Customer reviews of Skioccas

Trust Attestation
8,9 /10
Overall rating: 8,9 out of 10
Based on 2 647 published reviews

Summary of reviews

Product quality consistently stands out in reviews, with many noting that items arrive in excellent condition, often better than expected, including skis and boots that are well-adjusted, waxed, and sharpened. Customers highlight the affordability of the equipment, appreciating the great value for money it provides. Delivery performance is another strong point, with numerous comments on the fast shipping times and careful packaging ensuring items arrive promptly and safely.

Reviews 1 and 3 stars

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P
patrice L.
Rating: 3 out of 5
following a purchase from 25/10/2022
For wear condition 1, they are well damaged.
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Response from Skioccas
Hello APtrice, Thank you for your message! If you feel that your ski is not in good condition, please do not hesitate to send photos to our customer service department ([email protected]), they will try to find a solution. Have a nice day and see you soon, The Ski Occas team
R
Régis L.
Rating: 3 out of 5
following a purchase from 11/10/2022
Fast order and shipment, but some products are more than q used for a condition 2. And the return site is unusable because I want to return products but impossible to go through the process.
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Response from Skioccas
Hello Régis, Thank you for your message. First of all, we are very sorry for the delay in processing your request. Customer service has contacted you regarding your return and it will be processed without any problem. Regarding the state of wear, you can send your product photos to our customer service department ([email protected]) and we will then assess whether we have made a mistake. If this is the case, we will refund the difference in price. Have a nice day, The Ski Occas team
A
Agathe D.
Rating: 3 out of 5
following a purchase from 18/08/2022
There's a chip on the skis, I'm not sure it won't make them perform less well. Feel free to remove the rental tags on them!
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Response from Skioccas
Thank you for your feedback. All our skis are checked by our team of professionals and we do not sell skis that are too damaged to perform. We hope you find the skis to your liking. Please do not hesitate to come back to us if you have any problems, as we may have overlooked an error. See you soon, The SkiOccas team
A
Acheteur vérifié
Rating: 3 out of 5
following a purchase from 22/03/2022
Navigation not easy on mobile
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Response from Skioccas
Hello Gérald, Thank you for your feedback. We're sorry for the inconvenience, but we hope your order has brought you satisfaction. Have a nice day and see you soon, The SkiOccas team
V
Verified Buyer
Rating: 1 out of 5
following a purchase from 13/03/2022
Not delivered to my home as specified. Wasted time waiting in for delivery on two consecutive days. No attempt made to deliver by DPD France despite SMS messages confirming delivery slots. Had to go and collect skis from local shop in the end. Unacceptable.
Response from Skioccas
Hello, Thank you for your feedback. We are very sorry for this inconvenience and will immediately pass on the information to the carrier so that this does not happen again. Your trust and satisfaction is our priority. We hope that you will be pleased with your order and that it will bring you complete satisfaction. Enjoy the rest of the season with your new equipment. See you soon, The Precision Ski team
A
Acheteur vérifié
Rating: 3 out of 5
following a purchase from 15/01/2022
very good for the skis but very disappointed by the boots I never received them and it was only when I called back that I was informed that they were no longer available. Before that I had received no information and no refund! It was only when I called that I was refunded and the only pair I was offered as replacements was very disappointing...
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A
Acheteur vérifié
Rating: 3 out of 5
following a purchase from 22/02/2022
Easy-to-use site
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Response from Skioccas
Hello, Thank you for your feedback, we hope your next order will bring you complete satisfaction. See you soon, The SkiOccas team
A
Acheteur vérifié
Rating: 1 out of 5
following a purchase from 09/01/2022
The boat broke on first use!
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V
Verified Buyer
Rating: 1 out of 5
following a purchase from 18/01/2022
I tried three times, but the package never arrived to my house.
Response from Skioccas
Hello, We are sorry for this delivery problem. We tried to send it back to you a second time without charge but this second attempt was not successful. As agreed with the customer service we will proceed to a full refund of your order. We apologize for the inconvenience and hope that your next order will will bring you complete satisfaction. See you soon SkiOccas team
A
Acheteur vérifié
Rating: 1 out of 5
following a purchase from 18/01/2022
Skis fixation casse même très dangereuses honteux de votre part de vendre ça
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Response from Skioccas
Hello, Thank you for your review, all feedback is important to us and we are sorry to hear that you had such an inconvenient experience. We will report the problem and will be particularly vigilant to ensure that this type of problem does not recur. We hope your next order will be 100% satisfactory. We look forward to seeing you on Skioccas.com.
A
Acheteur vérifié
Rating: 3 out of 5
following a purchase from 07/01/2022
I give 3 *** because the delivery was not top notch. Ski Occaz had to send the skis twice before they finally arrived at my house after 15 days. Otherwise the skis are perfect
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Response from Skioccas
Hello Jean Luc, Thank you for your feedback. We apologize for the delay in delivery. We are constantly striving to improve and pay particular attention to our customers' feedback. We hope your next order will be 100% satisfactory! We look forward to seeing you on Skioccas.com. Have a nice day, The Skioccas team
A
Acheteur vérifié
Rating: 3 out of 5
following a purchase from 12/12/2021
Skis that correspond to the order. Quality material. However, the delivery remains to be desired. Fast delivery? Don't expect a 48-72h estimate: I received my skis 2 weeks after ordering them: order put aside, forced to change delivery location due to my unavailability, skis were delivered to my home, thrown over the gate without signature or warning from the deliveryman knowing I was at home.
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Response from Skioccas
Hello Agathe, We are very sorry for this inconvenience. Customer satisfaction is our priority. We will pass on the information to the carriers in order to demand greater attention to our parcels. Please do not hesitate to contact our customer service department to discuss your order. See you soon, The Ski Occas team
C
Comprador verificado
Rating: 1 out of 5
following a purchase from 19/12/2021
Wrong product sent
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Response from Skioccas
Good morning and thank you for your comments. We are sorry for this error. We hope the new ski binding we sent you will work for you. See you soon on skioccas.com
A
Acheteur vérifié
Rating: 1 out of 5
following a purchase from 13/12/2021
Dissatisfied with the service because a ski stop was mowed, which prevented me from putting the ski on properly. I had to untwist it at the risk of damaging the binding in order to do so.
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Response from Skioccas
Hello, Thank you for your review, all feedback is important to us and we're sorry to hear that you've had such a frustrating experience. We are escalating the issue and will be particularly vigilant to ensure that this type of problem does not recur. We hope your next order will be 100% satisfactory. We look forward to seeing you on Skioccas.com.
A
Acheteur vérifié
Rating: 1 out of 5
following a purchase from 14/12/2021
Ordering, invoicing and undelivered with no proposed solution
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Response from Skioccas
Hello, We strive to make every customer experience a pleasant one and are very sorry that we were unable to meet your expectations this time. Your package was delivered against a signature which is not yours. We asked you by e-mail if you could provide us with a certificate so that we could lodge a complaint with the carrier and reimburse you. Did you receive it? We are doing our utmost in this busy period to satisfy our customers despite the delivery problems. We hope your next order will be 100% satisfactory. We look forward to seeing you on Skioccas.com.
A
Acheteur vérifié
Rating: 1 out of 5
following a purchase from 02/12/2021
damaged products, and several errors on the order
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Response from Skioccas
Hello, We have taken your comments into consideration, we strive to make every customer experience enjoyable and we are very sorry that we were unable to meet your expectations this time. We will reimburse you upon receipt of the material. Sincerely
A
Acheteur vérifié
Rating: 3 out of 5
following a purchase from 27/11/2021
Super fast
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Response from Skioccas
Hello, Thank you very much for sharing your experience with us. We are happy to have been able to meet your expectations and we hope that your next order will be 100% satisfactory. We look forward to seeing you on Skioccas.com. Good day, The Skioccas team
A
Acheteur vérifié
Rating: 3 out of 5
following a purchase from 21/11/2021
I was expecting a category 2 with lighter wear. Now you can see that the ski has taken a beating...
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Response from Skioccas
Hello, Thank you for leaving your comments, we work to make every customer experience a pleasant one and we are very sorry that we were unable to meet your expectations. You can see on the link below examples with photos of the state of wear: https://www.skioccas.com/fr/content/6-etat-d-usure Could you please send us a photo? Sincerely .
A
Acheteur vérifié
Rating: 1 out of 5
following a purchase from 14/11/2021
Used boots that a private individual wouldn't dare sell Well disappointed Return to sender On the other hand, free return (phew)
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Response from Skioccas
Thank you for your review, all feedback is important to us and we're sorry to hear you had such a frustrating experience. As you can see from our other reviews, your situation is the exception and far from our usual high standards. This makes us all the more keen to ensure that this is resolved and does not happen again. Sincerely
A
Acheteur vérifié
Rating: 3 out of 5
following a purchase from 05/11/2021
Just a problem with the receipt of the package, cardboard torn, so half open!!!! Poor packing...
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Response from Skioccas
Hello, Thank you very much for bringing this problem to our attention. We are constantly striving to improve and pay particular attention to customer feedback. We hope your next order will be 100% satisfactory! We look forward to seeing you on Skioccas.com. Good day, The Skioccas team
A
Acheteur vérifié
Rating: 3 out of 5
following a purchase from 06/11/2021
Slight delay on time slot. 2 purchases at skioccas delivered in one parcel but transport bill paid 2 times.
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Response from Skioccas
Hello, Thank you for leaving your feedback, we strive incredibly hard here to make every customer experience enjoyable and we are very sorry for this inconvenience. I see however that we did issue you a 12 refund on 11/19. Did you receive it?
V
Verified Buyer
Rating: 1 out of 5
following a purchase from 26/10/2021
The received product was broken and customer service doesn't replace it
Response from Skioccas
Hello, Thank you for contacting us. We are sorry to hear about your dissatisfaction. However, you were offered a refund with free return when we learned of the problem. You replied that you did not want to pay for the return... We no longer have the product in stock in the size you ordered. Therefore we have offered a refund. Please do not hesitate to contact us again for any further information. Please know that we have done everything possible to solve the problem and find the best solution for you. Thank you in advance, The Skioccas Team
A
Acheteur vérifié
Rating: 1 out of 5
following a purchase from 24/10/2021
Laborious Material sent does not correspond to the purchase Return label sent then cancelled, still waiting for the return appointment ... in short a disaster! Too bad 3 years ago it was a good company...
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Response from Skioccas
Hello, Thank you for leaving your comment, we strive to make every customer experience enjoyable and we are very sorry that we were unable to meet your expectations this time. Please find below the link to generate a feedback. https://www.mondialrelay.fr/envoi-de-colis/retourner-un-colis/creer-un-retour?brandId=F2EPRECE&SiteId=RET Best regards
A
Acheteur vérifié
Rating: 3 out of 5
following a purchase from 16/09/2021
My wife's and my own Rossignol skis are really damaged on top, especially the Rossignol unique 6s which are literally hollowed out due to excessive and poorly executed snowploughing. I'm quite disappointed. The wedzes for my son are fine.
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Response from Skioccas
Hello, Thank you for leaving your feedback, we do our best to make every customer experience a pleasant one and we're really sorry we weren't able to meet your expectations this time. Your equipment corresponds to condition 2 which would normally be light wear, would you have any photos for us to see? Sincerely
A
Acheteur vérifié
Rating: 3 out of 5
following a purchase from 08/09/2021
Correct material in line with expectations, however, the dimensions, especially of the helmets, are approximate or differ according to the brand (the same size is different on two different helmets).
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Response from Skioccas
Hello, Thank you for leaving your feedback, we strive to make every customer experience a pleasant one and we're really sorry about this sizing issue. Is your helmet an adjustable model? Sincerely
A
Acquirente verificato
Rating: 3 out of 5
following a purchase from 12/03/2021
Good structure but very ruined in appearance . Very used bindings . But I expected this given the price .
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Response from Skioccas
Hi, Thank you for taking the time to share your experience with us. As you know, the skis are from our rental fleet. Therefore, they are not new. However, we make sure they are in perfect working order and we evaluate the appearance from a state of wear and tear. We look forward to seeing you on Skioccas.com. Have a great day, The Skioccas team.
C
Comprador verificado
Rating: 1 out of 5
following a purchase from 23/02/2021
I was charged the amount on my card and they did not send me the product. And I had to ask them to refund the amount. I am waiting for them to return it to me.
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Response from Skioccas
Hello, Thank you for contacting us. We sincerely apologize for any inconvenience. Which product did you not receive? Yours sincerely,
A
Acheteur vérifié
Rating: 3 out of 5
following a purchase from 28/01/2021
As for the site, I'd just like to comment on the bugs that make it appear that a product is in stock when it's not. Apart from that, I give it 5 stars. On the other hand, I'd give zero stars to the DPD delivery man, who was a real jerk. He made me stand around in the snow waiting for him because he told me he was there when he wasn't. In fact, he was just trying to make himself look better. In fact it was just to save himself some time in case I was a bit late getting out of my house, but once he arrived it still took him a few minutes to get the parcel out of his truck. Even if I was very, very slow, I'd have had trouble keeping him waiting. In short, he considers his time more precious than the customers'. He insulted me when I pointed this out to him. And he left without signing the delivery note or letting me check the goods. So it's hard to imagine a worse experience, but at least he delivered. He told me that next time he wouldn't deliver, because I ask too much of him and that's unbearable for him. So I've been warned and next time I'll ask you to send it to me by another deliveryman so that I can receive the goods.
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Response from Skioccas
Hello, Thank you very much for your feedback. We are sincerely sorry for the inconvenience caused during the delivery of the parcel. We will pass on this information to our partner so that a reminder can be sent to the delivery driver in question. We look forward to seeing you on Skioccas.com. Good day, The Skioccas team
A
Acheteur vérifié
Rating: 3 out of 5
following a purchase from 10/01/2021
I expected skis in better condition before resale (cleanliness, stickers, chips).
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Response from Skioccas
Hello, Thank you very much for sharing your experience. We're sorry for the inconvenience and will pass on the request to the relevant department. See you soon on Skioccas.com. Good day, The Skioccas team
A
Acheteur vérifié
Rating: 1 out of 5
following a purchase from 15/01/2021
They won't accept the return
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Response from Skioccas
Hello, Returns are accepted, you have a current generated return slip. We do not accept returns from countries other than France, but we do accept returns.
A
Acheteur vérifié
Rating: 1 out of 5
following a purchase from 24/12/2020
Bindings not mounted as prescribed, even though ski, bindings and boots were included in the same order. Worst of all, the boot bindings were mounted upside down.
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Response from Skioccas
Hello, We tried to contact you again following our last voice exchange, the items were on hire, monitored by rando professionals, there was never any assembly upside down. All equipment is in order. We can take back the entire order if you wish to return it. Thank you for your understanding.
A
Acheteur vérifié
Rating: 1 out of 5
following a purchase from 14/12/2020
I have not received my order
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Response from Skioccas
Hello, You have taken a delivery in our store in France, a delivery of 3? We have sent you 2 emails to inform you that your parcel is available in our store. We can either send it to you if you pay the shipping costs or cancel your order and refund you.
C
Comprador verificado
Rating: 3 out of 5
following a purchase from 29/12/2020
Boots very deteriorated. The rest well
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Response from Skioccas
Hello, Thank you for sharing your experience. We take note of this information and we are sorry for the inconvenience. We look forward to seeing you on Skioccas.com Have a nice day, The Skioccas team.
C
Comprador verificado
Rating: 3 out of 5
following a purchase from 28/12/2020
Good shipping service. What the products, such as ski boots, are very used, which is not visible in the pictures.
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Response from Skioccas
Hello, Thank you very much for sharing your experience. We are sorry for the inconvenience. We hope to see you soon on Skioccas.com. Have a nice day, The Skioccas Team
A
Acheteur vérifié
Rating: 3 out of 5
following a purchase from 16/12/2020
nickel delivery time, previous order nickel but last order disappointing.
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Response from Skioccas
Hello, Thank you very much for taking the time to share your experience with us. We apologize for any inconvenience this may have caused. We look forward to seeing you on Skioccas.com. Good day, The Skioccas team
A
Acheteur vérifié
Rating: 3 out of 5
following a purchase from 09/12/2020
Price confusion
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Response from Skioccas
Hello, Thank you very much for your feedback. We apologize for the inconvenience. We look forward to seeing you on Skioccas.com. Good day, The Skioccas team
A
Acheteur vérifié
Rating: 3 out of 5
following a purchase from 24/10/2020
1st pair of shoes delivered with a broken buckle. 2nd pair delivered quickly. You can see that the shoes have been well used, nothing to do with the photos on the site... Waiting for a commercial gesture.
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Response from Skioccas
Hello Guillaume, Our apologies. We are sorry if your order did not meet your expectations. All our products are satisfied or refunded. Please do not hesitate to contact us :) See you soon, The SkiOccas team
A
Acheteur vérifié
Rating: 3 out of 5
following a purchase from 13/10/2020
skis more worn than the description on the site...
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Response from Skioccas
Hello Olivier, Thank you for taking the time to write your feedback. We're sorry if your order didn't live up to your expectations. All our products are satisfied or refunded :) See you soon, The SkiOccas team
A
Acheteur vérifié
Rating: 3 out of 5
following a purchase from 24/09/2020
Responsive customer service and correct equipment. Disappointed, however, by the packaging of the parcels (arrived totally blown up...) and by the fact that the skis I paid 80 for (bought quickly as they were indicated as being the last pair) are not only still available on the site, but also sold for... 40, so I feel a bit like I paid 40 in the wind...
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Response from Skioccas
Hello Mélodie, Thank you for taking the time to write your feedback. We apologize for any inconvenience. See you soon, The SkiOccas team
A
Acheteur vérifié
Rating: 3 out of 5
following a purchase from 10/02/2020
Many choices. Product conforms. Catastrophic delivery via DPD. 3 appointments, 3 rabbits put down by the deliveryman. No response from customer service.
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