Customer reviews of Skioccas

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David V.

Rating: 3 out of 5

Published on 18/01/2024 à 10h21 following a purchase from 06/01/2024

It took a long time to arrive

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Salvatore I.

Rating: 4 out of 5

Published on 14/01/2024 à 10h31 following a purchase from 03/01/2024

You can trust skioccas. After receiving a non-conforming jacket, Skioccas corrected the situation perfectly, free of charge. The only drawback is that it's not easy to get in touch in high season.

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Response from Skioccas Published on 25/01/2024

Thank you for your positive feedback with Skioccas. We are delighted that you were able to resolve the problem with the jacket at no cost to you. We take note of your comment regarding the difficulty of reaching Skioccas in high season. We will do our best to improve our customer service in these situations. Thank you again for your trust and support of Skioccas.

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Vincenzo S.

Rating: 4 out of 5

Published on 12/01/2024 à 13h07 following a purchase from 02/01/2024

Skis as described, aware they were used. The part I was interested in, i.e. edges and wax are perfect. Recommended

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Paola G.

Rating: 4 out of 5

Published on 07/01/2024 à 16h20 following a purchase from 27/12/2023

all okay

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Stephane M.

Rating: 3 out of 5

Published on 06/01/2024 à 21h09 following a purchase from 21/12/2023

This isn't the first time I've ordered from skioccas. I find that it's times if it's me well than usual. The insoles have not been reconditioned to condition 2! Have next time.

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Response from Skioccas Published on 31/01/2024

Thank you for your review, Stephane. We are sorry that you were not satisfied with your order this time. We'll take your comments on the condition of the insoles into account and try to be more rigorous in the future. Thank you for your confidence and see you soon on Skioccas!

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Andoni G.

Rating: 4 out of 5

Published on 05/01/2024 à 14h58 following a purchase from 23/12/2023

Material in perfect condition

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VALENTIN P.

Rating: 1 out of 5

Published on 02/01/2024 à 08h43 following a purchase from 20/12/2023

I have not received my order even though it was announced to me.

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Diego D.

Rating: 1 out of 5

Published on 29/12/2023 à 14h32 following a purchase from 18/12/2023

The skis have arrived without toe clips

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Alejo Gabriel A.

Rating: 1 out of 5

Published on 28/12/2023 à 18h37 following a purchase from 18/12/2023

It was delayed two times. Then when it finally arrived, they failed to deliver it to the correct address, but never called me. I went skiing without my order. I don’t need it any more and I want my money back.

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David G.

Rating: 1 out of 5

Published on 28/12/2023 à 15h20 following a purchase from 16/12/2023

I was offered a discount that was never applied.

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Eduardo L.

Rating: 1 out of 5

Published on 25/12/2023 à 09h59 following a purchase from 15/12/2023

I have been waiting for my order since 15.12.2023 and they promised to deliver it on the 21st at the latest. It is now 25.12.2023 and I have received nothing. Not even an explanation.

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Aiala B.

Rating: 1 out of 5

Published on 21/12/2023 à 13h44 following a purchase from 06/12/2023

Good service, but the damage rating does not correspond to what I received.

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Daniele L.

Rating: 4 out of 5

Published on 21/12/2023 à 13h30 following a purchase from 10/12/2023

The general state of the skis is lower than the classification you presented in particular the 2 star is equivalent to 3

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HECTOR N.

Rating: 4 out of 5

Published on 21/12/2023 à 13h16 following a purchase from 24/11/2023

I have yet to test the material but it seems to be in good condition. It has been a diligent and reliable service. Thank you

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Guyom P.

Rating: 4 out of 5

Published on 19/12/2023 à 20h51 following a purchase from 29/11/2023

Actual photos of the product would be great.

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Response from Skioccas Published on 05/01/2024

Hello Guyom, thank you for your review! We take note of your comment and will do our best to add real product photos in the future. In the meantime, please don't hesitate to contact us if you need more information about a particular product. Thank you for your confidence and see you soon on our Skioccas website!

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eloy Y.

Rating: 3 out of 5

Published on 19/12/2023 à 14h05 following a purchase from 06/12/2023

Sav rapide On the other hand, give a rating of 4 for really damaged skis.

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Response from Skioccas Published on 31/01/2024

Thank you for your feedback, I'm sorry to hear that your ski is damaged. We will do our best to check our products in the future to avoid this kind of situation and to be able to offer you only products in good condition. Thank you again for your confidence and see you soon on Skioccas.

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Raul G.

Rating: 1 out of 5

Published on 18/12/2023 à 19h17 following a purchase from 28/11/2023

More wear and tear than it should be

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María R.

Rating: 3 out of 5

Published on 18/12/2023 à 16h30 following a purchase from 30/11/2023

I bought two complete sets. The boots are in good condition but the skis are trashed, both the ones that had grade 2 and the ones that had grade 3 wear.

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Salvador M.

Rating: 4 out of 5

Published on 20/10/2023 à 21h23 following a purchase from 15/10/2023

Good service, but I think you need more image del producto to see the errors.

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Response from Skioccas Published on 27/11/2023

Thank you for your feedback, we're glad you enjoyed the services we offer. We take your suggestion into consideration and will do our best to improve our site by adding more images of the products available.

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Daniele C.

Rating: 4 out of 5

Published on 05/10/2023 à 15h51 following a purchase from 01/10/2023

Everything arrived

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Response from Skioccas Published on 09/10/2023

Hi Daniele, Thank you for your positive feedback! We are glad you are satisfied with your purchase. Have a great day and see you soon, The Ski Occas Team

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Mathieu C.

Rating: 4 out of 5

Published on 05/10/2023 à 07h07 following a purchase from 30/09/2023

A little disappointed with some of the defects on the skis, but I recommend the site. Fast and accurate shipping and compliant order!

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Response from Skioccas Published on 09/10/2023

Hello Mathieu, Thank you for your feedback. We're sorry we didn't live up to your expectations on this one. We're pleased to hear that you appreciated our services. Have a nice day and see you soon, The Ski Occas team

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Mariana Miriam D.

Rating: 4 out of 5

Published on 17/09/2023 à 13h57 following a purchase from 02/09/2023

The website easy to access, the delivery on time, a pity that the product did not come perfect, I bought a goggle and the lens is scratched.

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Response from Skioccas Published on 19/09/2023

Hi Mariana, Thank you for your comment, we are pleased to hear that you are satisfied with our services. We are sorry to hear that you were not satisfied with your mask. You purchased one in condition 2, which means that the mask shows signs of wear, especially on the lenses. We will try to clarify this on our website. Have a nice day and see you soon, The Ski Occas team.

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Gerardo P.

Rating: 3 out of 5

Published on 16/05/2023 à 10h23 following a purchase from 01/05/2023

Quick delivery

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Response from Skioccas Published on 25/05/2023

Hi Caroline, Thank you for your feedback! We are happy to have responded quickly to your expectations, Have a nice day and see you soon, The Ski Occas team

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johann L.

Rating: 4 out of 5

Published on 15/03/2023 à 18h17 following a purchase from 13/03/2023

very responsive and helpful

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Response from Skioccas Published on 16/03/2023

Hello Johann, Thank you for your comment. We strive every day to make your experience better, so we are delighted to have been able to meet your expectations again! Have a nice day and see you soon, The Ski Occas team

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Luis Marcelo M.

Rating: 1 out of 5

Published on 02/03/2023 à 15h22 following a purchase from 10/02/2023

The two orders arrived separately and at different times.

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Response from Skioccas Published on 07/03/2023

Hello, We're sorry if this has inconvenienced you, however, as you may have seen on our site, some products are sold by partner stores who do the shipping themselves. When you place an order with one of our products and one of our partner products, the two orders leave separately and may therefore arrive on different days. Our apologies if this did not please you. Have a nice day and see you soon, The Précision Ski Team

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Henrik L.

Rating: 1 out of 5

Published on 28/02/2023 à 09h01 following a purchase from 22/01/2023

Customer server is awful. You send a mail and get no reply. I am not going to use this shop again.

Response from Skioccas Published on 06/03/2023

Hello, We apologise for the fact that we have not been able to find your email. If you need to contact our customer service at the following address: [email protected] as indicated on our website. Have a nice day, The Ski Occas team

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PABLO G.

Rating: 4 out of 5

Published on 25/02/2023 à 20h11 following a purchase from 20/02/2023

Fast shipping

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Response from Skioccas Published on 27/02/2023

Hello Pablo, We are delighted to have been able to meet your expectations, See you soon. The Ski Occas team

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Noah R.

Rating: 4 out of 5

Published on 08/02/2023 à 20h30 following a purchase from 07/02/2023

Top!

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Response from Skioccas Published on 10/02/2023

Hello Noah, Thank you for your positive feedback! We are happy to know that you are satisfied. See you soon, The Ski Occas team

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Régis S.

Rating: 4 out of 5

Published on 07/02/2023 à 20h30 following a purchase from 05/02/2023

I received everything on time.

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Response from Skioccas Published on 08/02/2023

Hello Régis, Thank you for your feedback. We are delighted that you are satisfied. See you soon, The Ski Occas team.

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marika N.

Rating: 4 out of 5

Published on 07/02/2023 à 20h14 following a purchase from 05/02/2023

the site is easy to access and the descriptions are complete. There are no surprises at reception.

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Response from Skioccas Published on 08/02/2023

Hello Marika, Thank you for your comment, we are delighted to have met your expectations! See you soon, The Ski Occas team

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Claudio D.

Rating: 3 out of 5

Published on 07/02/2023 à 09h36 following a purchase from 30/01/2023

please improve the shipment service

Response from Skioccas Published on 08/02/2023

Hello Claudio, Thank you for your feedback. You have chosen delivery via DPD. The delivery time is 2 to 6 days. The delivery time was respected. The delivery company contacted you to make an appointment. Please do not hesitate to contact us for more information, The Ski Occas Team

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Marco M.

Rating: 4 out of 5

Published on 06/02/2023 à 10h51 following a purchase from 23/01/2023

The Fotos don' Show very will the Real conditions of the products. Ons has the impression that the are better.

Response from Skioccas Published on 06/02/2023

Hello, Thank you for your feedback. We have a lot of skis and each pair is different, so it's difficult to take a picture of them all. But for more information on the condition of the skis, you can read our wear reports https://skioccas.com/en/content/6-wear-and-tear or contact our customer service directly, See you soon, The Ski Occas team

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Riccardo T.

Rating: 3 out of 5

Published on 03/02/2023 à 11h18 following a purchase from 27/01/2023

Easy to find the products you are looking for

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Response from Skioccas Published on 06/02/2023

Hi, Thank you for your positive feedback. Why did you only give us 3 stars, what is missing from your customer experience? Thank you very much, The Ski Occas team

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ismael G.

Rating: 1 out of 5

Published on 03/02/2023 à 09h37 following a purchase from 30/01/2023

The skis that have arrived are not mine.

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Response from Skioccas Published on 06/02/2023

Hello, We are sorry to hear that. We have not received any complaint email from you, Can you please contact our service department with photos of the skis you received and a description of the problem? We will resolve the problem as soon as possible, See you soon, The Ski Occas team.

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anthony R.

Rating: 4 out of 5

Published on 02/02/2023 à 19h18 following a purchase from 30/01/2023

Satisfied everything matches as in the description I really recommend this site

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Response from Skioccas Published on 03/02/2023

Hello Anthony, Thank you for your feedback! It's important for us to read your feedback and to see you satisfied. The Ski Occas team

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Cristiano A.

Rating: 3 out of 5

Published on 02/02/2023 à 17h39 following a purchase from 29/01/2023

the product is not exactly as pictured, by the way ok the 14 day return policy but in this case if the product is not compliant you pay shipping twice..? I really hope not

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Response from Skioccas Published on 03/02/2023

Hello, We are sorry to hear that you are not satisfied with your order. You can contact our customer service department to learn more about your complaint. The Ski Occas team

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Alvaro H.

Rating: 1 out of 5

Published on 01/02/2023 à 10h56 following a purchase from 19/01/2023

Bad condition. Trying to return and no response on the web.

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Response from Skioccas Published on 03/02/2023

Hello, You have recently contacted our customer service, which has offered you the return of your order and a refund of your money. The Ski Occas team

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Suzy S.

Rating: 4 out of 5

Published on 29/01/2023 à 11h42 following a purchase from 15/01/2023

satisfied with the shipping time and packaging but not sure if the price for a pair of shoes in category A was worth the condition they are in

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Response from Skioccas Published on 03/02/2023

Hello Suzy, Thank you for your feedback. We are sorry that the shoes did not meet your expectations. For any further information, please contact our customer service. See you soon, The Ski Occas team

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Camille C.

Rating: 3 out of 5

Published on 26/01/2023 à 20h05 following a purchase from 18/01/2023

The bindings were not adjusted to the size of the shoes.

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Response from Skioccas Published on 03/02/2023

Hello Camille, We're sorry to hear that. Unfortunately, you didn't enter any assembly information, so we didn't adjust the bindings. Please do not hesitate to contact our customer service for further information. See you soon, The Ski Occas team

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Ivan M.

Rating: 1 out of 5

Published on 26/01/2023 à 17h51 following a purchase from 22/01/2023

I have not received the product, and the transport company says it is delivered, this is surreal.... I want my money back.

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Response from Skioccas Published on 03/02/2023

Hello, We are sorry to hear that. We have sent you the proof of delivery by email. See you soon, The Ski Occas team