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A
Rating: 4 out of 5
Fast delivery, quality skis and boots, no surprises. However, I would not recommend buying a helmet (not as good condition as shown in photos).
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Customer reviews of Skioccas
Trust Attestation
8,9
/10
Overall rating: 8,9 out of 10
Based on 2 647 published reviews
Summary of reviews
Product quality consistently stands out in reviews, with many noting that items arrive in excellent condition, often better than expected, including skis and boots that are well-adjusted, waxed, and sharpened. Customers highlight the affordability of the equipment, appreciating the great value for money it provides. Delivery performance is another strong point, with numerous comments on the fast shipping times and careful packaging ensuring items arrive promptly and safely.
Reviews 1, 3 and 4 stars
Reset filtersA
Rating: 4 out of 5
The skis are very good, perhaps even in better condition than I expected! On the other hand, the boots are really worn. They arrived with fairly deep crevasses filled with stones. The inside is even uncomfortable... I think we can definitely reduce the condition they were in. I was expecting better on the one hand and was pleasantly surprised on the other, so in conclusion, for this price, I'm delighted and can only recommend them!
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A
Rating: 4 out of 5
All good
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V
Rating: 1 out of 5
I tried three times, but the package never arrived to my house.
Response from Skioccas
Hello, We are sorry for this delivery problem. We tried to send it back to you a second time without charge but this second attempt was not successful. As agreed with the customer service we will proceed to a full refund of your order. We apologize for the inconvenience and hope that your next order will will bring you complete satisfaction. See you soon SkiOccas team
A
Rating: 4 out of 5
Material compliant, very good responsiveness from the team following a data entry error on the size of the shoes.
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A
Rating: 4 out of 5
very good and fast!
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A
Rating: 1 out of 5
Skis fixation casse même très dangereuses honteux de votre part de vendre ça
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Response from Skioccas
Hello, Thank you for your review, all feedback is important to us and we are sorry to hear that you had such an inconvenient experience. We will report the problem and will be particularly vigilant to ensure that this type of problem does not recur. We hope your next order will be 100% satisfactory. We look forward to seeing you on Skioccas.com.
A
Rating: 3 out of 5
I give 3 *** because the delivery was not top notch. Ski Occaz had to send the skis twice before they finally arrived at my house after 15 days. Otherwise the skis are perfect
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Response from Skioccas
Hello Jean Luc, Thank you for your feedback. We apologize for the delay in delivery. We are constantly striving to improve and pay particular attention to our customers' feedback. We hope your next order will be 100% satisfactory! We look forward to seeing you on Skioccas.com. Have a nice day, The Skioccas team
A
Rating: 4 out of 5
When you don't know the site - not so simple The site needs to be more "intuitive"
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A
Rating: 3 out of 5
Skis that correspond to the order. Quality material. However, the delivery remains to be desired. Fast delivery? Don't expect a 48-72h estimate: I received my skis 2 weeks after ordering them: order put aside, forced to change delivery location due to my unavailability, skis were delivered to my home, thrown over the gate without signature or warning from the deliveryman knowing I was at home.
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Response from Skioccas
Hello Agathe, We are very sorry for this inconvenience. Customer satisfaction is our priority. We will pass on the information to the carriers in order to demand greater attention to our parcels. Please do not hesitate to contact our customer service department to discuss your order. See you soon, The Ski Occas team
A
Rating: 4 out of 5
All good (delivery time,..), except for the package which was practically destroyed on arrival (but for ski boots that's not a problem).
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Response from Skioccas
Hello, We apologize for the inconvenience. During shipment, we make every effort to pack the products carefully, but it is possible that during transport, the cartons suffer damage. Please do not hesitate to contact our customer support team to discuss this matter. See you soon, The Ski Occas team.
A
Rating: 4 out of 5
Good responsiveness and good product, however I expected the skis to be prepared for the second-hand sale (edge sharpening, waxing and cleaning). I chose the best-rated skis in terms of condition and wear. Therefore the most expensive
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Response from Skioccas
Thank you for your feedback. Indeed, our used skis come from our rental stores and go through the hands of our professional skimans. They are cleaned, sharpened and waxed. We have not received any e-mail from you concerning any complaint, so I invite you to contact our customer service department by e-mail to discuss this matter. Sincerely, The Ski Occas team
A
Rating: 4 out of 5
Fine
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Response from Skioccas
Hello, Thank you very much for sharing your experience with us. We are happy to have been able to meet your expectations and we hope that your next order will be 100% satisfactory. We look forward to seeing you on Skioccas.com. Good day, The Skioccas team
C
Rating: 1 out of 5
Wrong product sent
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Response from Skioccas
Good morning and thank you for your comments. We are sorry for this error. We hope the new ski binding we sent you will work for you. See you soon on skioccas.com
C
Rating: 4 out of 5
All correct, fast shipping and material in good condition. Although I thought I would receive it in better condition.
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Response from Skioccas
Good morning, Thank you very much for sharing your experience. We are glad we were able to meet your expectations and hope your next order will be 100% satisfactory We look forward to seeing you on Skioccas.com. Have a nice day, The Skioccas Team
A
Rating: 4 out of 5
All good
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Response from Skioccas
Hello, Thank you very much for sharing your experience. We are happy that we were able to meet your expectations and hope that your next order will be 100% satisfactory. We look forward to seeing you on precisionski.com. Have a great day, The Precisonski Team
V
Rating: 4 out of 5
Ski boots were dirty and the package was quite feeble, otherwise the service was quick and everything worked well!
Response from Skioccas
Hello, Thank you for your feedback. We are sorry to hear that the shoes were dirty, we make it a point to prepare our customers' orders correctly. We are however happy to hear that the material suits you. We hope you will be 100% satisfied with your next order. See you soon on skioccas.com
A
Rating: 1 out of 5
Dissatisfied with the service because a ski stop was mowed, which prevented me from putting the ski on properly. I had to untwist it at the risk of damaging the binding in order to do so.
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Response from Skioccas
Hello, Thank you for your review, all feedback is important to us and we're sorry to hear that you've had such a frustrating experience. We are escalating the issue and will be particularly vigilant to ensure that this type of problem does not recur. We hope your next order will be 100% satisfactory. We look forward to seeing you on Skioccas.com.
A
Rating: 4 out of 5
Very good advice received in store before ordering on the internet. I went to collect the parcel from the depot near my home as delivery was delayed by several days. Skis and snowboard that have lived (wear 2 for the 2) but sole in perfect condition.
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Response from Skioccas
Hello, Thank you very much for sharing your experience with us. We are happy to have been able to meet your expectations and we hope that your next order will be 100% satisfactory. We look forward to seeing you on Skioccas.com. Good day, The Skioccas team
A
Rating: 4 out of 5
Compliant and very fast
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Response from Skioccas
Hello, Thank you very much for sharing your experience with us. We are happy to have been able to meet your expectations and we hope that your next order will be 100% satisfactory. We look forward to seeing you on Skioccas.com. Good day, The Skioccas team
A
Rating: 1 out of 5
Ordering, invoicing and undelivered with no proposed solution
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Response from Skioccas
Hello, We strive to make every customer experience a pleasant one and are very sorry that we were unable to meet your expectations this time. Your package was delivered against a signature which is not yours. We asked you by e-mail if you could provide us with a certificate so that we could lodge a complaint with the carrier and reimburse you. Did you receive it? We are doing our utmost in this busy period to satisfy our customers despite the delivery problems. We hope your next order will be 100% satisfactory. We look forward to seeing you on Skioccas.com.
A
Rating: 1 out of 5
damaged products, and several errors on the order
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Response from Skioccas
Hello, We have taken your comments into consideration, we strive to make every customer experience enjoyable and we are very sorry that we were unable to meet your expectations this time. We will reimburse you upon receipt of the material. Sincerely
A
Rating: 4 out of 5
Skis ok, as described on the website. On the other hand, the condition of the parcel on receipt was appalling.
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Response from Skioccas
Hello, Thank you very much for sharing your experience with us. We are happy to have been able to meet your expectations and we hope that your next order will be 100% satisfactory. We look forward to seeing you on Skioccas.com. Good day, The Skioccas team
A
Rating: 4 out of 5
I ordered 2 years in a row. Orders shipped quickly. The repair of the ski soles is beyond reproach. I take one star off for their site, with its inefficient filters that display out-of-stock models.
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Response from Skioccas
Hello, Thank you very much for sharing your experience with us. We are happy to have been able to meet your expectations and we hope that your next order will be 100% satisfactory. We look forward to seeing you on Skioccas.com. Good day, The Skioccas team
A
Rating: 3 out of 5
Super fast
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Response from Skioccas
Hello, Thank you very much for sharing your experience with us. We are happy to have been able to meet your expectations and we hope that your next order will be 100% satisfactory. We look forward to seeing you on Skioccas.com. Good day, The Skioccas team
A
Rating: 4 out of 5
Very good site
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Response from Skioccas
Hello, Thank you very much for sharing your experience with us. We are happy to have been able to meet your expectations and we hope that your next order will be 100% satisfactory. We look forward to seeing you on Skioccas.com. Good day, The Skioccas team
A
Rating: 3 out of 5
I was expecting a category 2 with lighter wear. Now you can see that the ski has taken a beating...
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Response from Skioccas
Hello, Thank you for leaving your comments, we work to make every customer experience a pleasant one and we are very sorry that we were unable to meet your expectations. You can see on the link below examples with photos of the state of wear: https://www.skioccas.com/fr/content/6-etat-d-usure Could you please send us a photo? Sincerely .
A
Rating: 4 out of 5
Very good. Very fast delivery. Thank you very much for your service.
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Response from Skioccas
Hello, Thank you very much for sharing your experience with us. We are happy to have been able to meet your expectations. We hope your next order will bring you 100% satisfaction :) We look forward to seeing you on Skioccas.com. Good day, The Skioccas team
A
Rating: 4 out of 5
Ski received very quickly and in good condition!
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Response from Skioccas
Hello, Thank you very much for sharing your experience. We are happy to have been able to meet your expectations. We look forward to seeing you on Skioccas.com. The Skioccas team
A
Rating: 1 out of 5
Used boots that a private individual wouldn't dare sell Well disappointed Return to sender On the other hand, free return (phew)
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Response from Skioccas
Thank you for your review, all feedback is important to us and we're sorry to hear you had such a frustrating experience. As you can see from our other reviews, your situation is the exception and far from our usual high standards. This makes us all the more keen to ensure that this is resolved and does not happen again. Sincerely
A
Rating: 3 out of 5
Just a problem with the receipt of the package, cardboard torn, so half open!!!! Poor packing...
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Response from Skioccas
Hello, Thank you very much for bringing this problem to our attention. We are constantly striving to improve and pay particular attention to customer feedback. We hope your next order will be 100% satisfactory! We look forward to seeing you on Skioccas.com. Good day, The Skioccas team
A
Rating: 3 out of 5
Slight delay on time slot. 2 purchases at skioccas delivered in one parcel but transport bill paid 2 times.
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Response from Skioccas
Hello, Thank you for leaving your feedback, we strive incredibly hard here to make every customer experience enjoyable and we are very sorry for this inconvenience. I see however that we did issue you a 12 refund on 11/19. Did you receive it?
A
Rating: 4 out of 5
Product corresponds to order
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Response from Skioccas
Hello, Thank you very much for sharing your experience with us. We are happy to have been able to meet your expectations and we hope that your next order will be 100% satisfactory. We look forward to seeing you on Skioccas.com. Good day, The Skioccas team
A
Rating: 4 out of 5
Fast delivery, very efficient ski condition rating. Small downside on the condition of boots, which are often very worn.
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Response from Skioccas
Hello, Thank you very much for sharing your experience. We will do our utmost to ensure that your next order is 100% satisfactory. We look forward to seeing you on Skioccas.com. Good day, The Skioccas team
A
Rating: 4 out of 5
Fast order and fast delivery.
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Response from Skioccas
Hello, Thank you very much for sharing your experience with us. We are happy to have been able to meet your expectations and we hope that your next order will be 100% satisfactory. We look forward to seeing you on Skioccas.com. Good day, The Skioccas team
A
Rating: 4 out of 5
Well-designed site, varied stock
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Response from Skioccas
Hello, We are happy to have been able to meet your expectations. We look forward to seeing you on Skioccas.com. Good day, The Skioccas team
V
Rating: 1 out of 5
The received product was broken and customer service doesn't replace it
Response from Skioccas
Hello, Thank you for contacting us. We are sorry to hear about your dissatisfaction. However, you were offered a refund with free return when we learned of the problem. You replied that you did not want to pay for the return... We no longer have the product in stock in the size you ordered. Therefore we have offered a refund. Please do not hesitate to contact us again for any further information. Please know that we have done everything possible to solve the problem and find the best solution for you. Thank you in advance, The Skioccas Team
A
Rating: 4 out of 5
Excellent customer service. One product of the order is perfect (skis) but another product is not as expected in terms of condition (edges of snowboard very damaged).
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Response from Skioccas
Hello, Thank you very much for sharing your experience. We are sorry to hear that a snowboard did not meet your expectations. We will do our utmost to ensure that your next experience with us is 100% satisfactory. We look forward to seeing you on Skioccas.com. Good day, The Skioccas team
A
Rating: 1 out of 5
Laborious Material sent does not correspond to the purchase Return label sent then cancelled, still waiting for the return appointment ... in short a disaster! Too bad 3 years ago it was a good company...
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Response from Skioccas
Hello, Thank you for leaving your comment, we strive to make every customer experience enjoyable and we are very sorry that we were unable to meet your expectations this time. Please find below the link to generate a feedback. https://www.mondialrelay.fr/envoi-de-colis/retourner-un-colis/creer-un-retour?brandId=F2EPRECE&SiteId=RET Best regards
A
Rating: 4 out of 5
Easy navigation and order processed and received quickly. Carrier ok .
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Response from Skioccas
Hello, Thank you very much for sharing your experience. We are happy to have been able to meet your expectations. We look forward to seeing you on Skioccas.com. Good day, The Skioccas team