneath but well worn on top even in wear level number 2 might as well take 3 if it's to have that or even take nothing.
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Response from Skioccas
Hello, Why come to put a review first instead of contacting us to find a solution? We make it clear that we will exchange or refund if the customer is not satisfied. Would you like us to take the ski back? Do you have a photo of the product so we can see if there was a problem with the condition? As you can see from the comments, we have very few bad reviews, often due to a condition error in the shipment. The most important thing for a ski is the soles, and in your case they seem to be in perfect condition. Please bear in mind that we're only charging 35 for a pair worth 799. We are available to help you find a solution so that you can be satisfied with your order.
A
Rating: 2 out of 5
The Rossignol junior skis I received are really damaged at the tip, but considering the price! It's a shame, but the boots are okay.
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Response from Skioccas
Hello, Would you like to exchange the product? Thank you.
A
Rating: 2 out of 5
Ski level 2 very degraded
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Response from Skioccas
Hello, What is the problem with your order? We are here to help you if a product does not suit you. Thank you for your time.
A
Rating: 1 out of 5
Equipment in poor condition
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Response from Skioccas
Hello, Could we have more information, you bought a model in condition 3, the most damaged condition. We can take back the equipment and refund you if it does not suit you.
A
Rating: 2 out of 5
Your site's filters are totally ineffective
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Response from Skioccas
Hi, thanks for the feedback, a bad note for a filter problem is a bit harsh don't you think? Is the product as ordered? What is the problem with the filters? It's important for us to know what's wrong so that we can report the problem.
A
Rating: 2 out of 5
I received the wrong pair of shoes
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Response from Skioccas
Hello, we'll call you right away. Thank you for your time.
A
Rating: 2 out of 5
The big negative: The condition of the skis and boots is overestimated. Equipment (condition 2) really very very damaged (more than condition 3), no degressive rate for delivery, packaging very damaged (the box of skis was open and skis protruding, because freegliss "wanted to save a package by grouping shoes and skis " (according to the deliveryman), while I paid 5 deliveries. On the plus side: good technical advice over the phone, extremely fast delivery (24h),
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Response from Skioccas
Hello, We are surprised by your feedback. Would you like an exchange, return or other solution to your dissatisfaction? On the other hand, you mention Freegliss in your comment. We are not Freegliss, so perhaps you also placed an order with them?
A
Rating: 2 out of 5
I chose to take skis with a wear condition of 2 but I realize that the skis are really damaged on top. I think that's a shame.
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Response from Skioccas
Hello, Condition 2 shows wear on the top of the ski, called the Top Sheet. This has no effect on the quality of the skis, it's a part that's only there to take the knocks received. Would you like an exchange for another model?
A
Rating: 2 out of 5
Mixed experience, the pair of rossignol skis ( wear condition 2 ) ordered for my wife correspond to my expectations and to the description of wear levels on your site, I'm satisfied.On the other hand, the pair of k2 skis (wear level 2) I received this morning are in such bad condition that I don't think I'll be able to put them back on for the next season. They've been badly recapped, I wonder if they've even been waxed... For me, these skis correspond to what you call wear level 3, so yes, I'm very disappointed...
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Response from Skioccas
Hello, We are very sorry, could you please send us some photos of the product so that we can check whether there has been a shipping error? We can also offer you a refund or an exchange of the product. It's easier to contact us via support for a problem, our customer service is there to solve problems. Looking forward to your return.
A
Rating: 2 out of 5
The selection criteria do not allow for a perfect selection. Products not corresponding to the criteria appear.
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Response from Skioccas
Hello, Could you tell us more, we don't really understand your message concerning the choice criteria. If you could give us an example to help us understand.
A
Rating: 2 out of 5
I contacted them by e-mail to get some more information about my future ski purchase. The response was very brief, with no real answers to my questions.
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Response from Skioccas
Hello, Your comment is a bit harsh. We do have your e-mail, still visible, where you asked for information about the ski and about us. We replied that we were a group with 110 stores and that the information you requested was all on the product data sheet. We have created multiple pages with all the information on the site precisely so that we don't have to answer questions where the information is already present. Thank you for your feedback, I'm sorry you weren't satisfied with the answer.
A
Rating: 2 out of 5
not very clean waxing and poor sole filling
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Response from Skioccas
Hello, We are surprised by this feedback. Would it be possible for you to send us a photo of the insoles so that we can analyse them? Why not contact us, we offer a free return for refund if the product is not suitable. We look forward to hearing from you and finding a solution that suits you. We look forward to hearing from you.
A
Rating: 2 out of 5
A description of the condition of the equipment that doesn't match reality.
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Response from Skioccas
Good evening, the states are very well explained on the site in various places. However it is possible that there is a problem with your order, you had ordered a condition 2. Could you please tell us the problem you are experiencing with the pair of skis you received. waiting for your return. We look forward to hearing from you.
A
Rating: 2 out of 5
well packed, received promptly, but skis not waxed when they should have been...
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Response from Skioccas
Hello, Thank you for your feedback, we're sorry that your shopping experience with us didn't go as planned. Our customer service will contact you to find a solution :) See you soon, The Skioccas team
A
Rating: 2 out of 5
The tops of the skis are quite damaged...
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Response from Skioccas
Hello, the skis I sent you are in condition 2, with some impacts on the top sheet, but this in no way detracts from the quality of the ski. If you wish, we can arrange an exchange?