Product quality consistently stands out in reviews, with many noting that items arrive in excellent condition, often better than expected, including skis and boots that are well-adjusted, waxed, and sharpened. Customers highlight the affordability of the equipment, appreciating the great value for money it provides. Delivery performance is another strong point, with numerous comments on the fast shipping times and careful packaging ensuring items arrive promptly and safely.
Skis correct underneath but well worn on top even in wear level number 2 might as well take 3 if it's to have that or even take nothing.
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Response from Skioccas
Hello, Why come to put a review first instead of contacting us to find a solution? We make it clear that we will exchange or refund if the customer is not satisfied. Would you like us to take the ski back? Do you have a photo of the product so we can see if there was a problem with the condition? As you can see from the comments, we have very few bad reviews, often due to a condition error in the shipment. The most important thing for a ski is the soles, and in your case they seem to be in perfect condition. Please bear in mind that we're only charging 35 for a pair worth 799. We are available to help you find a solution so that you can be satisfied with your order.
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Acheteur vérifié
Rating: 2 out of 5
following a purchase from 26/01/2019
The Rossignol junior skis I received are really damaged at the tip, but considering the price! It's a shame, but the boots are okay.
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Response from Skioccas
Hello, Would you like to exchange the product? Thank you.
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Acheteur vérifié
Rating: 2 out of 5
following a purchase from 01/01/2019
Ski level 2 very degraded
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Response from Skioccas
Hello, What is the problem with your order? We are here to help you if a product does not suit you. Thank you for your time.
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Acheteur vérifié
Rating: 1 out of 5
following a purchase from 03/01/2019
Equipment in poor condition
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Response from Skioccas
Hello, Could we have more information, you bought a model in condition 3, the most damaged condition. We can take back the equipment and refund you if it does not suit you.
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Acheteur vérifié
Rating: 2 out of 5
following a purchase from 01/01/2019
Your site's filters are totally ineffective
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Response from Skioccas
Hi, thanks for the feedback, a bad note for a filter problem is a bit harsh don't you think? Is the product as ordered? What is the problem with the filters? It's important for us to know what's wrong so that we can report the problem.
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Acheteur vérifié
Rating: 2 out of 5
following a purchase from 31/12/2018
I received the wrong pair of shoes
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Response from Skioccas
Hello, we'll call you right away. Thank you for your time.
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Acheteur vérifié
Rating: 2 out of 5
following a purchase from 21/12/2018
The big negative: The condition of the skis and boots is overestimated. Equipment (condition 2) really very very damaged (more than condition 3), no degressive rate for delivery, packaging very damaged (the box of skis was open and skis protruding, because freegliss "wanted to save a package by grouping shoes and skis " (according to the deliveryman), while I paid 5 deliveries. On the plus side: good technical advice over the phone, extremely fast delivery (24h),
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Response from Skioccas
Hello, We are surprised by your feedback. Would you like an exchange, return or other solution to your dissatisfaction? On the other hand, you mention Freegliss in your comment. We are not Freegliss, so perhaps you also placed an order with them?
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Acheteur vérifié
Rating: 2 out of 5
following a purchase from 27/11/2018
I chose to take skis with a wear condition of 2 but I realize that the skis are really damaged on top. I think that's a shame.
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Response from Skioccas
Hello, Condition 2 shows wear on the top of the ski, called the Top Sheet. This has no effect on the quality of the skis, it's a part that's only there to take the knocks received. Would you like an exchange for another model?
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Acheteur vérifié
Rating: 2 out of 5
following a purchase from 08/12/2018
Mixed experience, the pair of rossignol skis ( wear condition 2 ) ordered for my wife correspond to my expectations and to the description of wear levels on your site, I'm satisfied.On the other hand, the pair of k2 skis (wear level 2) I received this morning are in such bad condition that I don't think I'll be able to put them back on for the next season. They've been badly recapped, I wonder if they've even been waxed... For me, these skis correspond to what you call wear level 3, so yes, I'm very disappointed...
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Response from Skioccas
Hello, We are very sorry, could you please send us some photos of the product so that we can check whether there has been a shipping error? We can also offer you a refund or an exchange of the product. It's easier to contact us via support for a problem, our customer service is there to solve problems. Looking forward to your return.
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Acheteur vérifié
Rating: 2 out of 5
following a purchase from 08/12/2018
The selection criteria do not allow for a perfect selection. Products not corresponding to the criteria appear.
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Response from Skioccas
Hello, Could you tell us more, we don't really understand your message concerning the choice criteria. If you could give us an example to help us understand.
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Acheteur vérifié
Rating: 2 out of 5
following a purchase from 29/11/2018
I contacted them by e-mail to get some more information about my future ski purchase. The response was very brief, with no real answers to my questions.
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Response from Skioccas
Hello, Your comment is a bit harsh. We do have your e-mail, still visible, where you asked for information about the ski and about us. We replied that we were a group with 110 stores and that the information you requested was all on the product data sheet. We have created multiple pages with all the information on the site precisely so that we don't have to answer questions where the information is already present. Thank you for your feedback, I'm sorry you weren't satisfied with the answer.
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Acheteur vérifié
Rating: 2 out of 5
following a purchase from 18/11/2018
not very clean waxing and poor sole filling
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Response from Skioccas
Hello, We are surprised by this feedback. Would it be possible for you to send us a photo of the insoles so that we can analyse them? Why not contact us, we offer a free return for refund if the product is not suitable. We look forward to hearing from you and finding a solution that suits you. We look forward to hearing from you.
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Acheteur vérifié
Rating: 2 out of 5
following a purchase from 03/11/2018
A description of the condition of the equipment that doesn't match reality.
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Response from Skioccas
Good evening, the states are very well explained on the site in various places. However it is possible that there is a problem with your order, you had ordered a condition 2. Could you please tell us the problem you are experiencing with the pair of skis you received. waiting for your return. We look forward to hearing from you.
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Acheteur vérifié
Rating: 2 out of 5
following a purchase from 17/03/2018
well packed, received promptly, but skis not waxed when they should have been...
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Response from Skioccas
Hello, Thank you for your feedback, we're sorry that your shopping experience with us didn't go as planned. Our customer service will contact you to find a solution :) See you soon, The Skioccas team
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Acheteur vérifié
Rating: 2 out of 5
following a purchase from 04/03/2018
The tops of the skis are quite damaged...
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Response from Skioccas
Hello, the skis I sent you are in condition 2, with some impacts on the top sheet, but this in no way detracts from the quality of the ski. If you wish, we can arrange an exchange?
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