Product quality consistently stands out in reviews, with many noting that items arrive in excellent condition, often better than expected, including skis and boots that are well-adjusted, waxed, and sharpened. Customers highlight the affordability of the equipment, appreciating the great value for money it provides. Delivery performance is another strong point, with numerous comments on the fast shipping times and careful packaging ensuring items arrive promptly and safely.
The item did not come packaged in the original packaging. Delivery time was normal.
Response from Skioccas
Thank you for your review, Fernando. We apologize that the item did not come in its original packaging. Our team strives to ensure safe and timely delivery for all of our customers. Please let us know if there is anything else we can do to assist you. Thank you for choosing Skioccas.
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Romain V.
Rating: 3 out of 5
following a purchase from 15/09/2024
Level 3 is more worn (or damaged) than I thought.
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Response from Skioccas
Hello, thank you for your review of Skioccas. We're sorry to hear that level 3 is not in as good condition as you thought. We will do our best to improve this. Thank you for your valuable feedback.
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Caroline K.
Rating: 1 out of 5
following a purchase from 30/07/2024
Parcel has not arrived!
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Manuel G.
Rating: 3 out of 5
following a purchase from 23/07/2024
I returned the product because its condition was far from the picture on the website.
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Anthony S.
Rating: 3 out of 5
following a purchase from 03/04/2024
I ordered adjustable ski poles for my daughter. Considering the price, I expected them to be new or used, but in perfect condition. I was unpleasantly surprised to find very, very tired poles which, personally, I would have thrown away or at best given away to tide her over. I'm giving them three stars because the customer service department is so responsive. Perhaps I was unlucky.
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Response from Skioccas
Hello Anthony, thank you for sharing your experience with Skioccas. We are sorry to hear that you are not happy with the condition of the ski poles you received for your daughter. We do our best to provide quality products to our customers, but it seems we missed the mark in your case. We take your feedback into account and will work to improve our product verification process. We are pleased to have been able to resolve this issue quickly thanks to our responsive customer service. Have a nice day.
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Patricio D.
Rating: 1 out of 5
following a purchase from 24/03/2024
i have not received my order yet. i am waiting and i don't know anything about my material from a very high purchase.
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Roberto P.
Rating: 1 out of 5
following a purchase from 14/02/2024
I bought grade 1 ski's but when I received them they were really poor quality. After sending an email they didn't even bother to react.
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Marie-Lucie D.
Rating: 3 out of 5
following a purchase from 12/02/2024
Fast shipping 👌🏻
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Response from Skioccas
Thank you for your positive feedback! We are delighted that your shipment arrived quickly. Don't hesitate to come back to us if you need our services again. Have a nice day.
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Magali M.
Rating: 3 out of 5
following a purchase from 05/02/2024
Skis received quickly. Given the description on the website, I didn't expect them to be in such poor condition. So I returned them.
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Response from Skioccas
Hello Magali,
Thank you for your feedback on our Skioccas website. We are sorry that the skis you received were not up to your expectations. We do our best to describe the condition of the products as accurately as possible, but some defects may go unnoticed. We hope that you will find what you are looking for among our other products and that you will be satisfied with your next purchase.
Sincerely, The Skioccas team.
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Giorgio V.
Rating: 3 out of 5
following a purchase from 31/01/2024
Unfortunately they are very ruined it would be better to be able to see photos of the c2 and c3 skis as well, otherwise I would not have bought them.
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Jennifer Q.
Rating: 3 out of 5
following a purchase from 13/01/2024
Skis were a level 3, but really beat up. Would be nice to see photos before purchase. Skis were also not slope ready as promised. Needed a tune up right out of the box and bindings were not adjusted to measurements I submitted. Quick shipping, but probably wouldn't order from this company again.
Response from Skioccas
Thank you for your honest feedback, Jennifer. We apologize for any inconvenience you experienced with your purchase from Skioccas. We strive to provide high quality products and we will take your suggestions into consideration to improve our services in the future. We do offer photos of our products upon request and we will make sure to adjust the bindings accurately for our customers' measurements. We are glad to hear that the shipping was quick and we hope to have the opportunity to serve you better in the future. Thank you for choosing Skioccas.
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Jose G.
Rating: 3 out of 5
following a purchase from 09/01/2024
I bought four skis for my kids. Three of them were very well, but one of them had lost its curvature and elasticity.
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Fred T.
Rating: 1 out of 5
following a purchase from 26/11/2023
I am still waiting for the delivery which is on tour for months now. It is stuck somewhere in Sweden. Fortunately, we've got a long winter here in the north, but if it's not reaching us, then it makes no sense to order something again.
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David V.
Rating: 3 out of 5
following a purchase from 06/01/2024
It took a long time to arrive
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Stephane M.
Rating: 3 out of 5
following a purchase from 21/12/2023
This isn't the first time I've ordered from skioccas. I find that it's times if it's me well than usual. The insoles have not been reconditioned to condition 2! Have next time.
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Response from Skioccas
Thank you for your review, Stephane. We are sorry that you were not satisfied with your order this time. We'll take your comments on the condition of the insoles into account and try to be more rigorous in the future. Thank you for your confidence and see you soon on Skioccas!
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VALENTIN P.
Rating: 1 out of 5
following a purchase from 20/12/2023
I have not received my order even though it was announced to me.
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Diego D.
Rating: 1 out of 5
following a purchase from 18/12/2023
The skis have arrived without toe clips
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Alejo Gabriel A.
Rating: 1 out of 5
following a purchase from 18/12/2023
It was delayed two times. Then when it finally arrived, they failed to deliver it to the correct address, but never called me. I went skiing without my order. I don’t need it any more and I want my money back.
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David G.
Rating: 1 out of 5
following a purchase from 16/12/2023
I was offered a discount that was never applied.
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Eduardo L.
Rating: 1 out of 5
following a purchase from 15/12/2023
I have been waiting for my order since 15.12.2023 and they promised to deliver it on the 21st at the latest. It is now 25.12.2023 and I have received nothing. Not even an explanation.
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Aiala B.
Rating: 1 out of 5
following a purchase from 06/12/2023
Good service, but the damage rating does not correspond to what I received.
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eloy Y.
Rating: 3 out of 5
following a purchase from 06/12/2023
Sav rapide On the other hand, give a rating of 4 for really damaged skis.
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Response from Skioccas
Thank you for your feedback, I'm sorry to hear that your ski is damaged. We will do our best to check our products in the future to avoid this kind of situation and to be able to offer you only products in good condition. Thank you again for your confidence and see you soon on Skioccas.
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Raul G.
Rating: 1 out of 5
following a purchase from 28/11/2023
More wear and tear than it should be
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María R.
Rating: 3 out of 5
following a purchase from 30/11/2023
I bought two complete sets. The boots are in good condition but the skis are trashed, both the ones that had grade 2 and the ones that had grade 3 wear.
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Gerardo P.
Rating: 3 out of 5
following a purchase from 01/05/2023
Quick delivery
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Response from Skioccas
Hi Caroline, Thank you for your feedback! We are happy to have responded quickly to your expectations, Have a nice day and see you soon, The Ski Occas team
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Luis Marcelo M.
Rating: 1 out of 5
following a purchase from 10/02/2023
The two orders arrived separately and at different times.
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Response from Skioccas
Hello, We're sorry if this has inconvenienced you, however, as you may have seen on our site, some products are sold by partner stores who do the shipping themselves. When you place an order with one of our products and one of our partner products, the two orders leave separately and may therefore arrive on different days. Our apologies if this did not please you. Have a nice day and see you soon, The Précision Ski Team
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Henrik L.
Rating: 1 out of 5
following a purchase from 22/01/2023
Customer server is awful. You send a mail and get no reply. I am not going to use this shop again.
Response from Skioccas
Hello, We apologise for the fact that we have not been able to find your email. If you need to contact our customer service at the following address: [email protected] as indicated on our website. Have a nice day, The Ski Occas team
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Claudio D.
Rating: 3 out of 5
following a purchase from 30/01/2023
please improve the shipment service
Response from Skioccas
Hello Claudio, Thank you for your feedback. You have chosen delivery via DPD. The delivery time is 2 to 6 days. The delivery time was respected. The delivery company contacted you to make an appointment. Please do not hesitate to contact us for more information, The Ski Occas Team
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Riccardo T.
Rating: 3 out of 5
following a purchase from 27/01/2023
Easy to find the products you are looking for
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Response from Skioccas
Hi, Thank you for your positive feedback. Why did you only give us 3 stars, what is missing from your customer experience? Thank you very much, The Ski Occas team
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ismael G.
Rating: 1 out of 5
following a purchase from 30/01/2023
The skis that have arrived are not mine.
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Response from Skioccas
Hello, We are sorry to hear that. We have not received any complaint email from you, Can you please contact our service department with photos of the skis you received and a description of the problem? We will resolve the problem as soon as possible, See you soon, The Ski Occas team.
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Cristiano A.
Rating: 3 out of 5
following a purchase from 29/01/2023
the product is not exactly as pictured, by the way ok the 14 day return policy but in this case if the product is not compliant you pay shipping twice..? I really hope not
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Response from Skioccas
Hello, We are sorry to hear that you are not satisfied with your order. You can contact our customer service department to learn more about your complaint. The Ski Occas team
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Alvaro H.
Rating: 1 out of 5
following a purchase from 19/01/2023
Bad condition. Trying to return and no response on the web.
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Response from Skioccas
Hello, You have recently contacted our customer service, which has offered you the return of your order and a refund of your money. The Ski Occas team
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Camille C.
Rating: 3 out of 5
following a purchase from 18/01/2023
The bindings were not adjusted to the size of the shoes.
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Response from Skioccas
Hello Camille, We're sorry to hear that. Unfortunately, you didn't enter any assembly information, so we didn't adjust the bindings. Please do not hesitate to contact our customer service for further information. See you soon, The Ski Occas team
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Ivan M.
Rating: 1 out of 5
following a purchase from 22/01/2023
I have not received the product, and the transport company says it is delivered, this is surreal.... I want my money back.
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Response from Skioccas
Hello, We are sorry to hear that. We have sent you the proof of delivery by email. See you soon, The Ski Occas team
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Francisco M.
Rating: 1 out of 5
following a purchase from 05/01/2023
The order was incomplete, the sticks are missing.
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Response from Skioccas
Hi Francisco, Our customer service contacted you prior to shipping your order to inform you of a stock issue. We have offered to send you another pair of clubs or a refund. As agreed with you, we have proceeded with the refund. Sincerely The Ski Occas team
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Giovanni A.
Rating: 3 out of 5
following a purchase from 29/12/2022
Shipping and ordering according to schedule.
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Response from Skioccas
Hello, Thank you for your feedback! Your shared experience is always read carefully. Best wishes, The Ski Occas team
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roberto Q.
Rating: 3 out of 5
following a purchase from 12/12/2022
rough descriptions
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Response from Skioccas
Hi Roberto, Thank you for your feedback. If you have any concerns or questions, please feel free to contact customer service via email or chat for direct advice. Wishing you a happy holiday season, The Ski Occas team
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Laura S.
Rating: 3 out of 5
following a purchase from 06/12/2022
The web page has download problems
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Response from Skioccas
Hello Laura, Thank you for your message. It's true that our site was brand new at the start of the season and still had a few display problems, but everything has been sorted out since then, so don't hesitate to have another look. Happy holidays, The Ski Occas team
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Maxence L.
Rating: 3 out of 5
following a purchase from 04/12/2022
Twisted stick
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Response from Skioccas
Hello Maxence, We're sorry for the inconvenience. If you have any problems, please don't hesitate to contact customer service, we'll be delighted to help. Happy holidays, The Ski Occas team
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Romain V.
Rating: 1 out of 5
following a purchase from 30/10/2022
3rd year buying, no worries until this time. I bought the wrong size, within a minute I notified them by email, I added a note (shipping sheet) imploring not to send the package. No phone number in short, I had to send back some receipts, I think my delivery costs (18 euros) will not be reimbursed (not counting the CO2 A/R for nothing). It's a shame.
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Response from Skioccas
Hello Romain, Thank you for your feedback! We apologize for any misunderstanding. Unfortunately, during the preseason we have a lot of orders, which makes it difficult to process certain requests. However, your return is completely free of charge and your entire order (including postage) has been refunded. Have a nice day, The Ski Occas team
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